We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will be responsible for diagnosing and resolving hardware and software issues while maintaining compliance with company policies and standards.<br><br>Responsibilities:<br>• Respond promptly to support requests through various channels, including calls, tickets, and walk-ups, ensuring timely resolutions.<br>• Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.<br>• Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.<br>• Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.<br>• Monitor device performance, applying updates, patches, and optimizations to enhance functionality.<br>• Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.<br>• Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.<br>• Support IT projects, upgrades, and migrations by working collaboratively with cross-functional teams.<br>• Track IT inventory, manage asset lifecycles, and oversee the procurement of hardware and software.<br>• Provide training and guidance to staff on hardware usage, software applications, and IT best practices.
<p><strong>Robert Half </strong>is actively partnering with an Austin-based client to hire an <strong>IT Applications Engineer </strong>to manage and optimize enterprise tools that power engineering workflows and CI/CD pipelines. This role focuses on the administration, support, and continuous improvement of platforms such as the Atlassian Suite (Jira, Confluence, Bitbucket), JFrog Artifactory, and HashiCorp Vault, all operating within a modern AWS cloud environment. You’ll work closely with engineering teams to ensure these systems are secure, reliable, and scalable, while driving automation and efficiency across the organization. <strong>This position is located in Austin, Texas.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and maintain enterprise applications including Atlassian tools, Artifactory, and Vault in AWS</li><li>Ensure high availability, performance, and security of critical systems</li><li>Collaborate with engineering teams to support CI/CD workflows and optimize development pipelines</li><li>Implement automation and scripting solutions to streamline operations</li><li>Troubleshoot and resolve technical issues across applications and infrastructure</li></ul>
