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2 results for Customer Service in Richmond, VA
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client account activities from Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, works well in a fast-paced call center setting, and takes pride in maintaining accurate records. The person in this role will engage with external contacts by phone, help clarify payment and enrollment details, and ensure account information is complete and up to date.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide customers through payment methods, registration steps, and account expectations with professionalism and clarity.<br>• Enter new information and revise existing records accurately within company databases and account management systems.<br>• Record each conversation, status update, and planned next step to maintain complete interaction histories.<br>• Reconnect with vendors and clients when registrations are unfinished or required documentation and details are still pending.<br>• Examine account records for inconsistencies, investigate issues, and work directly with customers to correct errors.<br>• Coordinate with internal teams to help move account matters forward and support timely issue resolution.<br>• Achieve established targets for call activity, service quality, productivity, and customer experience.
- 2026-09-17T00:00:00Z
- Oilville, VA
- onsite
- Temporary to Hire
- 21 - 24 USD / Hourly
- We are looking for a Customer Service and Logistics Representative to join a team in Virginia on a contract-to-permanent basis. This position supports customers and sales partners by managing inquiries, preparing pricing information, and ensuring orders move through the process accurately and on schedule. The role also works closely with shipping, production, and internal support teams to keep communication clear, documentation organized, and service levels high.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages, address service-related questions, and provide helpful product and order information.<br>• Prepare accurate pricing and quotation details for parts and equipment, maintain records of quoted opportunities, and follow up to support order conversion.<br>• Enter sales orders with complete and precise information for attachments, parts, tracks, and warranty-related items.<br>• Share product specifications, measurements, installation materials, brochures, images, and other resources needed by customers and sales representatives.<br>• Coordinate equipment reservations and related order details for customers who require pre-assigned serial numbers or prepaid arrangements.<br>• Support account follow-up activities by assisting with past-due balances, return authorization requests, and customer communication regarding account status.<br>• Communicate delivery expectations, process order revisions with proper documentation, and ensure updated details are shared with the appropriate internal teams.<br>• Work closely with shipping and production personnel to help prioritize orders, monitor fulfillment progress, and promote on-time delivery.<br>• Review open order activity, drop-ship items, and inbound container updates on a routine basis to keep records current and actions moving forward.
- 2026-10-01T00:00:00Z