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552 results for Help Desk Tier 2 in Secondary
- Boston, MA
- onsite
- Temporary / Contract
- 28.50 - 33.00 USD / Hourly
- <p>Emphasis is more on communication and soft skills experience </p><p>Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.</p><p>2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.</p><p>Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.</p><p>Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.</p><p>Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.</p><p>Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.</p><p>Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.</p><p>Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.</p><p>Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.</p><p>IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.</p><p>Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.</p><p>Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.</p>
- 2026-10-28T13:43:42Z
- Saint Louis, MO
- onsite
- Permanent / Full Time
- 50000.00 - 60000.00 USD / Yearly
- <p>We are seeking an IT Support Specialist to join a collaborative technology team supporting a professional office environment. This role is ideal for someone who enjoys helping users, troubleshooting technical issues, and expanding their knowledge across a variety of technologies. This role works closely with the IT Manager, and will provide day-to-day end-user support while gaining exposure to infrastructure, security, and systems administration projects. This position offers the opportunity to build technical skills beyond traditional help desk responsibilities.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to and resolve technical support requests through the IT ticketing system.</li><li>Provide support for desktops, laptops, mobile devices, printers, and office technology.</li><li>Configure, deploy, upgrade, and troubleshoot Windows-based systems.</li><li>Manage user accounts, permissions, and groups within Active Directory and Microsoft 365.</li><li>Support conference room technology and virtual meeting platforms.</li><li>Perform device setup, imaging, deployment, replacement, and repair.</li><li>Coordinate employee onboarding and offboarding activities, including equipment provisioning and recovery.</li><li>Support mobile devices, including setup, troubleshooting, and redeployment.</li><li>Maintain hardware inventory and IT asset records.</li><li>Coordinate device repairs, recycling activities, and equipment tracking.</li><li>Package and ship technology equipment as needed.</li><li>Document procedures and maintain accurate technical records.</li><li>Collaborate with internal teams to resolve issues and improve IT services.</li><li>Assist with infrastructure and technology projects as opportunities arise.</li></ul><p><br></p>
- 2026-11-04T22:23:38Z
- Valencia, CA
- onsite
- Temporary to Hire
- 24.54 - 28.41 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.</p><p>• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.</p><p>• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.</p><p>• Receive, track, and update technical support requests through the organization's ticket management system.</p><p>• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.</p><p>• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.</p><p>• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.</p><p>• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.</p>
- 2026-10-19T19:28:42Z
- Austin, TX
- onsite
- Temporary / Contract
- 28.00 - 32.00 USD / Hourly
- <p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Support Specialist (contract).</strong> In this role, you are responsible for providing advanced technical support, systems administration, infrastructure maintenance, and project coordination for a multi-site organization. This role serves as an escalation point for complex technology issues while ensuring the stability, security, and performance of systems that support both clinical and business operations. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 support for escalated hardware, software, network, and system issues</li><li>Troubleshoot and support desktops, laptops, mobile devices, printers, VoIP systems, and other peripherals</li><li>Administer user accounts, permissions, group policies, and multi-factor authentication solutions</li><li>Support Microsoft 365, Active Directory, server environments, and endpoint management platforms</li><li>Assist with network administration, connectivity issues, wireless infrastructure, and firewall troubleshooting</li><li>Monitor system performance, availability, and security to ensure reliable operations</li><li>Support business-critical applications and coordinate issue resolution with vendors and internal stakeholders</li><li>Maintain technical documentation, knowledge base articles, and standard operating procedures</li><li>Participate in technology deployments, upgrades, hardware refreshes, and infrastructure projects</li><li>Identify and recommend process and technology improvements that enhance operational efficiency</li><li>Provide guidance and knowledge sharing to junior team members and end users</li><li>Ensure adherence to organizational security standards, compliance requirements, and IT best practices</li></ul><p><br></p>
- 2026-10-26T13:28:44Z
- Carson City, NV
- onsite
- Temporary / Contract
- 25.00 - 30.00 USD / Hourly
- We are looking for a Help Desk Support Analyst to support employees in Carson City, Nevada with timely technical assistance across a range of day-to-day IT issues. This Long-term Contract position is ideal for someone who enjoys resolving user problems, managing support requests, and delivering dependable service to both onsite and remote staff. The role focuses on desktop support, ticket handling, and troubleshooting Windows-based laptop environments while maintaining a detail-oriented and customer-focused approach.<br><br>Responsibilities:<br>• Provide first-line technical support by answering incoming requests and resolving day-to-day hardware, software, and access issues.<br>• Manage and update service desk tickets, ensuring incidents are documented accurately and followed through to completion.<br>• Troubleshoot Dell laptops and Windows-based systems to identify and correct user-facing technical problems.<br>• Support account access needs within Active Directory, including password assistance and connectivity-related issues.<br>• Assist both remote and onsite employees with technical concerns, using appropriate tools to diagnose and resolve problems efficiently.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Track recurring issues and contribute to practical solutions that improve overall help desk service delivery.
