Add your latest resume to match with open positions.

8 results for Helpdesk Analyst in Saddle Brook, NJ

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25 - 36 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-16T00:00:00Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-16T00:00:00Z

Data Analyst

Newark, NJ
onsite
Temporary / Contract
19 - 23 USD / Hourly
We are looking for a detail-oriented Data Analyst to support reporting, data quality, and performance insights for programs based in Newark, New Jersey. This Long-term Contract position combines data administration, analytics, and stakeholder support in a hybrid work environment. The person in this role will help translate complex information into clear reporting, strengthen data accuracy, and guide providers and staff in effective data submission and use. Responsibilities:• Oversee the ongoing use and maintenance of the organization’s data collection and reporting platform to ensure consistent and reliable information management.• Review submitted data for completeness and accuracy, identify discrepancies, and escalate issues that may affect reporting quality or compliance.• Prepare recurring reports on a weekly, monthly, and quarterly basis for leadership, funding partners, and member organizations using automated and manual reporting methods.• Develop dashboards, charts, tables, and written summaries that make findings easy to understand for both technical and non-technical audiences.• Respond to custom reporting requests by gathering relevant information, analyzing results, and delivering timely data insights to internal teams.• Produce monitoring reports that help track agency performance and adherence to required data and reporting standards.• Train new providers on reporting expectations, data submission procedures, and proper use of the organization’s data system during onboarding.• Provide ongoing technical guidance to staff and external partners on accessing, submitting, and interpreting data within the reporting system.• Support periodic program reviews by supplying data analysis, contributing to review discussions, and identifying trends that can inform quality improvement efforts.• Participate in stakeholder meetings to present findings, answer questions, and offer recommendations related to data quality, reporting, and operational improvement.
2026-06-17T00:00:00Z

Data Analyst

Brooklyn, NY
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for a Data Analyst to support reporting, visualization, and data-driven decision-making for a long-term contract opportunity in Brooklyn, New York. This position is ideal for someone who can translate complex information into clear insights while partnering with both business stakeholders and technical teams. The role will focus on analytics, reporting development, and data interpretation within an energy and natural resources environment, with opportunities to contribute to broader data integration and advanced analytics efforts. Responsibilities: • Build and maintain dashboards, reports, and visualizations that turn large datasets into meaningful business insights. • Analyze operational and financial information to identify trends, exceptions, and performance patterns that support decision-making. • Partner with cross-functional teams to gather reporting needs and convert business questions into effective analytical solutions. • Work with structured data sources and databases to validate accuracy, improve accessibility, and support ongoing reporting processes. • Contribute to data integration and architecture-related initiatives by helping connect information across systems and business functions. • Support reporting tied to finance and accounting activities, including datasets related to general ledger processes. • Use tools such as Power BI or Tableau to present findings in a clear, actionable format for stakeholders. • Assist with exploratory analytics and emerging initiatives involving Python, AI-enabled analysis, or machine learning concepts when applicable.
2026-06-11T00:00:00Z

Data Analyst

New York, NY
remote
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for a Data Analyst to support a non-profit organization through careful analysis, issue tracking, and data-driven decision-making. This Long-term Contract position is ideal for someone who can work across ticketing workflows, service desk activity, and business systems to improve visibility and operational efficiency. The role calls for someone who can translate data into practical insights while collaborating with technical and administrative stakeholders. Responsibilities: • Analyze operational and service-related data to identify patterns, trends, and opportunities for process improvement. • Monitor and evaluate ticketing system activity, producing reports that help teams prioritize issues and measure performance. • Review service desk tickets to uncover recurring problems, support root-cause analysis, and recommend corrective actions. • Partner with cross-functional teams to gather reporting needs and deliver accurate, timely insights for business decisions. • Maintain and interpret data connected to networking and device management environments to support service quality. • Assist with Salesforce administration-related reporting, data validation, and ongoing data accuracy efforts. • Create dashboards, summaries, and ad hoc analyses that clearly communicate findings to technical and non-technical audiences. • Support data-related activities tied to system or process changes when needed, ensuring documentation and reporting remain consistent.
2026-06-08T00:00:00Z

Data Warehouse Analyst

Princeton, NJ
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a skilled Data Warehouse Analyst to join our team in New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions. Responsibilities:• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.• Automate reporting processes to improve accuracy and timeliness of operational data.• Continuously enhance data integrity and streamline workflows to optimize logistics operations.• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.• Investigate and implement tools and techniques to improve overall business intelligence capabilities.
2026-06-09T00:00:00Z

Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
We are looking for an experienced Analyst to join a dynamic asset management firm in New York, New York. This role will focus on supporting the company’s Real Estate fund, which has recently transitioned to public operations. Ideal candidates will bring a strong background in credit analysis and financial modeling, and must be locally based to accommodate a hybrid work schedule. Responsibilities:• Analyze and monitor the financial performance of real estate portfolios, including balance-sheet bridge loans and other credit investments.• Review and evaluate property budgets, business plans, and quarterly forecasts to ensure alignment with organizational goals.• Build expertise in interpreting leases, loan agreements, and other legal documents.• Develop advanced financial models, including discounted cash flow analyses, using tools such as Microsoft Excel and Argus.• Prepare comprehensive investor reports and presentations on a monthly, quarterly, and annual basis.• Oversee the administration of loan proceeds disbursements, including construction draws, leasing expenses, and the release of loan reserves.• Conduct market research within portfolio regions, focusing on sales and lease comparisons to inform investment decisions.
2026-06-15T00:00:00Z