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2 results for Help Desk in Sarasota, FL
- Brandon, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical troubleshooting experience, a customer-focused approach, and the ability to guide escalated support issues through resolution. In this role, you will provide advanced assistance across end-user systems, infrastructure, and cloud-based tools while helping maintain high service standards for clients.</p><p><br></p><p>Responsibilities:</p><p>• Handle complex support requests escalated from frontline help desk staff and drive issues to timely resolution.</p><p>• Diagnose and resolve technical problems involving desktops, servers, business applications, network components, and cloud services.</p><p>• Review incoming service requests, prioritize urgent matters, and route critical issues to the appropriate technical resources.</p><p>• Maintain accurate ticket updates, document work performed, record time entries, and ensure cases are properly closed.</p><p>• Communicate with users throughout the support process, provide status updates, and proactively address ongoing service concerns.</p><p>• Contribute to operational and technical projects that support client environments and service delivery improvements.</p><p>• Recommend practical enhancements to systems, support processes, and client technology environments based on recurring issues and observed risks.</p><p>• Provide onsite support when required and participate in the rotating on-call schedule to assist with after-hours needs.</p>
- 2026-08-28T00:00:00Z
- Tampa, FL
- onsite
- Temporary / Contract
- 18 - 20 USD / Hourly
- We are looking for customer-focused professionals to join a Long-term Contract opportunity supporting seasonal demand in Tampa, Florida. In this role, you will assist customers with order-related questions, provide solutions for online purchasing issues, and help create a smooth service experience across phone and digital channels. This assignment is expected to run through the peak season, with the possibility of longer-term employment based on business needs and available openings.<br><br>Responsibilities:<br>• Guide customers through placing new product orders and ensure information is entered accurately<br>• Update existing purchases by making requested changes and confirming revised order details<br>• Support online shoppers by resolving issues that prevent successful order completion<br>• Troubleshoot basic account access problems, including password reset assistance and similar login concerns<br>• Enter orders directly for customers when self-service options are not successful or practical<br>• Manage a steady volume of inbound service interactions while maintaining professionalism and service quality<br>• Document customer cases and order activity using platforms such as Salesforce and AS400<br>• Participate in onsite training and apply learned processes during hands-on support activities
- 2026-09-11T00:00:00Z