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1 result for Help Desk in Sarasota, FL
- Tampa, FL
- onsite
- Temporary
- 22.8 - 26.4 USD / Hourly
- We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Tampa, Florida. In this long-term contract role, you will provide Level 2 technical support to end-users, addressing hardware, software, and network-related issues. The ideal candidate will possess strong troubleshooting skills and a proactive approach to solving IT challenges, ensuring smooth operations in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver Level 2 technical support for desktops, laptops, printers, and peripherals, addressing hardware, software, and network issues.<br>• Diagnose and resolve technical problems with operating systems such as Windows and macOS, as well as software applications and connectivity issues.<br>• Perform light hardware installations, including setting up monitors, docking stations, and other peripherals to ensure proper functionality.<br>• Manage and track support tickets through an IT service management system, ensuring timely resolutions and clear communication with users.<br>• Create and maintain detailed documentation of IT support activities, including troubleshooting steps and hardware/software inventories.<br>• Conduct routine maintenance tasks, such as applying updates, resetting passwords, and ensuring devices comply with IT policies.<br>• Provide basic support for Office365 applications, including Outlook, Teams, and OneDrive.<br>• Assist with the setup and troubleshooting of audio-visual equipment, such as projectors, speakers, and video conferencing tools.<br>• Collaborate with team members to escalate complex issues and ensure effective problem resolution.
- 2026-03-23T00:00:00Z