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572 results for Customer Success Specialist in Secondary
- Deerfield Beach, FL
- onsite
- Temporary / Contract
- 19.95 - 23.10 USD / Hourly
- We are looking for a Customer Success Specialist to join our team in Florida on a contract basis. This in-office role is centered on delivering a high-quality customer experience by supporting clients throughout the order lifecycle and serving as a key link between sales, service, and logistics. The position will help strengthen customer relationships, coordinate order activity, and ensure responsive communication across internal teams and external accounts.<br><br>Responsibilities:<br>• Build positive, long-term relationships with customers by providing attentive service and representing the company with strong attention to detail.<br>• Support post-sale customer needs by coordinating warranty assistance, answering service-related questions, and guiding clients to appropriate resources.<br>• Enter and manage customer account information in the company CRM and process sales orders, acknowledgements, and pro forma invoices with accuracy.<br>• Track open orders, confirm production lead times, and keep customers informed of shipment schedules or any changes affecting delivery.<br>• Partner with internal teams to address order delays, help prioritize urgent requests, and maintain a smooth fulfillment process.<br>• Record customer comments, concerns, and compliments in the appropriate system and escalate service issues to the right department when needed.<br>• Maintain warranty records and ensure related documentation is updated promptly and accurately.<br>• Assist with shipping coordination by preparing required documentation and helping arrange outbound deliveries based on customer expectations.<br>• Provide operational support for warehouse and inventory activities, including stock monitoring and periodic inventory counts as needed.
- 2026-11-10T20:53:47Z
- Oak Ridge, TN
- onsite
- Temporary / Contract
- 25.00 - 27.50 USD / Hourly
- <p>We are looking for a Customer Success Specialist to join a contract assignment in Tennessee. This position supports customer service operations by strengthening team processes, guiding new hires, and promoting consistent service delivery. The ideal candidate brings hands-on customer support experience, communicates clearly, and can quickly become a trusted resource on internal tools and workflow standards.</p><p><br></p><p>Responsibilities:</p><p>• Create and refine operating procedures that give the customer support team clear, repeatable guidance for daily work.</p><p>• Lead onboarding and practical instruction for new team members, covering service expectations, policies, workflows, and support tools.</p><p>• Build familiarity with internal platforms and act as a go-to resource for teammates who need help navigating systems or resolving process questions.</p><p>• Provide coaching and hands-on training that improves employee confidence, accuracy, and productivity in customer-facing tasks.</p><p>• Support the growth of the support function by contributing to team development, process standardization, and efficient onboarding practices.</p><p>• Review support activity to help maintain strong service quality, dependable responses, and consistent execution across the team.</p><p>• Step in on more complex customer concerns, investigate issues thoroughly, and deliver timely, effective resolutions.</p><p>• Evaluate current workflows to uncover inefficiencies and recommend practical improvements that strengthen customer satisfaction and operational effectiveness.</p><p>• Work closely with leadership to roll out service policies, training approaches, and support strategies aligned with business goals.</p><p><br></p><p>For Immediate consideration please call Lauren Bond 865-370-2212 </p>
- 2026-11-09T15:34:03Z
- North Aurora, IL
- onsite
- Temporary to Hire
- 23.75 - 25.00 USD / Hourly
- We are looking for a Customer Success Specialist to join a manufacturing organization in North Aurora, Illinois on a contract-to-permanent basis. This role is ideal for someone who combines strong customer service instincts with a detail-oriented approach to order accuracy, cross-functional coordination, and issue resolution. You will serve as a key link between customers and internal teams, helping ensure orders move efficiently from intake through completion while supporting a high standard of service and compliance.<br><br>Responsibilities:<br>• Evaluate incoming customer orders to confirm accuracy, completeness, and alignment with required product specifications before processing.<br>• Partner with engineering teams to clarify configurations, confirm build viability, and resolve technical questions tied to customer requests.<br>• Manage special-order activity by directing requests through the appropriate review channels and following up to keep timelines on track.<br>• Administer change documentation, maintain accurate records, and coordinate approvals across relevant departments.<br>• Assist with customer portal activity and internal order workflows by investigating transmission errors, connectivity concerns, and related system issues.<br>• Provide timely updates to stakeholders regarding order status, processing developments, and resolution of service-related problems.<br>• Track daily performance indicators, prepare operational reporting, and contribute ideas that improve workflow efficiency and service quality.<br>• Support onboarding and team development by sharing best practices in order entry and maintaining current process documentation.<br>• Conduct restricted party screening to help uphold trade compliance requirements and internal policy standards.
