We are looking for an experienced IT Support Analyst to join our team in Savannah, Georgia. This Contract-to-Permanent position offers the opportunity to provide advanced technical assistance and ensure the smooth functioning of IT systems. As a key member of the team, you will handle escalated issues while delivering exceptional service to users and clients.<br><br>Responsibilities:<br>• Troubleshoot and resolve escalated technical issues from Tier 1 support, ensuring timely solutions.<br>• Perform in-depth diagnostics and repair of hardware, software, and network problems.<br>• Configure, install, and upgrade operating systems, software applications, and hardware components.<br>• Monitor system performance, implement updates, and apply security patches to maintain stability.<br>• Support and manage IT infrastructure, including servers, workstations, and network devices.<br>• Assist with the deployment and management of cloud-based backup services and solutions.<br>• Document IT processes, configurations, and support activities for future reference.<br>• Collaborate with IT teams and departments to ensure efficient service delivery.<br>• Provide clear communication and excellent customer service to build strong client relationships.
<p>We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to Windows OS and macOS systems.</p><p>• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, permissions, and group policies using Active Directory.</p><p>• Install, configure, and maintain desktop hardware, software, and peripheral devices.</p><p>• Record and document support activities, solutions, and processes within the ticketing system.</p><p>• Escalate complex technical issues to senior IT team members when necessary.</p><p>• Offer guidance and training to users on best practices and self-service tools.</p><p>• Ensure customer satisfaction through prompt and effective technical support.</p><p>• Collaborate with cross-functional teams to improve IT operations and service delivery.</p>
<p>We are looking for an experienced Business Intelligence Engineer to join our team in Savannah, Georgia. In this role, you will design and implement advanced BI solutions that transform data into actionable insights, supporting strategic decision-making across the organization. This Contract-to-Permanent position offers the opportunity to work with cutting-edge tools such as Power BI, Azure Data Factory, and Databricks, while contributing to data-driven initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain interactive dashboards and reports using Power BI to visualize complex data sets.</p><p>• Manage BI workspaces, ensuring proper organization, access control, and security measures.</p><p>• Create and optimize queries for data transformation and analysis using DAX and other relevant technologies.</p><p>• Build and manage data pipelines using Azure Data Factory and Databricks to streamline data processing workflows.</p><p>• Design robust data models to support comprehensive reporting and analytics needs.</p><p>• Collaborate with cross-functional teams to gather requirements and deliver tailored BI solutions.</p><p>• Implement efficient data ingestion, transformation, and visualization processes to enhance operational efficiency.</p><p>• Ensure data accuracy and consistency across all business intelligence platforms.</p><p>• Enable rapid deployment of BI solutions to support agile decision-making processes.</p><p>• Monitor and improve data security and compliance within the BI environment.</p>
