We are looking for a detail-oriented and organized Receptionist to join our team on a Contract basis in Irvine, California. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth office operations and providing exceptional customer service. This position requires strong communication skills and the ability to handle sensitive information with discretion.<br><br>Responsibilities:<br>• Greet and assist visitors promptly and courteously, ensuring a positive first impression.<br>• Manage incoming calls on a multi-line phone system, transferring calls accurately and efficiently.<br>• Sort and distribute incoming mail and deliveries to the appropriate departments.<br>• Handle confidential documents and sensitive information with discretion and care.<br>• Communicate effectively with managers and clients regarding deadlines or job-related issues.<br>• Support administrative tasks, including organizing files and maintaining office supplies.<br>• Operate switchboard systems and maintain accurate records of calls and messages.<br>• Assist with special projects as assigned, ensuring timely completion and attention to detail.<br>• Ensure the reception area remains clean, organized, and welcoming at all times.
<p>A healthcare services organization in Vista is seeking a compassionate and detail-oriented <strong>Customer Service Representative</strong> to support patients and internal teams. This role is ideal for someone who thrives in a structured environment and enjoys helping others navigate appointments, services, and information with care and professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer high-volume inbound calls and respond to inquiries</li><li>Assist patients with scheduling, general information, and follow-ups</li><li>Accurately enter and update patient information in systems</li><li>Coordinate with internal departments to resolve issues</li><li>Maintain confidentiality and compliance with healthcare regulations</li><li>Provide clear, empathetic communication to patients</li><li>Support front office and administrative teams as needed</li></ul>
<p>Our client, a leading organization in Chula Vista, CA is seeking a dedicated Customer Service Representative to join their team. This is an excellent opportunity for individuals passionate about delivering high-quality service and resolving inquiries in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Field incoming customer inquiries via phone, email, and chat, providing timely and accurate information</li><li>Resolve customer questions, complaints, and issues with professionalism and empathy</li><li>Document all customer interactions and follow-up tasks within the system</li><li>Coordinate with internal teams to ensure a seamless customer experience</li><li>Process orders, returns, and exchanges as needed</li><li>Ensure customer satisfaction while striving to exceed expectations</li></ul><p><br></p>
<p>A well-respected regional law firm specializing in professional malpractice defense (architecture/engineering), premises liability, and slip-and-fall defense for hotels is seeking a talented Defense Litigation Attorney to join its growing team in Irvine Spectrum. This firm is recognized for providing high-quality legal services, strong associate mentorship programs, and an opportunity to work from its state-of-the-art brand-new office.</p><p><br></p><p>About the Firm:</p><p>This <strong>regional law firm</strong> has carved its reputation by defending clients in high-stakes cases involving <strong>architectural and engineering malpractice</strong>, <strong>premises liability claims</strong>, and <strong>slip-and-fall incidents</strong> for prestigious hotel chains. </p><p><br></p><p>Associate Responsibilities:</p><ul><li>Conduct detailed <strong>legal research</strong> and draft comprehensive documents, including <strong>pleadings, motions, and briefs</strong>.</li><li>Review and prepare <strong>contracts</strong> and <strong>agreements</strong> to ensure accuracy and compliance.</li><li>Negotiate settlements with opposing parties to secure <strong>favorable outcomes</strong> for clients.</li><li>Collaborate with other <strong>attorneys</strong> and staff to develop strategies and execute litigation plans.</li><li>Represent clients in <strong>court hearings</strong>, <strong>trials</strong>, and <strong>mediation sessions</strong> as required.</li></ul><p><br></p><p>Perks and Benefits:</p><ul><li>Opportunity to be part of a <strong>collaborative team</strong> with <strong>heavy mentorship/training</strong> provided to help you grow professionally.</li><li>Access to a modern, <strong>brand-new office</strong> workspace in the <strong>prime Irvine Spectrum location.</strong></li><li><strong>Bonus opportunities</strong> available.</li><li>Comprehensive <strong>benefits package</strong>, including medical, dental, vision, and participation in <strong>401(k)</strong> plans.</li></ul><p><br></p><p><strong>TO APPLY, ONLY send resume directly to Vice President of Direct Hire, Samantha Graham at Samantha [dot] Graham [at] RobertHalf [dot] [com]</strong></p>