- 2026-11-02T14:28:42Z
- San Diego, CA
- remote
- Temporary / Contract
- 24.00 - 25.00 USD / Hourly
- <p>About the Opportunity</p><p>Our client in the financial services industry is seeking a customer-focused and detail-oriented <strong>Client Success Specialist</strong> to join their team. This individual will serve as a primary point of contact for clients, helping build strong relationships, ensure a positive client experience, and support the successful delivery of financial services and solutions.</p><p>The ideal candidate is proactive, organized, and comfortable managing multiple client requests in a fast-paced environment. This is an excellent opportunity for someone who enjoys relationship management, problem-solving, and providing exceptional service.</p><p>Key Responsibilities</p><ul><li>Serve as a primary point of contact for client inquiries, providing timely, professional, and accurate responses.</li><li>Build and maintain strong client relationships to support satisfaction, engagement, and long-term retention.</li><li>Assist clients with account-related questions, service requests, documentation, and general inquiries.</li><li>Proactively follow up with clients to ensure requests are resolved and expectations are met.</li><li>Coordinate with internal teams to address client needs, troubleshoot issues, and facilitate efficient service delivery.</li><li>Maintain accurate client records, account information, and communication notes within internal systems or CRM platforms.</li><li>Monitor outstanding requests and manage competing priorities to ensure timely resolution.</li><li>Identify opportunities to improve the client experience, streamline processes, and enhance service quality.</li><li>Handle confidential financial and client information with discretion and in accordance with company policies and procedures.</li><li>Support client onboarding, account maintenance, and other administrative processes as needed.</li></ul><p><br></p>
- 2026-10-23T17:28:43Z
- Wilmington, DE
- onsite
- Temporary to Hire
- 19.00 - 19.00 USD / Hourly
- <p>We are looking for a <strong>Customer Success Specialist/Claims Processor</strong> to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.</p><p>• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.</p><p>• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.</p><p>• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.</p><p>• Enter, review, and validate claim data according to established procedures and quality expectations.</p><p>• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.</p><p>• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.</p><p>• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.</p><p>• Support additional administrative assignments and special projects as business needs require.</p>
- 2026-10-23T12:53:41Z
- Muskegon, MI
- onsite
- Temporary / Contract
- 19.95 - 21.00 USD / Hourly
- <p>We are looking for a Customer Success Specialist in the Muskegon, MI area to support residents, contractors, and community partners with permit-related services. This Contract position is ideal for someone who enjoys delivering responsive customer service, managing detailed administrative processes, and keeping multiple requests moving efficiently. The person in this role will help guide customers through the permit lifecycle while maintaining accurate records and collaborating with internal technical staff to ensure dependable service. Possible contract to hire, 30 days minimum on contract, 100% onsite, Monday-Thursday, 7:30am-5:30pm, Fridays off. Start as soon as next day!</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone, email, and in person with questions related to permits, application status, and building department services.</p><p>• Receive permit applications, review submitted information for completeness, and move requests through each stage of the approval and closeout process.</p><p>• Maintain organized records for permit files, correspondence, inspection documents, plans, drawings, and other departmental materials.</p><p>• Coordinate with inspectors and plan review personnel to support consistent workflows and timely communication across the permitting process.</p><p>• Monitor open permits and follow up on outstanding items to help keep applications, reviews, inspections, and final closures on schedule.</p><p>• Provide attentive support to contractors, government representatives, and members of the public while resolving service issues with sound judgment.</p><p>• Use office software and permitting systems to enter, update, track, and retrieve information accurately.</p><p>• Contribute to process consistency by helping document and uphold standard administrative practices within the building department.</p>
- 2026-11-09T19:44:07Z
- Monroe, NC
- onsite
- Temporary to Hire
- 37.21 - 43.09 USD / Hourly
- We are looking for an experienced Senior Customer Success Manager to lead customer-facing service operations for a wholesale distribution organization in Monroe, North Carolina. This contract opportunity with permanent potential is ideal for a leader who can strengthen service delivery, guide high-performing teams, and elevate the overall customer experience across technical support and account interactions. The role blends people leadership, process optimization, and cross-functional partnership to ensure customers receive responsive, consistent, and solutions-oriented support.<br><br>Responsibilities:<br>• Lead and coach customer success and technical service teams, creating clear goals, accountability measures, and development opportunities that support strong performance.<br>• Oversee the full customer support experience, including onboarding, technical guidance, order-related assistance, delivery coordination, invoicing questions, credit adjustments, and issue resolution.<br>• Champion a service culture centered on responsiveness, quality, and continuous improvement across every customer touchpoint.<br>• Act as a senior point of contact for high-priority accounts and complex escalations, ensuring concerns are addressed effectively and professionally.<br>• Establish and refine service standards, communication practices, and customer experience expectations to promote consistency across teams.<br>• Review operational and service metrics to identify trends, measure effectiveness, and implement targeted improvements based on customer feedback.<br>• Maintain and enhance customer-facing procedures, standard operating documentation, training resources, and best practice guidelines.<br>• Partner with internal stakeholders to improve workflows, strengthen system adoption, and support automation and digital tools that improve customer outcomes.<br>• Contribute to talent planning efforts by supporting employee growth, leadership development, and long-term team continuity.
