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2 results for Help Desk Support Manager in Sarasota, FL
- Tampa, FL
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- <p>We are looking for a Help Desk L1 to join an information technology team supporting a diverse client base in Tampa, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys resolving technical issues, delivering excellent service, and working across a range of business environments from single-office operations to larger multi-site networks. The role combines remote support with occasional onsite assistance, requiring strong troubleshooting ability, clear communication, and a proactive approach to client support.</p><p><br></p><p>Responsibilities:</p><p>• Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues.</p><p>• Monitor and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment.</p><p>• Manage the full lifecycle of support requests by documenting issues, prioritizing tasks, communicating updates, and closing tickets accurately.</p><p>• Support Microsoft desktop applications and cloud-based platforms, including end-user assistance with Microsoft 365 tools.</p><p>• Contribute to technology deployments and service initiatives by assisting with implementation tasks and follow-up support.</p><p>• Collaborate with team members to share technical knowledge, troubleshoot complex problems, and improve service delivery.</p><p>• Help strengthen service offerings by identifying recurring issues and suggesting practical improvements to support processes or solutions.</p><p>• Guide end users on effective day-to-day use of computers, servers, and network resources to improve productivity and reduce repeat issues.</p>
- 2026-06-17T00:00:00Z
- Tampa, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Desktop Support Specialist to deliver both remote and on-site technical support for clients across Tampa, Florida. This contract-to-permanent position is ideal for a hands-on IT specialist who can resolve complex issues, communicate clearly with users, and build confidence as a dependable technical resource. The role supports a wide range of Microsoft environments, endpoint technologies, and network infrastructure while contributing to project work and day-to-day service excellence.<br><br>Responsibilities:<br>• Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support.<br>• Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment.<br>• Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions.<br>• Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes.<br>• Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery.<br>• Educate end users on effective use of computers, business applications, servers, and shared network resources.<br>• Contribute recommendations that help strengthen service offerings, support processes, and overall client experience.<br>• Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment.
- 2026-06-17T00:00:00Z