We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
