Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> bull High school diploma or equivalent. <br> bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> bull Skilled in the use of mail phone email digital reprographics and mail equipment. <br> bull Familiar with general back office procedures to meet and maintain client satisfaction. <br> bull Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> bull Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> bull Attention to detail with good organizational skills. <br> bull Must be able to meet deadlines and complete all projects in a timely manner. <br> bull Ability to handle sensitive and/or confidential documents and information. <br> bull Able to make independent decisions that conform to business needs and policy. <br> bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> bull Must work well in a team environment. <br> bull Must be able to interact effectively with multi-functional and diverse backgrounds. <br> bull Ability to work in a fast-paced environment. <br> bull Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> bull Number and titles of direct reports if any: n/a <br> bull Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> bull Internal: This position works closely with the Office Services team <br> bull External: Clients <br> <br> Job duties <br> * denotes an essential function <br> bull *Utilize appropriate logs for all office services work. <br> bull *Ensure that job tickets are properly filled out before beginning work. <br> bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> bull *Follow procedures to run jobs in proper order. <br> bull *Communicate with supervisor or client on job or deadline issues. <br> bull *Meet contracted deadlines for accepting completing and delivering all work. <br> bull *Troubleshoot basic equipment problems. <br> bull Be able to lift up to 50 lbs. on a regular basis. <br> bull Prioritize workflow. <br> bull Performs Quality Assurance on own and work of others. <br> bull Load machines with various paper toner supplies. <br> bull Answer telephone emails and place service calls when needed. <br> bull Interact with clients in person over the phone or electronically. <br> bull Adhere to Williams Lea policies in addition to client site policies. <br> bull Use equipment and supplies in a cost-efficient manner. <br> <br> Working condit...
<p><strong>About the Role:</strong></p><p> We are seeking a professional and detail-oriented <strong>Financial Customer Service Representative</strong> to support a growing financial services team in Del Mar. In this role, you will assist clients with questions related to insurance, financial products, account support, and general service inquiries. This is an excellent opportunity for someone with strong operational and customer support experience who wants to grow within a stable, client-focused organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer inbound client calls and provide accurate information regarding insurance policies, financial products, and general account needs.</li><li>Assist clients with policy updates, documentation requests, account changes, and service questions.</li><li>Navigate and update <strong>Salesforce</strong> and other internal systems to document interactions and maintain accurate records.</li><li>Provide a high level of professionalism, clarity, and support during every client interaction.</li><li>Collaborate with internal teams to resolve client concerns efficiently.</li><li>Follow compliance and confidentiality guidelines related to financial and insurance services.</li><li><br></li></ul><p><br></p>
<p>Our client in San Diego is looking for a detail-oriented and personable Customer Service Representative to join their team. The ideal candidate excels in fast-paced environments, communicates effectively, and is committed to delivering excellent service to clients and customers.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, and in-person</li><li>Resolve issues promptly and professionally to ensure customer satisfaction</li><li>Accurately document interactions and update client records</li><li>Provide product, service, or account information as needed</li><li>Collaborate with team members to address challenging inquiries and requests</li><li>Assist with order processing, returns, and general administrative support</li><li>Support special projects and participate in training sessions as needed</li></ul><p><br></p>
