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2927 results for Customer Service Manager in Secondary

Inventory Clerk

Odessa, TX
onsite
Temporary to Hire
19.79 - 22.91 USD / Hourly
We are looking for a detail-oriented Inventory Clerk to support daily operations in our service department. This contract position with the potential to become permanent is ideal for someone who can balance administrative tasks, customer communication, and coordination of service activity in a fast-paced rental and leasing environment. The person in this role will work closely with the Service Manager to keep records accurate, assist with service documentation, and help ensure technicians and equipment are scheduled efficiently. Responsibilities: • Support the service department with administrative coordination and day-to-day operational tasks. • Answer incoming calls, respond to service-related inquiries, and provide helpful customer support. • Prepare and process service invoices with a high level of accuracy and attention to detail. • Create purchase orders and assist with purchasing documentation for materials and service needs. • Generate service tickets and maintain organized records for ongoing work orders. • Coordinate dispatch activities by assigning service technicians and equipment based on operational needs. • Enter and update inventory, service, and purchasing data within internal systems. • Work closely with the Service Manager to help maintain efficient workflow across service operations.
2026-04-23T22:33:45Z

Customer Service Representative

Midland, TX
onsite
Temporary to Hire
16.00 - 18.00 USD / Hourly
We are looking for a Customer Service Representative to join our team in Midland, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing daily administrative tasks, and keeping information organized in a fast-paced environment. The position supports core customer service operations through communication, scheduling coordination, document handling, and accurate record updates. Responsibilities: • Respond to incoming customer calls professionally and provide timely assistance with questions or service needs. • Place outbound calls as needed to follow up with customers, confirm details, and support ongoing service activities. • Coordinate and maintain scheduling activities to help ensure appointments and daily operations run smoothly. • Digitize and organize paperwork by scanning documents and maintaining accessible electronic records. • Enter customer and service-related information into internal systems with a strong focus on accuracy and completeness. • Support the customer service department with routine administrative tasks that contribute to efficient daily workflow.
2026-04-24T15:33:46Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
11.88 - 15.00 USD / Hourly
We are looking for a Customer Service Representative to support a busy retail store operation in Charlotte, North Carolina. This Contract position is well suited for someone who enjoys helping customers, managing order-related tasks, and keeping daily activities organized in a fast-moving setting. The ideal candidate brings strong communication skills, accuracy, and a service-focused mindset to every interaction. Responsibilities:• Manage customer requests by phone and through other communication channels, providing prompt and courteous support.• Enter and update orders with a high level of accuracy while following established company procedures.• Maintain organized records and documentation so information can be accessed quickly when needed.• Work closely with coworkers to keep daily workflows running smoothly and deliver a positive customer experience.• Share important updates clearly with customers and internal partners to ensure alignment on requests and next steps.• Keep the work area neat and orderly to promote efficiency throughout the day.• Follow workplace expectations, including dress guidelines and use of the provided uniform shirt.• Contribute to general clerical and administrative support tasks as business needs change.
2026-04-28T17:28:51Z

Client Services Administrator

Chattanooga, TN
onsite
Temporary to Hire
24.50 - 30.25 USD / Hourly
Client Services Administrator Are you a highly professional administrator with a passion for helping others? Our wealth management team is seeking a Client Services Administrator to deliver exceptional administrative and client service support in a fast-paced, client-focused office environment. Key Responsibilities: Meet and greet clients, providing a welcoming and polished first impressionAnswer client and internal phone calls promptly and courteouslyOversee office operations, ensuring a smooth and efficient workplaceSchedule, set up, and coordinate client meetings and appointmentsOrder office supplies and proactively maintain inventory levelsMonitor and ensure that all office equipment is fully operable and well stockedCollect and process client fees on a monthly basisEnter client orders into our internal system with accuracy and attention to detailProcess account changes and updates at client requestHandle other general administrative duties as needed to support the team Why Join Our Team? Direct hire, full-time opportunity with a well-established wealth management firmExcellent benefits package, including a robust PTO/Vacation allowance How to Apply: Please submit your resume via this job posting and call our office directly to schedule a personal interview at 423-265-5561. We look forward to hearing from you—apply today to take the next step in your administrative career!
2026-04-10T21:33:43Z

