We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.<br><br>Responsibilities:<br>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.<br>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.<br>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.<br>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.<br>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.<br>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.<br>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.<br>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.<br>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.<br>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.
We are looking for a Data Engineer to help strengthen enterprise data capabilities and expand access to reliable information across the organization. This position focuses on building scalable data solutions that support analytics, reporting, and informed decision-making. Based in San Diego, California, the role works closely with both technical and business stakeholders to deliver dependable, high-quality data assets.<br><br>Responsibilities:<br>• Build and maintain robust data pipelines that move and transform information from diverse platforms into usable analytical datasets.<br>• Develop and support end-to-end integration workflows across multiple systems to ensure consistent and timely data delivery.<br>• Design data models and reporting structures that improve usability, performance, and accessibility for downstream analytics needs.<br>• Track data quality and platform performance, investigating issues and resolving reliability concerns before they affect business operations.<br>• Collaborate with cross-functional partners to translate reporting and analytics needs into scalable technical solutions.<br>• Maintain clear documentation and contribute to governance practices that promote accuracy, consistency, and operational discipline.<br>• Assist with validation, release activities, and continuous enhancements to improve the overall effectiveness of the data platform.<br>• Contribute to cloud-based data engineering efforts using tools such as Azure Data Factory, Azure Data Lake, Microsoft Fabric, Spark, Kafka, and Hadoop where appropriate.