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929 results for Customer Experience Specialist in Secondary

Customer Experience Specialist

Cleveland, TN
onsite
Temporary to Hire
18.05 - 20.90 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you'll have the opportunity to make a meaningful impact by ensuring customers receive exceptional service and support. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others while managing multiple tasks efficiently. Responsibilities: • Handle inbound customer calls to address service, maintenance, and repair inquiries. • Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly. • Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience. • Create and update customer accounts in the company's system to maintain accurate records. • Manage and organize account and service details using spreadsheets and other administrative tools. • Follow up on customer requests to ensure resolution and satisfaction. • Assist with administrative duties, including tracking appointments and running reports for organizational efficiency. • Prioritize urgent customer needs while managing ongoing tasks effectively. • Act as a brand ambassador by maintaining customer trust and encouraging referrals through excellent service.
2026-04-15T20:48:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit team in San Diego, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced call center setting and is committed to connecting individuals with meaningful support and community resources. In this role, you will serve as a key point of contact for inbound inquiries while delivering respectful, informed service across multiple communication channels. The position offers the chance to build a long-term career while making a positive impact on the community every day. Responsibilities: • Handle incoming calls and client inquiries with professionalism, providing clear guidance, relevant information, and appropriate service referrals. • Record client interactions thoroughly and in a timely manner within web-based platforms and customer tracking systems. • Stay informed on current programs, community resources, and service offerings to ensure accurate support is provided. • Work closely with internal departments and partner teams to coordinate solutions that address client needs effectively. • Deliver a high standard of customer care in every interaction, maintaining empathy, patience, and professionalism. • Use call center and customer management tools to manage communications, track cases, and support service delivery. • Assist with benefit- or billing-related questions when applicable, ensuring issues are routed or resolved appropriately.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting community members, handling high-volume inbound inquiries, and connecting people with meaningful services and resources. In this role, you will serve as a key point of contact, delivering thoughtful assistance while maintaining accurate records and working closely with internal teams to ensure each interaction is handled with care and consistency. Responsibilities: • Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs. • Record client interactions thoroughly and accurately within web-based platforms and customer management systems. • Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries. • Partner with internal departments to coordinate next steps and support timely resolution of service needs. • Maintain current knowledge of organizational offerings, referral options, and support resources to provide informed assistance. • Deliver a consistently attentive and empathetic experience across phone and digital communication channels. • Use call center and CRM tools effectively to track activity, update records, and support daily service operations.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support individuals seeking guidance and services through a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a fast-paced call center setting and values meaningful, community-focused work. In this role, you will serve as a key point of contact, helping callers access information, resources, and next steps while delivering thoughtful and attentive service. Responsibilities: • Handle incoming calls and respond to questions with clear, helpful guidance tailored to each caller’s needs. • Record conversations, outcomes, and follow-up details accurately in web-based platforms and customer management systems. • Connect individuals with appropriate programs, community resources, or internal support services based on their circumstances. • Work closely with colleagues across departments to resolve concerns and ensure timely assistance for clients. • Maintain current knowledge of organizational services, eligibility details, and available support options. • Provide a high level of care, courtesy, and empathy in every phone and written interaction. • Use call center and customer service tools effectively, including CRM platforms and communication systems, to manage daily tasks. • Support service-related inquiries such as benefits, billing, and general account questions as needed.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20.00 - 20.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, communicates with empathy, and can guide individuals to the right services and resources. In this role, you will serve as a key point of contact for incoming inquiries while maintaining accurate records and partnering with internal teams to deliver timely support. Responsibilities: • Manage incoming calls and inquiries, offering clear guidance, helpful information, and appropriate service referrals based on each individual’s needs. • Record client conversations and case details thoroughly in web-based platforms to ensure timely and accurate documentation. • Stay informed on community programs, organizational offerings, and available support resources in order to provide reliable assistance. • Work closely with colleagues across departments to coordinate responses and help resolve client concerns effectively. • Deliver a thoughtful, respectful, and service-focused experience across phone and digital communication channels. • Use customer service systems and related software tools to track interactions, update records, and support daily call center operations.
2026-05-04T17:08:45Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20.00 - 20.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who is energized by helping others, navigating client needs with empathy, and delivering thoughtful support through a high-volume contact center environment. In this role, you will connect individuals to essential resources, provide clear guidance, and contribute to a service experience centered on dignity, responsiveness, and community impact. Responsibilities: • Handle incoming calls and messages from clients, offering accurate information, next-step guidance, and appropriate resource referrals based on individual needs. • Record customer interactions in web-based platforms with a high level of accuracy, completeness, and timeliness. • Stay informed on available programs, services, and community resources so information shared with clients remains current and reliable. • Partner with internal departments and support teams to coordinate resolutions and ensure client concerns are addressed effectively. • Deliver compassionate, attentive service across every interaction while maintaining quality standards and responsiveness expectations. • Use call center and customer management tools to track inquiries, update case details, and support consistent follow-through. • Assist with customer questions related to service access, benefits, or billing matters while ensuring a positive client experience.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20.00 - 20.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving a local community. This contract opportunity with permanent potential is ideal for someone who brings empathy, strong attention to detail, and strong communication skills to every client interaction. In this role, you will support individuals seeking guidance, connect them with appropriate services, and help ensure each interaction is handled accurately and respectfully. The position offers the chance to contribute to meaningful community impact while building experience in a collaborative, service-focused environment. Responsibilities: • Handle incoming calls and messages from individuals seeking support, information, or service referrals, and provide clear, compassionate assistance based on their needs. • Record client conversations, service requests, and outcomes in online systems with a high level of accuracy and timeliness. • Stay informed about organizational programs, community resources, and eligibility guidelines in order to direct clients appropriately. • Work closely with colleagues and partner teams to resolve concerns and ensure clients receive coordinated support. • Deliver attentive, courteous service across phone and digital communication channels while maintaining confidentiality and respect. • Use call center and customer management platforms to track activity, manage case details, and support efficient follow-up. • Assist with questions related to benefits, billing, or general program information by identifying the best available solution or escalation path.
2026-05-04T16:43:46Z