Client Solutions Manager (Marketing and Creative)

Fort Lauderdale, FL
onsite
Permanent / Full Time
- USD / Yearly
As a Client Solutions Manager, your responsibilities will include:<ul><li>Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven graphic design, marketing, advertising and corporate communications background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
2026-04-22T19:38:49Z

Client Solutions Manager (Technology)

Fort Lauderdale, FL
onsite
Permanent / Full Time
- USD / Yearly
As a Client Solutions Manager, your responsibilities will include:<ul><li>Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
2026-04-22T19:38:49Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T19:53:42Z

Customer Service Representative

Sacramento, CA
onsite
Temporary / Contract
22.00 - 24.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position requiring in-office work five days a week. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer inquiries and concerns. Responsibilities: • Respond to customer inquiries by actively listening and asking clarifying questions to ensure a thorough understanding of their needs. • Direct or escalate calls to the appropriate team members while collaborating with other departments to resolve customer issues. • Continuously expand knowledge of company services and processes to enhance customer support capabilities. • Report potential workflow disruptions or service issues to Customer Care leadership promptly to ensure timely resolutions. • Adhere to company policies, training guidelines, and legal requirements while delivering exceptional customer service.
2026-04-02T17:18:42Z

Spanish Bilingual Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17.10 - 19.80 USD / Hourly
We are looking for a Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who communicates clearly, enjoys assisting customers over the phone, and can handle routine service needs with accuracy and professionalism. The person in this role will support customers by resolving account-related concerns, sharing product information, and helping them make informed decisions while meeting call center performance expectations.***The shift is Monday - Friday 1pm - 10pm EST***MUST BE FLUENT IN SPANISH AND ENGLISH Responsibilities:• Respond to customer inquiries by phone and document service concerns by creating and updating trouble tickets as needed.• Provide clear explanations of available products, service features, pricing details, and applicable fees so customers understand their options.• Use call center applications and support tools efficiently to access account information, complete service requests, and maintain accurate records.• Resolve common customer issues by following established procedures and escalating more complex matters when additional guidance is required.• Consistently meet service quality standards, productivity goals, and other call center performance measures.• Encourage customers to use online and automated self-service resources when those options best support their needs.• Share information about current promotions, enhanced offerings, and upgraded solutions that may benefit the customer.• Prepare and communicate rate quotes while promoting prepay solutions when appropriate.• Perform additional customer support and administrative tasks as assigned to support daily operations.
2026-04-24T19:53:45Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T20:18:40Z

Office Manager

Rochester, NY
onsite
Permanent / Full Time
75000.00 - 80000.00 USD / Yearly
We are seeking an experienced Office Manager to join an established and growing professional services firm in the Rochester, NY area. In this role, you will oversee office operations and provide critical support to professional advisors and staff in a detail-oriented and fast-paced environment. This position is ideal for someone who excels at balancing administrative responsibilities with client-focused tasks while maintaining high standards of organization and confidentiality. Responsibilities:• Manage daily office operations, including supplies, mail handling, and vendor relationships.• Coordinate schedules and appointments, ensuring smooth meeting logistics.• Organize and support events such as client workshops, seminars, and team meetings.• Assist with processing accounts payable and receivable invoices, as needed• Maintain accurate and confidential documentation of office procedures and records.• Assist with technology tools and ensure efficient use of office systems.• Provide administrative support to financial advisors for client meetings and communications.• Prepare meeting materials, correspondence, and follow-up documentation for client interactions.• Facilitate client onboarding processes and ensure timely completion of reporting and record-keeping.• Oversee HR-related tasks, including onboarding and benefits coordination.• Collaborate with leadership to promote a productive and supportive work environment.
2026-04-24T14:33:43Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T20:03:43Z

