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2 results for Customer Experience Specialist in Sacramento, CA

Customer Service Representative

Plymouth, CA
onsite
Temporary / Contract
18 - 21 USD / Hourly
About the RoleWe are looking for a reliable, customer-focused individual to join our team as a Part-Time Customer Service Representative with event support responsibilities. In this dual-role position, you will deliver excellent service to clients and internal teams while also helping plan, set up, and coordinate events. This is a great opportunity for someone who enjoys variety, thrives in a people-oriented environment, and can shift between desk-based support and hands-on event work.Key Responsibilities<ul><li>Provide friendly, professional customer service via phone, email, and in-person interactions</li><li>Respond to inquiries, resolve issues, and escalate more complex matters when needed</li><li>Maintain accurate customer records and documentation in our systems</li><li>Assist with event planning and logistics, including coordinating schedules, vendors, supplies, and staffing needs</li><li>Support on-site event setup, breakdown, and day-of coordination to ensure smooth operations</li><li>Collaborate with internal teams and external partners to meet event timelines and quality standards</li><li>Help track event-related details and communicate updates to stakeholders</li><li>Perform other related administrative and support duties as assigned</li></ul>
2026-08-10T00:00:00Z

Medical Customer Resolution Specialist

Sacramento, CA
remote
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Resolution Specialist to support patient and customer account needs for a Contract position based in Sacramento, California. This role focuses on delivering responsive service, resolving billing and payment questions, and guiding patients or guarantors through account balances and available payment arrangements. The ideal candidate brings strong knowledge of healthcare billing practices, payer requirements, and collection processes while maintaining accuracy, consistency, and productivity in daily work. Fully Remote! Responsibilities:• Respond to customer and patient account questions by researching billing concerns, payment activity, benefits, eligibility, authorizations, and explanations of benefits across hospital and physician billing accounts.• Review accounts to process appropriate corrections, account adjustments, and contractual reductions in accordance with payer rules and internal guidelines.• Contact patients, guarantors, or other responsible parties to secure payment on self-pay balances, establish practical payment arrangements, and address barriers that delay resolution.• Evaluate accounts for charity consideration when applicable and complete related determinations using established criteria and procedures.• Initiate transfers of qualifying balances to bad debt status when required and ensure all related account actions are documented accurately.• Maintain current knowledge of reimbursement methods, billing workflows, and payment practices for government and commercial payers to support compliant account resolution.• Meet daily performance expectations by managing assigned account volumes efficiently and recording all follow-up activities and action codes in the appropriate systems.• Apply departmental policies, procedures, and service standards consistently while supporting additional duties that contribute to overall revenue cycle operations.
2026-08-21T00:00:00Z