<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
We are looking for an experienced Customer Service Supervisor to oversee day-to-day operations and ensure exceptional service delivery within our team. This contract position is based in Tampa, Florida, and requires a hands-on leader who can effectively manage a dynamic work environment. The role involves supervising customer service activities, maintaining service standards, and supporting staff performance.<br><br>Responsibilities:<br>• Supervise and coordinate daily operations within the customer service team to ensure smooth workflow.<br>• Monitor staff performance, providing constructive feedback and guidance to enhance service quality.<br>• Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.<br>• Develop and implement strategies to improve efficiency and customer satisfaction.<br>• Maintain compliance with company policies and procedures while ensuring high service standards.<br>• Train and mentor team members to encourage attention to detail and skill development.<br>• Collaborate with other departments to address customer needs and streamline processes.<br>• Prepare performance reports and analyze data to identify trends and areas for improvement.<br>• Schedule and manage staffing to accommodate business demands, including occasional weekend shifts.<br>• Ensure the call center meets its KPIs and service delivery goals consistently.
<p>We are currently seeking a <strong>Part-Time Receptionist</strong> to join our team at an activity center in Sarasota, FL. The <strong>Part-Time Receptionist</strong> will be responsible for providing a wide range of clerical and administrative support. As a <strong>Part-Time Receptionist</strong>, you will be the face of our center, playing a key role in ensuring a welcoming environment for guests and a smooth workflow for staff.</p><p><br></p><p><strong>Schedule:</strong> 7 Hours a Day / 3 times a Week</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming telephone calls and route them appropriately</li><li>Greet and assist visitors upon arrival</li><li>Maintain calendars, schedule meetings, and set up appointments</li><li>Type and proofread documents, reports, and correspondence</li><li>Manage travel arrangements, including booking and itineraries</li><li>Track office expenses and staff attendance</li><li>Copy, fax, and file documents as needed</li><li>Coordinate facility and equipment maintenance</li><li>Manage office cleanliness and supply organization</li><li>Open and close the office as needed</li><li>Set up and take down events hosted at the activity center</li><li>Support senior-level executives and administrative staff</li></ul>
We are looking for a skilled Accountant to join our team on a contract basis in Tampa, Florida. This role requires someone who is detail-oriented, experienced in managing financial records, ensuring compliance, and adhering to strict deadlines. The ideal candidate will thrive in a dynamic environment and possess a solid understanding of accounting principles and practices.<br><br>Responsibilities:<br>• Oversee accounts payable and accounts receivable processes with accuracy and timeliness.<br>• Maintain and reconcile the general ledger and perform detailed journal entries.<br>• Handle bank reconciliations to ensure accurate financial reporting.<br>• Assist with multi-state sales and tax filings, ensuring compliance with regulations.<br>• Support cost accounting activities and contribute to ASC606 compliance efforts.<br>• Manage lease accounting tasks in line with ASC815 standards.<br>• Collaborate with the team to meet month-end, year-end, and audit deadlines.<br>• Utilize intermediate Microsoft 365 skills to streamline accounting operations.<br>• Communicate effectively with colleagues and stakeholders to resolve issues and share updates.
<p>INTERVIEWS WITH OUR CLIENT START FIRST WEEK OF 2026. Apply now if you're a seasoned Technical NetSuite Professional. </p><p><br></p><p>We are looking for an experienced NetSuite Administrator to oversee and optimize NetSuite applications for a hospitality-focused organization in Palmetto, Florida. This role requires a proactive individual who can streamline workflows, improve system performance, and collaborate with internal teams to enhance operational efficiency. The ideal candidate will have a strong technical background and a proven ability to manage system configurations and integrations.</p><p><br></p><ul><li>Administration is only a piece of the role. We are seeking a candidate who has had hands-on experience with NetSuite, not just worked alongside those who are hands-on. Someone who can deep-dive into NetSuite.</li><li>Development and scripting are highly desired – this will be an element of the role.</li><li>Strong Accounting/Financial Modules: Chart of Accounts, A/P, A/R, G/L are essential – ability to collaborate with the Corporate Controller and CFO; familiarity working with legacy accounts, and mapping to NetSuite; experienced with OneWorld – strong with subsidiaries, multi-currency experience; NSAR experience; Deferred revenue experience; familiar with Avalara, exemptions, Tax Accounting</li><li>Familiarity with Concur, UKG, Shopify/merchandising helpful. Our legacy ERP is Lawson/Infor</li></ul>