- 2026-11-03T19:58:43Z
- Minnetonka, MN
- onsite
- Temporary / Contract
- 20.00 - 25.00 USD / Hourly
- <p>We are looking for a Help Desk Analyst I to work an overnight shift (T, W, TH, Fr 10pm-8:30 am). In this role, you will serve as a first point of contact for technical issues, helping users resolve problems efficiently while maintaining accurate service records. This opportunity is well suited for someone who enjoys troubleshooting, communicates clearly, and can stay organized in a fast-paced support environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming support requests and system notifications through the ticketing platform, ensuring timely follow-up and resolution.</p><p>• Record each customer interaction thoroughly, capturing issue details, business impact, troubleshooting activity, and final outcomes with precision.</p><p>• Keep service requests current and aligned with established response and resolution timelines.</p><p>• Apply standard support procedures across incident handling, problem resolution, change activities, and knowledge documentation.</p><p>• Identify complex or high-impact technical issues early and route them to the appropriate escalation path.</p><p>• Track service performance and recovery efforts while maintaining accurate operational reporting.</p><p>• Deliver attentive assistance to customers during standard and after-hours coverage, including possible evening, weekend, or on-call support.</p><p>• Collaborate effectively with teammates, partner groups, and internal stakeholders to resolve issues and maintain service quality.</p>
- 2026-11-05T11:33:41Z
- Fort Washington, PA
- onsite
- Temporary to Hire
- 20.90 - 24.20 USD / Hourly
- We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.<br><br>Responsibilities:<br>• Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.<br>• Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.<br>• Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.<br>• Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.<br>• Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.<br>• Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.<br>• Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.<br>• Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
- 2026-10-15T14:28:42Z
- Saint Louis, MO
- onsite
- Temporary to Hire
- 20.00 - 25.00 USD / Hourly
- We are looking for a dependable Help Desk/Desktop Support Analyst to join a manufacturing organization in Saint Louis, Missouri. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, supporting end users, and delivering a high level of customer service in a hands-on environment. The person in this role will assist with day-to-day desktop support, device setup, account access, and user onboarding while helping employees stay productive across common business technologies.<br><br>Responsibilities:<br>• Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues.<br>• Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment.<br>• Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365.<br>• Support users with connectivity challenges, including wireless access and basic network-related troubleshooting.<br>• Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration.<br>• Administer user accounts and access permissions in directory services and other internal platforms as needed.<br>• Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system.<br>• Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked.<br>• Guide employees on everyday technology best practices, including safe computing habits and general security awareness.<br>• Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs.
- 2026-10-22T12:43:43Z
- Addison, IL
- onsite
- Temporary / Contract
- 27.71 - 29.08 USD / Hourly
- We are looking for an experienced Service Desk Analyst L2 to join a team supporting employees across a range of end-user technologies in Addison, Illinois. This Contract position is ideal for someone who enjoys solving technical issues, delivering dependable user support, and handling escalated incidents with professionalism. The role combines hands-on troubleshooting with documentation, collaboration, and continuous improvement of support processes.<br><br>Responsibilities:<br>• Resolve escalated technical issues involving desktops, laptops, mobile devices, printers, scanners, and related workplace technology.<br>• Diagnose and correct problems affecting Windows systems, Microsoft 365, user accounts, hardware, business applications, network access, and printing services.<br>• Manage assigned service desk tickets from escalation through completion, keeping users informed and maintaining accurate case records.<br>• Route highly complex incidents to the appropriate support teams while providing detailed findings, testing results, and supporting diagnostics.<br>• Administer and support environments that include Active Directory, Microsoft Entra ID, Intune, and other endpoint management tools.<br>• Assist with device imaging, workstation setup, software deployment, equipment replacement, and scheduled technology refresh efforts.<br>• Work alongside cybersecurity partners to address endpoint risks, support patching activities, and help resolve security-related technical concerns.<br>• Analyze repeat incidents to uncover underlying causes and recommend improvements that reduce future support volume.<br>• Produce and update support documentation, troubleshooting guides, and knowledge base content to strengthen team effectiveness.<br>• Provide guidance to entry-level service desk staff and contribute to onboarding, training, rollout activities, and other IT support projects.
