<p>We are looking for an experienced Assistant Controller to support accounting operations and strengthen financial oversight.This role will play a key part in maintaining accurate financial records, guiding close activities, and helping ensure reporting remains timely, compliant, and audit-ready. The ideal candidate brings a strong foundation in general ledger management, financial reporting, and public accounting practices, along with the ability to work effectively in a hybrid environment.</p><p><br></p><p>This opportunity comes with medical, dental/vision, life insurance, PTO, discretionary bonus, 401k match, and more!</p><p><br></p><p>If interested or you would like to have a private conversation about this opportunity, reach out on LinkedIn @ Jordan Docken.</p>
<p>Our client is looking for a Financial Reporting Manager with 5+ years experience and SEC experience. Public accounting or industry experience with publicly-traded company a must. Bahelor's in Accounting required. Great culture, great boss, and work-life balance. If you are interested, please reach out confidentially @Jennifer Exsted.</p>
<p>We are looking for an 1-9 consultant to work in downtown St. Paul 100% onsite. This Long-term Contract position is ideal for someone who is detail oriented and can balance strategic planning with hands-on coordination across HR programs and operational priorities. The role will partner with leadership to drive structured project delivery, support workforce-related processes, and maintain high standards across key HR functions.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate HR projects from planning through completion, ensuring timelines, priorities, and deliverables stay aligned with business goals.</p><p>• Partner with HR leaders and cross-functional stakeholders to implement policy updates and improve consistency across people practices.</p><p>• Oversee compliance-related activities, including documentation reviews and adherence to applicable employment requirements such as I-9 obligations.</p><p>• Evaluate existing manual workflows, identify process gaps, and recommend practical improvements that increase accuracy and efficiency.</p><p>• Support organizational development efforts by coordinating initiatives that enhance team effectiveness, communication, and employee experience.</p><p>• Track project progress, prepare status updates for leadership, and escalate risks or roadblocks when needed.</p><p>• Assist with the development, documentation, and rollout of HR procedures to ensure clear execution across teams.</p><p>• Manage change-related activities tied to HR initiatives, including process adjustments, stakeholder communication, and implementation support.</p>
<p>We are looking for an experienced Senior TA Consultant to support hiring efforts for a leading organization in the Energy/Natural Resources industry. This long-term contract opportunity is ideal for a talent acquisition specialist who can manage end-to-end recruiting activities while building strong partnerships with hiring leaders. The role will focus on identifying, attracting, and securing high-quality talent, with an emphasis on corporate and engineering hiring needs. This role is part-time hours.</p><p><br></p><p>Responsibilities:</p><p>• Lead full-cycle recruitment activities from intake discussions through offer coordination and onboarding support.</p><p>• Partner with hiring managers to define talent needs, align on candidate profiles, and create effective search strategies.</p><p>• Drive recruiting efforts for corporate and engineering positions by developing targeted outreach plans and maintaining active candidate pipelines.</p><p>• Source candidates with relevant experience through multiple channels, including direct outreach, networking, referrals, and recruiting events.</p><p>• Manage candidate progress within the applicant tracking system and maintain accurate, timely hiring documentation.</p><p>• Conduct candidate screening and evaluation to assess qualifications, experience, and overall fit for open positions.</p><p>• Coordinate interviews, gather feedback from stakeholders, and help move hiring decisions forward efficiently.</p><p>• Use Bamboo and other recruiting tools to organize workflows, track activity, and support a consistent hiring process.</p>
<p>We are looking for an experienced Accounting Manager to lead accounting operations and financial reporting for a growing organization in the West Metro. This role will oversee close activities, maintain accurate records across core accounting functions, and help strengthen processes that support reliable reporting and compliance. The ideal candidate brings strong technical accounting expertise, sound judgment, and the ability to coordinate effectively with leadership and external service providers.</p><p><br></p><p>This opportunity comes with medical, dental, 401k match, unlimited PTO, discretionary bonus, and more! </p><p><br></p><p>If interested or you would like to have a private conversation about this opportunity, reach out on LinkedIn @ Jordan Docken. </p>