- 2026-11-11T16:07:42Z
- Salt Lake City, UT
- onsite
- Temporary to Hire
- 16.00 - 18.00 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support clients in Salt Lake City, Utah. This contract-to-permanent position is ideal for someone who is comfortable managing a high volume of inbound calls while keeping case-related information organized and up to date. The right candidate will bring a customer-first mindset, strong written communication skills, and the ability to navigate multiple browser-based systems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Answer inbound calls from clients and related parties, providing attentive and empathetic support throughout each interaction.</p><p>• Document call details carefully and update case-related records with accurate and timely information.</p><p>• Assist law firm teams with administrative tasks connected to active matters, ensuring information is organized and accessible.</p><p>• Respond to email inquiries clearly and promptly while maintaining a high standard of customer care.</p><p>• Use multiple web-based platforms and browser windows at the same time to research information and complete daily tasks efficiently.</p><p>• Troubleshoot basic connectivity or access issues when they affect communication or workflow, escalating when needed.</p><p>• Maintain confidentiality when handling sensitive legal and client information.</p><p>• Coordinate follow-up actions so questions, requests, and case updates are addressed in a timely manner.</p>
- 2026-11-11T23:34:01Z
- Coppell, TX
- onsite
- Permanent / Full Time
- 60000.00 - 75000.00 USD / Yearly
- <p>We are partnering with a growing technology company to identify a <strong>Web Support Specialist</strong> who will serve as the primary point of contact for clients following website launch. This role combines website support, client services, and account management responsibilities and is ideal for someone who enjoys helping people while managing and maintaining websites.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li>Serve as the primary contact for client website requests, updates, and support needs.</li><li>Manage website content changes, maintenance requests, and ongoing updates.</li><li>Troubleshoot website issues and coordinate with developers when technical support is needed.</li><li>Track, prioritize, and resolve client requests in a timely manner.</li><li>Build strong client relationships through exceptional service and communication.</li><li>Ensure website updates are completed accurately and efficiently.</li><li>Document support requests, resolutions, and recurring issues.</li><li>Help drive a positive client experience throughout the support lifecycle.</li></ol>
- 2026-10-28T16:38:46Z
- Las Vegas, NV
- remote
- Permanent / Full Time
- 45000.00 - 52000.00 USD / Yearly
- <p>We are looking for a Client Onboarding Specialist to support new clients as they move through the account setup and funding journey. In this role, you will deliver a smooth, well-organized onboarding experience by answering process questions, coordinating key touchpoints, and ensuring documentation is complete and accurate. The ideal candidate brings a service-focused approach, strong attention to detail, and the ability to work across teams while handling sensitive financial information with care.</p><p><br></p><p>Responsibilities:</p><p>• Lead clients through available account funding methods, including cash deposits, contributions, rollovers, and in-kind transfers, while clearly explaining required paperwork and next steps without offering tax, legal, or investment guidance.</p><p>• Manage scheduled onboarding conversations from the initial welcome call through the transition to the service team, including portal orientation, security guidance, investment process education, reporting overviews, progress reviews, and final handoff coordination.</p><p>• Examine submitted forms and supporting documents for completeness and accuracy, and follow up promptly to obtain any outstanding beneficiary or account information.</p><p>• Maintain precise client data in HubSpot and verify that call activity is properly captured through Talkdesk for reliable recordkeeping.</p><p>• Take immediate ownership of company-related service issues by communicating with clients the same day, documenting the matter, and setting clear expectations for resolution.</p><p>• Conduct client check-ins tied to onboarding quality and satisfaction, then escalate concerns or complete follow-up actions according to established service standards.</p><p>• Apply approved discretion for fees and processing decisions when appropriate, and direct sales-related account matters through the correct internal channels.</p><p>• Collaborate with Sales, Relationship Management, Operations, Marketing, Technology, Product, and Compliance to improve the client experience and recommend workflow enhancements as manual processes become more automated.</p><p>• Use AI-enabled and productivity tools responsibly to improve efficiency, protect regulated information, and share effective practices that strengthen team performance.</p>
- 2026-11-09T20:48:44Z
- Seattle, WA
- onsite
- Temporary / Contract
- 23.75 - 25.00 USD / Hourly
