Add your latest resume to match with open positions.

8 results for Customer Service in Richmond, VA

Customer Service Rep

Hopewell, VA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Customer Service Rep to support daily customer and order-related activities in Virginia. This position is ideal for someone who communicates clearly, stays organized, and can manage shipping, order entry, and document handling with accuracy. The role works closely with customers and freight partners to keep transactions moving efficiently and maintain dependable administrative support. Responsibilities: • Respond to incoming customer calls and provide timely, attentive assistance with questions, requests, and order updates. • Enter and manage customer orders accurately, ensuring details are complete and aligned with company procedures. • Coordinate freight shipments by preparing required information and working with carriers to support on-time movement of goods. • Prepare freight quotes and communicate shipping options or related details to customers as needed. • Review and process invoices and shipment-related documentation with strong attention to accuracy. • Maintain organized records by filing paperwork and keeping customer and order documents easy to access. • Perform data entry tasks to update order, shipping, and account information within internal systems. • Support day-to-day customer service and accounting-related administrative tasks to help maintain smooth operations.
2026-07-21T00:00:00Z

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support vendor and client account activities for a long-term contract position. In this role, you will communicate with external partners to confirm payment and account details, provide clear guidance on enrollment steps, and keep records accurate and up to date. This opportunity is ideal for someone who is comfortable managing frequent phone interactions while delivering attentive service and maintaining strong documentation practices. Responsibilities: • Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information. • Guide customers through available payment methods, registration steps, and required account documentation in a clear and detail-oriented manner. • Enter new information and revise existing records in internal databases to keep account data complete and accurate. • Record conversations, status updates, and next steps thoroughly to ensure proper tracking of each interaction. • Reconnect with vendors and clients to obtain missing details and move incomplete account setups toward completion. • Examine account information for inconsistencies, investigate issues, and contact customers as needed to correct discrepancies. • Partner with internal teams to address account concerns and support timely resolution of processing issues. • Achieve established expectations for call activity, service quality, accuracy, and overall productivity.
2026-08-04T00:00:00Z

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support vendor and client account activities from Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, manages a high volume of calls with confidence, and keeps records accurate and up to date. The person in this role will help guide customers through payment-related questions and registration steps while ensuring account details are properly documented and resolved in a timely manner. Responsibilities: • Place a large number of outbound calls each day to vendors and clients to confirm account details and payment information. • Walk customers through available payment methods, enrollment steps, and account setup expectations in a clear and thorough way. • Enter new data and revise existing records within internal databases to keep account information complete and accurate. • Record conversations, changes made to accounts, and planned follow-up actions with strong attention to detail. • Reconnect with vendors and clients to obtain missing documents, incomplete registration details, or other outstanding setup items. • Examine account information for inconsistencies, research issues, and contact customers to correct discrepancies. • Work closely with internal teams to support timely handling of account concerns and processing needs. • Achieve daily performance targets related to call activity, service quality, productivity, and customer experience.
2026-08-04T00:00:00Z

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
16.15 - 18 USD / Hourly
We are looking for a customer-focused individual to support a local government organization serving residents in Richmond, Virginia. This Long-term Contract position is ideal for someone who can provide clear guidance, resolve questions efficiently, and deliver a positive experience in a public-facing environment. The role blends strong service skills with administrative and accounting support, making it well suited for someone who is organized, responsive, and comfortable handling detailed records. Responsibilities: • Respond to questions from residents and stakeholders regarding services, programs, policies, and related requests in a courteous and helpful manner. • Guide customers through government procedures and documentation requirements so they can complete processes accurately and efficiently. • Coordinate with internal departments to gather accurate information and provide timely follow-up on inquiries and service issues. • Maintain current knowledge of local government offerings, updates, and community initiatives to ensure dependable customer support. • Enter, review, and update financial and customer data with accuracy across internal systems and records. • Support accounts payable and accounts receivable activities, including processing invoices, tracking transactions, and assisting with payment-related documentation. • Use accounting and office software such as QuickBooks and other computer applications to manage records and complete daily tasks. • Handle confidential or sensitive information with sound judgment, discretion, and attention to compliance standards.
2026-08-05T00:00:00Z

