We are looking for a skilled Desktop Support Analyst to join our team in Shoreview, Minnesota. This role involves providing second-level technical support for both onsite and remote users, ensuring smooth operations and timely resolutions. As part of the team, you will handle PC deployments, incident management, executive support, and hardware disposal activities. This is a long-term contract position offering an excellent opportunity to showcase your expertise in desktop support.<br><br>Responsibilities:<br>• Deploy Windows and iOS laptops to users at the corporate campus and remote locations.<br>• Deliver prompt technical assistance to executive staff and administrative teams.<br>• Maintain and troubleshoot A/V equipment in conference rooms and individual workspaces.<br>• Collaborate with both local and offshore teams to coordinate deployment operations.<br>• Manage hardware disposal processes in line with organizational protocols.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Ensure systems are properly configured and updated to meet user needs.<br>• Provide support for Microsoft 365 applications and resolve related technical problems.<br>• Assist with desktop imaging and configuration using Microsoft SCCM tools.<br>• Monitor and maintain Active Directory accounts for user access and security.
<p>We are looking for an experienced Technical Support Analyst to join our team on a contract basis. In this role, you will provide technical assistance and support across two locations, ensuring smooth operation and resolution of IT-related issues. This position requires a proactive individual with strong problem-solving skills and expertise in Apple devices and systems.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier I helpdesk support to users across two sites, addressing technical issues promptly and effectively.</p><p>• Diagnose and troubleshoot hardware, software, environmental, and user-related problems, collaborating with vendors when necessary.</p><p>• Conduct research on unresolved issues and propose solutions to improve user experience.</p><p>• Manage device lifecycles, including acquisition, deployment, collection, erasure, and sale.</p><p>• Perform repair and maintenance tasks for various equipment and technical services, such as printers.</p><p>• Create and update documentation for procedures and practices to ensure consistency and efficiency.</p><p>• Promote the continuous enhancement of technology support processes.</p><p>• Handle additional duties as needed to support the IT team and organizational goals.</p>