We are looking for an experienced Tax Manager to support a corporate tax function in Anoka, Minnesota on a Contract basis. This opportunity is ideal for a tax specialist with broad knowledge of income tax accounting, compliance, and planning in a complex business environment. The role will partner with finance leaders, operating teams, and external advisors to manage tax obligations, assess risk, and provide practical guidance on business initiatives.<br><br>Responsibilities:<br>• Lead the preparation of quarterly and annual income tax provisions in accordance with ASC 740, ensuring accuracy and timely reporting.<br>• Oversee federal, state, local, and international income tax compliance activities, coordinating internal stakeholders and external service providers as needed.<br>• Prepare and review tax calculations, supporting schedules, and workpapers included in corporate tax filings.<br>• Support the management of income tax examinations and respond to inquiries from federal, state, and international tax authorities.<br>• Identify opportunities for tax savings and cash tax optimization, and assist with executing planning strategies that align with business goals.<br>• Provide tax support for mergers, acquisitions, and other corporate transactions by evaluating potential impacts and related requirements.<br>• Monitor changes in tax law and interpret their effect on the organization’s reporting positions, forecasts, and compliance obligations.<br>• Serve as a trusted tax advisor to cross-functional teams by explaining the implications of business activities and proposed strategies.<br>• Contribute across the broader tax function, including transfer pricing matters and other special projects as business needs evolve.
<p>We are looking for an experienced Sr. Internal Auditor to strengthen risk management and internal control practices. This hybrid role is ideal for someone who is detail oriented and can evaluate business processes, identify control gaps, and deliver practical recommendations that support compliance and operational effectiveness. The position offers the opportunity to partner with cross-functional teams, contribute to audit planning, and help improve governance across a dynamic environment.</p><p><br></p><p>This opportunity comes with medical, dental/vision, life insurance, PTO, discretionary bonus, 401k match, and more!</p><p><br></p><p>If interested or you would like to have a private conversation about this opportunity, reach out on LinkedIn @ Jordan Docken.</p>
We are looking for a detail-oriented Accounting Clerk to join a mortgage servicing team in New Brighton, Minnesota in a contract position with permanent potential. This role supports foreclosure and loss mitigation activities by coordinating account resolutions, reviewing workout options, and maintaining accurate servicing records. The ideal candidate brings strong administrative ability, sound judgment, and the capacity to work within investor, insurer, and regulatory requirements while handling sensitive borrower situations professionally.<br><br>Responsibilities:<br>• Review delinquent mortgage accounts and apply appropriate loss mitigation solutions such as loan modifications, repayment arrangements, forbearance plans, short sales, and deeds in lieu based on applicable guidelines.<br>• Prepare and submit requests to investors, clients, or mortgage insurers for approval when account actions require external authorization.<br>• Track active workout plans, record payment activity, and keep servicing platforms and investor records current and accurate.<br>• Support foreclosure-related processes by coordinating documentation, timelines, property inspections, bankruptcy-related matters, and judicial or non-judicial actions as needed.<br>• Evaluate files and determine next steps in alignment with departmental procedures and investor or insurer requirements.<br>• Communicate with borrowers, vendors, and outsourced partners to move accounts toward resolution and maintain service standards.<br>• Assist with credit reporting updates and corrections to help ensure account information is properly reflected.<br>• Provide administrative reporting, correspondence, and status updates while helping maintain compliance with mortgage servicing regulations and internal service expectations.