Office Manager

Greenville, SC
onsite
Permanent / Full Time
60000.00 - 80000.00 USD / Yearly
We are seeking an experienced Office Manager to join a growing financial services firm in the Greater Greenville, South Carolina area. In this role, you will oversee office operations and provide critical support to financial advisors and staff in a detail-oriented and fast-paced environment. This position is ideal for someone who excels at balancing administrative responsibilities with client-focused tasks while maintaining high standards of organization and confidentiality. Responsibilities:• Manage daily office operations, including supplies, mail handling, and vendor relationships.• Coordinate schedules and appointments, ensuring smooth meeting logistics.• Organize and support events such as client workshops, seminars, and team meetings.• Maintain accurate and confidential documentation of office procedures and records.• Assist with technology tools and ensure efficient use of office systems.• Provide administrative support to financial advisors for client meetings and communications.• Prepare meeting materials, correspondence, and follow-up documentation for client interactions.• Facilitate client onboarding processes and ensure timely completion of reporting and record-keeping.• Oversee HR-related tasks, including onboarding and benefits coordination.• Collaborate with leadership to promote a productive and supportive work environment.
2026-03-27T17:28:46Z

Customer Service Agent

New York, NY
onsite
Temporary to Hire
21.85 - 25.30 USD / Hourly
We are looking for a Spanish Speaking Customer Service Agent to support a mission-driven non-profit organization in New York, New York. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and providing dependable service across phone and email channels. The person in this role will handle registration-related questions, guide callers to the appropriate resources, and maintain accurate records while delivering a courteous and welcoming experience. Responsibilities:• Respond to incoming customer questions related to registrations, general services, and routine support needs.• Direct callers to the appropriate call center team or department when issues require additional assistance.• Provide timely and courteous support through phone and email while maintaining a positive customer experience.• Enter and update customer information accurately in internal records and tracking systems.• Assist with order entry, appointment scheduling, and other service-related administrative tasks as needed.• Document interactions clearly to ensure follow-up actions and customer requests are properly recorded.• Use Microsoft Office tools, including Word and Excel, to manage information and support daily customer service activities.
2026-04-27T12:58:43Z

Customer Service Representative

Oshkosh, WI
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a part-time Customer Service Representative to join our team on a contract basis in Oshkosh, Wisconsin. In this role, you will provide exceptional support to customers while managing various inside sales and administrative tasks. You will play a key part in processing orders, addressing customer inquiries, and ensuring smooth communication across departments. Responsibilities:• Process customer requests for quotes and purchase orders promptly and accurately.• Respond to inquiries regarding order status, pricing, and product information.• Collaborate with sales representatives and account managers to address customer needs and concerns.• Ensure all sales orders, shipment documents, and export paperwork comply with company policies and procedures.• Maintain records of sales activity, customer commitments, and complaints to support the Vice President of Sales & Marketing.• Coordinate with engineering, manufacturing, shipping, and accounting teams to deliver quality products and services.• Expedite urgent orders through the system when necessary.• Use Microsoft Office tools and internal systems to manage data entry, pricing, and inventory tasks.• Assist in developing and maintaining a consistent customer service process.• Review and resolve customer complaints in collaboration with relevant departments, escalating major issues when required.
2026-04-14T18:13:45Z

Customer Service Representative - 2nd shift

Hebron, KY
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are seeking professionals with a strong customer service focus to join our team as customer service representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors. Responsibilities:<ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Attend training sessions to build knowledge of service procedures and repairs.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul>
2026-04-13T14:03:58Z

Customer Service Representative - 2nd Shift

Walton, KY
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are seeking professionals with a strong customer service focus to join our team as Customer Service Representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors. Responsibilities:<ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul>
2026-04-13T14:03:58Z