<p>Our client in the real estate industry is seeking a highly skilled Executive Assistant to provide proactive administrative support to senior leaders. The ideal candidate is resourceful, detail-oriented, and adept at managing confidential information in a fast-paced professional environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex calendars, schedule appointments, and coordinate high-volume meetings for executives.</li><li>Prepare, proof, and edit correspondence, reports, and presentations; handle confidential documentation with discretion.</li><li>Coordinate domestic and international travel arrangements, itineraries, and expense reports.</li><li>Serve as a liaison between executives, internal teams, and external partners, maintaining effective communication channels.</li><li>Assist with event planning, real estate transactions, and special projects as needed.</li><li>Support daily office operations and implement process improvements for increased efficiency.</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Costa Mesa, California. In this Contract to permanent position, you will play a key role in assisting customers with their inquiries, ensuring a seamless experience, and helping them navigate through new processes. This role offers flexibility and the opportunity to work remotely, but candidates local to the area are preferred.<br><br>Responsibilities:<br>• Handle 30-60 inbound customer calls daily, providing prompt and attentive assistance.<br>• Guide customers through navigation challenges on the company's updated website.<br>• Assist users with login credentials and account access issues.<br>• Address inquiries related to system updates and migration processes.<br>• Utilize Office Suite to document and manage customer interactions efficiently.<br>• Collaborate with team members to resolve complex customer issues.<br>• Maintain accurate records of customer communication using a CRM system.<br>• Offer excellent service while managing customer expectations and resolving complaints.<br>• Suggest improvements based on customer feedback to enhance service delivery.
We are looking for a skilled Administrative Assistant to join our team in Newport Beach, California. This contract-to-permanent position offers a dynamic mix of remote work and occasional onsite tasks, including event support. The ideal candidate will bring strong organizational skills, attention to detail, and the ability to manage multiple priorities in a detail-oriented environment.<br><br>Responsibilities:<br>• Provide comprehensive administrative support, including managing calendars, scheduling meetings, and preparing reports or presentations.<br>• Coordinate communication efforts, both internally and with clients, ensuring accuracy and effective communication.<br>• Assist with planning and executing events, including logistics and onsite support.<br>• Maintain organized records and data management systems using digital platforms.<br>• Handle confidential information with a high level of discretion and care.<br>• Support workflow automation initiatives and contribute to improving operational processes.<br>• Collaborate with team members to ensure smooth daily operations and resolve challenges effectively.<br>• Assist during speaking engagements by providing logistical and administrative support.<br>• Utilize Microsoft Office Suite tools proficiently for various administrative tasks.
<p>We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience.</p><p>As a Customer Service Representative on a contract to hire basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction.</p><p>What You’ll Do</p><ul><li>Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships.</li><li>Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership.</li><li>Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service.</li></ul><p>What We’re Looking For</p><ul><li>Sales Savvy: Strong communication and relationship-building skills with a passion for helping people.</li><li>Goal-Oriented: Motivated by targets and thrives in a fast-paced environment.</li><li>Tech-Comfortable: Experience with CRM systems and digital communication tools.</li><li>Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services</li></ul><p>Why Join Us?</p><ul><li>Growth Potential: Contract-to-hire with clear pathways for advancement to loan officer (we will sponsor loan officer certifications).</li><li>Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off!</li><li>Supportive Culture: Work with a team that values integrity, collaboration, and innovation.</li><li>Impactful Work: Help clients achieve one of life’s biggest milestones homeownership.</li><li>Competitive Compensation: Base pay plus performance incentives once hired on.</li></ul><p><br></p>
<p>We are looking for a detail-oriented <strong>Part-Time</strong> Administrative Assistant to join our client Marketing team in San Diego. This role would be with a large wellness resort. This contract position offers an opportunity to support daily office operations and contribute to the efficiency of our administrative processes. The ideal candidate will excel in multitasking, communication, and organization while handling a variety of tasks in a fast-paced environment. The schedule for this role would be <strong>two to three eight-hour days per week</strong>. This has the opportunity to go to full-time work in the coming months! The preferred two-day workdays would be Tuesday and Wednesday, Tuesday and Thursday, or Wednesday and Thursday. The ideal candidate may want a full-time job in the coming months! </p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls and direct them to the appropriate team members or departments.</p><p>• Support the marketing department with gift bags </p><p>• Coordinate and schedule meetings, appointments, and travel arrangements for staff.</p><p>• Assist with planning and organizing office activities and events.</p><p>• Ensure timely and efficient handling of administrative tasks, such as filing and document organization.</p><p>• Collaborate with team members to address operational needs and improve workflows.</p><p>• Monitor office supplies inventory and place orders as needed to ensure smooth operations.</p><p>• Prepare reports, presentations, and correspondence as requested by management.</p><p>• Uphold confidentiality and professionalism when dealing with sensitive information.</p>