- We are looking for a Customer Experience Specialist to join our seasonal holiday team in Seattle, Washington. This Contract position is ideal for someone who thrives in a fast-moving customer support setting and enjoys creating positive experiences through thoughtful, responsive service. The person in this role will assist customers across multiple channels, resolve inquiries with care, and contribute to a collaborative team environment during a high-demand season.<br><br>Responsibilities:<br>• Manage a large volume of customer contacts each day while maintaining accuracy, professionalism, and a customer-focused approach.<br>• Handle order requests, product exchanges, and return transactions in accordance with established service guidelines and company policies.<br>• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for further resolution.<br>• Provide clear and courteous support through phone and email interactions so customers feel heard, informed, and supported.<br>• Use multiple browser windows and internal tools efficiently to research issues and complete service tasks in a timely manner.<br>• Partner with team members to foster a positive, helpful, and solutions-driven atmosphere throughout the holiday season.<br>• Troubleshoot common customer connectivity concerns and guide users toward practical next steps when issues arise.
- 2026-11-11T18:43:43Z
- Atlanta, GA
- remote
- Temporary / Contract
- - USD / Hourly
- <p><strong>Location:</strong> Atlanta, GA (Hybrid – 3 days in-office / 2 days remote)</p><p><strong>Duration:</strong> 90 Days (Contract with potential for extension/conversion based on performance and business needs)</p><p><strong>Employment Type:</strong> Full-Time Contract</p><p><br></p><p>About the Role</p><p>We are seeking an energetic, analytical, and customer-obsessed <strong>Customer Experience (CX) Manager</strong> for a 90-day contract engagement with potential for extension. In this role, you will play a critical part in shaping, optimizing, and elevating our customer journey across all touchpoints.</p><p>Working closely with cross-functional teams including Support, Product, Marketing, and Operations, you will identify friction points, implement process improvements, and establish key CX metrics to ensure our customers have an exceptional experience.</p><p>Key Responsibilities</p><ul><li><strong>Customer Journey Mapping:</strong> Analyze and optimize end-to-end customer touchpoints to identify pain points, drop-offs, and opportunities for friction reduction.</li><li><strong>Voice of Customer (VoC) Strategy:</strong> Gather, synthesize, and act upon customer feedback (NPS, CSAT, CES, reviews, and support tickets) to drive actionable business insights.</li><li><strong>Process & Workflow Improvement:</strong> Partner with cross-functional teams (Product, Marketing, Support, Operations) to design and implement processes that improve overall customer satisfaction and retention.</li><li><strong>Metrics & Reporting:</strong> Monitor, analyze, and present key performance indicators (KPIs) and customer trends to leadership on a weekly/monthly basis.</li><li><strong>Team & Operations Support:</strong> Serve as an advocate for the customer internally, establishing clear guidelines, SOPs, and best practices for frontline customer-facing teams.</li></ul>
- 2026-11-02T15:28:42Z
- West Chicago, IL
- onsite
- Temporary to Hire
- 21.85 - 25.30 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support clients and coordinate project-related activities for a construction-focused business in West Chicago, Illinois. This contract position with the potential to become permanent is ideal for someone who combines strong customer service skills with the ability to stay organized, communicate clearly, and manage multiple priorities in a fast-paced office environment. The right candidate will help customers with orders, documentation, and delivery coordination while contributing to a smooth and detail-focused client experience.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for customers by responding to questions, resolving service issues, and providing timely updates on orders and project needs.</p><p>• Coordinate delivery schedules with internal teams and customers to help ensure materials arrive accurately and on time.</p><p>• Prepare, review, and send drawing packages, submittals, and related project documents to customers with close attention to detail.</p><p>• Enter and maintain records of document activity, customer interactions, and project updates in company systems.</p><p>• Support project coordination tasks by tracking milestones, following up on outstanding items, and helping move work forward efficiently.</p><p>• Review drawings and dimensions when needed to better understand customer requirements and assist with order or project-related questions.</p><p>• Troubleshoot customer concerns by identifying the issue, gathering the right information, and escalating matters appropriately when necessary.</p><p>• Use email, phone, and computer-based tools to manage communication across multiple customer accounts and internal contacts.</p><p><br></p><p><br></p>
- 2026-11-11T15:58:43Z
- Eagan, MN
- onsite
- Temporary / Contract
- 20.00 - 22.00 USD / Hourly
