We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p><strong>Customer Service Representative – Role Description</strong></p><p><strong>Overview:</strong></p><p>The Customer Service Representative (CSR) serves as the first point of contact between our client and their customers. This role is responsible for providing timely, professional, and effective assistance across various communication channels, including phone, email, chat, and social media. The CSR ensures customer satisfaction by resolving issues, answering inquiries, and delivering a high-quality support experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in a prompt, courteous, and accurate manner.</li><li>Handle complaints and provide appropriate solutions within set time limits.</li><li>Maintain a deep understanding of the client’s products or services to offer informed assistance.</li><li>Document all customer interactions accurately in the support system.</li><li>Collaborate with internal teams to resolve complex customer issues.</li><li>Follow communication procedures, guidelines, and policies set by the client.</li><li>Uphold a positive and professional demeanor in all customer interactions.</li></ul><p><br></p>
<p>Are you a highly skilled Collections Specialist looking to make an impact in your career path?</p><p><br></p><p>The right Collections Specialist will be over the below:</p><ul><li>Update and maintain customer records.</li><li>Provide timely follow-up on payment arrangements.</li><li>Review and monitor assigned accounts and all applicable collection reports.</li><li>Other duties assigned, as necessary.</li></ul><p><br></p>
<p>Seeking an exceptional Collections Specialist. We are hiring for a fast-paced client in need of a thorough and organized Collections Specialist to join their team.</p><p><br></p><p>The Collections Specialist will handle but not be limited to the below:</p><ul><li>Communicate effectively with clients via phone, email, and written correspondence to negotiate payment arrangements.</li><li>Document all collection activities and ensure proper follow-up on unresolved accounts.</li><li>Collaborate with internal teams to resolve payment discrepancies and provide account updates.</li><li>Analyze and review accounts to identify trends, propose solutions, and escalate issues as needed.</li><li>Work to meet or exceed monthly and quarterly collection targets.</li><li> Maintain accurate records of account activity and payment status in the system.</li></ul><p><br></p>