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support vendor and client account activity for a Long-term Contract position based in Richmond, Virginia. This role focuses on building positive customer interactions through frequent phone outreach, clear communication about payment-related processes, and accurate handling of account details. The ideal candidate is organized, service-driven, and comfortable working in a fast-paced environment where attention to detail and consistent follow-through are essential. Responsibilities: • Place a high volume of outbound calls to vendors and clients to confirm account details and payment information. • Guide customers through payment methods, registration steps, and account setup expectations with professionalism and clarity. • Enter new records and update existing account information accurately in internal databases and company systems. • Record customer conversations, status changes, and required follow-up actions in a timely and detailed manner. • Reconnect with vendors and clients to obtain missing documentation, complete unfinished registrations, and move account setup forward. • Audit account information to identify inconsistencies, research issues, and coordinate outreach to resolve discrepancies. • Partner with internal teams to address account-related questions and help ensure prompt issue resolution. • Achieve daily performance expectations related to call activity, productivity, service quality, and customer experience.
2026-08-04T00:00:00Z

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
16.625 - 19.25 USD / Hourly
We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who thrives in a fast-paced, high-volume environment and can communicate clearly with customers by phone. The person in this role will help confirm payment and account details, guide customers through enrollment steps, and keep records accurate and up to date. Responsibilities: • Place a large number of outbound calls to vendors and clients to confirm account details and payment-related information. • Walk customers through available payment methods, registration steps, and account setup expectations with a helpful and detail-oriented approach. • Enter new information and revise existing records within company databases while maintaining a high level of accuracy. • Record each customer conversation, status update, and planned next step in a timely and organized manner. • Reach out to customers when applications or registrations are incomplete and gather any missing details needed to move the process forward. • Examine account information for inconsistencies, investigate discrepancies, and resolve issues through research and direct communication. • Coordinate with internal teams to support prompt handling of account questions and follow-through on outstanding items. • Consistently achieve established performance targets related to call activity, service quality, productivity, and customer support outcomes.
2026-08-04T00:00:00Z

Customer Service and Logistics Representative

Oilville, VA
onsite
Temporary to Hire
21 - 23 USD / Hourly
We are looking for a detail-oriented Customer Service and Logistics Representative to join our team in Virginia. This contract to hire opportunity is ideal for someone who enjoys supporting customers, coordinating orders, and working closely with sales and operations teams to keep business moving efficiently. In this role, you will serve as a key point of contact for inquiries, quotations, and order updates while helping maintain a high standard of service and accuracy across daily activities. Responsibilities:• Respond to inbound customer questions by phone and email, providing clear information on products, order status, service needs, and general support requests.• Enter and process sales orders for parts, attachments, tracks, and warranty-related items, ensuring all details are complete and correct before release.• Coordinate with shipping and production teams to support timely fulfillment, communicate estimated delivery dates, and help resolve order-related issues.• Supply customers and sales partners with product specifications, measurements, installation materials, brochures, images, and other supporting documentation as needed.• Assist with account follow-up activities, including supporting collection efforts on past-due balances and helping maintain accurate customer account information.• Facilitate return requests by gathering the necessary details for Return Goods Authorizations and communicating next steps to customers and internal teams.• Manage order revisions by documenting updates clearly, attaching supporting change records, and confirming adjustments are reflected accurately throughout the process.• Monitor open orders, drop-ship activity, and inbound container status on a regular basis, updating internal notes and escalating outstanding items when needed
2026-08-07T00:00:00Z

Senior Customer Service Representative

Glen Allen, VA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Senior Customer Service Representative to support digital banking clients in Glen Allen, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, solves problems efficiently, and is comfortable assisting customers across phone, chat, and social media channels. The role centers on resolving online banking concerns, guiding customers through service issues, and delivering dependable support while meeting banking policies and compliance standards. Responsibilities:• Respond to customer inquiries related to digital banking services, including loan, deposit, and account maintenance questions, through multiple service channels.• Investigate and resolve issues involving bill pay, online access, and other electronic banking concerns by researching account and platform details.• Manage advanced customer contacts involving matters such as password assistance, account lockouts, and browser-related access problems.• Support the bank’s social media service presence by addressing customer concerns, monitoring interactions, and participating in moderation activities.• Take part in scheduled after-hours and on-call coverage to help maintain support for social media and digital service needs.• Assist with inbound customer communications by identifying needs quickly and providing accurate, service-oriented resolutions.• Use internal systems, established procedures, and sound judgment to address customer questions and determine appropriate next steps.• Stay informed about updates, enhancements, and features related to the bank’s digital products and services.• Follow banking regulations, internal policies, and operational procedures while maintaining quality and accuracy in all customer interactions.
2026-08-07T00:00:00Z