Customer Experience Specialist

Fort Worth, TX
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to deliver exceptional support for a luxury travel network in Fort Worth, Texas. This contract-to-permanent opportunity is ideal for someone who thrives in a detail-oriented, service-focused environment and can manage detailed requests for members, partners, consumers, and internal teams. You will play a key role in supporting premium travel-related programs and events while maintaining accuracy, professionalism, and a consistently high standard of care. Comprehensive training is provided, and success in the role depends on strong organization, note-taking, and the ability to absorb and apply complex information quickly. Responsibilities: • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care. • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance. • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately. • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked. • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions. • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly. • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners.
2026-04-30T20:48:43Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who thrives in a high-volume service environment and is motivated by helping individuals access meaningful support and resources. In this role, you will serve as a key point of contact for incoming inquiries, provide accurate guidance, and help ensure each interaction is handled with professionalism, empathy, and efficiency. Responsibilities: • Handle incoming calls and inquiries, offering clear information, guidance, and appropriate service referrals based on each individual’s needs. • Record client conversations and case details accurately in web-based platforms to maintain complete and timely documentation. • Stay informed on community programs, organizational services, and support resources to provide reliable assistance. • Work closely with internal departments and team members to coordinate responses and resolve client concerns effectively. • Deliver thoughtful, respectful, and solutions-focused service across every phone and digital interaction. • Use call center and customer management tools to track activity, manage communications, and support daily workflow requirements. • Assist with questions related to services, benefits, or billing matters while ensuring information is communicated clearly and professionally.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, handling high-volume client interactions, and connecting individuals with meaningful support services. In this role, you will serve as a key point of contact in the call center, delivering attentive service while maintaining accurate records and coordinating with internal teams to support positive outcomes. Responsibilities: • Manage incoming calls and client inquiries with professionalism, empathy, and a solutions-focused approach. • Provide clear guidance, relevant information, and appropriate service referrals based on each individual’s needs. • Record client interactions thoroughly in web-based platforms and maintain accurate case documentation. • Stay informed about available programs, community resources, and service updates to ensure reliable support. • Work closely with internal departments to resolve concerns and help clients access the right assistance. • Deliver consistent, high-quality communication across phone and digital channels while meeting service expectations. • Use call center and CRM tools to track interactions, follow up on requests, and support efficient operations.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the local community. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, communicating clearly, and connecting individuals with the services they need. In this role, you will serve as a key point of contact for incoming inquiries while delivering thoughtful, accurate, and respectful support in a fast-paced call center environment. Responsibilities: • Handle incoming calls and inquiries, assess each situation carefully, and provide accurate guidance, service information, or appropriate referrals. • Record client conversations and case details promptly in web-based platforms to maintain complete and accurate documentation. • Stay informed on current programs, community resources, and service options so callers receive timely and relevant support. • Work closely with colleagues and internal departments to coordinate responses and help resolve client needs efficiently. • Deliver attentive, empathetic service across phone and digital communication channels while maintaining high quality standards. • Use customer relationship management and call center systems to manage interactions, update records, and track follow-up activities. • Support questions related to benefits, billing, or general service access by identifying next steps and escalating issues when needed.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support community members by delivering responsive, service-focused assistance in a mission-driven non-profit environment. This contract opportunity is based in San Diego, California, and is ideal for someone who thrives in a fast-paced call center setting while helping individuals connect with essential programs and resources. The person in this role will handle incoming inquiries, maintain accurate records, and work closely with internal partners to ensure each interaction is handled with care and consistency. Responsibilities: • Manage a high volume of incoming calls and respond to questions with clear, helpful, and empathetic service. • Guide individuals to appropriate programs, community resources, or next steps based on their specific needs. • Enter complete and timely notes into web-based platforms and customer record systems after each interaction. • Stay informed on available services, eligibility details, and organizational updates to provide accurate information. • Coordinate with internal departments to resolve concerns and support positive outcomes for clients. • Maintain a thoughtful and respectful communication style across phone, chat, and written correspondence. • Use call center and CRM tools to track interactions, follow up on outstanding issues, and support service quality. • Support billing- or benefits-related inquiries when applicable and direct complex matters to the appropriate teams.
2026-05-04T16:43:46Z

