We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
<p>We are seeking a skilled Manager of Applications Development to oversee the design, implementation, and management of critical application systems for financial, clinical, business, and administrative purposes. This role involves supervising development teams, ensuring adherence to organizational policies, and delivering complex system projects on time and with precision. This is a contract-to-permanent position based in San Antonio, Texas.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage development teams to deliver high-quality application systems for various organizational needs.</p><p>• Coordinate and schedule complex system tasks, ensuring timely execution and compliance with company policies.</p><p>• Provide technical guidance and expertise to developers and analysts, maintaining a collaborative work environment.</p><p>• Oversee programming and system operations, ensuring optimal performance and reliability of applications.</p><p>• Develop and implement solutions using programming languages such as .NET, VB, and C#.</p><p>• Collaborate with stakeholders to align application systems with business goals and requirements.</p><p>• Utilize Agile methodologies to streamline the software development lifecycle.</p><p>• Maintain strong working relationships across teams and departments to support organizational objectives.</p><p>• Perform additional duties as required, aligning with performance evaluations and organizational policies.</p>