<p>We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in a primarily Mac-based environment in Mendota Heights, Minnesota. Looking for someone who enjoys solving day-to-day technology issues, supporting end users with professionalism, and keeping service requests moving efficiently. The role offers the opportunity to handle a steady stream of support needs while contributing to a reliable and positive user experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely support for end-user technical issues involving hardware, software, login access, and general desktop functionality while managing a consistent daily ticket workload.</p><p>• Troubleshoot and resolve problems across macOS devices, with additional support for Windows-based systems and standard business applications as needed.</p><p>• Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and helping ensure employees have the access they need.</p><p>• Maintain accurate service records by documenting incidents, solutions, and repeatable processes within the ticketing platform.</p><p>• Route more advanced or specialized issues to the appropriate internal teams and follow through to support resolution.</p><p>• Deliver clear, customer-focused communication to users while balancing priorities in a fast-paced help desk setting.</p>
<p>We are looking for a detail-oriented Staff Accountant to join a team in Saint Paul, Minnesota. In this long-term contract position, you will play a key role in managing financial processes, ensuring accuracy, and supporting operational efficiency. This role offers an excellent opportunity to build on your accounting expertise while contributing to a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle accounts payable (AP) and accounts receivable (AR) processes with accuracy and efficiency.</p><p>• Perform monthly bank reconciliations to ensure financial records align with statements.</p><p>• Maintain and update the general ledger to reflect accurate financial data.</p><p>• Prepare and post journal entries as part of routine accounting tasks.</p><p>• Assist in the month-end closing process to ensure timely and accurate financial reporting.</p><p>• Review and analyze financial data to identify discrepancies and ensure compliance.</p><p>• Collaborate with team members to streamline accounting workflows and improve processes.</p><p>• Generate financial reports and provide insights to support decision-making.</p><p>• Ensure all accounting practices adhere to company policies and regulatory standards.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
• Collaborate with project manager on accounting aspects of the project from proposal to close out<br>• Validate project proposals, project PO, and internal project setup documents are complete and accurate<br>• Set up and maintain client projects within the project accounting system to ensure accurate billing and financial reporting<br>• Understand types of billing and the specifics of how the information on the invoice should be presented to the client (i.e. cost-plus, cost-plus-to-a-max, lump-sum)<br>• Prepare, review, and submit client invoices on a timely and accurate basis<br>• Review and approve project-related vendor purchase orders and invoices<br>• Conduct frequent project reviews to include validating estimated cost-to-complete calculations, month-end over/under WIP, and project variances<br>• Understand multi-company project postings for revenue and expense<br>• Responsible for project account receivables and collections; researching and resolving cash receipt discrepancies<br>• Understand U.S. sales tax laws as they pertain to professional services and project materials sold<br>• Close out projects upon completion assuring projects have been billed to the extent possible and commitments have been resolve
<p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
We are looking for an experienced Sr. Buyer to support retail purchasing operations in Minnesota. This Long-term Contract position is ideal for someone who is detail oriented and can manage sourcing activities, maintain supply continuity, and partner with internal teams to meet business needs. The role requires strong judgment, market awareness, and the ability to coordinate procurement efforts in a fast-paced environment.<br><br>Responsibilities:<br>• Lead purchasing activities for assigned product categories and ensure timely acquisition of materials and supplies.<br>• Evaluate supplier options, negotiate purchasing terms, and help secure cost-effective agreements that align with business objectives.<br>• Monitor inventory demands and collaborate with internal stakeholders to forecast procurement needs accurately.<br>• Issue and manage purchase orders while tracking delivery schedules, order status, and vendor performance.<br>• Resolve supply issues proactively by working with vendors and cross-functional teams to minimize disruptions.<br>• Review purchasing data and market trends to support informed buying decisions and continuous improvement.<br>• Maintain accurate procurement records and ensure purchasing practices follow company standards and requirements.
<p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented and dependable <strong>Data Entry Clerk</strong> to support daily business operations by entering, updating, and maintaining accurate information in company systems. The ideal candidate will have strong typing skills, excellent attention to detail, and the ability to handle repetitive tasks with a high level of accuracy.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Enter, update, and maintain data in internal databases and systems</li><li>Verify the accuracy and completeness of information before inputting records</li><li>Review, correct, and reconcile data discrepancies</li><li>Maintain organized electronic and paper files as needed</li><li>Generate basic reports and assist with record retrieval</li><li>Support administrative and clerical tasks related to data management</li><li>Handle sensitive or confidential information with discretion</li><li>Meet productivity and accuracy standards for assigned work</li></ul>
We are looking for a detail-oriented accounts receivable specialist to support credit and collections activities for customer accounts in Minnesota. This long-term contract position focuses on managing past-due balances, addressing billing and pricing concerns, and delivering timely support to both internal teams and external customers. The ideal candidate brings strong communication skills, sound judgment, and the ability to handle multiple account issues while maintaining positive business relationships.<br><br>Responsibilities:<br>• Manage assigned customer accounts by following up on outstanding invoices and working to secure timely payment while preserving strong client relationships.<br>• Handle inbound and outbound communication related to account balances, billing questions, and credit concerns through phone, email, and written correspondence.<br>• Investigate invoice discrepancies, pricing questions, and payment disputes, then coordinate with appropriate teams to bring issues to resolution.<br>• Review account activity and supporting documentation to identify collection barriers and determine appropriate next steps.<br>• Provide clear and accurate account information to customers, sales partners, and internal credit or finance teams as needed.<br>• Maintain organized records of collection efforts, customer interactions, dispute status, and follow-up actions.<br>• Prioritize a high volume of tasks and account requests while meeting service expectations and established deadlines.<br>• Support broader credit operations by applying company procedures, researching exceptions, and escalating complex issues when necessary.