<p>A well-established auto body and collision repair shop in Oceanside is seeking a professional and customer-focused <strong>Customer Support Representative</strong> to serve as the primary point of contact for customers and insurance partners throughout the repair process. This role is ideal for someone who enjoys balancing customer communication, administrative accuracy, and collaboration with technicians and estimators. The Customer Support Representative will guide customers from vehicle drop-off through completion, ensuring timely updates, accurate documentation, and a smooth repair experience. This role requires strong communication skills, attention to detail, and comfort working in a fast-paced shop environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Communicate regularly with customers, insurance adjusters, and internal departments to provide repair status updates</li><li>Coordinate with estimators and technicians to relay accurate timelines and scope changes</li><li>Address customer questions or concerns promptly and professionally</li><li>Review repair orders and ensure documentation is complete and accurate</li><li>Assist with estimating updates, deposits, and payment collection</li><li>Maintain detailed customer records, including authorizations, photos, and repair documentation</li><li>Schedule vehicle drop-offs and pickups as needed</li><li>Support front office operations and administrative tasks</li></ul>
<p>Robert Half has is always looking to speak to customer service representatives for ongoing contract positions ! Do you love building solid customer relationships? These positions are typically based in dynamic, rapidly changing call center environments.</p><p><br></p><p>How you will make an impact in this type of position :</p><p><br></p><p>-Receiving and placing telephone calls</p><p>-Provides accurate, friendly customer service in a timely fashion</p><p>-Acts as the main point of contact for customers, handling inquiries, resolving issues, processing orders/returns, and providing product information via phone, email, or chat to ensure satisfaction </p><p>-Checking in with customers to ensure satisfaction with purchases or services</p><p><br></p><p><br></p>
<p>A higher education organization in Encinitas is seeking a proactive <strong>Administrative Assistant</strong> to support academic departments and administrative teams. This role is ideal for someone who enjoys being the organizational backbone of an office, supporting faculty and staff while keeping daily operations running efficiently. You’ll be part of a collaborative campus environment where attention to detail and reliability are highly valued.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to academic and administrative staff</li><li>Coordinate meetings, schedules, and department calendars</li><li>Prepare and format documents, reports, and correspondence</li><li>Maintain organized records, files, and shared resources</li><li>Serve as a point of contact for students, faculty, and visitors</li><li>Assist with department logistics, events, and projects</li><li>Order supplies and support office operations</li><li>Ensure smooth communication across departments</li></ul>
<p>A respected healthcare organization in Vista is seeking a <strong>Bilingual Administrative Assistant (Spanish/English)</strong> to support daily administrative operations while serving as a key point of contact for patients, staff, and external partners. This role is ideal for someone who enjoys helping others, thrives in a structured environment, and takes pride in being highly organized and dependable. You will play an essential role in keeping the office running smoothly while supporting a diverse patient population.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to clinical and non-clinical teams</li><li>Greet patients and visitors in a professional, welcoming manner</li><li>Answer and route phone calls in both English and Spanish</li><li>Schedule appointments and coordinate calendars</li><li>Prepare, organize, and maintain office documents and records</li><li>Assist with patient forms, correspondence, and general inquiries</li><li>Support internal communication between departments</li><li>Maintain office organization, supply levels, and shared workspaces</li></ul>
We are looking for a detail-oriented Administrative Assistant to join our team in Newport Beach, California. This is a long-term contract opportunity offering room for growth and ongoing development. The ideal candidate will have strong organizational skills, a proactive approach to tasks, and the ability to communicate effectively in both English and Spanish.<br><br>Responsibilities:<br>• Manage daily calendars, scheduling appointments and meetings with efficiency.<br>• Handle expense reports, ensuring accuracy and timely submission.<br>• Coordinate travel arrangements, including booking flights, accommodations, and transportation.<br>• Perform general office duties such as filing, scanning, and data entry to maintain organized records.<br>• Answer inbound calls and provide attentive receptionist support.<br>• Assist with administrative tasks to support team operations and goals.<br>• Maintain clear and accurate documentation for office processes and correspondence.<br>• Collaborate with team members to ensure smooth office operations.
