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2700 results for Customer Service Manager in Secondary

Customer Service Manager

Mason, OH
onsite
Contract / Temporary to Hire
26.00 - 30.00 USD / Hourly
Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.Responsibilities:<ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul>
2026-04-17T18:53:42Z

Customer Service Manager

Elkhart, IN
onsite
Permanent
60000.00 - 80000.00 USD / Yearly
On behalf of our client we are looking for an experienced Customer Service Manager to lead and manage our customer service operations in Elkhart, Indiana. This role involves overseeing a team of service experts, driving process improvements, and ensuring exceptional experiences for both customers and employees. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering outstanding service. Compensation: $60k-$80k + 10% bonusMonday-Friday Onsite 8:00am-5:00pmBenefits: Medical, Dental, Vision, 401k, PTO, Sick days Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Supervise and guide the customer service team of 10-15 people. including hiring, training, scheduling, and conducting performance evaluations• Call center experience • Foster a collaborative and high-performing team.• Oversee daily customer service operations.• Identify and address operational challenges.• Ensure adherence to company policies, procedures, and safety standards.• Provide administrative support to the District Manager.• Recommend and implement process improvements.
2026-04-14T16:15:23Z

Customer Service Manager

Minneapolis, MN
onsite
Permanent
75000.00 - 85000.00 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-04-08T19:34:10Z

Customer Service Supervisor

Harrisburg, PA
onsite
Contract / Temporary to Hire
21.00 - 24.00 USD / Hourly
We are seeking an energetic and motivated Customer Service Team Lead to support our call center operations in Camp Hill, Pennsylvania. This role is heavily focused on outbound calling, scheduling appointments for free estimates, and working hands-on alongside the team to support daily operations. The ideal candidate enjoys speaking with customers, staying organized, and helping keep the team running smoothly. Key Responsibilities:<ul><li>Make outbound calls to prospective customers to schedule appointments for free estimates</li><li>Support sales-related call efforts by confirming information and answering basic customer questions</li><li>Assist the call center team with daily tasks, call flow, and coverage as needed</li><li>Ensure appointments, notes, and customer information are accurately entered and maintained in the system</li><li>Handle customer questions or concerns in a professional and timely manner</li><li>Help monitor call activity and appointment flow to support daily goals</li><li>Collaborate with internal teams to ensure smooth scheduling and communication</li><li>Maintain a positive, team-oriented work environment</li><li>Follow company policies and procedures related to customer interactions and data handling</li></ul>
2026-04-13T16:24:03Z

Customer Care Manager

Davenport, IA
onsite
Permanent
47000.00 - 55000.00 USD / Yearly
Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was made for you.We’re looking for a Customer Care Manager to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member. What Makes This Role ExcitingThis isn’t a behind‑the‑glass leadership job. You’ll be in the action — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.If you love meaningful leadership and hands‑on impact, you’ll feel right at home. What You’ll Lead & OwnIn this role, you’ll take charge of:Team Leadership & Coaching<ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul>Driving KPIsYou’ll oversee improvement and consistency in:<ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul>Operational & People Management<ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul>
2026-04-03T17:24:09Z

HVAC Service Manager

Parsippany, NJ
onsite
Permanent
120000.00 - 145000.00 USD / Yearly
We are looking for a dedicated HVAC Service Manager to oversee the daily operations of our service department in Parsippany, New Jersey. This role requires a skilled leader who can effectively manage technician teams, optimize scheduling, and ensure customer satisfaction. The ideal candidate will bring technical expertise, strong leadership abilities, and a commitment to driving operational success. Responsibilities: • Lead and guide HVAC technicians and support staff to achieve departmental goals. • Supervise scheduling, dispatching, and preventative maintenance activities to ensure efficiency. • Address escalated customer concerns and foster positive client relationships. • Analyze budgets, track performance metrics, and recommend strategies for improvement. • Ensure adherence to safety standards, industry regulations, and company policies. • Collaborate with sales and project teams to identify and develop new service opportunities. • Recruit, onboard, and train technicians while supporting their growth and development. • Manage inventory, oversee equipment procurement, and maintain vendor partnerships. • Prepare and deliver detailed performance reports to senior management.
2026-03-30T18:23:46Z

