We are looking for an experienced Customer Support Manager to lead a dynamic team in delivering exceptional support services for payment products. This role is based in American Fork, Utah, and focuses on ensuring efficient ticket resolution, fostering team development, and enhancing customer satisfaction. The ideal candidate will combine strong leadership skills with a passion for process improvement and a commitment to operational excellence.<br><br>Responsibilities:<br>• Manage daily operations of the Customer Support team, ensuring timely and accurate resolution of support tickets.<br>• Develop and refine workflows, policies, and strategies to optimize ticket resolution and improve customer satisfaction.<br>• Serve as the primary escalation point for complex or high-priority customer issues, facilitating prompt and effective solutions.<br>• Monitor team performance using KPIs and metrics, ensuring adherence to company standards and achieving operational targets.<br>• Collaborate with internal departments to address recurring issues and recommend enhancements to products and services.<br>• Provide coaching and mentorship to team members, fostering growth and technical skill development.<br>• Design and deliver comprehensive training programs for new hires and ongoing education for the support team.<br>• Conduct regular performance evaluations, establish clear goals, and provide constructive feedback to drive improvement.<br>• Lead team meetings to communicate updates, share best practices, and align on strategic objectives.<br>• Evaluate and implement tools and technologies to enhance team efficiency and streamline support processes.
<p><strong>Customer Service Representative – Role Description</strong></p><p><strong>Overview:</strong></p><p>The Customer Service Representative (CSR) serves as the first point of contact between our client and their customers. This role is responsible for providing timely, professional, and effective assistance across various communication channels, including phone, email, chat, and social media. The CSR ensures customer satisfaction by resolving issues, answering inquiries, and delivering a high-quality support experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in a prompt, courteous, and accurate manner.</li><li>Handle complaints and provide appropriate solutions within set time limits.</li><li>Maintain a deep understanding of the client’s products or services to offer informed assistance.</li><li>Document all customer interactions accurately in the support system.</li><li>Collaborate with internal teams to resolve complex customer issues.</li><li>Follow communication procedures, guidelines, and policies set by the client.</li><li>Uphold a positive and professional demeanor in all customer interactions.</li></ul><p><br></p>
<p>Are you a highly skilled Collections Specialist looking to make an impact in your career path?</p><p><br></p><p>The right Collections Specialist will be over the below:</p><ul><li>Update and maintain customer records.</li><li>Provide timely follow-up on payment arrangements.</li><li>Review and monitor assigned accounts and all applicable collection reports.</li><li>Other duties assigned, as necessary.</li></ul><p><br></p>
reconciliations in a high-volume environment. You’ll also provide accounting services to the Corporate Support and Operations teams which require customer service focus and strong interpersonal communication skills, both written and verbal. <br> <br>Essential Duties and Responsibilities<br><br>• Invoice processing<br>• Journal entries<br>• Recording accruals at period end<br>• Reconcile balance sheet accounts<br>• Completion of sales and use tax returns<br>• Research and solve problems and discrepancies<br>• Communicate effectively and professionally<br>• Adherence to strict deadlines<br>• Complete other projects and special assignments as requested<br><br> <br>What We’re Looking For<br><br>• Bachelor’s degree in Accounting or related field<br>• 2-3 years accounting experience, preferably in a high transaction volume environment.<br>• Thorough knowledge of accounting, including the chart of accounts, debits and credits, preparing journal entries, and account reconciliations.<br>• Previous experience with general ledger systems, NetSuite a plus.<br>• Ability to follow through on details and complete tasks with a minimal amount of direct supervision.<br>• Ability to solve problems and present resolutions.<br>• Ability to multi-task and meet deadlines.<br>• Very organized with attention to detail.<br>• Excellent verbal and written communication skills.<br>• Proficient in Microsoft Excel, Word and Outlook.<br><br>Bonus points<br>• Experience in the restaurant, hospitality, or retail industry<br>• Knowledge and experience with sales and use tax returns
