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2 results for Help Desk Support Manager in Sarasota, FL
- Brandon, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical troubleshooting experience, a customer-focused approach, and the ability to guide escalated support issues through resolution. In this role, you will provide advanced assistance across end-user systems, infrastructure, and cloud-based tools while helping maintain high service standards for clients.</p><p><br></p><p>Responsibilities:</p><p>• Handle complex support requests escalated from frontline help desk staff and drive issues to timely resolution.</p><p>• Diagnose and resolve technical problems involving desktops, servers, business applications, network components, and cloud services.</p><p>• Review incoming service requests, prioritize urgent matters, and route critical issues to the appropriate technical resources.</p><p>• Maintain accurate ticket updates, document work performed, record time entries, and ensure cases are properly closed.</p><p>• Communicate with users throughout the support process, provide status updates, and proactively address ongoing service concerns.</p><p>• Contribute to operational and technical projects that support client environments and service delivery improvements.</p><p>• Recommend practical enhancements to systems, support processes, and client technology environments based on recurring issues and observed risks.</p><p>• Provide onsite support when required and participate in the rotating on-call schedule to assist with after-hours needs.</p>
- 2026-08-28T00:00:00Z
- Tampa, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Field Support Technician to provide hands-on technical assistance for end users and workplace technology in Tampa, Florida. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving desktop and device issues, supporting day-to-day IT operations, and delivering dependable service in a fast-paced environment. The person in this role will help maintain user productivity by resolving hardware, software, and connectivity concerns while collaborating with broader IT teams as needed.<br><br>Responsibilities:<br>• Deliver first- and second-level technical support for computers, applications, and end-user devices across the organization.<br>• Set up, configure, maintain, and troubleshoot desktops, laptops, mobile equipment, printers, scanners, cameras, and similar technology assets.<br>• Investigate workstation, software, and connection problems, resolving issues directly when possible and routing advanced cases to the appropriate teams.<br>• Assist with application rollouts, software validation, updates, and packaged deployments to support a stable user environment.<br>• Handle account provisioning, device staging, inventory updates, and replacement of malfunctioning hardware.<br>• Perform foundational network diagnostics, including checking cabling, Ethernet links, and communication between devices and the network.<br>• Record support activity in ticketing systems, manage competing priorities, and keep users informed with clear status updates.<br>• Create and update knowledge articles, technical guides, and user-facing instructions to improve support consistency.<br>• Provide basic technology guidance to staff and explain technical topics in a clear, practical manner.<br>• Travel to remote sites for equipment installation, retrieval, maintenance, and on-site troubleshooting as needed.
- 2026-09-10T00:00:00Z