We are looking for an Account Manager to support customer account operations for a community energy organization in Monterey, California. This Long-term Contract position is well suited for someone who thrives in a fast-paced service environment, can explain technical and billing-related matters clearly, and enjoys solving customer issues with professionalism. The person in this role will collaborate with internal teams, participate in meetings to understand service details, and help ensure customers receive timely and accurate support.<br><br>Responsibilities:<br>• Manage customer account inquiries related to billing, service questions, and account concerns through high-volume communication channels.<br>• Investigate and resolve customer issues by identifying root causes, coordinating with internal teams, and following through to completion.<br>• Participate in cross-functional meetings to build a strong understanding of technical services and apply that knowledge to customer support activities.<br>• Serve as a point of contact for customers by providing clear guidance, accurate information, and responsive account assistance.<br>• Work with third-party service providers involved in customer communications to help maintain consistent support and issue resolution.<br>• Track account activity and customer interactions within CRM and related systems to support accurate records and reporting.<br>• Use tools such as Salesforce, Tableau, and Microsoft Office to monitor account information, organize data, and support daily operations.<br>• Contribute to a positive customer experience by handling inquiries with urgency, professionalism, and strong problem-solving skills.
We are looking for a dependable Office Manager to support daily operations and help keep administrative and financial activities running smoothly. This Long-term Contract position calls for someone who can balance executive support with accurate bookkeeping while managing competing priorities effectively. The ideal candidate is organized, discreet, and comfortable handling both office coordination and financial recordkeeping in a fast-paced environment.<br><br>Responsibilities:<br>• Provide day-to-day administrative support to leadership, including coordinating schedules, preparing documents, and managing general office workflows.<br>• Maintain accurate financial records by processing invoices, tracking payments, supporting payroll activities, and reconciling bank transactions.<br>• Oversee front office operations by greeting visitors, handling incoming communications, and ensuring a detail-oriented and responsive office environment.<br>• Monitor inventory levels for office materials and place orders as needed to keep supplies stocked and operations uninterrupted.<br>• Manage accounts payable tasks, organize supporting documentation, and help ensure timely and accurate payment processing.<br>• Prepare, file, and maintain organizational records, reports, and correspondence with a high degree of accuracy and confidentiality.<br>• Prioritize multiple assignments independently, resolve routine administrative issues, and support efficient office operations across the organization.<br>• Assist with bookkeeping and clerical processes using business software such as QuickBooks, Microsoft Office, Outlook, and Adobe Acrobat.