We are looking for an experienced Payroll Manager to oversee payroll operations and accounts payable processes for our team in Salt Lake City, Utah. This role involves managing staff, ensuring compliance with company policies and regulations, and driving efficiency in payroll and accounts payable functions. The ideal candidate is a results-driven leader with extensive experience in payroll management and a strong ability to navigate complex systems and workflows.<br><br>Responsibilities:<br>• Supervise payroll and accounts payable teams, providing guidance and support to maintain high levels of productivity and accuracy.<br>• Ensure compliance with company policies, Generally Accepted Accounting Principles (GAAP), and Sarbanes-Oxley requirements.<br>• Oversee payroll processing for hourly and field employees, ensuring accuracy and adherence to labor agreements and regulatory standards.<br>• Collaborate with regional controllers and finance teams to address payroll issues and identify opportunities for process improvements.<br>• Deliver exceptional customer service to internal and external stakeholders, fostering a customer-focused approach.<br>• Participate in management meetings to provide updates and insights on payroll processes and departmental performance.<br>• Develop and implement internal controls to ensure compliance with audits and company policies.<br>• Assist with budgeting and forecasting activities to support financial reporting and cost control.<br>• Recommend process improvements to enhance efficiency and effectiveness within payroll and accounts payable functions.<br>• Prepare and review reports and metrics to keep leadership informed of departmental activities and outcomes.
We are looking for a dynamic Director of Customer Success to lead and enhance our customer engagement strategies in South Jordan, Utah. This role will focus on driving client retention, satisfaction, and advocacy while collaborating across departments to ensure a seamless customer journey. The ideal candidate will play a pivotal role in shaping our Customer Success structure and contributing to the company’s growth initiatives.<br><br>Responsibilities:<br>• Develop and execute strategies to achieve high customer retention rates, aiming for 95%+ Gross Retention and 110%+ Net Retention.<br>• Manage a portfolio of key accounts to ensure satisfaction, retention, and growth opportunities.<br>• Foster collaboration between Sales, Onboarding, and Customer Service teams to deliver a cohesive customer experience.<br>• Drive product adoption and engagement, targeting 75%+ feature utilization and 80%+ monthly active usage.<br>• Build a customer advocacy program, encouraging referrals and generating a significant portion of new business from client recommendations.<br>• Establish clear processes and frameworks for a dedicated Customer Success team, including key performance indicators and defined roles.<br>• Implement tools and systems to monitor customer health, gather feedback, and proactively address risks.<br>• Provide regular reporting on Customer Success metrics to inform leadership decisions and refine strategies.
We are looking for a meticulous Staff Accountant to join our team in Salt Lake City, Utah. This role involves maintaining accurate financial records, preparing reports, and ensuring compliance with accounting standards. The ideal candidate will bring strong analytical skills and a commitment to maintaining financial integrity.<br><br>Responsibilities:<br>• Manage the preparation and posting of journal entries to maintain the accuracy of the general ledger.<br>• Perform monthly reconciliations for bank statements and financial accounts.<br>• Contribute to the creation of financial statements on a monthly, quarterly, and annual basis.<br>• Maintain records of fixed assets and oversee depreciation schedules.<br>• Provide necessary documentation and support during internal and external audits.<br>• Assist in budgeting and forecasting activities to support financial planning.<br>• Ensure adherence to internal controls and company accounting policies.<br>• Handle administrative tasks such as data entry, document organization, and filing.<br>• Deliver courteous and efficient customer service by addressing inquiries promptly.<br>• Take on additional responsibilities as assigned by management.