Customer Service Representative

San Francisco, CA
remote
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to support a busy contact center team. This is a Contract position suited for someone who enjoys assisting customers, managing service requests, and providing prompt, clear communication. The person in this role will handle a high volume of calls, process orders accurately, and help create a positive experience with every interaction. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Assist customers with questions, service requests, and issue resolution while maintaining a high standard of support. • Enter customer orders and update account details with accuracy and attention to detail. • Manage both inbound and outbound calls to follow up on requests, confirm information, and provide timely updates. • Document customer interactions clearly to ensure records remain complete and up to date. • Coordinate with internal teams when needed to resolve concerns efficiently and keep service moving forward.
2026-04-28T18:38:43Z

Customer Service Representative

Richmond, CA
onsite
Temporary / Contract
24.00 - 25.00 USD / Hourly
We are looking for a Customer Service Representative to support customer-facing operations and assist with quote-related activities in Richmond, California. This Long-term Contract position is ideal for someone who enjoys balancing multiple priorities, delivering responsive service, and working across teams to keep orders and customer requests moving efficiently. The role will contribute to both customer service and quoting workflows, requiring strong communication, attention to detail, and comfort using business systems in a fast-paced environment. Responsibilities: • Provide day-to-day support for customer inquiries while also assisting the quotes team with pricing and proposal-related tasks. • Respond to inbound customer requests professionally and help address service concerns through timely follow-up and clear communication. • Work with internal departments across the organization to investigate order status questions and help resolve customer issues efficiently. • Support quote preparation and related administrative activities, using accurate calculations and careful review of details. • Manage changing priorities throughout the day and adjust focus based on urgent customer, order, or quoting needs. • Enter and update customer and order information in relevant systems to maintain accurate records and smooth workflow continuity. • Use phone, email, and internal platforms to coordinate responses and provide reliable service to customers and internal partners.
2026-04-24T17:48:46Z

Customer Service Representative

Andover, MA
onsite
Temporary to Hire
18.00 - 21.00 USD / Hourly
We are looking for a Customer Service Representative to support client interactions and order processing for a team based in Andover, Massachusetts. This contract-to-permanent opportunity is ideal for someone who enjoys delivering responsive service, keeping records accurate, and working closely with sales partners to ensure a smooth customer experience. The right candidate brings strong communication skills, careful attention to detail, and confidence using tools such as Salesforce and Excel in a fast-paced environment. Responsibilities: • Respond to inbound customer inquiries by phone and provide timely, attentive support for product, order, and account-related questions. • Enter and update customer orders and related information with a high level of accuracy across business systems and spreadsheets. • Partner with the sales team to coordinate customer needs, resolve issues efficiently, and help maintain strong account relationships. • Manage ongoing client communication through both inbound and outbound calls to provide updates, confirm details, and support follow-up activities. • Maintain organized and accurate records in Salesforce and Excel to track interactions, order activity, and customer information. • Review entered data carefully to identify discrepancies, correct errors, and uphold quality standards in daily processing. • Support client management activities by addressing service concerns, escalating complex matters when needed, and helping ensure customer satisfaction.
2026-04-27T19:38:38Z

Account Manager

Collierville, TN
onsite
Temporary to Hire
21.00 - 24.00 USD / Hourly
We are looking for an Account Manager to support customer accounts and ensure a smooth order experience for clients in Collierville, Tennessee. This contract opportunity with permanent potential is ideal for someone who combines strong sales support skills with careful order coordination, clear communication, and a customer-focused approach. In this role, you will help manage order activity, respond to client needs, and work across internal teams to keep deliveries, documentation, and account details accurate and on schedule. Responsibilities: • Manage customer purchase orders from entry through completion, ensuring accuracy, timeliness, and proper follow-up on changes. • Provide clients with current pricing details, inventory availability, and suitable substitute options when requested items are unavailable. • Identify opportunities to expand account value by recommending additional products that align with customer needs. • Monitor open orders, backordered items, and urgent requests, then communicate status updates to customers and internal stakeholders. • Prepare reports related to orders, shipments, and account activity to support service tracking and decision-making. • Serve as a primary point of contact for assigned clients, helping resolve questions and maintaining strong ongoing business relationships. • Maintain organized records for customer agreements, account documentation, shipping paperwork, and billing support materials. • Support electronic data interchange processes by reviewing transactions, resolving discrepancies, and coordinating corrections when needed. • Partner with customer contacts, warehouse teams, and internal sales or service staff to coordinate shipping schedules, returns, special deliveries, and order adjustments. • Address day-to-day operational issues quickly while adapting to client-specific requirements and assisting with additional account support needs as assigned.
2026-04-23T16:13:43Z