<p>A well-respected regional law firm specializing in professional malpractice defense (architecture/engineering), premises liability, and slip-and-fall defense for hotels is seeking a talented Defense Litigation Attorney to join its growing team in Irvine Spectrum. This firm is recognized for providing high-quality legal services, strong associate mentorship programs, and an opportunity to work from its state-of-the-art brand-new office.</p><p><br></p><p>About the Firm:</p><p>This <strong>regional law firm</strong> has carved its reputation by defending clients in high-stakes cases involving <strong>architectural and engineering malpractice</strong>, <strong>premises liability claims</strong>, and <strong>slip-and-fall incidents</strong> for prestigious hotel chains. </p><p><br></p><p>Associate Responsibilities:</p><ul><li>Conduct detailed <strong>legal research</strong> and draft comprehensive documents, including <strong>pleadings, motions, and briefs</strong>.</li><li>Review and prepare <strong>contracts</strong> and <strong>agreements</strong> to ensure accuracy and compliance.</li><li>Negotiate settlements with opposing parties to secure <strong>favorable outcomes</strong> for clients.</li><li>Collaborate with other <strong>attorneys</strong> and staff to develop strategies and execute litigation plans.</li><li>Represent clients in <strong>court hearings</strong>, <strong>trials</strong>, and <strong>mediation sessions</strong> as required.</li></ul><p><br></p><p>Perks and Benefits:</p><ul><li>Opportunity to be part of a <strong>collaborative team</strong> with <strong>heavy mentorship/training</strong> provided to help you grow professionally.</li><li>Access to a modern, <strong>brand-new office</strong> workspace in the <strong>prime Irvine Spectrum location.</strong></li><li><strong>Bonus opportunities</strong> available.</li><li>Comprehensive <strong>benefits package</strong>, including medical, dental, vision, and participation in <strong>401(k)</strong> plans.</li></ul><p><br></p><p><strong>TO APPLY, ONLY send resume directly to Vice President of Direct Hire, Samantha Graham at Samantha [dot] Graham [at] RobertHalf [dot] [com]</strong></p>
<p><strong>Bilingual Spanish Customer Service Representative – Nonprofit (Homelessness & Community Assistance)</strong></p><p> <strong>Location:</strong> Onsite (Hybrid eligible after ~6 months)</p><p> <strong>Type:</strong> Contract-to-Hire</p><p> <strong>Start Date:</strong> Early January</p><p> <strong>Schedule:</strong> Full-time, Standard Business Hours (Shifts between 8AM–6PM)</p><p><strong>About the Opportunity:</strong></p><p> We are seeking compassionate, mission-driven <strong>Bilingual Spanish Customer Service Representatives</strong> to join a nonprofit dedicated to supporting individuals facing homelessness, food insecurity, and housing challenges. This role is ideal for someone who is passionate about serving the community and wants to build a long-term career in social services.</p><p>You’ll be the first point of contact for clients seeking help, providing information, support, and referrals to essential programs. The role begins fully onsite, with potential hybrid flexibility after approximately six months based on performance and reliability.</p><p><strong>What You’ll Do:</strong></p><ul><li>Answer inbound calls from community members seeking assistance with homelessness services, food programs, housing resources, and other essential needs.</li><li>Communicate with clients in <strong>both English and Spanish</strong>, offering patient, compassionate support.</li><li>Gather information, assess needs, and provide accurate details about available programs and next steps.</li><li>Document all interactions using the organization’s CRM system.</li><li>Learn program guidelines, processes, and community resources quickly.</li><li>Maintain confidentiality and follow all nonprofit and social services compliance standards.</li><li>Collaborate with team members and program staff to ensure callers receive timely and appropriate</li></ul><p><br></p>
We are looking for an Administrative/Executive Assistant to join our team on a contract basis in Irvine, California. In this role, you will provide essential administrative support, ensuring smooth office operations by managing tasks such as document preparation, record maintenance, and correspondence. This position requires strong organizational skills, effective communication, and the ability to handle sensitive information with discretion.<br><br>Responsibilities:<br>• Manage office supplies, maintain record-keeping systems, and handle basic bookkeeping tasks.<br>• Create and format invoices, reports, memos, letters, and financial statements.<br>• Organize and retrieve corporate records, documents, and reports as needed.<br>• Draft and respond to routine correspondence in a timely and thorough manner.<br>• Conduct research to support office functions and provide accurate information as requested.<br>• Coordinate communication within the office, ensuring timely distribution of faxes and other materials.<br>• Perform photocopying, scanning, and other clerical duties to support daily operations.<br>• Collaborate with team members to ensure efficient workflow and prioritize tasks effectively.