- <p>We are looking for a Customer Service Specialist to support customers by delivering responsive service, resolving questions, and ensuring a positive experience throughout every interaction. This role combines customer support, problem-solving, and administrative responsibilities while working closely with internal teams to ensure customer needs are met efficiently and professionally. The ideal candidate is proactive, organized, and enjoys building strong relationships while providing high-quality service in a fast-paced environment.</p><p><br></p><p>Responsibilities</p><ul><li>Assist customers with questions, requests, and service-related concerns through phone, email, and other communication channels.</li><li>Investigate and resolve customer issues by identifying solutions and coordinating with internal departments.</li><li>Maintain accurate records of customer interactions, updates, and follow-up activities.</li><li>Process customer requests, documentation, and account changes while ensuring accuracy and compliance with company procedures.</li><li>Track open requests and ensure timely resolution of outstanding items.</li><li>Support scheduling, coordination, and administrative processes related to customer service operations.</li><li>Contribute to a positive customer experience by demonstrating professionalism, patience, and attention to detail.</li></ul><p><br></p><p><br></p>
- 2026-11-05T16:23:43Z
- Irving, TX
- onsite
- Temporary to Hire
- 31.35 - 36.30 USD / Hourly
- We are looking for a detail-oriented Commercial Support Specialist to join our team in Irving, Texas in a contract capacity with the potential to become permanent. This position supports senior leaders through high-level coordination, administrative execution, and cross-functional communication while helping keep daily operations and project activities on track. The ideal candidate is organized, adaptable, and confident managing schedules, correspondence, travel logistics, and follow-through in a fast-paced environment.<br><br>Responsibilities:<br>• Support two leaders by coordinating priorities, handling day-to-day administrative needs, and ensuring key activities move forward efficiently.<br>• Manage complex calendars and arrange meetings across multiple time zones, resolving scheduling conflicts and confirming attendance details.<br>• Coordinate domestic and international travel plans, including transportation, lodging, and related documentation requirements.<br>• Prepare and refine emails, reports, presentations, proposals, meeting materials, and other business communications with a high level of accuracy.<br>• Organize meetings from start to finish by securing space, arranging refreshments, developing agendas, documenting discussion points, and tracking follow-up actions.<br>• Submit and monitor expense reports and invoice processing through designated online platforms while maintaining accurate records.<br>• Assist with office and team support activities, including room bookings, internal event coordination, and coverage for senior executive support when needed.<br>• Contribute to project execution by monitoring timelines, gathering updates from stakeholders, and sharing progress information with leadership.<br>• Help plan and deliver team engagement activities such as recognition events, social gatherings, and charitable initiatives.
- 2026-11-06T19:28:41Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 40.00 - 45.00 USD / Hourly
- <p><strong>Position Summary</strong></p><p>Our client is seeking a Manager, AECO Strategic Project Management Office (PMO) to lead the delivery of its most strategic, complex, and high-visibility Professional Services customer engagements.</p><p>This individual will lead a team of Senior Project Managers while overseeing project governance, customer relationships, financial performance, and delivery execution. The role requires someone who can manage complex enterprise-level engagements, communicate effectively with executive stakeholders, and drive accountability across cross-functional teams.</p><p>The Manager will also help improve PMO processes, establish scalable delivery practices, and strengthen overall project management capabilities.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and oversee a team of Senior Project Managers responsible for complex, high-value enterprise customer engagements.</li><li>Establish PMO governance, project priorities, delivery standards, and accountability measures.</li><li>Monitor project performance, proactively manage risks, and lead escalations and recovery plans.</li><li>Build relationships with executive customers and internal stakeholders across Professional Services, Sales, Customer Success, Product, and Engineering.</li><li>Coach and develop Senior Project Managers, driving performance, ownership, and delivery excellence.</li><li>Oversee portfolio financials, including budgets, revenue, margins, resource allocation, and forecasting.</li><li>Drive cross-functional collaboration and resolve delivery challenges.</li><li>Improve PMO processes, reporting, governance, and project delivery best practices.</li></ul>
- 2026-11-06T21:38:42Z
- Tarrytown, NY
- onsite
- Temporary to Hire
- 22.00 - 25.00 USD / Hourly
