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6 results for Help Desk Analyst Ii in Saddle Brook, NJ

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27 USD / Hourly
We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment. Responsibilities: • Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period. • Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment. • Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes. • Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement. • Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner. • Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.
2026-06-19T00:00:00Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25 - 36 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-16T00:00:00Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-16T00:00:00Z

Data Warehouse Analyst

Princeton, NJ
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a skilled Data Warehouse Analyst to join our team in New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions. Responsibilities:• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.• Automate reporting processes to improve accuracy and timeliness of operational data.• Continuously enhance data integrity and streamline workflows to optimize logistics operations.• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.• Investigate and implement tools and techniques to improve overall business intelligence capabilities.
2026-06-09T00:00:00Z

AI Risk & Compliance Analyst

New York, NY
onsite
Temporary / Contract
65 - 75 USD / Hourly
Robert Half is seeking an experienced AI Risk & Compliance Analyst to support the intake, assessment, documentation, and ongoing governance of AI use cases across the enterprise. This is a hands-on role for a practitioner with direct experience in AI governance, AI risk assessment, responsible AI controls, and regulatory alignment. The ideal candidate will make an immediate impact by improving AI intake processes, strengthening risk review workflows, and ensuring alignment with evolving legal, privacy, security, and compliance expectations. Location: Midtown, New York Schedule: Hybrid – 3 days onsite, 2 days remote Duration: 6-month contract with potential for full-time conversionPay: $65-75/hour Key Responsibilities<ul><li>Manage and enhance the AI use case intake process, including: </li><li>Triage, risk categorization, stakeholder routing, approval tracking, and follow-ups</li><li>Conduct AI risk and compliance reviews for new and existing use cases, including: </li><li>Data usage, privacy, security, third-party risk, regulatory exposure, and business impact</li><li>Evaluate AI-enabled tools, platforms, and vendors for risks related to: </li><li>Confidential/sensitive data, automated decision-making, transparency, human oversight, IP, bias, and accuracy</li><li>Maintain and improve the AI use case inventory, including: </li><li>Ownership, vendors, data types, risk ratings, approvals, required controls, and review cadence</li><li>Translate regulatory and compliance requirements into: </li><li>Intake questions, risk criteria, control requirements, and formal decision documentation</li><li>Partner cross-functionally with: </li><li>Legal, Privacy, Security, Procurement, Technology, and business stakeholders</li><li>Support third-party AI risk reviews, including vendor due diligence and governance considerations</li><li>Develop and refine AI governance artifacts: </li><li>Intake forms, risk frameworks, review checklists, templates, and process documentation</li><li>Track and report on AI governance metrics: </li><li>Intake volume, review cycle time, risk trends, remediation status, and compliance alignment</li></ul>
2026-06-17T00:00:00Z