We are looking for a Bilingual Customer Service Representative to join our team in Richmond, Virginia. In this role, you will be the primary point of contact for clients, ensuring their needs are met efficiently and accurately. This position involves maintaining high levels of customer satisfaction while performing key administrative tasks such as order processing, invoicing, and report generation.<br><br>Responsibilities:<br>• Communicate effectively with clients to address their inquiries, process orders, and resolve issues promptly.<br>• Ensure all customer orders are accurately entered and processed in compliance with company standards and regulatory requirements.<br>• Handle return authorizations and complaints professionally, striving to maintain positive client relationships.<br>• Generate detailed reports to track performance and support decision-making.<br>• Collaborate across departments to meet customer expectations and fulfill service commitments.<br>• Prepare and issue invoices, assisting with monthly billing cycles.<br>• Participate in annual inventory activities, ensuring accuracy and proper documentation.
We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will provide exceptional support to customers, ensuring their inquiries are handled with professionalism and empathy. You will assist in addressing concerns related to public housing and voucher programs, following established guidelines and procedures to deliver outstanding service.<br><br>Responsibilities:<br>• Respond to incoming calls with professionalism and empathy, striving to resolve inquiries during the initial interaction.<br>• Provide accurate information regarding public housing and voucher programs, ensuring clarity for customers.<br>• Conduct follow-ups on unresolved inquiries to ensure timely and satisfactory resolutions.<br>• Maintain high levels of customer satisfaction by adhering to defined performance standards.<br>• Participate in required training sessions to stay updated on policies, procedures, and best practices.<br>• Utilize pre-approved scripts and protocols to determine the best course of action for customer issues.<br>• Record call details and outcomes into the organization's computer system for accurate documentation.<br>• Identify situations that require escalation and promptly refer them to management for resolution.<br>• Uphold courteous and compassionate communication to create a positive experience for every customer.
<p>We are looking for a dedicated Receptionist/Administrative Assistant for a client in Richmond, Virginia. This role focuses on delivering exceptional customer service by fostering proactive communication, building strong client relationships, and creating a hospitality-driven workplace atmosphere. As a key part of the experience program, you will be instrumental in ensuring a seamless and engaging experience for both clients and service partners. This is a contract to hire opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Manage various programs, including access badges for contractors, landlord building access cards, lost and found services, luggage storage, and quarterly inspections for art and meeting spaces.</p><p>• Collaborate with the conference services team and administrative staff to organize and support site events.</p><p>• Address and escalate issues related to building services such as janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels.</p><p>• Foster teamwork and cooperation with other service lines to ensure smooth operations.</p><p>• Contribute to projects and initiatives aimed at enhancing employee engagement, boosting productivity, reducing costs, mitigating risks, and creating value for the client.</p><p>• Perform additional responsibilities and tasks as assigned to support overall service delivery.</p>
<p>We are looking for an attentive and precise Accounting Associate to join our team in Richmond, VA. This role focuses on managing essential accounting tasks, including accounts receivable and bank reconciliations, while also supporting customer inquiries and resolving issues. This is a long-term contract to hire position that offers a great opportunity to develop your accounting expertise and contribute to a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Perform accounts receivable tasks, ensuring accuracy and timeliness in financial transactions.</p><p>• Handle bank reconciliations, maintaining precise and up-to-date records.</p><p>• Respond to customer inquiries, providing clear and thorough communication.</p><p>• Investigate and resolve complaints or discrepancies, ensuring customer satisfaction.</p><p>• Create and update spreadsheets to manage and analyze financial data effectively.</p><p>• Conduct research to identify and resolve accounting-related issues.</p><p>• Support accounts payable processes as needed to maintain smooth operations.</p><p>• Collaborate with team members to ensure compliance with accounting standards and procedures.</p><p>• Act as a lead on specific tasks or projects, providing guidance to peers when necessary.</p>
We are looking for a dedicated Patient Care Coordinator to join our team in Richmond, Virginia. In this role, you will be a key point of contact for patients, ensuring their needs are met and their experience is seamless. This position combines administrative duties with patient advocacy, requiring strong communication skills and attention to detail.<br><br>Responsibilities:<br>• Welcome patients with professionalism and warmth to create a positive and comfortable environment.<br>• Schedule, adjust, and confirm patient appointments while prioritizing urgent needs.<br>• Clearly communicate treatment plans and procedures to patients, addressing their questions and concerns.<br>• Collaborate with dental professionals to organize and coordinate treatment plans and follow-up visits.<br>• Provide patients with detailed financial information, including insurance coverage, payment plans, and out-of-pocket costs.<br>• Handle insurance claims submission and follow-ups to ensure timely processing.<br>• Collect payments and maintain accurate financial records for patient accounts.<br>• Keep patient records updated and compliant with regulatory standards.<br>• Manage doctor and hygiene schedules to maximize office efficiency.<br>• Act as a patient advocate by addressing concerns and fostering strong relationships built on empathy and trust.