<p><strong>Bilingual Spanish Call Center Representative</strong></p><p><strong>Non-Profit Organization | San Diego, CA (Kearny Mesa)</strong></p><p><strong>Ability to work Hybrid after approx. 6 months </strong></p><p><br></p><p>About the Role</p><p>Our team is partnering with a well-established <strong>non-profit organization serving the San Diego community</strong>. This is a <strong>contract-to-hire Call Center role</strong> ideal for candidates who are passionate about helping others and making a meaningful impact.</p><p>This position requires <strong>bilingual fluency in English and Spanish</strong> and the ability to commute <strong>daily to the Kearny Mesa office</strong>. After approx. 6 months and showing you are meeting company expectations this role has the ability to be hybrid. </p><p><br></p><p>Key Responsibilities</p><ul><li>Handle a high volume of inbound and outbound calls from community members</li><li>Provide assistance, information, and resources to individuals and families in need</li><li>Communicate clearly and compassionately in <strong>both English and Spanish</strong></li><li>Accurately document calls and case details in internal systems</li><li>Follow established call center procedures and compliance guidelines</li><li>Work collaboratively with internal teams to ensure community needs are met</li></ul><p><br></p>
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Service Representative to join our team in San Diego, California. In this Contract to permanent position, you will be at the forefront of delivering exceptional service to individuals seeking support, referrals, and information. This role provides an opportunity to make a meaningful impact in the non-profit industry while working in a mission-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance.</p><p>• Document interactions and updates promptly in web-based systems to maintain accurate records.</p><p>• Stay informed about available community services and resources to offer appropriate referrals.</p><p>• Collaborate with internal teams to ensure the needs of clients are addressed effectively.</p><p>• Deliver outstanding customer service by handling communications with professionalism and empathy.</p><p>• Utilize CRM platforms and other computer systems to manage customer interactions efficiently.</p><p>• Assist clients with benefit and billing-related questions, ensuring clarity and resolution.</p><p>• Support the organization’s outreach efforts by providing thorough and timely responses.</p><p>• Adhere to established protocols and procedures to uphold service quality standards.</p><p>• Participate in training sessions to enhance skills and knowledge relevant to the role.</p>
<p>A reputable professional services organization in Encinitas is seeking a highly organized and proactive <strong>Administrative Assistant</strong> to provide comprehensive support to leadership and internal teams. This role is ideal for someone who enjoys being the operational backbone of an office and excels at juggling priorities while maintaining a polished and professional presence.</p><p><br></p><p><strong>Role Overview</strong></p><p>The Administrative Assistant will manage daily administrative functions, support executives and departments, and ensure smooth office operations. This position requires strong organizational skills, discretion, and the ability to anticipate needs in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to executives and department leaders</li><li>Manage calendars, schedule meetings, and coordinate logistics</li><li>Prepare correspondence, reports, and presentations</li><li>Maintain organized filing systems and office documentation</li><li>Serve as a point of contact for internal and external stakeholders</li><li>Assist with onboarding, office coordination, and vendor management</li><li>Order office supplies and manage inventory</li><li>Support special projects and cross-department initiatives</li><li>Handle confidential information with professionalism and discretion</li></ul><p><br></p>
<p>Are you passionate about delivering exceptional service and building lasting relationships with clients? Our company is seeking a dedicated Customer Service Representative to join our team. In this role, you’ll be the primary point of contact for client inquiries, ensuring a positive experience with every interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve customer issues efficiently while maintaining high satisfaction.</li><li>Maintain accurate records of customer interactions and update account information as needed.</li><li>Collaborate with team members to identify solutions and escalate complex issues when necessary.</li><li>Proactively offer information about products and services to address client needs.</li></ul><p><br></p>