We are looking for a proactive and organized Administrative Assistant to join our team in Irvine, California. This is a Contract-to-permanent position, offering an excellent opportunity to join a growing office environment. The ideal candidate will support daily operations, manage office tasks, and assist with event coordination and vendor relations.<br><br>Responsibilities:<br>• Manage office operations, including ordering supplies and maintaining an organized workspace.<br>• Provide administrative support to other team members, including HR and other departments as needed.<br>• Coordinate vendor relationships to ensure smooth office operations and timely deliveries.<br>• Assist in planning and executing office events and meetings.<br>• Support the team with tasks related to an office relocation, ensuring a seamless transition.<br>• Handle facilities-related tasks, such as addressing maintenance requests and liaising with the facilities manager.<br>• Answer and direct inbound calls professionally and efficiently.<br>• Perform data entry and maintain accurate records to support administrative processes.<br>• Uphold a business-casual office environment and contribute to a positive workplace culture.
We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this role, you will be responsible for delivering outstanding customer service, handling financial transactions, and assisting clients with their banking needs. This is a long-term contract position, offering an opportunity to make a meaningful impact within the banking industry.<br><br>Responsibilities:<br>• Process a range of financial transactions, such as deposits, withdrawals, loan payments, and transfers, while ensuring accuracy and adherence to banking policies.<br>• Provide prompt and attentive assistance to customers with inquiries regarding their accounts and available banking services.<br>• Actively promote and recommend banking products and services tailored to meet the needs of customers.<br>• Manage and reconcile a cash drawer, complying with established security and audit procedures.<br>• Educate customers on various banking options, including digital services and alternative channels.<br>• Address and resolve customer concerns effectively, ensuring a positive banking experience.<br>• Collaborate with team members to maintain smooth branch operations during busy periods.<br>• Uphold high standards of confidentiality and security in all customer interactions.<br>• Contribute to the achievement of branch goals by delivering exceptional service and support.
<p><strong><em>Financial Services Company Seeks Senior Attorney Focused on Broker-Dealer Compliance & FINRA Arbitrations</em></strong></p><p><br></p><p><strong>About Firm & Position:</strong></p><p> A well-established financial services organization is seeking a <strong>Associate General Counsel – Broker-Dealer Regulatory Compliance</strong> to join its growing corporate legal department. This position will report directly to executive leadership and play a pivotal role advising key business units on a wide range of broker-dealer and investment advisory compliance issues. The firm has a reputation for internal promotion, work-life balance, and a collaborative, business-minded legal team.</p><p><br></p><p><strong><u>100% remote in US</u></strong>: This is a true <strong>lifestyle attorney</strong> role—100% remote, capped at 40 hours per week, with sophisticated legal work in a supportive, non-law firm culture.</p><p><br></p><p><strong>Counsel Responsibilities:</strong></p><ul><li>Serve as day-to-day legal advisor to the broker-dealer and investment advisory platforms, focusing on regulatory compliance and risk mitigation.</li><li>Respond to and manage FINRA arbitrations and regulatory inquiries, including overseeing document production and drafting responses in coordination with internal stakeholders.</li><li>Provide legal analysis and develop policies in response to regulatory developments.</li><li>Manage and mentor a team of attorneys focused on regulatory oversight and governance.</li><li>Interface regularly with Compliance and Risk departments to ensure enterprise-wide adherence to securities regulations.</li></ul><p><br></p><p><strong>TO APPLY, ONLY send resume directly to Vice President of Direct Hire, Samantha Graham at Samantha [dot] Graham [at] RobertHalf [dot] [com]</strong></p>
<p>The Executive Assistant is responsible for providing high-level administrative support to senior executives within the financial services industry, managing communications, coordinating meetings and travel arrangements, and ensuring smooth day-to-day operations. Candidates should demonstrate strong organizational skills, attention to detail, and a high degree of professionalism, along with prior experience supporting 1-2 C-Suite executives at once.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex calendars, schedule meetings, and coordinate travel arrangements.</li><li>Prepare reports, presentations, and confidential correspondence.</li><li>Liaise with clients, partners, and cross-functional teams.</li><li>Support the execution of process improvements across the executive office.</li><li>Assist with event planning, board meetings, and investor communications.</li><li>Contribute to workflow automation and digital process efficiencies.</li><li>Anticipate executive needs and proactively resolve administrative challenges.</li></ul><p><br></p>