- 2026-11-06T22:23:43Z
- Louisville, KY
- onsite
- Temporary to Hire
- 22.00 - 26.00 USD / Hourly
- We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting employees in person, and serving as a trusted IT presence for both office and plant operations. The role works closely with a broader technology team while taking ownership of onsite support for local users and equipment.<br><br>Responsibilities:<br>• Deliver in-person technical support for end users across office and production settings, resolving a wide range of desktop and device-related issues.<br>• Diagnose and address problems involving Windows workstations, business applications, printers, accessories, and routine connectivity concerns.<br>• Set up, image, configure, and deploy desktops and laptops for new team members and current employees, including device refresh and replacement activities.<br>• Administer basic Active Directory tasks such as account updates, password assistance, and security group maintenance.<br>• Support manufacturing print devices, including Zebra label printers and multifunction equipment, with troubleshooting and connectivity checks.<br>• Assist with Microsoft 365 and local workstation configuration, including application installs, domain enrollment, and controlled access setup.<br>• Record incidents and service requests in the ticketing platform, maintain accurate support notes, and route advanced issues to specialized IT teams.<br>• Provide limited support for macOS devices and legacy platforms, including user access issues tied to older business systems.<br>• Coordinate with external vendors and travel occasionally to other locations for training, service coverage, or equipment support.
- 2026-10-29T19:24:08Z
- Winthrop, MN
- onsite
- Temporary to Hire
- 28.50 - 33.00 USD / Hourly
- <p>We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.</p><p>• Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.</p><p>• Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.</p><p>• Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.</p><p>• Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.</p><p>• Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.</p><p>• Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.</p><p>• Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.</p>
- 2026-11-05T11:33:41Z
- Evanston, IL
- onsite
- Temporary / Contract
- 19.00 - 22.00 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a non-profit organization in Evanston, Illinois on a Contract basis. This role supports end users with day-to-day technical issues across desktop systems, productivity tools, and account access while delivering responsive and attentive service. The ideal candidate is comfortable resolving frontline support requests, documenting solutions clearly, and partnering with internal IT staff when more advanced issues require escalation.<br><br>Responsibilities:<br>• Deliver first-line technical assistance to users by responding to service requests and resolving common hardware, software, and access-related issues.<br>• Diagnose and address problems involving Windows 10 and Windows 11, Microsoft 365, Outlook, Teams, and other Office applications.<br>• Administer user accounts in Active Directory, including setting up new profiles, resetting passwords, and updating access permissions.<br>• Prepare, install, and support end-user technology such as desktop computers, laptops, printers, and mobile devices.<br>• Support employee onboarding and offboarding by coordinating device readiness, account provisioning, and equipment collection.<br>• Record support activity, troubleshooting steps, and final resolutions accurately within the ticket management system.<br>• Route more complex or higher-level technical concerns to senior IT team members when additional expertise is needed.<br>• Provide attentive customer service while managing assigned tickets within established response and resolution expectations.
