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2 results for Customer Service in Richmond, VA
- Richmond, VA
- onsite
- Temporary / Contract
- 16.15 - 18.7 USD / Hourly
- We are looking for a customer-focused, detail-oriented individual to support a local government organization serving the Richmond, Virginia community. This Long-term Contract position is ideal for someone who enjoys helping the public, resolving questions efficiently, and providing clear guidance on services and procedures. The role requires strong communication, sound judgment, and a commitment to delivering respectful, accurate assistance in a public-facing environment.<br><br>Responsibilities:<br>• Respond to questions from residents and visitors by providing clear, accurate information about government programs, services, and policies.<br>• Guide individuals through service-related steps and administrative procedures to help them complete requests with confidence.<br>• Work closely with internal departments to gather correct details and ensure timely follow-up on public inquiries.<br>• Record customer interactions and update relevant information accurately in tracking systems and databases.<br>• Stay informed on current local government offerings, updates, and community initiatives to provide dependable support.<br>• Handle concerns effectively, identify practical solutions, and escalate complex matters when additional support is needed.<br>• Welcome and direct guests or callers to the appropriate service area while maintaining a courteous and helpful experience.
- 2026-09-08T00:00:00Z
- Petersburg, VA
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This position is ideal for someone who stays composed in a fast-paced setting, learns new processes quickly, and brings a positive, team-oriented approach to daily customer interactions. The role focuses on delivering responsive service, managing order-related activity with accuracy, and supporting a collaborative group that values long-term growth and strong working relationships.<br><br>Responsibilities:<br>• Respond to incoming customer calls and inquiries with professionalism, urgency, and a service-focused mindset.<br>• Enter and update customer orders accurately while maintaining close attention to product, quantity, and delivery details.<br>• Handle both inbound and outbound communication to resolve questions, confirm information, and provide order support.<br>• Maintain accurate records of customer interactions, requests, and follow-up actions to ensure reliable service continuity.<br>• Work closely with internal team members to address issues, support customer needs, and keep daily operations running smoothly.<br>• Manage multiple priorities in a high-volume environment while remaining calm and solution-oriented under pressure.<br>• Learn company procedures, product information, and service expectations quickly to become effective in the role.<br>• Contribute to a welcoming, collaborative team culture and build the skills needed for future leadership growth.
- 2026-09-09T00:00:00Z