<p>Contribute to groundbreaking work in the biotech sector as a Part-Time Administrative Assistant. Support our team with essential office tasks while gaining experience in an innovative environment focused on research and development. This role will start off at 12-hours per week and will be an ongoing contract opportunity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to project managers, scientists, and the biotech team.</li><li>Assist with scheduling meetings, managing calendars, and coordinating travel arrangements.</li><li>Prepare and organize documents, reports, and presentations related to biotech projects.</li><li>Handle correspondence, maintain records, and support data entry tasks.</li><li>Assist with inventory tracking and ordering laboratory or office supplies as needed.</li><li>Uphold confidentiality and compliance with company policies.</li></ul><p><br></p>
<p>A high-end hospitality and services company in Oceanside is hiring a <strong>Customer Service Representative</strong> to provide elevated service to clients, manage appointment scheduling, and support front-end operations. This position requires a polished, service-focused communicator who enjoys working with people and creating memorable guest experiences.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet clients, answer incoming calls, and manage high-volume scheduling</li><li>Handle billing questions, membership inquiries, and service upgrades</li><li>Provide knowledgeable recommendations based on client needs</li><li>Maintain accurate records of appointments, client profiles, and visit history</li><li>Resolve concerns quickly with tact, professionalism, and a hospitality-first mindset</li><li>Assist with front office presentation, light administrative duties, and coordination with management</li></ul>
<p><strong>About the Role</strong></p><p>We’re seeking a <strong>Junior Associate or Post-Bar Law Clerk</strong> who is eager to build a strong foundation in litigation and trial work. You’ll be mentored by senior attorneys, gain exposure to all phases of civil litigation, and develop the skills necessary to become a confident and effective advocate.</p><p><br></p><p><strong>About the Firm</strong></p><p>Join a highly respected trial firm known for its results, reputation, and commitment to excellence in advocacy. Our team handles complex civil litigation matters with a focus on strategic case management, client service, and trial preparation. This is an opportunity to work directly with the Managing Partner and gain hands-on mentorship from a seasoned litigator recognized for their courtroom expertise.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Draft pleadings, discovery, and motions under direct attorney supervision</li><li>Conduct legal research and prepare memoranda and case summaries</li><li>Assist in trial preparation, including exhibit organization and witness coordination</li><li>Observe and participate in depositions, hearings, and mediations</li><li>Collaborate closely with the Managing Partner on active case strategy</li></ul><p><strong>Why Join Us</strong></p><ul><li>Direct mentorship from the Managing Partner and senior trial attorneys</li><li>Exposure to high-impact cases and meaningful client interactions</li><li>Opportunity to gain trial experience and WIN!</li><li>Competitive compensation and benefits</li></ul>
<p>A long-established agricultural supply company in Fallbrook is seeking a <strong>Front Office Coordinator</strong> to support daily operations for their busy front office. This company works with growers, distributors, and agricultural specialists throughout North County, making this role essential for maintaining smooth communication and excellent customer service.</p><p><br></p><p><strong>About the Role:</strong></p><p> The Front Office Coordinator will serve as the “control center” of the office—managing incoming communication, supporting sales teams, helping customers at the front counter, and ensuring that the office is organized, efficient, and welcoming. This role is perfect for someone who enjoys multitasking, staying organized, and working in a supportive, community-oriented environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet customers, vendors, and delivery personnel and direct them to the appropriate departments</li><li>Manage incoming phone calls and emails; respond to inquiries regarding orders, inventory, and general questions</li><li>Assist with order entry, invoicing, and updating customer accounts</li><li>Maintain office supplies, filing systems, and general office organization</li><li>Coordinate communication between warehouse, sales, and administration</li><li>Support management with data entry, weekly office reports, scheduling, and customer follow-ups</li><li>Ensure professional communication and a positive customer experience at all times</li></ul>
<p>Our client, a leader in the property management sector, is seeking a detail-oriented Administrative Assistant to support property operations and office functions. This opportunity is ideal for professionals who excel in organizational and communication skills and are eager to contribute to a fast-paced team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide comprehensive administrative support including scheduling, meeting coordination, and document management.</li><li>Serve as the point of contact for tenants, vendors, and staff, ensuring prompt and professional communication.</li><li>Assist with lease administration, maintenance requests, invoice processing, and record-keeping.</li><li>Maintain accurate files and handle confidential information with discretion.</li><li>Support special projects and assist management as needed.</li></ul><p><br></p>
