We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this role, you will provide outstanding support to customers by handling inquiries, managing orders, and resolving issues with efficiency and attention to detail. This is a Contract to permanent position, offering an excellent opportunity to grow within the transport industry.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer calls, addressing inquiries and concerns with a positive attitude.<br>• Process order entries accurately and efficiently while ensuring customer satisfaction.<br>• Collaborate with team members to resolve customer issues and provide solutions.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Deliver exceptional service by staying informed about company products and policies.<br>• Follow up with customers as needed to ensure their issues are fully resolved.<br>• Handle high call volumes with attention to detail, ensuring all customers feel valued and supported.<br>• Assist in identifying trends in customer feedback to improve overall service quality.<br>• Adhere to company guidelines and standards for customer service excellence.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. This is a Contract-to-Permanent position within the wholesale distribution industry, offering an opportunity to showcase your customer service expertise while contributing to a dynamic and collaborative environment. If you thrive in fast-paced settings and enjoy resolving customer inquiries, this role is perfect for you.<br><br>Responsibilities:<br>• Address and resolve customer issues promptly and professionally.<br>• Process order changes with accuracy and efficiency.<br>• Coordinate with freight carriers to track and confirm shipment statuses.<br>• Handle claims and modifications related to customer orders.<br>• Collaborate with various departments to ensure seamless communication and resolution of issues.
<p>We are looking for a dedicated Receptionist/Administrative Assistant for a client in Richmond, Virginia. This role focuses on delivering exceptional customer service by fostering proactive communication, building strong client relationships, and creating a hospitality-driven workplace atmosphere. As a key part of the experience program, you will be instrumental in ensuring a seamless and engaging experience for both clients and service partners. This is a contract to hire opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Manage various programs, including access badges for contractors, landlord building access cards, lost and found services, luggage storage, and quarterly inspections for art and meeting spaces.</p><p>• Collaborate with the conference services team and administrative staff to organize and support site events.</p><p>• Address and escalate issues related to building services such as janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels.</p><p>• Foster teamwork and cooperation with other service lines to ensure smooth operations.</p><p>• Contribute to projects and initiatives aimed at enhancing employee engagement, boosting productivity, reducing costs, mitigating risks, and creating value for the client.</p><p>• Perform additional responsibilities and tasks as assigned to support overall service delivery.</p>
We are looking for an organized and proactive Dispatcher to join our team in Richmond, Virginia. In this role, you will be responsible for coordinating transit operations, ensuring the timely dispatch of bus drivers, and maintaining efficient communication channels. This is a Contract-to-Permanent position that offers the opportunity to grow within the transport industry.<br><br>Responsibilities:<br>• Coordinate the scheduling and dispatch of bus drivers to ensure timely service.<br>• Maintain clear and effective communication with drivers to address any operational issues.<br>• Utilize computer-aided dispatch systems to manage and monitor transit operations.<br>• Provide exceptional customer service by assisting with inquiries and resolving service-related concerns.<br>• Monitor transportation routes and adjust schedules as needed to optimize efficiency.<br>• Collaborate with logistics teams to ensure smooth operations and manage resources effectively.<br>• Document and report incidents, delays, or other operational challenges promptly.<br>• Ensure compliance with company policies and transportation regulations.<br>• Track and analyze operational data to identify areas for improvement.
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Richmond, Virginia. This Contract-to-Permanent position is ideal for someone with strong communication skills and the ability to manage a variety of administrative and customer service tasks efficiently. The role involves interacting with employees, handling inquiries, and ensuring compliance in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to employee inquiries via phone, addressing general questions and concerns with professionalism and clarity.</p><p>• Manage 20-30 incoming calls daily, providing accurate information and resolving issues as needed.</p><p>• Process unemployment claims efficiently and ensure all documentation is completed according to company standards.</p><p>• Support company compliance efforts by maintaining accurate records and adhering to established policies.</p><p>• Assist in filing complaints and follow up on resolution processes.</p><p>• Collaborate with team members to provide administrative support across various functions.</p><p>• Ensure data entry and order processing tasks are completed accurately and on time.</p><p>• Maintain a high level of customer service in all interactions, both inbound and outbound.</p><p>• Adapt to training and development opportunities to continuously improve skills and performance.</p>
We are looking for a Facilities Coordinator to join our team on a Contract basis in Richmond or Plano, Virginia. This role offers a hybrid work schedule with a minimum of three days onsite per week and requires a high level of organization, attention to detail, and proficiency in Google Suite and Microsoft Excel. The ideal candidate will support various facilities management functions, collaborate with vendors and service providers, and ensure seamless operations within a corporate environment.<br><br>Responsibilities:<br>• Serve as the primary liaison between support services, account teams, and external vendors to ensure efficient communication and coordination.<br>• Utilize computerized maintenance management systems to create, monitor, and manage work orders and reports.<br>• Support process-oriented tasks such as site closures, transaction sales, and final walkthrough scheduling.<br>• Coordinate requests from vendors, landlords, and buyers while tracking utility data and storm event updates.<br>• Provide superior customer service, addressing unique situations with professionalism and creative problem-solving.<br>• Ensure the delivery of committed services, follow up with customers, and maintain client satisfaction.<br>• Assist with building services and operational needs, ensuring minimal disruption to client environments.<br>• Monitor and improve processes, systems, and service delivery for continuous client satisfaction.<br>• Collaborate with facilities staff and service providers to execute tasks effectively.<br>• Handle additional duties and tasks as assigned to support overall operations.
