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1 result for Customer Service Manager in Sarasota, FL

Customer Experience Specialist

Bradenton, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Customer Experience Specialist to support day-to-day order and customer account activities in Bradenton, Florida. This Long-term Contract position is ideal for someone who thrives in a busy, team-oriented setting and enjoys helping customers by providing timely, accurate information. In this role, you will partner with cross-functional teams to keep orders moving smoothly, address routine issues, and contribute to a positive overall customer experience. Responsibilities: • Manage customer orders from entry through completion, ensuring records remain accurate and up to date. • Examine incoming order details, identify routine issues, and take corrective action to prevent delays. • Respond to customer inquiries related to product details, pricing, stock levels, production timing, and shipping progress. • Create standard quotations and issue order confirmations to customers in a timely manner. • Handle adjustments to existing orders, including revisions, cancellations, returns, exchanges, and drop shipment requests. • Track open and backordered items, communicate expected shipment timelines, and share updates when delays occur. • Work closely with internal partners across sales, production, logistics, and accounting to align delivery needs and resolve order-related questions. • Provide shipment tracking support and assist with basic invoicing questions from customers. • Maintain organized customer and transaction data while escalating more complex service concerns when necessary.
2026-09-16T00:00:00Z