- 2026-11-09T16:33:48Z
- San Jose, CA
- onsite
- Temporary / Contract
- 27.71 - 32.00 USD / Hourly
- We are looking for a detail-oriented IT Support specialist to deliver responsive technical assistance and maintain smooth day-to-day technology operations for employees in California. This Contract position is ideal for someone who enjoys solving end-user issues across devices, applications, and access management while contributing to a dependable support environment. The role will work closely with internal IT teams to handle device setup, user lifecycle support, security-related tasks, and operational improvements.<br><br>Responsibilities:<br>• Deliver hands-on support for end users experiencing issues with Windows and macOS computers, accessories, and common workplace technology.<br>• Diagnose and resolve problems involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint to minimize disruption to daily work.<br>• Administer user access by assisting with account setup, password support, and application permissions through Entra ID, Active Directory, and Okta.<br>• Support endpoint management activities including device enrollment, configuration updates, software distribution, and compliance actions using Microsoft Intune.<br>• Investigate and address technical issues related to hardware, installed applications, network connectivity, printers, and meeting room equipment.<br>• Prepare, image, deploy, replace, and troubleshoot laptops and other assigned devices to support employee productivity.<br>• Coordinate IT tasks tied to employee onboarding and offboarding, ensuring timely setup and recovery of systems and equipment.<br>• Contribute to patching efforts, endpoint remediation, and other security-focused activities to help maintain a stable and secure environment.<br>• Manage incoming service desk requests with accurate documentation, clear user communication, and timely escalation of advanced issues to specialized teams.<br>• Assist with operational IT initiatives such as onboarding readiness, hardware refresh efforts, and other client services projects as needed.
- 2026-11-02T20:48:41Z
- Itasca, IL
- onsite
- Temporary to Hire
- 20.00 - 24.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.<br>• Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.<br>• Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.<br>• Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.<br>• Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.<br>• Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.<br>• Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.<br>• Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs.
- 2026-11-11T14:58:17Z
- Sarasota, FL
- onsite
- Temporary to Hire
- - USD / Hourly
- <p>We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.</p><p>• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.</p><p>• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.</p><p>• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.</p><p>• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.</p><p>• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.</p><p>• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.</p><p>• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.</p><p>• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.</p><p>• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.</p>
- 2026-10-28T13:28:44Z
- South Portland, ME
- onsite
- Temporary to Hire
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees.<br>• Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests.<br>• Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed.<br>• Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.<br>• Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.<br>• Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness.<br>• Record completed work, technical findings, and device details accurately while keeping inventory information up to date.<br>• Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
- 2026-11-06T15:38:43Z
- Gary, IN
- onsite
- Temporary to Hire
- 21.85 - 25.30 USD / Hourly
- We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys being the go-to onsite IT resource, helping employees stay productive while keeping local systems and devices running smoothly. The role will work closely with plant personnel and leadership to resolve technical issues, support core business technology, and promote reliable IT operations in an industrial environment.<br><br>Responsibilities:<br>• Deliver frontline technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues across the site.<br>• Support desktop and laptop computers, printers, scanners, mobile devices, and other end-user equipment to maintain daily operations.<br>• Manage and update service desk requests, ensuring issues are documented clearly and addressed in a timely manner.<br>• Troubleshoot Windows 10 and Windows 11 environments, including user accounts, device performance, and standard application problems.<br>• Provide support for Microsoft 365 tools and assist with routine administrative tasks tied to user productivity services.<br>• Help maintain local infrastructure by identifying and addressing basic network connectivity issues involving TCP/IP, DNS, DHCP, and wireless access.<br>• Keep hardware inventory records and technical documentation organized, accurate, and up to date.<br>• Partner with site leadership and other IT contacts to support stable technology operations within the manufacturing plant.
- 2026-10-30T20:23:47Z
- Phoenix, AZ
- remote
- Temporary to Hire
- 20.00 - 25.00 USD / Hourly
- <p>We are seeking a customer-focused Help Desk Technician to provide first-line technical support for end users across a growing organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting Microsoft 365 environments, managing user accounts, and ensuring timely resolution of technical incidents. The ideal candidate is highly organized, service-oriented, and passionate about delivering an exceptional user experience.</p><p>Key Responsibilities</p><ul><li>Respond to and resolve help desk tickets through phone, email, chat, and in-person support.</li><li>Troubleshoot desktop, laptop, printer, mobile device, and peripheral issues.</li><li>Provide support for Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and password resets within Active Directory and Azure AD.</li><li>Install, configure, and maintain Windows 10/11 workstations.</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Document technical issues, solutions, and support procedures.</li><li>Escalate complex issues to senior support staff and infrastructure teams.</li><li>Support conference room technology and audiovisual equipment.</li><li>Participate in asset management and inventory tracking.</li></ul><p><br></p>
- 2026-11-11T17:38:41Z
- Utica, NY
- onsite
- Temporary / Contract
- 19.79 - 22.91 USD / Hourly
- We are looking for an IT Support Specialist to deliver responsive technical assistance and outstanding customer service to students, faculty, and staff in Utica, New York. This Long-term Contract position supports a diverse computing environment that includes Windows and Mac systems, core productivity tools, account administration, and end-user issue resolution. The role also includes a meaningful audio/visual component, assisting with meeting technology, web conferencing, and event support while contributing to reliable day-to-day IT operations.<br><br>Responsibilities:<br>• Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system.<br>• Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment.<br>• Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management.<br>• Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex.<br>• Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes.<br>• Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required.<br>• Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources.<br>• Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it.<br>• Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly.<br>• Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift.