<p>We are seeking a proactive and organized Sales Coordinator to support a team in Burnsville, Minnesota. This long-term contract opportunity is ideal for someone who enjoys providing administrative support, coordinating processes, and helping a sales team operate efficiently.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Support daily sales operations through administrative and coordination tasks</p><p>Manage and update customer and sales data within CRM systems to ensure accuracy</p><p>Assist with preparing quotes, processing orders, and tracking sales activities</p><p>Coordinate communication between sales team members and internal departments</p><p>Schedule meetings, maintain calendars, and assist with reporting needs</p><p>Monitor and organize inbound inquiries, ensuring timely follow-up by the sales team</p><p>Maintain documentation, files, and sales materials in an organized manner</p><p>Provide general support to help streamline workflows and improve team efficiency</p>
<p>We are seeking a highly organized and detail-oriented <strong>Project Coordinator</strong> to support the planning, execution, and completion of projects across departments. The ideal candidate will help manage schedules, track deliverables, coordinate communication, and ensure project tasks stay on track in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support project planning, scheduling, and coordination activities</li><li>Track project timelines, milestones, and deliverables</li><li>Coordinate meetings, prepare agendas, and document action items</li><li>Maintain project documentation, reports, and status updates</li><li>Communicate with internal teams and stakeholders to support project progress</li><li>Monitor task completion and follow up on outstanding items</li><li>Assist with resource coordination, budgeting support, and workflow organization</li><li>Help identify project risks, issues, and opportunities for process improvement</li><li>Support cross-functional collaboration to ensure successful project execution</li></ul>
<p>We are seeking an organized, proactive, and professional <strong>Office Manager</strong> to oversee daily office operations and support a productive, efficient workplace. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and enjoys supporting both people and processes.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee day-to-day office operations and administrative procedures</li><li>Manage office supplies, vendor relationships, and facility needs</li><li>Coordinate schedules, meetings, and office communications</li><li>Support onboarding, recordkeeping, and general administrative functions</li><li>Supervise front office activities, including reception and visitor coordination</li><li>Maintain filing systems, databases, and office records</li><li>Assist leadership with reports, correspondence, and special projects</li><li>Help improve office workflows and operational efficiency</li><li>Ensure common areas and office systems are organized and functioning properly</li></ul>
<p>We are looking for a senior integration engineer to lead the design and support of complex connections between Workday and enterprise applications. This position is ideal for someone who brings deep Workday expertise along with strong software and integration engineering fundamentals across platforms. The role focuses on building reliable, secure, and observable integrations while partnering with technical teams to ensure orchestration tools support, rather than bypass, system-of-record rules.</p><p><br></p><p>Responsibilities:</p><p>• Architect, develop, and maintain integrations between Workday and enterprise platforms using Workday APIs, web services, and related integration capabilities.</p><p>• Investigate and resolve integration failures by reviewing request and response data, business process behavior, and cross-system sequencing issues.</p><p>• Create integration flows that emphasize pre-write validation, consistent execution, recoverability, and traceable audit logging.</p><p>• Analyze payload structures, security settings, authentication methods, and connectivity issues to ensure stable data exchange.</p><p>• Collaborate with engineering teams to implement orchestration approaches through platforms such as Power Automate and other automation tools.</p><p>• Ensure integration designs preserve Workday business rules, approval paths, and system-of-record responsibilities across connected applications.</p><p>• Perform hands-on troubleshooting without relying solely on abstraction layers, including direct inspection of service calls and message structures.</p><p>• Support implementation and configuration activities related to integration architecture, monitoring, and operational reliability.</p>