We are looking for a detail-oriented Account Associate to join our team in Glen Allen, Virginia. In this role, you will leverage your analytical and organizational skills to ensure the delivery of high-quality data solutions in the retail industry. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to dynamic client projects while fostering collaboration across teams.<br><br>Responsibilities:<br>• Assess and enhance data quality to ensure accurate and reliable deliveries for clients.<br>• Safeguard the integrity of client data required to meet project deliverables.<br>• Perform thorough quality checks and statistical analyses of data prior to submission.<br>• Design data collection schedules tailored to client requirements, including selecting optimal collection sites and methodologies.<br>• Approve invoices and verify billing accuracy for completed assignments.<br>• Collaborate with the Field Operations team to implement processes for onboarding new client projects.<br>• Identify and recommend improvements to existing workflows and operational processes.<br>• Handle client-initiated ad hoc data inquiries and assignments with precision.<br>• Promote teamwork between Field Operations and Sales teams to enhance the value of solutions provided to clients.<br>• Complete other responsibilities as needed to support client success.
<p>We are looking for a detail-oriented, bilingual, Spanish speaking, Collections Specialist to join our team in Henrico, Virginia. This Contract to permanent position is ideal for someone with strong communication skills and a background in commercial and consumer collections. The role involves managing past-due real estate and property tax accounts while providing excellent customer service in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Contact clients to address overdue real estate and property tax accounts and arrange payment plans.</p><p>• Monitor and follow up on outstanding balances to ensure timely resolution of payment issues.</p><p>• Utilize call center tools to manage high volumes of customer interactions efficiently.</p><p>• Collaborate with internal teams to investigate and resolve disputes related to billing and collections.</p><p>• Maintain accurate records of all customer communications and payment agreements.</p><p>• Ensure compliance with relevant laws and company policies during collection activities.</p><p>• Provide exceptional customer service while handling sensitive financial matters.</p><p>• Analyze account histories to identify trends and recommend improvements to collection strategies.</p><p>• Respond promptly to customer inquiries regarding account balances and payment terms.</p><p>• Contribute to team goals by meeting or exceeding collection targets.</p>
We are looking for a skilled Training Specialist to join our team in Richmond, Virginia. In this long-term contract position, you will play a key role in developing and delivering engaging training materials to support organizational goals. If you have a passion for creating impactful learning experiences and possess expertise in e-learning tools, we encourage you to apply.<br><br>Responsibilities:<br>• Create and design interactive e-learning modules using tools like Adobe Captivate and Articulate Storyline.<br>• Facilitate virtual training sessions through platforms such as Cisco Webex Meetings.<br>• Develop courseware and instructional materials tailored to organizational needs.<br>• Ensure training programs comply with industry standards and regulatory requirements.<br>• Collaborate with stakeholders to identify training gaps and implement effective solutions.<br>• Document training processes and maintain accurate records for compliance purposes.<br>• Support system implementations by designing and delivering associated training materials.<br>• Provide exceptional customer service and communication throughout the training process.<br>• Monitor and evaluate the effectiveness of training programs, recommending improvements as needed.<br>• Manage multiple training projects simultaneously while adhering to timelines and quality standards.