- <p>We are seeking a customer-focused professional to support client relationships and deliver an exceptional customer experience via a contract-to-hire position. This role will serve as a key point of contact for customers, helping to ensure a smooth onboarding process, ongoing engagement, and long-term satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Build and maintain strong relationships with clients and serve as a trusted resource.</li><li>Support customer onboarding, training coordination, and account management activities.</li><li>Respond to customer inquiries and collaborate with internal teams to resolve issues.</li><li>Monitor customer satisfaction and identify opportunities to strengthen client engagement.</li><li>Maintain accurate customer information and activity within CRM systems.</li><li>Partner with cross-functional teams to support retention and growth initiatives.</li></ul><p><br></p>
- 2026-11-02T22:03:49Z
- Solana Beach, CA
- onsite
- Temporary / Contract
- 30.00 - 38.00 USD / Hourly
- <p>Robert Half is looking for an experienced Senior Collections Specialist to join an established finance team and take ownership of a portfolio of commercial customer accounts. This is an excellent opportunity for someone who understands the full collections cycle and can balance assertive collection strategies with maintaining strong business relationships. The individual in this role will work closely with accounting, sales, and customer service leadership to resolve complex account issues, reduce outstanding receivables, and improve overall cash flow. The ideal candidate is confident communicating with customers at all levels, comfortable handling escalated accounts, and capable of identifying patterns that may be contributing to aging balances.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a portfolio of high-value commercial accounts and oversee collection efforts for past-due balances.</li><li>Develop and execute collection strategies based on account aging, payment history, and customer risk.</li><li>Conduct outbound calls and written follow-ups to secure payment commitments and resolve outstanding balances.</li><li>Review aging reports and prioritize accounts requiring immediate attention or escalation.</li><li>Investigate complex payment discrepancies, short payments, deductions, and disputed invoices.</li><li>Partner with sales and account management teams to resolve customer concerns while maintaining professional relationships.</li><li>Negotiate payment arrangements and monitor adherence to agreed-upon payment schedules.</li><li>Research credit issues and recommend appropriate account holds or escalation procedures.</li><li>Maintain detailed collection notes, customer correspondence, and payment commitment records.</li><li>Prepare weekly collection updates and report on aging trends, delinquency levels, and collection progress.</li><li>Assist with account reconciliations and month-end accounts receivable reporting.</li><li>Identify opportunities to improve collection workflows, customer communication, and overall receivables performance.</li></ul><p><br></p>
- 2026-11-12T22:53:42Z
- Pennsauken, NJ
- onsite
- Temporary / Contract
- 19.00 - 20.00 USD / Hourly
- <p>We are seeking a detail-oriented Call Center Specialist with experience handling a high-volume ordering process in a fast-paced environment. The ideal Call Center Specialist will have a strong background managing high call volume and supporting customers through both phone and chat channels. Based on general knowledge.</p><ul><li>Process a high volume of customer orders accurately and efficiently. </li><li>Handle inbound and outbound calls in a fast-paced call center environment.</li><li>Respond to customer inquiries via phone and chat with professionalism and urgency. </li><li>Enter and update order information in company systems with a high level of accuracy. </li><li>Resolve customer issues related to orders, product availability, shipping, and account questions. </li><li>Maintain strong service levels while managing multiple priorities throughout the day. </li><li>Collaborate with internal teams to ensure timely and accurate order fulfillment.</li></ul>
- 2026-10-22T20:33:44Z
- White House Station, NJ
- onsite
- Permanent / Full Time
- 85000.00 - 90000.00 USD / Yearly
- <p>We are looking for an Account Manager (Inside/Outside) to grow advertising and branding partnerships with clients in the financial services space. This role blends consultative selling, account development, and territory management, with a strong focus on understanding each client's business goals and translating them into effective marketing solutions. The ideal candidate is comfortable managing a mix of relationship-building, prospecting, reporting, and travel while bringing a solid understanding of business-to-business sales practices. Experience supporting insurance-related clients or navigating that market is highly valued in this position.</p><p><strong><u>Responsibilities</u></strong></p><p><strong>Sales:</strong></p><p> • Perform advertising/marketing/branding needs-analysis on each customer/prospect to build a proposed advertising campaign based on advertiser needs</p><p> • Bolster existing customer relationships and provide continual value to their organization's marketing/branding/advertising needs</p><p> • Research accounts, identify key players, generate interest, and develop interest to stimulate opportunity</p><p> • Produce accurate, effective sales proposals and submit orders</p><p><strong>Administrative:</strong></p><p> • Prompt documentation of all sales activity and customer information within Salesforce CRM</p><p> • Submit expense reports in a timely manner</p><p> • Ascertain and communicate field intelligence to home office</p><p> • Submit weekly sales