<p>We are looking for an Accountant to support core accounting and inventory-related activities for a Contract position based in Maple Grove, Minnesota. This role will play an important part in maintaining accurate financial records, monitoring warehouse-related inventory movements, and assisting with month-end close activities. The ideal candidate brings strong accounting fundamentals, attention to detail, and experience working across payable, receivable, and general ledger functions.</p><p><br></p><p>Responsibilities:</p><p>• Perform daily inventory count reconciliations and investigate discrepancies tied to warehouse activity.</p><p>• Record and review cost and quantity updates to ensure inventory balances remain accurate.</p><p>• Support month-end close by preparing entries, reconciling accounts, and resolving variances in a timely manner.</p><p>• Process and verify freight-related invoices while ensuring charges are coded correctly and matched to supporting documentation.</p><p>• Maintain accuracy across general ledger activity related to inventory and operational transactions.</p><p>• Assist with accounts payable and accounts receivable tasks as needed to support overall accounting operations.</p><p>• Prepare journal entries and complete bank and account reconciliations to strengthen financial accuracy.</p><p>• Contribute to inventory audit activities and help document findings, adjustments, and follow-up actions.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p>We are looking for a Business Process Analyst to support process oversight, audit-focused activities, and paperless workflow initiatives within a health insurance environment. This contract position is fully remote and offers the opportunity to partner with teams that improve correspondence operations, strengthen controls, and enhance process performance. The role is well suited for someone who enjoys analyzing operational data, identifying patterns, and turning findings into practical business improvements.</p><p><br></p><p>Responsibilities:</p><p>• Maintain monitoring frameworks, audit support materials, and process documentation so business teams have clear guidance for ongoing operations.</p><p>• Evaluate current workflows from intake through completion, recommend stronger controls, and help refine end-to-end business procedures.</p><p>• Review operational and spreadsheet-based data to uncover trends, detect defects, and highlight opportunities for efficiency and quality gains.</p><p>• Investigate issues by performing root cause analysis, documenting findings, and partnering with stakeholders on corrective actions.</p><p>• Apply continuous improvement methods to implement practical enhancements that improve accuracy, consistency, and turnaround times.</p><p>• Track recurring process concerns, communicate risks and observations to appropriate partners, and support follow-up resolution efforts.</p><p>• Collaborate with cross-functional teams involved in correspondence and business operations to support paperless and modernization-related initiatives.</p><p>• Manage multiple assignments in a fast-moving environment while maintaining strong attention to detail and meeting established deadlines.</p>
<p>Robert Half is partnering with a well respected law firm seeking to add a Litigation Associate Attorney. Bring your two to four years of commercial, business, or real estate litigation experience to join talented colleagues advocate for clients in real estate and construction matters. </p><p><br></p><ul><li>Conduct legal research and analysis including investigating facts, analyzing case precedents, and researching applicable laws and regulations. </li><li>Draft pleadings, motions, complaints, answers, and other legal documents as requests. </li><li>Assist with discovery including managing document production, preparing responses, and conducting & defending depositions. </li><li>Appear in court for hearings and trials; draft and argue motions and conduct trials; attend arbitrations and mediations. </li></ul><p><strong>Benefits:</strong></p><ul><li>Bonuses</li><li>401(k) / Profit Sharing Plan </li><li>Paid Parental Leave</li><li>Health Insurance</li><li>HSA/FSA</li><li>Life Insurance</li><li>CLE and Bar Dues</li></ul><p><br></p>
<p>We are looking for a Financial Crime Analyst to support a contract opportunity within the investment advisory sector in Minneapolis, Minnesota. This role focuses on protecting client and company assets by examining suspicious transactions, assessing potential financial crime exposure, and helping address fraud and anti-money laundering concerns. The position is well suited for a detail-oriented investigator who can balance analytical work, regulatory awareness, and clear communication while handling sensitive matters.</p><p><br></p><p>Responsibilities:</p><p>• Lead and support investigations involving suspicious financial activity, fraud concerns, anti-money laundering alerts, and other sensitive compliance-related matters.