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2 results for Collections Specialist in Rochester, NY
- Rochester, NY
- onsite
- Permanent / Full Time
- 39520 - 45760 USD / Yearly
- <p>We are looking for a motivated Resolution Expert to join a growing team in Rochester, New York. This position focuses on speaking directly with consumers to address account concerns, arrange practical repayment solutions, and deliver a detail-oriented customer experience. The ideal candidate is confident on the phone, comfortable working in a fast-paced environment, and able to balance empathy with accountability while managing a high volume of daily interactions.</p><p><br></p><p>Responsibilities:</p><p>• Handle a large number of daily consumer calls, with a primary focus on outbound outreach while also responding to inbound inquiries.</p><p>• Speak with customers to review account status, answer questions, and guide conversations toward timely resolution.</p><p>• Set up and negotiate payment arrangements that align with company guidelines and individual customer situations.</p><p>• Document interactions accurately and maintain detailed account records throughout the collections process.</p><p>• Identify accounts that require additional review and route them for legal action, dispute investigation, or bankruptcy processing when appropriate.</p><p>• Use sound judgment to de-escalate concerns, overcome objections, and move accounts toward resolution.</p><p>• Manage conversations effectively across multiple accounts while meeting productivity and quality expectations.</p><p>• Work with internal leadership and team processes to support efficient account recovery and consistent customer communication.</p>
- 2026-09-28T00:00:00Z
- Rochester, NY
- onsite
- Temporary / Contract
- 18 - 26 USD / Hourly
- <p><strong>Job Summary:</strong></p><p>We are seeking a dependable and detail-oriented <strong>Accounts Payable (AP) Specialist</strong> to join our team. This role is responsible for handling vendor invoices, processing payments, reconciling statements, and maintaining accurate financial records. The ideal candidate will have excellent organizational skills, strong attention to detail, and a good understanding of accounting procedures.</p>
- 2026-09-24T00:00:00Z