reports to manager and fulfill intermittent requests</p><p> • Plan and execute effective travel throughout territory in a manner that is cost effective yet produces measurable results</p><p> • Attend industry trade shows as scheduled to network, prospect, and connect with advertising customers. (2-4 annually)</p><p> • Attend sales meetings as required. (1 annually)</p><p><strong>Insurance Focused:</strong></p><p> • Continue to expand knowledge of insurance market participants, terminology, news, and overall industry to support sales efforts</p><p> • Understand insurance value chain and participant's target markets, as well as marketing/branding/advertising needs of participants</p><p><strong><u>Schedule/Hours: </u></strong></p><ul><li>8:30AM-4:30PM (2 to 3 days in office depending on the week…training period will be more onsite) </li><li>Will attend 3-4 tradeshows a year (all expenses paid) </li></ul><p><strong>Benefits Summary:</strong></p><ul><li>Tuition Reimbursement after 1 year</li><li>Paid time off/Paid company holidays - 4 weeks PTO plus 7 sick plus 10 holidays </li><li>Medical plan options/prescription drug plan</li><li>Dental plan/vision plan options</li><li>Flexible spending and health savings accounts</li><li>401(k) retirement savings plan with a Roth savings option and company matching contributions</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-11-06T19:53:45Z
- Sarasota, FL
- onsite
- Permanent / Full Time
- 70000.00 - 90000.00 USD / Yearly
- <p>We are looking for an experienced Customer Service Manager to lead a small, high-performing service team. This is a hands-on leadership role for someone who can balance team oversight with direct account support while helping deliver a strong customer experience for a manufacturer of physical products. The ideal candidate brings strong leadership experience, sound judgment, and the ability to use reporting tools and Excel-based analysis to improve service quality and team effectiveness.</p><p><br></p><p>Responsibilities:</p><p>• Lead and coach the customer service team, providing day-to-day guidance, performance support, and ongoing development.</p><p>• Manage key customer accounts directly while serving as a senior point of contact for complex service needs and order-related questions.</p><p>• Oversee order flow and service activity to help ensure accurate, timely processing and a consistent customer experience.</p><p>• Review reports and export data for analysis, using business insights to monitor performance, identify trends, and support decision-making.</p><p>• Partner with internal departments to resolve customer issues, coordinate priorities, and maintain smooth communication across the business.</p><p>• Support brand visibility and customer relationships through participation in trade shows and in-person client interactions when needed.</p><p>• Help train team members on processes, systems, and service expectations, including tools such as Salesforce, Rootstock, and Microsoft Office.</p><p>• Contribute as a working manager in a hybrid environment, combining leadership responsibilities with direct involvement in daily customer service operations.</p><p><br></p><p>This is a permanent opportunity that will pay up to $90,000 depending upon experience. Please apply to Jane Gearhart if interested! </p>
- 2026-11-10T17:53:45Z
- Novato, CA
- onsite
- Temporary / Contract
- 30.00 - 32.00 USD / Hourly
- We are looking for an Exception Services Specialist to support banking operations by handling transaction and account items that require manual review and follow-up. This Long-term Contract position is based in Novato, California, and is ideal for someone who can investigate discrepancies, coordinate with internal teams, and maintain accurate processing in a regulated financial services environment. The role requires sound judgment, strong attention to detail, and the ability to keep exception workflows moving efficiently while delivering dependable internal customer support.<br><br>Responsibilities:<br>• Review exception queues each day, investigate suspended or rejected items, and complete the steps needed to bring transactions to resolution.<br>• Research account variances, posting issues, and balance discrepancies by examining records, identifying root causes, and applying appropriate corrections.<br>• Process exception-related work across banking activities such as checks, wire transfers, deposits, loan items, and other transactions that fall outside standard handling.<br>• Partner with branches and internal support teams to gather missing details, clarify documentation, and resolve outstanding issues in a timely manner.<br>• Detect input or processing inaccuracies, make updates when appropriate, and help prevent repeat issues through careful review of transaction data.<br>• Record findings, actions, and outcomes clearly so that each case is documented accurately and meets audit and compliance expectations.<br>• Escalate high-risk or complex matters when approvals or additional review are needed to ensure proper handling.<br>• Support service quality by responding to internal inquiries, assisting with banking transaction questions, and communicating through email and other business channels.<br>• Use multiple browser-based systems and banking platforms to track cases, verify information, and maintain productivity across concurrent tasks.