- 2026-10-27T20:04:11Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 35.00 - 40.00 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide onsite hands-on technical assistance for our client located in San Francisco, California. This long-term contract position offers the opportunity to support a dynamic onsite environment by resolving day-to-day hardware, software, and access issues across multiple operating systems. The role is well suited for someone who enjoys direct end-user interaction, stays organized in a fast-moving setting, and contributes to reliable IT support operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level desktop support for users working on Windows, macOS, and Linux systems, with most requests centered on Windows and macOS platforms.</p><p>• Monitor and address incoming issues through the service desk queue, team messaging channels, and in-person support requests to keep employees productive.</p><p>• Manage daily ticket activity efficiently while helping reduce open support volume and maintain steady response times.</p><p>• Prepare, image, configure, and deploy laptops and workstations for new and existing employees.</p><p>• Coordinate technical onboarding and offboarding tasks, including equipment setup, access changes, and recovery of assigned devices.</p><p>• Create and maintain user accounts while assisting with password, permission, and account access issues.</p><p>• Use established support documentation consistently and help improve internal knowledge resources and process guides.</p><p>• Partner with the IT team on automation efforts and streamlined device deployment methods to improve support delivery.</p><p>• Maintain clear records, organized workflows, and dependable support practices while building strong working relationships across the organization.</p>
- 2026-11-11T17:54:06Z
- Chandler, AZ
- onsite
- Permanent / Full Time
- 48000.00 - 50000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
- 2026-10-21T12:53:47Z
- Sandy, UT
- onsite
- Permanent / Full Time
- 54000.00 - 62000.00 USD / Yearly
- <p>We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.</p><p>• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.</p><p>• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.</p><p>• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.</p><p>• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.</p><p>• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.</p><p>• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.</p><p>• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.</p><p>• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.</p>
- 2026-10-22T22:28:47Z
- Goleta, CA
- onsite
- Temporary / Contract
- 33.25 - 38.50 USD / Hourly
- <p>Robert Half is seeking a client that is seeking an <strong>IT Technician</strong> for a 6-month contract focused on PC deployments, software installation, and inventory management.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Unbox, configure, and deploy Windows PCs</li><li>Follow established automated build and deployment procedures</li><li>Install and verify software applications</li><li>Troubleshoot software installation and configuration issues</li><li>Maintain hardware and software deployment documentation</li><li>Track and reconcile inventory within inventory management systems</li><li>Coordinate with users and internal IT teams regarding asset deployment and verification</li><li>Support large-scale PC rollout initiatives</li></ul><p><br></p>
- 2026-11-10T00:43:42Z
- Fishers, IN
- onsite
- Temporary / Contract
- - USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Indiana. This short-term (60 days) contract position is ideal for someone with strong Microsoft Windows troubleshooting skills who can resolve day-to-day desktop, account, and ticket-based support issues efficiently. The role focuses on delivering responsive service, maintaining user access, and ensuring a reliable computing environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line and desktop support for hardware, software, and Windows-related issues reported by employees.</p><p>• Diagnose technical problems, identify root causes, and complete timely resolutions for routine and moderately complex support requests.</p><p>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date.</p><p>• Support user account administration tasks, including password resets, access changes, and directory updates within Active Directory.</p><p>• Install, configure, and maintain Windows 10 systems, standard desktop applications, and peripheral devices.</p><p>• Escalate unresolved incidents when needed and work with other technical teams to ensure issues are fully addressed.</p><p>• Deliver attentive end-user assistance in person, by phone, or through remote support tools while maintaining a high level of customer service.</p>
- 2026-10-15T12:23:43Z
- Miami, FL
- onsite
- Temporary / Contract
- - USD / Hourly
- <p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
- 2026-11-04T13:33:39Z