<p>We are offering a contract opportunity for an Escrow Administrative Assistant based in San Diego, California. This role involves serving as the conduit between Sales and Escrow, preparing final terms and related documents, ensuring adherence to corporate policies and procedures, and facilitating the prompt closure of escrows. The Escrow Administrative Assistant will be expected to conduct extensive computer work, frequent email, and telephone communication.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure the accurate and comprehensive review of closing files using community checklists.</p><p>• Input and manage escrow data in the company's accounting system.</p><p>• Handle contract cancelations and process them accordingly.</p><p>• Scrutinize and clear any changes in terms and conditions before closure.</p><p>• Prepare builder documents for government loans and maintain their accuracy.</p><p>• Aid in division communications with lenders or title companies.</p><p>• Contribute to the preparation and maintenance of the escrow tracker.</p><p>• Organize and file all paperwork promptly to ensure ease of accessibility to other associates.</p><p>• Resolve all escrow tracking and closing issues between all parties.</p><p>• Attend Escrow Closing meetings with Sales associates, Controller, and various office and field managers.</p><p>• Collaborate effectively with all associates in the escrow department.</p>
<p>Bilingual Call Center Representative (Spanish/English) – Contract-to-Hire</p><p><strong>Location:</strong> San Diego, CA (Fully In-Office to Start)</p><p><strong>About the Organization</strong></p><p> We are proud to partner with a <strong>wonderful organization in San Diego</strong> that is deeply committed to serving its community and making a positive impact in the lives of others. This organization values compassion, inclusion, and exceptional customer care, and is seeking team members who share those same values.</p><p><strong>About the Role</strong></p><p> The Bilingual Call Center Representative will support a high-volume inbound call center, assisting both English- and Spanish-speaking customers. This is a <strong>contract-to-hire opportunity</strong> ideal for individuals who are passionate about customer service, want to make a difference, and are looking to grow into a long-term role.</p><p>You will serve as a trusted point of contact, providing clear information, guidance, and support while ensuring every caller feels heard and valued.</p><p><strong>Work Schedule & Location</strong></p><ul><li>Fully <strong>in-office for the first 6 months</strong></li><li>Opportunity to transition to a <strong>hybrid schedule</strong> after the contracted period based on performance and business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound calls in both <strong>English and Spanish</strong></li><li>Provide accurate, empathetic, and professional customer support</li><li>Assist callers with questions, concerns, and service-related needs</li><li>Clearly document all customer interactions in internal systems</li><li>Follow call center policies, procedures, and quality standards</li><li>Escalate complex issues as needed while maintaining a positive experience</li><li>Collaborate with team members in a fast-paced, mission-driven environment</li></ul><p><br></p>
<p>We are looking for a dedicated Administrative Assistant to join a boutique interior design firm based in Aliso Viejo, California. This Contract to permanent position offers a unique opportunity to contribute to the operational efficiency of creative design projects while supporting key administrative and financial processes. The ideal candidate will excel in organization, communication, and multitasking, ensuring smooth project and office workflows.</p><p><br></p><p>Responsibilities:</p><p>• Communicate professionally with clients, vendors, and contractors to confirm orders, delivery schedules, and payment arrangements.</p><p>• Assist in the creation of proposals, formatting documents, and preparing presentation materials for design projects.</p><p>• Coordinate schedules for meetings, site visits, and client calls to ensure seamless project management.</p><p>• Provide administrative support to the design team, organizing files, correspondence, and documentation for easy access.</p><p>• Work closely with accounting and design teams to resolve billing discrepancies and keep records up to date.</p>
We are looking for an organized and detail-oriented Administrative Assistant to join our team on a contract basis in Costa Mesa, California. This role requires a proactive individual who can efficiently manage administrative tasks while supporting the daily operations of our office. The position offers an excellent opportunity to contribute to various projects and ensure seamless office functionality.<br><br>Responsibilities:<br>• Manage the scanning and copying of documents as required, ensuring all files are accurately processed and stored.<br>• Handle incoming and outgoing mail, including sorting, delivery, and certified mail logs.<br>• Organize and distribute office materials to appropriate recipients.<br>• Upload and maintain documents within systems such as DocuWare and PE.<br>• Assist with setting up and clearing food arrangements for meetings and events.<br>• Support general office projects and administrative tasks as needed.<br>• Maintain schedules and appointments using calendar management tools.<br>• Ensure the smooth operation of office supplies and equipment.