</p><p>• Review account behavior and transaction patterns to identify possible fraud, account takeover activity, theft, or violations of internal policy and regulatory expectations.</p><p>• Gather, organize, and track evidence from internal and external sources to support case development, risk evaluation, and recommended next steps.</p><p>• Prepare thorough investigative summaries and written documentation that support case conclusions and Suspicious Activity Report decisioning.</p><p>• Perform data mining and targeted analysis across available systems to locate supporting records, uncover trends, and highlight potential control gaps.</p><p>• Partner with clients and cross-functional teams to address escalated or high-visibility investigations with accuracy and professionalism.</p><p>• Monitor for red flags tied to controlled addresses, suspicious accounts, and other indicators requiring action under applicable AML and fraud regulations.</p><p>• Help business teams assess emerging issues, strengthen procedures, and reduce exposure to financial, regulatory, and reputational risk.</p><p>• Contribute subject matter expertise to projects and assist in developing, refining, and implementing investigation-related processes and controls.</p><p>• Stay informed on current fraud, compliance, and AML practices, along with relevant laws, regulations, products, and industry developments.</p>
<p><strong>Position Background / Purpose of Role:</strong></p><p>This position supports the business by contacting provider offices regarding invoices that have been paid but where medical charts have not yet been received. The role helps ensure timely chart retrieval and supports overall operational and compliance goals.</p><p><strong>Team Information:</strong></p><p>The candidate will work alongside the onshore invoicing team, which currently consists of 7 team members. The environment is collaborative, production-driven, and customer-service focused.</p><p><strong>Top Responsibilities:</strong></p><ul><li>Contact provider offices regarding outstanding chart requests and paid invoices</li><li>Handle collection-style outreach professionally and efficiently</li><li>Navigate Salesforce and reporting systems to document activity and updates</li><li>Utilize Excel for tracking and reporting purposes</li><li>Maintain strong productivity and follow-up metrics</li><li>Provide excellent customer service during provider interactions</li><li>Analyze and adapt to new processes quickly</li><li>Manage daily outreach and follow-up activities independently</li></ul><p><strong>Ideal Candidate Background:</strong></p><ul><li>Healthcare industry experience preferred</li><li>Medical records retrieval or collection experience strongly preferred</li><li>Call center or high-volume outbound calling background</li></ul><p><br></p>
We are looking for a DevOps/SRE Engineer to support the reliable delivery and day-to-day operation of AI-driven capabilities within customer-facing products in Minneapolis, Minnesota. This position is focused on production readiness, service stability, and smooth integration across platforms rather than building the underlying AI features. The ideal candidate will help ensure new functionality is introduced safely, monitored effectively, and maintained with a strong emphasis on performance, cost awareness, and customer impact.<br><br>Responsibilities:<br>• Lead the release of AI-enabled product capabilities from pre-production validation through live deployment, ensuring launches are controlled and dependable.<br>• Oversee production health by tracking availability, response times, failures, and service quality, and take prompt action when issues affect performance.<br>• Maintain and improve connections between external AI providers, internal model services, and customer-facing applications to support reliable functionality.<br>• Administer API credentials, usage thresholds, vendor quotas, and spend controls, proactively identifying risks related to capacity or budget.<br>• Create and refine operational dashboards, alerting rules, and response documentation to strengthen support for AI-related incidents.<br>• Work closely with product and engineering partners to plan staged rollouts, feature gating, rollback paths, and low-risk release strategies.<br>• Support customer-facing teams by explaining AI feature readiness, expected delivery timelines, and practical capabilities in clear business terms.<br>• Participate in customer or sales discussions when technical expertise is needed, helping address questions about solution behavior, roadmap direction, and use case alignment.<br>• Manage investigation and resolution of customer-impacting incidents by coordinating with internal stakeholders and external vendors while providing timely updates.<br>• Monitor usage patterns, operating costs, vendor changes, model retirements, and security notices, and prepare tested mitigation or migration plans before service is affected.