<p>We are looking for a skilled Collections Specialist to join our team in Henrico, Virginia. This Contract-to-permanent position offers an opportunity to work in a fast-paced and detail-oriented services environment, focusing on recovering past due real estate and property tax payments. Ideal candidates will bring expertise in collections processes and call center operations to manage high-volume interactions effectively. This opportunity offers hybrid options! </p><p><br></p><p>Responsibilities:</p><p>• Handle the collection of overdue real estate and property tax payments with professionalism and efficiency.</p><p>• Communicate with clients via phone, email, and other channels to resolve outstanding balances.</p><p>• Manage high-volume call center operations while maintaining exceptional customer service standards.</p><p>• Utilize established credit and collection procedures to negotiate payment plans and settlements.</p><p>• Track and document all interactions and transactions accurately in the system.</p><p>• Collaborate with internal teams to address disputes and ensure timely resolution.</p><p>• Identify and escalate complex cases to appropriate departments for further action.</p><p>• Monitor account statuses and provide regular updates to management.</p><p>• Maintain compliance with legal regulations and company policies during all collection activities.</p>
We are looking for an experienced Senior Staff Accountant to join our team in Toano, Virginia. In this role, you will oversee accounts payable and receivable, maintain accurate financial records, and ensure compliance with tax and regulatory requirements. You will be the sole accountant managing essential financial operations while collaborating with other team members to ensure seamless processes.<br><br>Responsibilities:<br>• Handle accounts payable and receivable processes, ensuring timely and accurate entries.<br>• Maintain detailed financial records and resolve any discrepancies.<br>• Oversee cash flow management and prepare financial reports for tax filings, including annual tax and 1099 reports.<br>• Manage multistate sales tax reporting and compliance, working closely with Avalara.<br>• Collaborate with the customer service/accounting team member on credit card coding, asset tracking, and subscription/license management.<br>• Ensure compliance with applicable accounting standards and regulations.<br>• Utilize Oracle NetSuite for financial operations and reporting.<br>• Perform month-end close activities, including journal entries and account reconciliations.<br>• Prepare and reconcile bank statements to maintain accurate financial data.<br>• Provide insights and recommendations to the company president based on financial analysis.
We are looking for a skilled Tax Accountant to join our team in Mechanicsville, Virginia. In this role, you will focus on preparing and reviewing tax returns for individuals and businesses, ensuring compliance with federal and state regulations. This is an excellent opportunity to work in a collaborative environment and contribute to the success of a diverse client portfolio.<br><br>Responsibilities:<br>• Prepare accurate and timely individual and business tax returns, including corporate and partnership filings.<br>• Review tax returns prepared by other team members, ensuring thoroughness and resolving any discrepancies.<br>• Maintain updated status codes within UltraTax CS software and track both billable and non-billable time daily in Practice CS.<br>• Stay informed on current federal and state tax laws to ensure compliance and provide expert guidance.<br>• Collaborate with clients to address tax-related inquiries and offer tailored solutions.<br>• Utilize expertise in UltraTax CS and Practice CS to streamline processes and enhance efficiency.<br>• Manage multiple client engagements independently while adhering to deadlines.<br>• Contribute to the firm's development initiatives by sharing knowledge and best practices.<br>• Ensure all documentation and reports are organized and accessible for reference.<br>• Support the firm’s mission of delivering high-quality service to a loyal client base.
We are looking for a dedicated LMS System Administrator to oversee the technical configuration and user support of our Learning Management System (LMS). This role involves managing the current platform, supporting end-users, and leading the implementation of a new LMS and related systems. Based in Fredericksburg, Virginia, this position is ideal for someone who thrives in a fast-paced, technology-driven environment.<br><br>Responsibilities:<br>• Lead the implementation of a new Learning Management System (LMS) and Student Information System, collaborating with vendors and internal teams to configure, test, and launch the platforms.<br>• Administer, configure, and maintain the existing LMS and future systems in alignment with organizational policies and industry standards.<br>• Provide technical support to departments, ensuring optimal system performance and functionality for organizational initiatives.<br>• Analyze business requirements and deliver tailored technical solutions, including customizations and integrations, while balancing user needs with technical constraints.<br>• Collaborate on technical projects to ensure they align with the organization's technology strategies and goals.<br>• Manage data imports, perform regular data hygiene activities, and ensure data accuracy within the LMS.<br>• Respond promptly to user support tickets, resolving issues related to the LMS and associated systems.<br>• Identify and address recurring user issues by developing solutions and improving system usability.<br>• Create and maintain comprehensive documentation, including standard operating procedures, training materials, and user guides.<br>• Provide backup support for other IT roles and participate in departmental activities such as budget planning and strategic initiatives.