<p>We are looking for a highly experienced Senior Administrative Assistant to join our team in San Diego, California. This is a Contract to permanent position offering the opportunity to work in a dynamic environment within the <strong>Senior Living healthcare industry</strong>. The ideal candidate will bring exceptional organizational skills, professionalism, and the ability to manage multiple tasks with precision and confidentiality.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage calendars and schedules for executives, ensuring appointments and meetings are efficiently coordinated.</p><p>• Assist various departments with administrative tasks, including construction logs, chargebacks, and vendor receipt reconciliation.</p><p>• Handle purchase orders and obtain necessary approvals, contributing to light accounting processes.</p><p>• Maintain inventory and oversee supply ordering for the corporate office, including kitchen stocking.</p><p>• Coordinate domestic travel arrangements for executive directors and assist with planning tele-events and quarterly or biannual events.</p><p>• Support special events by managing reservations and preparing invoices for interior designers.</p><p>• Provide executive assistance to the leadership team, ensuring smooth operations and adherence to company regulations.</p><p>• Represent the corporate office with professionalism, interacting effectively with diverse personalities.</p><p>• Work independently to manage multiple ongoing projects while maintaining confidentiality.</p><p>• Facilitate conference calls and meetings, ensuring effective communication and preparation.</p>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in supporting customers, ensuring their inquiries are handled efficiently and with attention to detail. This is a long-term contract position with a hybrid schedule, requiring four days onsite and one day remote each week.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, providing accurate and timely information.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues.<br>• Process orders and manage data entry tasks with precision.<br>• Maintain a strong knowledge of products to assist customers effectively.<br>• Deliver exceptional customer service while adhering to business standards.<br>• Collaborate with team members to ensure seamless customer support.<br>• Work in a fast-paced environment while prioritizing multiple tasks.<br>• Communicate effectively in both English and Spanish.<br>• Adapt to evolving processes and systems to improve service delivery.<br>• Uphold business casual dress code while maintaining a detail-oriented approach.
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering the opportunity to make a meaningful impact while advancing your career.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming inquiries from clients and provide accurate information, referrals, or assistance tailored to their needs.</p><p>• Document all client interactions promptly and accurately in web-based systems.</p><p>• Stay informed about available services, resources, and organizational updates to provide reliable support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.</p><p>• Maintain an attentive and empathetic tone in all communications to uphold high standards of customer service.</p><p>• Utilize CRM tools and other software platforms effectively to manage client data and interactions.</p><p>• Assist clients with billing inquiries, benefit functions, and other service-related matters.</p><p>• Leverage expertise in software such as Epic, Avaya CMS, and ADP Financial Services to enhance operational efficiency.</p><p>• Support clients across multiple communication channels, including inbound calls and online chat platforms.</p><p>• Contribute to team goals and participate in continuous improvement initiatives to optimize the customer experience.</p>
