<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Falls Church, Virginia. This role is ideal for someone with excellent communication skills and a strong ability to effectively manage front-desk operations. As the first point of contact for visitors and callers, you will play a key role in creating a welcoming and organized environment.<br><br>Responsibilities:<br>• Greet and assist visitors with courtesy and attention to detail.<br>• Manage multi-line phone systems, including answering and directing inbound calls.<br>• Ensure the reception area remains tidy and presentable at all times.<br>• Handle basic administrative tasks such as scheduling and email correspondence.<br>• Provide accurate information and assistance to callers and guests.<br>• Coordinate with other departments to ensure seamless communication.<br>• Maintain a detail-oriented appearance and demeanor throughout the workday.<br>• Utilize Microsoft Office Suite for various administrative tasks.<br>• Maintain records and documentation as required.