Senior Customer Service Lead

Hoffman Estates, IL
onsite
Permanent
70000.00 - 85000.00 USD / Yearly
Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service. Responsibilities:• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.• Perform additional tasks and projects as assigned to support the department's objectives. Hybrid schedule (Mon–Thurs onsite, Fridays remote)Compensation: $70k–$85k + 10% bonus (based on company performance) Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.
2026-04-16T19:18:46Z

Property Manager

Seattle, WA
onsite
Permanent
90000.00 - 120000.00 USD / Yearly
We are looking for a skilled Property Manager to oversee the operations of a diverse portfolio of commercial, retail, and multi-family properties in Seattle, Washington. This role involves managing day-to-day property activities, ensuring tenant satisfaction, and maintaining compliance with company standards. The ideal candidate will excel in leadership, budgeting, and customer service while ensuring properties are managed efficiently and effectively. Responsibilities:• Lead and supervise property management staff, ensuring smooth operations across commercial, retail, and multi-family units.• Handle tenant concerns by fostering positive relationships and delivering high-quality service.• Oversee budgeting processes, property improvements, and vendor contract management, including financial reporting and reconciliations.• Conduct regular physical inspections of properties and coordinate weekly status meetings to monitor activities and address issues.• Manage emergency service coverage on a rotational basis with the team.• Review and approve vendor and contractor invoices within authorized limits.• Verify lease accuracy and ensure proper input into property management software systems.• Coordinate maintenance and repair activities to ensure quality, timeliness, and adherence to budget.• Supervise tenant improvement projects and participate in capital improvement initiatives.• Recruit, train, and oversee property management and maintenance staff, ensuring compliance with safety standards and performance goals. The salary range for this position is $90,000 to $120,000. Benefits:M/D/V401k 2 weeks PTO6 paid holidays
2026-03-20T18:28:42Z

Bilingual Customer Service Representative

Atlanta, GA
onsite
Contract / Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to make a meaningful impact by providing exceptional support for medical device products and services. The ideal candidate will thrive in a remote work environment, demonstrate strong problem-solving skills, and deliver outstanding service to customers. Responsibilities: • Deliver high-quality customer service and technical support for a range of medical device products and services. • Collaborate with a diverse team to investigate, assess, and resolve customer issues in line with established policies. • Document all customer interactions, keeping detailed and accurate records of actions taken. • Educate customers on the features and benefits of medical device products and services to ensure optimal use. • Proactively retain customers by resolving concerns and providing superior service. • Communicate unresolved issues to the Customer Service Manager for further action. • Utilize Salesforce and other tools to manage customer data and streamline support processes. • Work independently while contributing to a dynamic, team-oriented environment. • Adapt quickly to a wide range of technical and non-technical issues to provide effective solutions.
2026-04-15T20:08:44Z

Help Desk Manager

Seattle, WA
onsite
Permanent
90000.00 - 120000.00 USD / Yearly
Help Desk Supervisor permanent • Permanent • Onsite in Seattle, WA Job Summary Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to‑day IT support operations and ensure exceptional service for attorneys, staff, and firm leadership. This role combines team leadership with hands‑on technical escalation, driving service excellence, process improvement, and operational consistency across the Help Desk. The position is fully onsite at the firm’s Seattle office and includes participation in an after‑hours on‑call rotation. Roles & Responsibilities Leadership & Team Management Oversee, coach, and support a team of Help Desk technicians and analysts. Set performance expectations, manage reviews, and support hiring and onboarding. Serve as the main escalation point for complex technical issues. Promote a culture of high-quality service and operational accountability. Help Desk Operations Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment (ServiceNow or similar experience welcome). Track and improve SLAs, response times, and resolution quality. Provide advanced troubleshooting for hardware, software, and system issues. Identify recurring issues and implement proactive, long-term solutions. Maintain documentation, processes, and support procedures. Cross-Department Collaboration Partner with attorneys, business teams, and firm leadership to address technology needs. Work with the Support Trainer to deliver effective onboarding and user education. Maintain clear communication between IT and internal stakeholders. Compliance, Projects & Governance Ensure IT processes meet legal industry standards, especially around data security. Support firmwide technology initiatives, including system upgrades and deployments. Contribute to resource planning, budgeting, and vendor coordination. Participate in a rotating after-hours support schedule. Compensation & Benefits Salary: $90,000–$120,000 DOE + Annual discretionary and merit increases Benefits Include: Medical, dental, and vision insurance 401(k) with employer match + profit sharing Paid holidays, PTO, parental leave Commuter benefits Disability & life insurance Community service leave Wellness programs detail oriented training and development opportunities across firm offices Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job that matches faster.
2026-03-18T18:28:42Z