We are looking for a dynamic AVP of Operations to oversee and optimize the day-to-day functions of our organization. This leadership role focuses on aligning operational strategies with business objectives, driving efficiency, and ensuring compliance across all departments and locations. The ideal candidate will bring strong strategic planning and team management skills to elevate organizational performance and support overall growth.<br><br>Responsibilities:<br>• Develop and implement operational strategies that align with the company’s long-term business goals and performance targets.<br>• Lead and manage operations teams across multiple locations, providing guidance, mentorship, and performance evaluations to ensure consistent execution of standards.<br>• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement in quality control, productivity, cost efficiency, and customer satisfaction.<br>• Drive process improvements by streamlining workflows and standardizing procedures to enhance overall efficiency.<br>• Ensure full compliance with relevant regulations, legal requirements, and company policies across all operational locations.<br>• Collaborate with cross-functional teams, including marketing, sales, finance, and human resources, to maintain alignment and integration of operational strategies.<br>• Prepare and present detailed reports on operational performance metrics to senior leadership, highlighting achievements and areas for improvement.<br>• Oversee crisis management efforts by coordinating responses to operational disruptions and emergencies to minimize their impact.<br>• Manage budgets effectively, ensuring financial resources are allocated efficiently to support operational priorities.
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for a skilled and dynamic Project Manager to oversee the launch of a new product from concept to market introduction. This position requires an experienced individual who can lead cross-functional teams, manage timelines, and ensure successful delivery of project goals. If you thrive in a fast-paced environment and have a passion for driving innovation, this role is ideal for you.<br><br>Responsibilities:<br>• Develop detailed project plans and timelines to guide the successful launch of new products.<br>• Collaborate with product design, marketing, engineering, and sales teams to align project objectives with organizational goals.<br>• Oversee the product development lifecycle, ensuring milestones are met on time and within budget.<br>• Monitor project budgets and allocate resources efficiently to meet competing priorities.<br>• Identify risks early in the project cycle and implement effective mitigation strategies.<br>• Facilitate beta testing and gather customer feedback to refine the product before launch.<br>• Resolve challenges or roadblocks to maintain project alignment with deadlines.<br>• Ensure quality standards are met and deliverables address business and customer needs.<br>• Support post-launch activities by transitioning the product to operational teams and measuring its success.<br>• Recommend optimizations based on post-launch feedback and analysis.
<p>We are looking for an experienced Business Analyst to join our client's team for a Contract-to-Permanent opportunity. This role requires an individual with a strong background in data analysis, business reporting, and requirement documentation to support critical projects. The ideal candidate will collaborate with various teams to deliver actionable insights and efficient reporting solutions.</p><p><br></p><p>Responsibilities:</p><p>• Determine relevant data needs and collaborate with teams and IT staff to gather and fulfill those requirements.</p><p>• Define project-specific requirements, including mockups and data flows, to support analytic needs.</p><p>• Assess reporting needs across business and management teams, ensuring alignment with strategic goals.</p><p>• Develop a deep understanding of corporate data sources and their relationships to support project success.</p><p>• Extract and analyze operational, performance, and statistical data from multiple sources for reporting purposes.</p><p>• Utilize software tools such as spreadsheets, reporting applications, and graphical tools to manipulate and format data.</p><p>• Ensure the accuracy, timeliness, and confidentiality of all dashboards, analyses, and project data.</p><p>• Provide training and support to end users for accessing requirements and reports.</p><p>• Collaborate with project management and stakeholders to interpret and analyze data results.</p><p>• Identify trends, exceptions, and potential concerns based on data analysis and projections.</p>
