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4 results for Customer Service in Richmond, VA

Customer Service Rep

Hopewell, VA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Customer Service Rep to support daily customer and order-related activities in Virginia. This position is ideal for someone who communicates clearly, stays organized, and can manage shipping, order entry, and document handling with accuracy. The role works closely with customers and freight partners to keep transactions moving efficiently and maintain dependable administrative support. Responsibilities: • Respond to incoming customer calls and provide timely, attentive assistance with questions, requests, and order updates. • Enter and manage customer orders accurately, ensuring details are complete and aligned with company procedures. • Coordinate freight shipments by preparing required information and working with carriers to support on-time movement of goods. • Prepare freight quotes and communicate shipping options or related details to customers as needed. • Review and process invoices and shipment-related documentation with strong attention to accuracy. • Maintain organized records by filing paperwork and keeping customer and order documents easy to access. • Perform data entry tasks to update order, shipping, and account information within internal systems. • Support day-to-day customer service and accounting-related administrative tasks to help maintain smooth operations.
2026-07-21T00:00:00Z

Patient Service Representative

Midlothian, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support individuals and families seeking assistance through a mission-driven non-profit organization in Virginia. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles sensitive conversations with professionalism, and is committed to delivering a positive service experience. In this role, you will guide callers through program-related questions, help them understand eligibility and participation steps, and ensure each interaction is documented accurately and handled with care. Responsibilities: • Respond to inquiries from patients, caregivers, authorized contacts, and other parties with professionalism, empathy, and timely follow-up. • Explain program offerings, qualification standards, enrollment steps, and available support options in a clear and accurate manner. • Walk callers through covered services, limitations, and required next actions so they can move forward confidently in the process. • Help individuals identify helpful resources and gather the information needed to support program participation. • Record call details and service activity thoroughly within designated documentation systems to maintain complete and accurate files. • Route complicated questions, complaints, or unresolved service concerns to the appropriate team members for further review. • Meet established expectations for service quality, responsiveness, productivity, and overall customer support performance. • Follow organizational procedures and all applicable compliance standards while protecting the integrity of patient and program information. • Take part in team meetings, training sessions, and continuous improvement efforts, and provide additional support across related functions when operational needs require it.
2026-07-21T00:00:00Z

Patient Service Representative

Richmond, VA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Patient Service Representative to support a welcoming and efficient front-end experience for patients in Henrico, Virginia. This contract position with potential to become permanent is ideal for someone who enjoys helping others, communicates professionally, and can manage administrative tasks in a fast-paced healthcare or customer-facing setting. The person in this role will serve as a key point of contact for patients, helping coordinate appointments, answer questions, and keep daily office operations running smoothly. Responsibilities:• Coordinate patient appointment scheduling and make updates or changes as needed to support clinic operations.• Welcome patients professionally, guide them through check-in procedures, and provide clear assistance with service-related questions.• Complete patient registration activities accurately, ensuring demographic and insurance details are entered and maintained correctly.• Respond to incoming calls with a strong customer service approach, addressing routine requests and directing concerns appropriately.• Support front office administrative functions such as documenting interactions, managing records, and maintaining organized workflows.• Work closely with clinical and administrative team members to create a positive experience for patients and visitors.• Communicate appointment instructions, office information, and follow-up details in a clear and courteous manner.• Help maintain smooth daily patient flow by identifying scheduling conflicts and resolving issues in a timely manner
2026-07-24T00:00:00Z

Patient Service Representative

Midlothian, VA
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
We are looking for a Patient Service Representative to support individuals, caregivers, and authorized contacts by delivering responsive service and clear guidance about available assistance programs in Midlothian, Virginia. This Long-term Contract position is ideal for someone who communicates with empathy, handles high-volume inquiries with accuracy, and helps applicants understand eligibility, enrollment steps, and available support. The role requires strong documentation habits, a service-focused mindset, and the ability to address questions professionally while following organizational and regulatory standards. Responsibilities: • Respond to incoming calls and inquiries from patients, caregivers, representatives, and other partners with professionalism and compassion. • Explain program offerings, qualification criteria, enrollment steps, and support options in a clear and understandable manner. • Guide callers through program rules, including covered services, excluded services, and required follow-up actions. • Help individuals identify useful resources and gather the information needed to continue with program participation. • Record each interaction thoroughly and accurately in the appropriate systems to maintain complete case information. • Route sensitive concerns, unresolved questions, and service-related issues to the proper team for further review. • Meet established expectations for quality, productivity, responsiveness, and overall customer service performance. • Follow organizational procedures and applicable compliance standards in all communications and documentation. • Take part in team meetings, training sessions, and continuous improvement efforts, and provide support in other departmental areas when needed.
2026-07-21T00:00:00Z