Property Manager

Jersey City, NJ
onsite
Temporary
18.00 - 22.00 USD / Hourly
We are seeking an Assistant Property Manager to support a luxury residential property with 625 units. This is a hands-on, resident-facing role covering a maternity leave (3–6 months). The ideal candidate will be organized, customer service-oriented, and experienced with property management systems. - Manage move-ins and move-outs, including elevator scheduling- Review and process Certificates of Insurance (COIs)- Oversee amenity reservations (approve/decline availability)- Ensure units are move-in ready- Send parking and storage agreements via DocuSign- Handle roommate removal forms (training provided)- Run background checks- Provide day-to-day support to residents and property operations
2026-03-23T20:29:05Z

Customer Service Account Manager

Franklin, TN
onsite
Permanent
45000.00 - 55000.00 USD / Yearly
We are looking for a motivated and detail-oriented Customer Service Account Manager to join our team in Franklin, Tennessee. In this role, you will play a key part in ensuring customer satisfaction by managing orders, coordinating logistics, and maintaining clear communication with clients. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service. Responsibilities: • Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients. • Arrange transportation that aligns with customers’ delivery expectations and timelines. • Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers. • Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner. • Update and manage order tracking systems, providing regular updates on shipment status until delivery is complete. • Identify opportunities for process improvements and implement solutions to enhance efficiency. • Collaborate with internal teams to ensure a seamless customer experience. • Handle additional duties and responsibilities as assigned to support the team.
2026-04-16T14:33:45Z

On Call Customer Service Representative

Mclean, VA
onsite
Temporary
21.00 - 23.00 USD / Hourly
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions. Responsibilities:<ul><li>Answer inbound customer inquiries in a professional and timely manner.</li><li>Provide product, service, or account information and resolve any emerging issues.</li><li>Document all customer interactions and follow up on outstanding requests.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Remain knowledgeable about assigned client policies, procedures, and systems.</li><li>Maintain a high level of professionalism, empathy, and accuracy in every interaction.</li><li>Support special projects, coverage for absences, or higher-than-normal call volumes as needed.</li></ul>
2026-04-10T17:38:42Z

Office Manager

Clearwater, MN
onsite
Temporary
24.54 - 28.41 USD / Hourly
We are looking for an experienced Office Manager to oversee daily operations and supervise a team of 5 employees. This long-term contract position is based in Clearwater, Minnesota, and offers an excellent opportunity for someone skilled in administrative management, customer service, and team leadership. The role requires a hands-on, detail-oriented individual who can balance managerial responsibilities with operational tasks to ensure efficiency and productivity. Responsibilities:• Manage and train direct reports, fostering a collaborative and productive work environment.• Act as the primary decision-maker and subject matter expert for resolving issues within the assigned team.• Oversee the receipt, system entry, and assignment of customer work orders.• Ensure all workloads are completed on time and meet established deadlines.• Maintain regular communication with department directors, managers, customers, senior management, and other stakeholders.• Supervise the documentation of essential records in company systems to guarantee accuracy and completeness.• Analyze and report key performance indicators to monitor and improve team performance, quality, and profitability.• Perform production duties as needed to support the assigned team.• Manage office supplies, accounts payable, and overall administrative functions.• Uphold business casual dress code standards while maintaining professionalism.
2026-04-08T21:18:49Z

Customer Success Specialist

Columbia, SC
onsite
Contract / Temporary to Hire
17.10 - 19.80 USD / Hourly
Overview:Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul>
2026-04-14T16:15:23Z