The administrative assistant coordinates and provides high-quality administrative support to the executive team. Responsibilities include but not limited to calendar management, travel arrangements, analyzing documents, preparing research reports, and office management as directed. We’re looking for a self-starter professional with impeccable organizational and time management skills that will thrive in a fast-paced, ever-changing environment.<br><br>Essential Duties and Responsibilities<br>• Manage daily calendar by scheduling internal and external meetings, appointments, special events, and travel<br>• Resolve scheduling conflicts, prioritize requests, and confirm meeting details and expectations<br>• Prepare spreadsheets, correspondence, and various reports as needed<br>• Monitor project status and execution of deadlines for assigned projects<br>• Oversee incoming correspondence and requests, prioritize items that need immediate attention<br>• Travel when needed<br>• Responsible for confidential and time sensitive material<br>• Process monthly bill payments<br>• Other duties and special projects as assigned<br>Skills and Experience<br>• Minimum 2 years of executive assistant experience<br>• Very strong interpersonal skills and the ability to build relationships with executives<br>• Problem solver/solution driven<br>• Able to exhibit a high level of confidentiality <br>• Ability to multi-task in high-pressure situations<br>• Highly organized and good time management<br>• Be self-directed, action oriented, and a team player<br>• Strong attention to detail and accuracy<br>• Ability to communicate at all levels <br>• Results driven and proactive; strong desire to own and execute area of responsibility with excellence<br>• Adaptability/flexibility to change as required<br>Supervision: Minimal - must identify needs, work independently
<p>We are looking for an experienced DB2 Database Administrator to join our client's team in a 100% Remote role. This Contract to permanent position offers an exciting opportunity to manage, optimize, and maintain critical database environments within the financial services industry. The ideal candidate will bring a deep understanding of DB2 z/OS systems, ensuring their security, performance, and reliability while collaborating with cross-functional teams to implement best practices.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and maintain complex DB2 z/OS database systems to support business-critical applications.</p><p>• Monitor database performance, identify bottlenecks, and execute advanced tuning strategies to optimize efficiency.</p><p>• Implement and oversee backup and recovery procedures to ensure data integrity and availability.</p><p>• Collaborate with developers, system architects, and IT leadership to enforce database security policies and best practices.</p><p>• Automate administrative tasks to streamline database management and reduce manual effort.</p><p>• Lead efforts in capacity planning and forecasting for database growth and infrastructure needs.</p><p>• Provide mentorship to entry-level DBAs and contribute to strategic decisions regarding database architecture.</p><p>• Troubleshoot and resolve advanced database issues, ensuring minimal downtime and optimal performance.</p><p>• Recommend and implement significant changes to database design, collaborating with senior leadership for approval.</p><p>• Develop and maintain disaster recovery strategies to safeguard critical data in case of emergencies.</p>
<p>A growing commercial real estate company has an excellent opportunity for an accounts receivable (A/R) professional. In this position, you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. </p><p><br></p><p>The Accounts Receivable Clerk will be over:</p><p>· Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</p><p>· Reconcile bank accounts, posting and balancing financial data in various ledgers</p><p>· Input timesheet data</p><p>· Verify of documents and codes</p><p>· Process payments and compiling segments of monthly closings and annual reports</p><p>· Support, communicate, reinforce and defend the mission, values and culture of the organization</p><p>· Provides information as requested to shippers, customers, the sales/marketing department and other departments</p>
<p>A growing commercial real estate company has an excellent opportunity for an accounts receivable (A/R) professional. In this position, you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities</p><p>· Reconcile bank accounts, posting and balancing financial data in various ledgers</p><p>· Input timesheet data</p><p>· Verify of documents and codes</p><p>· Process payments and compiling segments of monthly closings and annual reports</p><p>· Support, communicate, reinforce and defend the mission, values and culture of the organization</p><p>· Provides information as requested to shippers, customers, the sales/marketing department and other departments</p>
We are looking for an experienced Sr. Financial Analyst to join our team on a contract basis in Salt Lake City, Utah. This role involves overseeing key financial processes and providing analytical insights to support strategic decision-making. The ideal candidate will have a strong background in financial analysis, accounting, and tax compliance.<br><br>Responsibilities:<br>• Manage the complete accounts receivable (AR) cycle, including billing, collections, credits, and account reconciliations.<br>• Prepare monthly reconciliations and journal entries for accounts such as deferred revenue, payroll, sales tax liabilities, bonuses, commissions, and accrued assets.<br>• Review and validate revenue recognition based on customer purchase orders, including discounts and unique shipping terms.<br>• Calculate, file, and remit sales, use, and property taxes across multiple states.<br>• Perform payroll reconciliations and journal entries for both domestic and international employees.<br>• Assist in forecasting and the annual budgeting process, providing detailed financial models to support decision-making.<br>• Develop and maintain weekly updates to the daily cash forecast.<br>• Administer equity grants on a quarterly basis as directed by the board.<br>• Track and calculate commissions for payment, ensuring accuracy and compliance with company policies.