<p>Job Summary:</p><p><br></p><p>The Sales Finance Director Role partners closely with the Sales teams to develop customer and channel </p><p>strategies and drive profitable customer growth in line with that strategy. The role works closely across </p><p>the Demand organization, and other key finance and non-finance stakeholders, to steer value creation </p><p>across our customer portfolio.</p><p><br></p><p>Key Duties and Responsibilities:</p><p>The Sales Finance Director Role is a catalyst for change by bringing an outside in perspective, financial </p><p>analysis and insights frame issues and drive actions. In particular the role will:</p><p>• Partner with Sales to develop Customer and Channel strategies. Transform these strategies into </p><p>integrated value creation plans. Identify levers and priority initiatives to deliver value creation </p><p>goals.</p><p>• Provide insights into financial performance, proactively identify and analyze business issues and </p><p>opportunities and drive actions to meet financial commitments.</p><p>• Communicate risks and opportunities against delivery of plan and propose corrective actions.</p><p>• Bring perspective by analyzing trends, performance indicators and connect Customer/Channel </p><p>performance with overall business performance.</p><p>• Serve as trusted advisor to the Head of Sales and partner with Sales teams to deliver Channel </p><p>business objectives including, growth, profitability, value creation and share.</p><p>• Lead the Periodic Trade reviews to evaluate risks and opportunities, drive trade-off decisions and </p><p>ensure Channel Trade Strategy supports overall business objectives.</p><p>• Partner with Sales to drive robust Revenue Growth Management (RGM) plans and key activities </p><p>to execute these plans.</p><p>• Proactively analyze and manage Customer P& L with close attention to Gross Margin to deliver </p><p>optimal sales and profit.</p><p>• Partner with Sales Strategy to develop quarterly Customer and Trade forecast highlighting any </p><p>variances to prior forecast and AOP. </p><p>• Ensure strong financial controls are embedded across Sales.</p><p>• Support ad-hoc requests and projects</p><p><br></p><p>Qualifications:</p><p>• Bachelor’s degree in Finance, Accounting or related fields, MBA preferred, but not required</p><p>• 7-10+ years of relevant experience with emphasis on sales finance, financial planning & analysis, </p><p>business partnering and consulting</p><p>• Approachable, strong business acumen, ability to drive accountability and follow through with a</p><p>ROI mindset </p><p>• Demonstrated analytical and insights capabilities</p><p>• The ability to think creatively, perform independently and be driven by curiosity</p><p>• Use of financial systems, Excel, PPT, Word, PowerBI, Circana, Peoplesoft, Blacksmith, High Radius,</p><p>etc. is a plus</p>
Position Requirements<br>• Bachelor’s Degree or advanced degree. Preferred areas: computer science, project management, business, or accounting.<br>• At least 5+ years of technical project management experience in a service provider, face-paced, multi-tasking environment= – experience managing networking and third-party vendors is required.<br>• At least 4+ years working with business functional teams or work experience relevant to information technology and project management<br>• Skilled in the application of project management methodologies, with exceptional proficiency in budget management, compliance with contracts, and client relationships<br>• Experience working both independently and in a project team-oriented, collaborative environment<br>• Ability to quickly adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities<br>• Ability to elicit cooperation from a wide variety of sources including management, clients, and other departments<br>• Ability to hold project teammates accountable for completing project deliverables accurately and on time, by escalating issues to management as needed.<br>• Ability to effectively prioritize and execute tasks in a high-pressure environment<br>• Strong verbal, written, and interpersonal communication skills<br>• Ability to effectively manage conflict between team members<br>• Exceptional planning and organizing skills<br>• Must be able to learn, understand, and apply new technologies<br>• Ability to work a flexible schedule to meet business needs of clients across multiple US and international time-zones<br>• Must have a strong accounting or financial process understanding<br>Desirable Qualifications<br>• Project Management Professional (PMP)® certification<br>• 5+ years working within a Professional Services consulting organization.<br>• 5+ years project management experience with Infrastructure based projects.<br>Some of the exciting work you will encounter: <br>• Overseeing project scope of multi-site networking refresh including cabling. Project team will include internal and third-party resources.<br>• Direct and manage project development and execution from initiation to closure utilizing standard project methodology<br>• Facilitate the definition of project scope, goals, and deliverables in support of business objectives<br>• Coordinate all meetings/communications between the client and Project Team throughout the project<br>• Clearly communicate expectations to team members<br>• Identify project success criteria and disseminate to involved parties throughout the project lifecycle<br>• Develop and deliver progress reports, proposals, requirements documentation, and presentations<br>• Determine the content of status reports from the project team, analyze results, and troubleshoot problem areas<br>• Identify and manage project dependencies and critical path; identify and resolve issues and conflicts within the project team; identify project risks and suggest methods of mitigating those risks<br>• Effectively manage project scope by ensuring any changes to scope are documented and approved; proactively manage changes in project scope, identify potential crises, and devise contingency plans<br>• Manage incidents and change orders within assigned projects, including escalations needed to ensure timely completion