Senior Customer Service Representative

Bethlehem, PA
onsite
Contract / Temporary to Hire
26.00 - 30.00 USD / Hourly
Are you an experienced customer service professional passionate about building relationships and delivering outstanding support? Robert Half is seeking a Senior Customer Service Representative to serve as a trusted point of contact for both clients and internal teams. In this role, you’ll leverage your expertise to handle complex inquiries, mentor junior representatives, and ensure customer satisfaction at every touchpoint. Responsibilities:<ul><li>Manage and resolve complex customer issues through phone, email, and chat in a timely, professional manner.</li><li>Lead by example—demonstrate best practices and offer guidance to junior team members.</li><li>Build strong client relationships and act as an escalation point for challenging cases.</li><li>Collaborate cross-functionally with other departments to proactively solve issues and improve customer experience.</li><li>Accurately document customer interactions and track follow-up tasks in our CRM system.</li><li>Identify trends and recommend process improvements to enhance service delivery.</li><li>Stay up to date on product and service knowledge to provide expert guidance.</li></ul>
2026-04-17T21:04:44Z

Customer Service Support: I (Junior)

Fairfield, OH
onsite
Temporary
22.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities: • Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information. • Provide support with general office tasks, ensuring all documentation and processes are handled efficiently. • Conduct research to resolve customer issues or provide in-depth responses to inquiries. • Maintain thorough and effective email correspondence with clients and internal teams. • Assist with hiring-related processes, including scheduling and managing communication with candidates. • Troubleshoot customer concerns and escalate complex issues to the appropriate departments. • Deliver clear and precise communication to ensure customer satisfaction. • Collaborate with team members to improve service delivery and address common challenges. • Stay updated on company products, services, and policies to provide accurate information. • Ensure all customer interactions are logged and documented appropriately.
2026-03-24T21:08:43Z

Operations Manager - Client Service Wealth Management

Walnut Creek, CA
remote
Permanent
130000.00 - 175000.00 USD / Yearly
Operations Manager – $4B+ East Bay RIAJennifer Fukumae with Robert Half’s Financial Services Division is partnering with an established East Bay RIA managing over $4B in AUM to hire an Operations Manager to lead a team of talented Client Service Associates.This is an excellent opportunity for an experienced Operations Manager or Lead CSA with prior management experience who enjoys building efficient processes, leading teams, and supporting a growing wealth management firm.Responsibilities<ul><li>Oversee day-to-day operations supporting advisors and high-net-worth clients</li><li>Manage and mentor a team of Client Service Associates, fostering a culture of accuracy, efficiency, and accountability</li><li>Streamline, document, and maintain workflows for client service, onboarding, and reporting</li><li>Identify and implement process improvements to support the firm’s continued growth</li><li>Oversee client onboarding, account administration, and account transfers</li><li>Ensure operations adhere to regulatory and internal compliance standards</li><li>Manage and optimize CRM, portfolio reporting, and workflow automation systems</li><li>Drive system integrations, automation initiatives, and implementation of AI tools where applicable</li></ul>
2026-04-04T04:18:44Z

Associate

Honolulu, HI
onsite
Permanent
50000.00 - 62000.00 USD / Yearly
We are seeking a dependable, detail-oriented Service Coordinator to support our property management division. The ideal candidate is a proactive self-starter with a strong customer service focus and exceptional organizational skills. If you excel in a fast-paced environment and thrive on managing multiple priorities, we want to hear from you! Call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. Key Responsibilities:<ul><li>Respond promptly to tenant service calls and dispatch service personnel as directed by the Property Manager.</li><li>Organize, file, and maintain electronic property documents, including Certificates of Insurance, leases, and expense records.</li><li>Assist with property inspections and manage follow-up logs to ensure timely completion of outstanding items.</li><li>Track and document tenant service requests, monitor response times, and ensure completion.</li><li>Support budgeting and forecasting by managing vendor contracts, service logs, and cost histories.</li><li>Monitor and update project schedules and timelines for capital improvement planning.</li><li>Track recurring expenses and work orders, following up on missing invoices.</li><li>Update and maintain databases (mailing lists, contact lists, client information).</li><li>Draft and distribute documents, reports, memos, proposals, and correspondence relating to managed properties.</li><li>Monitor critical property deadlines and filings, such as property taxes, fire alarm testing, and elevator permits.</li><li>Coordinate communications between vendors, utility companies, and tenants.</li><li>Maintain certificates of insurance, percentage rent, and sales reports.</li><li>Prepare lease summaries and assist with the bidding process for contracted services.</li><li>Support rent collection and address minor account issues.</li><li>Assist in maintaining strong tenant relations and positive vendor relationships.</li><li>Calculate utility chargebacks based on sub-meter readings.</li><li>Compile and prepare reports for distribution.</li><li>Take on special projects and additional tasks as assigned by the Property Manager.</li></ul>
2026-04-11T01:53:41Z