<p>Our client in San Diego, CA is seeking a detail-oriented Administrative Assistant to support business operations and enhance productivity within a fast-paced office environment. This role is a great opportunity for individuals with strong organizational skills and a customer service mindset.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage scheduling, calendar coordination, and meeting logistics</li><li>Prepare and edit documents, reports, and presentations</li><li>Respond to phone and email inquiries with professionalism</li><li>Maintain filing systems and manage office supplies</li><li>Support team members and leadership with projects and daily tasks</li><li>Accurately enter data and uphold confidentiality standards</li><li>Perform general office duties to ensure smooth workflow</li></ul><p><br></p>
<p>Our client, a respected nonprofit organization, is seeking a personable and efficient Front Desk Coordinator to serve as the first point of contact for visitors, donors, and staff. This position is ideal for individuals who thrive in a mission-driven environment and are committed to providing outstanding customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and answer incoming calls in a friendly, professional manner.</li><li>Direct guests to appropriate staff and departments, and respond to general inquiries about the organization.</li><li>Manage calendars, schedule appointments, and support meeting logistics.</li><li>Maintain a tidy and welcoming front desk area; oversee visitor logs and security protocols.</li><li>Assist with mail distribution, office supply orders, and general administrative support.</li><li>Help coordinate special events and projects as assigned by management.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We’re seeking compassionate, bilingual (English/Spanish) Call Center Representatives who are passionate about helping others and want to build a career in social services. In this role, you will be the first point of contact for individuals in need of resources, support, and guidance. You’ll provide high-quality customer service while helping connect community members to essential programs.</p><p><br></p><p>This role is a contract to hire position after approximately 6 months and can be hybrid after going permanent! </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer a high volume of incoming calls with professionalism, empathy, and patience.</li><li>Provide accurate information about programs, services, and resources.</li><li>Navigate and update two CRM systems to document cases and track interactions.</li><li>Assist callers in both English and Spanish.</li><li>Follow call scripts, guidelines, and compliance procedures.</li><li>Collaborate with internal teams to ensure callers receive proper support.</li></ul><p><br></p><p><br></p>
<p>A prestigious private estate and property management group in Rancho Santa Fe is seeking an elegant, polished, and highly discreet <strong>Front Office Coordinator</strong> to serve as the first point of contact for residents, vendors, and guests. This role requires impeccable professionalism, attention to detail, and the ability to handle sensitive information with complete confidentiality.</p><p><br></p><p><strong>About the Role:</strong></p><p> This is no ordinary front desk job — the position supports high-profile residents, coordinates with household staff, manages property calendars, and ensures smooth operation of a luxury estate office. The ideal candidate is poised, service-oriented, proactive, and comfortable interacting with VIP clientele.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Welcome guests, vendors, and contractors; ensure proper sign-in and security protocols</li><li>Answer and route calls, schedule appointments, and maintain estate calendars</li><li>Coordinate service providers (landscaping, maintenance, housekeeping, contractors)</li><li>Assist with administrative tasks including document preparation, expense tracking, and filing</li><li>Support property managers with project updates, invoices, and communication summaries</li><li>Maintain a polished, organized office environment and oversee front desk operations</li><li>Handle confidential information with discretion and professionalism</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. As part of this long-term contract position, you will play a vital role in ensuring seamless scheduling and communication for participants, families, and associates. This role requires strong organizational skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements.<br>• Collaborate with participants, families, and clinical teams to develop and optimize schedules.<br>• Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes.<br>• Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary.<br>• Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed.<br>• Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans.<br>• Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff.<br>• Attend staff meetings, training sessions, and other organizational events to support team development.<br>• Provide cross-training to new scheduling coordinators to enhance team capabilities.