<p>We are looking for an experienced <strong>Fiber Optics Solutions Engineer</strong> to join our team in Richmond, Virginia. The Fiber Optics Solutions Engineer is responsible for supporting and optimizing fiber optics sales and manufacturing processes. This support includes quoting custom-built products, development and maintenance of accurate documentation, analyzing current processes and implementing improvements process that will improve quality, labor efficiency, and/or workflow. Champion of new product introduction to manufacturing processes, while maintaining our premium quality standards. The Fiber Optics Solutions Engineer will work closely with the QMED team which includes Quality Assurance, Manufacturing, Engineering and Drafting, upper management and the sales teams to support product quoting and manufacturing requirements.</p><p><br></p><p><em><u>KEY RESPONSIBILITIES</u></em></p><ul><li>Support of sale team during the quoting process for in-house manufactured products</li><li>Daily engagement with Quality, Manufacturing and Drafting teams to actively improve process efficiency.</li><li>Daily engagement on the manufacturing floor to provide hands-on support for process improvements.</li><li>Create Time Studies to analyze and improve labor calculations and estimations.</li><li>Documentation of custom solutions such as generating Bill of Material, Assembly Drawings, component sourcing, and assembly techniques.</li><li>Fully maintain all manufacturing systems including maintenance and calibration documentation.</li><li>Support management requirements as needed.</li></ul>
<p>We are looking for a skilled Bilinigual Administrative Assistant to join our team in Richmond, Virginia. In this role, you will play a key part in ensuring smooth day-to-day operations by providing clerical support and assisting with document translation between English and Spanish. This is a long-term contract position offering the opportunity to contribute to the local government sector.</p><p><br></p><p>Responsibilities:</p><p>• Translate written documents and verbal communications between English and Spanish to support effective communication.</p><p>• Handle sensitive client information with discretion and maintain strict confidentiality at all times.</p><p>• Assist caseworkers and other team members with administrative tasks, including filing, scheduling, and data entry.</p><p>• Respond to inbound calls and provide accurate information or direct inquiries to the appropriate department.</p><p>• Coordinate with various departments to ensure client requests are processed in a timely and efficient manner.</p><p>• Maintain organized records and ensure all documentation is accurate and up-to-date.</p><p>• Greet visitors and manage receptionist duties, creating a welcoming environment.</p><p>• Support the preparation of reports, presentations, and other business documents as needed.</p>
<p>Financial Reporting - Accounting Analyst </p><p>We are looking for a detail-oriented Financial Reporting Analyst to join our client based in Richmond, Virginia. In this role, you will contribute to the preparation and analysis of financial reports, ensuring compliance with accounting standards and regulatory requirements. You will collaborate with various departments across the organization to address complex accounting challenges and provide actionable insights to support strategic decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Prepare monthly, quarterly, and annual financial statements, as well as earnings releases and regulatory filings, with guidance from leadership and senior analysts.</p><p>• Create and review financial schedules, analyses, reconciliations, and journal entries to ensure accuracy and compliance.</p><p>• Participate in special projects, including the implementation of new accounting standards or systems, while serving as a subject-matter expert in external reporting requirements.</p><p>• Conduct research on technical accounting issues and provide clear recommendations to management and other teams.</p><p>• Assist in supporting external audits by preparing schedules for reviews, annual audits, and compliance testing, while maintaining accurate process documentation.</p><p>• Collaborate with departments such as Investor Relations, Legal, Treasury, Tax, and Audit Services to ensure seamless reporting and compliance.</p><p>• Evaluate and interpret accounting policies to address technical and business-related challenges.</p><p>• Monitor developments in financial reporting regulations and guide the organization in adapting to changes.</p><p>• Contribute to maintaining accurate reporting processes and ensure adherence to internal controls.</p><p><br></p>
