<p><strong>Robert Half</strong> is actively partnering with a nationally based client to identify a highly skilled<strong> IT Support Specialist (contract-to-hire) </strong>to provide advanced technical support across a multi-site operation<strong>. </strong>Please note, this position is<strong> onsite 5 days per week in Austin, Texas </strong>and may require travel to regional locations<strong>. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and prioritize technical support requests related to hardware, software, and network issues</li><li>Troubleshoot and resolve complex technical problems; escalate when necessary</li><li>Configure and maintain workstations, printers, and enterprise applications</li><li>Support network connectivity and assist with configuration tests</li><li>Utilize remote tools to diagnose and resolve issues for users across multiple locations</li><li>Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues</li><li>Lead IT onboarding and offboarding processes, including account provisioning and equipment management</li><li>Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing</li><li>Create and maintain technical documentation and user guides</li><li>Conduct training sessions to support technology adoption and best practices</li><li>Research and recommend tools and systems to meet operational needs</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Systems Engineer (contract).</strong> In this role, you'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. <strong>This role is a hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>SaaS Administration:</strong> Manage and support Google Workspace, Zoom, Slack, and other essential SaaS platforms, including user provisioning and access controls.</li><li><strong>Onsite IT Support:</strong> Deliver hands-on technical assistance for hardware, software, and connectivity issues with professionalism and empathy.</li><li><strong>Executive Support:</strong> Provide high-touch support to executives, ensuring seamless operation of devices, meetings, travel tech, and daily systems.</li><li><strong>Device Management:</strong> Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through Jamf or similar MDM tools.</li><li><strong>AV & Zoom Room Maintenance:</strong> Support and maintain audiovisual systems and Zoom Rooms for hybrid meetings, company events, and executive communications.</li><li><strong>Employee Lifecycle Support:</strong> Handle onboarding and offboarding tasks, including equipment provisioning, account setup, and orientation.</li><li><strong>Help Desk Operations:</strong> Triage and resolve IT tickets via help desk platforms, Slack, Zoom, and email—focusing on clarity, speed, and accountability.</li><li><strong>Process Improvement:</strong> Collaborate with IT and Security teams to automate workflows, improve processes, and maintain internal documentation.</li><li><strong>Compliance & Security:</strong> Ensure all support activities align with HIPAA, SOC 2, HITRUST, and internal security standards.</li></ul>
We are looking for a skilled Network Administrator to join our team in San Antonio, Texas. In this role, you will be responsible for maintaining the integrity and functionality of enterprise network environments while ensuring their performance meets organizational needs. If you have a passion for implementing effective network solutions and resolving complex issues, we want to hear from you.<br><br>Responsibilities:<br>• Provide Tier 2 support to address and resolve network-related issues in a timely manner.<br>• Maintain and enhance the security and reliability of network systems to ensure consistent information availability.<br>• Implement comprehensive network solutions tailored to meet specific business requirements.<br>• Integrate and manage complex network designs as part of organizational initiatives.<br>• Monitor network performance and proactively identify areas for improvement.<br>• Configure and manage Cisco routers, firewalls, and other essential network devices.<br>• Collaborate with cross-functional teams to support and optimize wireless and LAN environments.<br>• Utilize load balancing technologies to optimize network traffic and performance.<br>• Stay updated on emerging technologies and recommend improvements to existing network systems.<br>• Document network configurations and procedures to ensure clear communication and compliance.
We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage complex IT systems while driving innovation and ensuring the highest standards of security and reliability. The ideal candidate will possess both strategic vision and hands-on expertise, enabling them to align technology initiatives with business objectives and oversee daily operations effectively.<br><br>Responsibilities:<br>• Provide strategic leadership for the firm’s IT systems, ensuring alignment with business goals and operational efficiency.<br>• Oversee the design, implementation, and optimization of Microsoft Office 365 across departments.<br>• Manage and maintain Cisco Meraki infrastructure, including switches, firewalls, and wireless configurations.<br>• Implement and monitor cybersecurity tools such as CrowdStrike to safeguard sensitive data.<br>• Develop IT policies, disaster recovery plans, and security protocols that adhere to industry standards.<br>• Collaborate with firm leadership to drive technology initiatives that enhance client service and operational performance.<br>• Supervise IT personnel and vendors, promoting a culture of collaboration and excellence.<br>• Ensure smooth help desk operations, system upgrades, and user training to support firm-wide technology needs.<br>• Handle IT budgets, procurement, and vendor relationships to optimize resources.