Customer Service Representative

West Middlesex, PA
onsite
Temporary / Contract
16.63 - 19.25 USD / Hourly
We are looking for dependable Customer Service Representatives to support a manufacturing organization in West Middlesex, Pennsylvania. This Long-term Contract opportunity offers a primarily remote schedule after an onsite training period of 2 to 4 weeks, with onsite work required each Thursday and optional office access Monday through Friday. The position is ideal for professionals who excel in customer support, communicate clearly, and can manage order-related inquiries in a fast-paced environment. Responsibilities: • Respond to incoming customer calls and messages with professionalism, accuracy, and a service-focused approach. • Assist customers with questions related to products, orders, and general account support while providing timely follow-up. • Enter and update order information in company systems with close attention to detail and accuracy. • Handle a mix of inbound and outbound communication to resolve issues, confirm details, and support customer needs. • Build positive customer relationships by addressing concerns efficiently and ensuring a high-quality service experience. • Participate in onsite training during the first 2 to 4 weeks to learn processes, systems, and service expectations. • Report onsite each Thursday following training completion, while maintaining productivity in a primarily remote work setting. • Coordinate with internal teams as needed to support order processing and help resolve customer requests.
2026-04-27T20:18:43Z

Customer Service Representative

Long Beach, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Long Beach, California on a Contract to Permanent basis. In this role, you will support customer communication, review shipping and order documentation for accuracy, and help ensure billing records are completed correctly. This position blends customer service, administrative coordination, and document verification in a fast-paced environment where attention to detail is essential. Responsibilities:• Communicate with customers to obtain required signatures, supporting documents, and other missing information needed to complete order processing.<ul><li>Take and create customer orders in Cyclelution</li><li>Update customer master file with current contact information </li><li>Collect client work orders and additional services documentation to bill client</li><li>Work directly with Operations to get information for billing clients, including monitoring the open orders</li><li>Gather and review all bill of landing, receiving reports and other internal documents form operations to complete load</li><li>Work with customers to get proper documentation for claimable material</li><li>Invoice and settle both inbound and outbound orders</li><li>Reconciles customer orders and other purchases to ensure billable items have been invoiced.</li></ul> • Review operational paperwork after truck receipts are logged and confirm that shipment details are accurate and complete.• Coordinate closely with dispatch and operations teams to clarify discrepancies and keep customer-related records up to date.• Prepare invoices and assist with billing activities by confirming order information before final submission.• Assemble and organize shipment and order documentation to support accurate recordkeeping and timely processing.• Enter order details into internal systems and verify that all entries align with supporting paperwork.• Respond to customer questions regarding documentation, order status, and service-related issues in a thorough and attentive manner.
2026-04-20T17:23:44Z

Technical Customer Service

Smyrna, GA
remote
Temporary to Hire
18.00 - 18.00 USD / Hourly
OverviewWe want to be upfront: this is not a highly technical IT role! It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:<ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul>The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p. What You’ll Be Doing:<ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
2026-04-27T13:13:45Z

Customer Service Representative

North Canton Nt, OH
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period. Responsibilities:• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.• Maintain and update customer account information, including forecasting, expediting, and order book management.• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.• Communicate commercial terms clearly to both customers and the sales team.• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.• Apply business guidelines and decisions appropriately to resolve customer situations.• Conduct in-depth analysis using intermediate system knowledge to support account management.• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.
2026-03-30T14:59:05Z

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