We are looking for a detail-oriented Administrative Assistant to join our team in Chester, Virginia. This contract position offers an excellent opportunity for an individual with strong communication skills and experience in administrative roles. The ideal candidate will be proficient in Microsoft Office applications and possess exceptional organizational abilities to support daily office operations.<br><br>Responsibilities:<br>• Handle incoming calls and provide excellent customer service to clients and colleagues.<br>• Perform accurate data entry tasks using Foundation software and Microsoft Excel.<br>• Manage email correspondence efficiently, ensuring timely responses and follow-ups.<br>• Schedule appointments and maintain a well-organized calendar.<br>• Assist with receptionist duties, including welcoming visitors and directing them appropriately.<br>• Prepare and edit documents using Microsoft Word and PowerPoint.<br>• Coordinate and oversee general office activities to ensure smooth operations.<br>• Support team members with administrative tasks and ensure deadlines are met.<br>• Maintain accurate records and files for easy retrieval.<br>• Collaborate with other departments to ensure seamless communication and workflow.
<p>We are looking for a skilled individual to join our healthcare team in Henrico, Virginia, as a Medical Billing Specialist. In this long-term contract role, you will play a vital part in ensuring the accuracy and efficiency of billing processes, claims management, and collections. This position offers an excellent opportunity to contribute to the healthcare industry's revenue cycle management while utilizing your expertise in medical billing systems.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit medical claims accurately and on time to ensure timely reimbursement.</p><p>• Review and resolve billing discrepancies, denials, and appeals effectively.</p><p>• Manage collections activities by following up on outstanding balances and communicating with patients and insurance providers.</p><p>• Utilize eClinicalWorks (eCW) to maintain and update billing records and claims information.</p><p>• Identify and address issues related to hospital billing processes to improve efficiency.</p><p>• Collaborate with the revenue cycle management team to optimize billing workflows.</p><p>• Analyze financial data and prepare reports related to claims and collections.</p><p>• Ensure compliance with healthcare regulations and billing standards.</p><p>• Provide excellent customer service while addressing patient inquiries regarding billing and payments.</p><p>• Stay updated on industry best practices and changes in medical billing policies.</p>
We are looking for an experienced Senior Staff Accountant to join our team in Toano, Virginia. In this role, you will oversee accounts payable and receivable, maintain accurate financial records, and ensure compliance with tax and regulatory requirements. You will be the sole accountant managing essential financial operations while collaborating with other team members to ensure seamless processes.<br><br>Responsibilities:<br>• Handle accounts payable and receivable processes, ensuring timely and accurate entries.<br>• Maintain detailed financial records and resolve any discrepancies.<br>• Oversee cash flow management and prepare financial reports for tax filings, including annual tax and 1099 reports.<br>• Manage multistate sales tax reporting and compliance, working closely with Avalara.<br>• Collaborate with the customer service/accounting team member on credit card coding, asset tracking, and subscription/license management.<br>• Ensure compliance with applicable accounting standards and regulations.<br>• Utilize Oracle NetSuite for financial operations and reporting.<br>• Perform month-end close activities, including journal entries and account reconciliations.<br>• Prepare and reconcile bank statements to maintain accurate financial data.<br>• Provide insights and recommendations to the company president based on financial analysis.
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Richmond, Virginia. In this long-term contract position, you will play a pivotal role in leading enterprise-wide system selection and planning efforts within the financial services industry. This role requires a strategic thinker who can engage stakeholders, evaluate system options, and deliver executive-level insights to guide decision-making and implementation readiness.<br><br>Responsibilities:<br>• Conduct comprehensive analysis of existing systems, processes, and data architecture to identify gaps and opportunities for improvement.<br>• Manage the evaluation of potential system options, including various cloud-based platforms and data-driven solutions, ensuring objective assessments.<br>• Collaborate closely with project teams and stakeholders through workshops, journey mapping, and requirements gathering to ensure alignment.<br>• Develop and present executive-level reports, including dashboards, status updates, and recommendations on risks and decisions.<br>• Lead the product selection process by defining evaluation criteria, creating scoring matrices, and conducting reference checks.<br>• Prepare implementation plans for the selected solution, including scope, requirements, service-level agreements, and vendor selection criteria.<br>• Define a strategic roadmap with clear milestones, focusing on immediate wins that support business growth.<br>• Establish data governance and integration strategies that align with security and regulatory standards within the financial services sector.<br>• Explore and recommend AI and machine learning applications for enhanced insights, automation, and personalization.<br>• Coordinate change management efforts and training to ensure successful adoption of new systems.
We are looking for a meticulous individual to join our healthcare team in Henrico, Virginia as part of a long-term contract position. This role focuses on medical billing, claims processing, and collections, ensuring seamless revenue cycle management. The ideal candidate will demonstrate expertise in handling billing systems and claims appeals within a medical setting.<br><br>Responsibilities:<br>• Manage medical billing processes, including claims submission and payment tracking.<br>• Conduct collections efforts to recover overdue payments and resolve outstanding balances.<br>• Analyze and address medical denials by identifying root causes and implementing corrective actions.<br>• Prepare and submit medical appeals to insurance providers for rejected claims.<br>• Collaborate with hospital billing departments to ensure accurate documentation and coding.<br>• Utilize eClinicalWorks (eCW) software for efficient claims management and record-keeping.<br>• Maintain compliance with healthcare regulations and billing standards.<br>• Communicate effectively with patients, providers, and insurance companies to resolve billing inquiries.<br>• Monitor account statuses and generate regular reports for revenue cycle performance.<br>• Identify opportunities to streamline billing workflows and improve operational efficiency.