- 2026-10-09T22:28:49Z
- Santa Cruz, CA
- onsite
- Temporary / Contract
- 25.00 - 25.00 USD / Hourly
- We are looking for a customer-focused Call Center Specialist to support patient communication for a busy healthcare organization in California. This Long-term Contract position is ideal for someone who is comfortable managing a steady volume of inbound calls while providing helpful, detail-oriented service to patients. The person in this role will serve as an important first point of contact, helping callers with scheduling, message routing, and service-related requests in a fast-paced office environment.<br><br>Responsibilities:<br>• Manage a high number of inbound calls each day and respond to patient inquiries with care and empathy.<br>• Act as the initial point of contact for patients, gathering information and guiding each caller to the appropriate resource or department.<br>• Coordinate appointment scheduling and make updates to patient information as needed during call interactions.<br>• Process prescription refill requests and ensure messages are directed promptly to the appropriate clinical teams.<br>• Create and submit internal service tickets or requests to support follow-up and issue resolution.<br>• Maintain accurate call notes and complete basic administrative tasks related to daily patient communication.<br>• Work collaboratively with front office and internal teams to help maintain smooth call handling and service coverage.<br>• Deliver a positive customer service experience while meeting productivity expectations in a structured office setting.
- 2026-11-11T19:34:04Z
- Irving, TX
- onsite
- Temporary / Contract
- 20.00 - 23.00 USD / Hourly
- We are looking for a Senior Client Services Specialist to join our team in a Contract role. This 12-week opportunity is ideal for a client-focused specialist who can manage commercial portfolio support, strengthen exhibitor and stakeholder relationships, and help deliver high-quality event experiences. The position combines day-to-day service coordination with process improvement, cross-functional collaboration, and occasional travel to support on-site event operations.<br><br>Responsibilities:<br>• Act as the main point of contact for assigned commercial accounts, delivering responsive support and building strong client relationships throughout the event lifecycle.<br>• Create and carry out outreach efforts that keep clients informed, address questions early, and encourage greater participation and satisfaction.<br>• Gather input from exhibitors and internal partners, review service workflows, and recommend practical changes that improve the overall customer experience.<br>• Work closely with cross-functional teams to coordinate service delivery, resolve issues efficiently, and maintain smooth operational execution.<br>• Travel to event sites as needed to oversee service areas, support floor operations, and help ensure a well-organized experience for clients and attendees.<br>• Partner with contractors and external vendors to align service expectations, support event execution, and maintain productive working relationships.<br>• Contribute to the preparation and review of exhibitor service materials, ensuring information is clear, accurate, and aligned with event policies and safety requirements.<br>• Assist with financial and account-related activities such as billing coordination, reconciliations, and other support tied to client service operations when needed.
- 2026-10-19T13:13:44Z
- Sand Springs, OK
- onsite
- Temporary to Hire
- 24.00 - 28.00 USD / Hourly
- <p><strong>Job Title: Customer Experience Specialist</strong></p><p><strong>Location: Sand Springs (Tulsa), OK</strong></p><p><strong>Schedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)</strong></p><p><strong>Pay: $24–$28/hour (DOE)</strong></p><p><strong>Job Type: Temp-to-Hire</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a knowledgeable and customer-focused Customer Experience Specialist to support a dynamic Customer Service team. This role is responsible for delivering exceptional service to both internal and external customers, resolving complex issues, and supporting key initiatives that enhance the overall customer experience. The ideal candidate brings strong product knowledge, problem-solving skills, and the ability to thrive in a fast-paced, team-oriented environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a full-time Customer Service Representative managing assigned accounts, customers, and Account Managers</li><li>Process customer orders, revisions, and returns via phone, email, and other channels in accordance with company procedures</li><li>Communicate pricing, shipping timelines, delays, and order details clearly and accurately to customers</li><li>Confirm pricing on all orders and maintain accurate order documentation</li><li>Respond to general inquiries and route calls to the appropriate departments</li><li>Resolve escalated customer issues while collaborating with internal teams including Operations, Sales, and Procurement</li><li>Support and implement customer service initiatives, process improvements, and procedural updates</li><li>Identify opportunities to enhance orders by consolidating or suggesting additional products</li><li>Maintain strong knowledge of company products, processes, and systems</li><li>Partner with the Commercial team to meet and exceed customer expectations</li><li>Participate in monthly quality and team meetings</li></ul>
- 2026-10-13T20:53:43Z