Customer Experience Specialist

Overland Park, KS
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service. Responsibilities:• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.• Escalate unresolved issues to the appropriate teams or leadership when necessary.• De-escalate challenging interactions while maintaining a high standard of customer service.• Document customer interactions, feedback, and complaints accurately in the system.• Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards.• Participate actively in training sessions and provide constructive feedback to improve processes and documentation.• Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews.• Adapt positively to organizational changes and provide support for new program implementations.• Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently.
2026-04-13T15:08:41Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who brings strong call center experience, clear communication skills, and a genuine commitment to helping individuals access important services and support. In this role, you will serve as a key point of contact for incoming inquiries while delivering accurate guidance, thoughtful assistance, and a high-quality customer experience across every interaction. Responsibilities: • Handle incoming calls and messages from community members, providing helpful information, service guidance, and appropriate referrals based on individual needs. • Record client conversations and case details thoroughly in web-based platforms to ensure timely, accurate documentation. • Stay informed on programs, eligibility guidelines, and available resources so you can deliver reliable and current information. • Partner with colleagues and internal departments to coordinate responses and resolve client concerns efficiently. • Provide courteous, empathetic support during every interaction while maintaining high standards for service quality. • Use customer service tools, CRM systems, and communication platforms to manage inquiries, track activity, and support follow-up tasks. • Assist with benefit, billing, or service-related questions by researching issues and directing clients to the proper solutions when needed.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20.00 - 20.00 USD / Hourly
Robert Half is partnering with a mission-driven nonprofit organization to identify a Bilingual Customer Service Representative (Spanish/English) who is passionate about supporting the community. This is a great opportunity to join a collaborative team dedicated to making a meaningful impact. Work Schedule: This position will begin fully onsite to support training and team integration. After the first 6 months, the role will transition to a hybrid schedule (3 days remote, 2 days onsite). Key Responsibilities:<ul><li>Provide exceptional customer service via phone, email, and in person</li><li>Assist clients with inquiries, applications, and service navigation</li><li>Maintain accurate records and documentation in internal systems</li><li>Collaborate with internal departments to ensure timely service delivery</li><li>Handle sensitive information with confidentiality and professionalism</li></ul>
2026-05-04T16:43:46Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-04-29T22:28:41Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support community members by delivering responsive, high-quality service in a mission-driven non-profit environment. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced call center setting and is motivated by helping individuals connect with meaningful programs and support. In this role, you will serve as a trusted point of contact, guide callers to appropriate resources, and maintain accurate records that help ensure consistent follow-through and care. Responsibilities: • Handle incoming calls and messages with professionalism, assessing each inquiry and providing clear guidance, information, or referrals based on individual needs. • Record client interactions thoroughly in web-based platforms and CRM tools to maintain accurate case details and service history. • Stay informed on community programs, organizational offerings, and eligibility guidelines so information shared with clients remains current and reliable. • Work closely with internal departments and service teams to coordinate next steps and help resolve client concerns efficiently. • Deliver empathetic, service-focused communication across phone and digital channels while maintaining quality and consistency standards. • Use call center and business systems such as Avaya CMS, Epic, and other computer applications to manage communications and support daily workflow. • Assist with customer questions related to services, benefits, or billing matters by researching details and providing appropriate direction. • Contribute to a positive client experience by identifying issues, escalating complex situations when needed, and supporting timely resolution.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-focused non-profit organization serving the community. This contract opportunity with potential for a permanent role is ideal for someone who brings empathy, professionalism, and strong communication skills to every client interaction. In this role, you will support individuals reaching out for guidance, connect them with appropriate resources, and help create a positive service experience through accurate documentation and effective coordination. Responsibilities: • Handle incoming calls and inquiries with professionalism, providing clear guidance, support, and appropriate resource information. • Record customer interactions promptly and accurately in web-based platforms and customer management systems. • Stay informed on available programs, community services, and organizational resources in order to give current and helpful information. • Work closely with internal departments to coordinate responses and ensure client concerns are addressed in a timely manner. • Deliver a high level of service across phone and digital communication channels while maintaining empathy and confidentiality. • Use tools such as CRM platforms, call center systems, and standard office software to manage case details and service activity. • Support benefit- and billing-related questions by identifying needs and directing inquiries to the proper channels when necessary.
2026-05-04T16:43:46Z