<p>We are seeking a highly organized and adaptable Office Assistant to support daily administrative operations. This is an excellent opportunity to gain experience in a fast-paced office setting and provide immediate value during peak workload periods or special projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general clerical duties including filing, scanning, data entry, and managing correspondence.</li><li>Assist with scheduling appointments, meetings, and maintaining office calendars.</li><li>Support document preparation, copying, and distribution tasks as needed.</li><li>Answer phone calls, greet visitors, and direct inquiries to the appropriate staff.</li><li>Maintain organized records and assist with special projects as assigned.</li><li>Ensure office supplies are stocked and request replenishments when necessary.</li></ul><p><br></p>
<p>We are looking for an experienced Administrative Assistant to join our team in Costa Mesa, California. This is a contract to permanent position offering an excellent opportunity to work closely with a property manager and contribute to the daily operations within a property management environment. The ideal candidate will bring strong organizational skills and a proactive approach to administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support to the property manager, ensuring smooth day-to-day operations.</p><p>• Handle incoming calls and direct them appropriately, maintaining clear and attentive communication with clients and vendors.</p><p>• Perform data entry tasks with accuracy, updating records and maintaining organized documentation.</p><p>• Schedule and coordinate appointments for the property manager and other team members.</p><p>• Assist in vendor management by coordinating services and following up on requests.</p><p>• Process payments and maintain accurate financial records.</p><p>• Maintain a welcoming and well-organized front office environment, including receptionist duties.</p><p>• Collaborate with the property manager to address tenant inquiries and support property management activities.</p><p>• Ensure compliance with company policies and procedures in all administrative tasks.</p><p>• Assist with additional office duties as needed to support team objectives.</p>
<p>Our client in the property management sector is seeking a proactive Customer Service Representative to deliver excellent support to tenants, owners, and vendors. This position is ideal for professionals who thrive in a fast-paced environment and are committed to providing outstanding service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inquiries from tenants, property owners, and vendors via phone, email, and in person.</li><li>Resolve service requests and escalate issues appropriately to property managers.</li><li>Maintain accurate records of interactions and ensure client information is up to date.</li><li>Assist with lease questions, rent payment concerns, maintenance follow-ups, and general property-related issues.</li><li>Collaborate with team members to provide consistent, high-quality customer service.</li></ul><p><br></p>
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a<strong> Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul><p><br></p>
<p>Our client in the property management sector is seeking a bilingual Spanish/English Customer Service Representative to deliver exceptional support to tenants, property owners, and vendors. This role is ideal for professionals who excel in communication, problem-solving, and thrive in a fast-paced, customer-focused environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inquiries from tenants, owners, and vendors in both Spanish and English via phone, email, and in person.</li><li>Resolve service requests and escalate issues to property managers as needed.</li><li>Maintain accurate and up-to-date records of client interactions.</li><li>Address lease, rent, and maintenance concerns promptly and professionally.</li><li>Collaborate closely with team members to ensure excellent service delivery.</li></ul><p><br></p>