Manager of Tech Support

Jacksonville, FL
onsite
Permanent
- USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-04-09T13:54:06Z

Sr. Customer Service Representative

Columbus, OH
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team in Columbus, Ohio. In this long-term contract role, you will play a vital part in ensuring exceptional customer support and maintaining smooth administrative operations. This position is ideal for someone who excels in communication, organization, and problem-solving in a fast-paced environment. Responsibilities:• Enter and update data accurately to ensure records are current and reliable.• Coordinate schedules and appointments to optimize daily workflows.• Generate and distribute reports to senior leadership, providing insights and updates.• Assist customers and clients with inquiries, quote information, and delivering outstanding service while resolving issues.• Prepare and manage administrative tasks to support daily operations.• Maintain consistent communication with internal teams and external clients.• Monitor and address customer service metrics to improve satisfaction levels.• Utilize Windows PC systems efficiently to complete tasks and manage information.• Collaborate with colleagues to streamline processes and enhance service delivery.• Demonstrate attention to detail while addressing customer needs and concerns.
2026-03-24T14:18:44Z

Customer Service Representative

Portland, OR
remote
Contract / Temporary to Hire
25.00 - 30.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our clients team in Portland, OR. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career development. The ideal candidate will excel in providing exceptional service to customers, managing orders efficiently, and maintaining clear and detail-oriented communication. Responsibilities:• Respond to inbound customer inquiries with attention to detail and efficiency, ensuring a positive experience.• Process and manage customer orders, ensuring accuracy and timely delivery.• Handle email correspondence to address customer questions, provide updates, and resolve issues promptly.• Utilize Microsoft Excel to track and manage data related to customer orders and production schedules.• Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.• Address and resolve customer concerns effectively, maintaining a high level of service.• Support both inbound and outbound call activities to assist customers and provide information as needed.• Maintain accurate records of customer interactions and order details in the system.• Assist with data entry tasks to ensure all customer information is up-to-date and complete.• Contribute to improving processes by identifying opportunities for enhanced customer service and efficiency.
2026-04-13T21:18:46Z

Customer Service Representative

Lewes, DE
onsite
Contract / Temporary to Hire
19.00 - 19.00 USD / Hourly
Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer entry-level opportunities for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month. What’s in it for you?<ul><li>Bonus Incentives</li><li>Paid Certifications to enhance your skills and value in the field</li><li>Tuition Reimbursement to support your continued education</li><li>Comprehensive Benefits Package, including healthcare, retirement options, and more</li><li>Career Advancement Opportunities in a company committed to your professional development</li></ul>What We’re Looking For:Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service. Responsibilities:• Maintain precise records of customer credit information.• Take necessary action by monitoring customer accounts.• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.
2026-03-18T18:04:05Z

Customer Service Specialist

Saukville, WI
onsite
Permanent
65000.00 - 78000.00 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-04-13T13:58:42Z

Sales Support

Chatsworth, CA
onsite
Contract / Temporary to Hire
21.00 - 23.00 USD / Hourly
We are looking for a detail-oriented Sales Support specialist to join our client's team that is based in Chatsworth, California. In this Contract to permanent role, you will assist with various sales processes, ensuring seamless operations and excellent customer service. This is an exciting opportunity to contribute to a dynamic team and grow your career in sales support. Position is 100% remote and must be able to commit to part time schedule - Monday - Friday 9am-2pm. Candidates based in Nevada are highly preferred but not required. Responsibilities:• Process and manage customer orders with accuracy and efficiency, ensuring timely entry into company databases.• Provide support to the sales team by handling inbound and outbound sales inquiries.• Assist in maintaining up-to-date records of sales activities and customer interactions.• Coordinate with internal departments to ensure smooth order fulfillment and delivery.• Address post-sales inquiries and resolve customer concerns to ensure satisfaction.• Support inside sales efforts by preparing quotes and proposals for clients.• Monitor and follow up on pending orders to ensure deadlines are met.• Contribute to the optimization of sales processes by identifying areas for improvement.• Generate reports and provide insights to the sales team for better decision-making.
2026-04-15T15:58:47Z