Customer Experience Specialist

Ann Arbor, MI
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience. Responsibilities: • Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage. • Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced. • Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process. • Hand out business cards and assist with the organization, setup, and breakdown of event equipment. • Provide clear communication and support to guests, answering questions and addressing any concerns promptly.
2026-04-06T00:48:45Z

Customer Experience Specialist

Bloomington, IN
onsite
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are looking for an experienced Customer Experience Specialist to support graduation events in Bloomington, Indiana. This Contract position is ideal for someone who enjoys helping guests, keeping activities organized, and creating a smooth experience during live event operations. In this role, you will guide graduates through staging areas, assist the photography team, and help maintain an orderly flow throughout each event. Event assignments are typically short in duration, with most lasting around two hours after start time, while a minimum of four paid hours is provided per event. Responsibilities: • Support photographers during commencement-style events by guiding graduates into the correct positions and helping the line move efficiently as names are called. • Provide clear direction to students and guests so they know where to wait, when to move forward, and how to prepare for photos on stage. • Monitor attendance or call lists and mark graduate names accurately as participants are processed through the event. • Assist with small appearance adjustments, such as straightening tassels when needed, to help ensure photo readiness. • Hand out and collect name cards and other event materials while keeping supplies organized and accessible. • Distribute promotional or informational cards as requested and answer basic questions in a courteous, attentive manner. • Help prepare event spaces by setting up equipment and materials before the ceremony and packing them away afterward. • Maintain an attentive presence throughout the event while supporting an organized, welcoming guest experience.
2026-04-28T14:53:42Z

Client Service Specialist

Las Vegas, NV
onsite
Temporary to Hire
25.00 - 28.00 USD / Hourly
We are looking for a Client Service Specialist to support customer experience and service operations. This contract to permanent opportunity is ideal for someone who enjoys balancing client communication, administrative coordination, and detailed policy-related support in a fast-paced environment. The person in this role will help guide applications through the process, respond to questions with professionalism, and contribute to a dependable service experience for clients and carrier partners. Responsibilities:• Keep clients informed by providing timely updates on application progress and maintaining regular communication with insurance carriers to move cases forward.• Review new leads and policy submissions carefully, verify information for accuracy, and complete follow-up tasks needed to support efficient processing.• Respond to client questions with patience and professionalism, resolve service-related concerns, and deliver a positive customer experience.• Use Microsoft Outlook, Word, Excel, and CRM tools to organize records, document activity, monitor status changes, and prepare basic tracking information.• Maintain precise and current account details by entering, updating, and checking data with a strong focus on accuracy.• Adjust quickly to changing workloads, shifting priorities, and additional assignments that support team goals and operational needs.• Partner with internal teams and external carriers to ensure communications are clear, timely, and aligned with service expectations.
2026-05-04T16:04:07Z

Customer Service Specialist

Chicago, IL
onsite
Temporary / Contract
30.00 - 32.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T14:08:46Z

Customer Service Specialist

Saukville, WI
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-05-02T15:28:47Z

Customer Success Specialist

Sacramento, CA
onsite
Temporary / Contract
20.00 - 23.00 USD / Hourly
Job SummaryWe are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.Key Responsibilities<ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul>
2026-04-06T17:58:41Z

Medical Customer Service Specialist

Indianapolis, IN
remote
Temporary / Contract
18.00 - 22.00 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T16:08:44Z