Overview: We are seeking an experienced and driven Administrative/Office Manager to oversee and support the operations of a growing, family-owned business. The ideal candidate will be a motivated, tech-savvy detail oriented with a strong sense of ownership who thrives on fostering a collaborative, high-performing team culture. In this role, you will effectively manage and expand the team, oversee essential office operations, handle sensitive information, and assist in HR-related and special projects. This is a permanent, onsite position based in Sandy, UT, where you will enjoy a dynamic role in a company that values strong culture, teamwork, and respect. W Key Responsibilities: Team Leadership and Management: · Supervise and support a team of administrative professionals · Conduct regular face-to-face check-ins with team members to ensure engagement, clear communication, and efficient workflows. · Step in to fill gaps when team members are on vacation or out sick to ensure seamless operations. Office and Operational Management: · Handle day-to-day office operations, including addressing routine and unexpected challenges. · Oversee administrative functions such as unemployment claims and maintaining confidentiality around sensitive information. Special Projects and Collaboration: · Manage and execute special projects as needed to support leadership and departmental goals. · Collaborate with the HR team on projects to drive initiatives and objectives effectively. Supporting Company Growth: · Adapt to the needs of a growing organization, contributing ideas and efficiencies that align with the business's expansion goals. · Uphold and promote the company’s strong, family-centric culture, ensuring it remains a cornerstone of the workplace as the organization evolves.
<p>Legal Assistant</p><p><br></p><p>Our client, leading Rocky Mountain law firm is seeking a 3 plus years real estate and corporate legal secretary for their fast growing and dynamic office in Salt Lake City. In coordination with the Real Estate and Corporate Practice Group Legal Team, this position will provide advanced legal and administrative support to attorneys, paralegals, peers and other colleagues as needed and requested. Duties may vary based upon location and practice group.</p><p>Essential Duties/Responsibilities:</p><p>Manages the business intake process – runs adversary searches, drafts screening memos and engagement letters and opens new files.</p><p>Prepares, revises and formats legal documents and correspondence using various software applications and according to instructions; proofreads documents/correspondence for content, spelling, grammar, language usage and punctuation and puts into final form.</p><p>May transcribe digital audio files to create written transcripts of recorded information.</p><p>Supports client activities and provides direct contact client assistance and support.</p><p>Maintains and manages attorney/paralegal calendars – docket court deadlines, conferences, teleconferences, depositions, other meetings as requested.</p><p>3 plus years of corporate legal secretarial experience at a law firm is required to be successful in this position. The firm offers an excellent pay, fabulous benefits, time off, a hybrid work schedule, and profit sharing. If you are qualified for this position, please email your resume to Director, mala.saraogi@roberthalf[dot][com] for immediate consideration!</p><p><br></p>
We are looking for an accomplished Director of Implementation & Enablement to oversee the onboarding and Proof of Value processes for our product solutions. In this role, you will ensure clients and partner-referred customers have an exceptional implementation experience, fostering rapid adoption and long-term success. You will collaborate across departments and work closely with partner organizations while leading and growing a high-performing implementation team.<br><br>Responsibilities:<br>• Manage and oversee the end-to-end onboarding and implementation process for all new clients across product solutions.<br>• Design and deliver engaging training sessions tailored for both administrators and end-users.<br>• Collaborate with Sales, Customer Success, and Product teams to ensure seamless integration and alignment on key success metrics.<br>• Partner with strategic organizations to coordinate joint client onboarding and enablement initiatives.<br>• Lead, mentor, and develop a skilled Implementation & Enablement team, offering guidance and constructive feedback.<br>• Support enterprise trials and pilot programs, assisting prospects in evaluating the technology in live scenarios.<br>• Handle multiple complex projects simultaneously, ensuring timely delivery and adherence to project scope.<br>• Gather customer feedback and share insights to drive continuous improvement across teams.<br>• Develop scalable onboarding frameworks, tools, and documentation to enhance client adoption.<br>• Contribute to the creation of internal enablement programs and knowledge-sharing resources.
