We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will play a key part in delivering exceptional service by addressing customer inquiries, resolving issues, and managing communications efficiently. If you thrive in a fast-paced environment and enjoy helping others, this position is an excellent opportunity to showcase your skills.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, email, and other communication channels.<br>• Provide accurate information and solutions to customers while maintaining a friendly and detail-oriented demeanor.<br>• Perform data entry tasks to update customer records and ensure accuracy in order processing.<br>• Manage appointment scheduling and coordinate with customers to confirm details.<br>• Handle inbound and outbound calls efficiently, ensuring customer satisfaction.<br>• Process customer orders and address any related issues in a timely manner.<br>• Utilize Microsoft Excel and Word for documentation and reporting purposes.<br>• Collaborate with team members to improve service delivery and resolve complex issues.<br>• Maintain thorough and organized records of customer interactions and transactions.<br>• Follow established protocols to ensure compliance with company policies and standards.
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. This is a Contract-to-Permanent position within the wholesale distribution industry, offering an opportunity to showcase your customer service expertise while contributing to a dynamic and collaborative environment. If you thrive in fast-paced settings and enjoy resolving customer inquiries, this role is perfect for you.<br><br>Responsibilities:<br>• Address and resolve customer issues promptly and professionally.<br>• Process order changes with accuracy and efficiency.<br>• Coordinate with freight carriers to track and confirm shipment statuses.<br>• Handle claims and modifications related to customer orders.<br>• Collaborate with various departments to ensure seamless communication and resolution of issues.
We are looking for a detail-oriented Administrative Assistant to join our team in Richmond, Virginia. In this long-term contract role, you will provide essential administrative support to ensure smooth operations within a local government setting. This position requires strong organizational skills and proficiency in Microsoft Office applications.<br><br>Responsibilities:<br>• Manage and maintain schedules, appointments, and calendars to ensure efficient time management.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Handle case management tasks, ensuring proper documentation and follow-up.<br>• Organize, review, and control documents to maintain accurate records.<br>• Scan and digitize documents to support electronic file management.<br>• Answer inbound calls professionally and direct them to the appropriate departments.<br>• Perform thorough document reviews to ensure accuracy and compliance.<br>• Utilize Microsoft Excel, Word, and Outlook to perform administrative tasks efficiently.<br>• Assist in managing telephone answering systems, ensuring responsiveness to calls.
<p>We are looking for a personable and detail-oriented Receptionist to join our team in North Chesterfield, Virginia. This Part-Time, Contract-to-Permanent position is perfect for someone who enjoys providing excellent customer service, managing administrative tasks, and ensuring smooth front desk operations. If you thrive in a dynamic environment and are skilled with computer software, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors with professionalism and courtesy.</p><p>• Handle incoming and outgoing mail, packages, and deliveries efficiently.</p><p>• Keep the reception area clean, organized, and presentable.</p><p>• Schedule appointments and meetings using calendar and scheduling tools.</p><p>• Perform basic data entry and maintain accurate records.</p><p>• Answer and direct calls using a multi-line phone system.</p><p>• Support internal teams with general administrative duties as needed.</p><p>• Monitor and address inquiries through email and other communication channels.</p><p>• Collaborate with colleagues to ensure seamless day-to-day front desk operations.</p>
We are looking for a skilled Training Specialist to join our team in Richmond, Virginia. In this long-term contract position, you will play a key role in developing and delivering engaging training materials to support organizational goals. If you have a passion for creating impactful learning experiences and possess expertise in e-learning tools, we encourage you to apply.<br><br>Responsibilities:<br>• Create and design interactive e-learning modules using tools like Adobe Captivate and Articulate Storyline.<br>• Facilitate virtual training sessions through platforms such as Cisco Webex Meetings.<br>• Develop courseware and instructional materials tailored to organizational needs.<br>• Ensure training programs comply with industry standards and regulatory requirements.<br>• Collaborate with stakeholders to identify training gaps and implement effective solutions.<br>• Document training processes and maintain accurate records for compliance purposes.<br>• Support system implementations by designing and delivering associated training materials.<br>• Provide exceptional customer service and communication throughout the training process.<br>• Monitor and evaluate the effectiveness of training programs, recommending improvements as needed.<br>• Manage multiple training projects simultaneously while adhering to timelines and quality standards.
<p>We are looking for an experienced and dynamic Head of Customer Experience to lead a global team focused on delivering exceptional service and engagement. Based in Richmond, Virginia, this role involves managing team leaders and representatives to ensure the highest standards of customer satisfaction. The ideal candidate will possess strong leadership skills and a strategic mindset to drive performance and innovation.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage a global customer experience team, including three team leaders and approximately 40 representatives.</p><p>• Develop and implement strategies to enhance customer engagement and satisfaction across all channels.</p><p>• Lead the team in achieving key performance metrics and operational goals.</p><p>• Collaborate with stakeholders to identify opportunities for improving customer experience processes.</p><p>• Monitor and evaluate team performance, providing guidance and support to ensure continuous improvement.</p><p>• Build and maintain relationships with major donors to support organizational growth.</p><p>• Drive donor solicitation initiatives, focusing on securing major gifts and contributions.</p><p>• Ensure efficient business operations related to customer experience and donor relations.</p><p>• Analyze data and feedback to inform decision-making and strategic planning.</p><p>• Stay up-to-date with industry trends and best practices to maintain a competitive edge.</p>
We are looking for a dedicated LMS System Administrator to oversee the technical configuration and user support of our Learning Management System (LMS). This role involves managing the current platform, supporting end-users, and leading the implementation of a new LMS and related systems. Based in Fredericksburg, Virginia, this position is ideal for someone who thrives in a fast-paced, technology-driven environment.<br><br>Responsibilities:<br>• Lead the implementation of a new Learning Management System (LMS) and Student Information System, collaborating with vendors and internal teams to configure, test, and launch the platforms.<br>• Administer, configure, and maintain the existing LMS and future systems in alignment with organizational policies and industry standards.<br>• Provide technical support to departments, ensuring optimal system performance and functionality for organizational initiatives.<br>• Analyze business requirements and deliver tailored technical solutions, including customizations and integrations, while balancing user needs with technical constraints.<br>• Collaborate on technical projects to ensure they align with the organization's technology strategies and goals.<br>• Manage data imports, perform regular data hygiene activities, and ensure data accuracy within the LMS.<br>• Respond promptly to user support tickets, resolving issues related to the LMS and associated systems.<br>• Identify and address recurring user issues by developing solutions and improving system usability.<br>• Create and maintain comprehensive documentation, including standard operating procedures, training materials, and user guides.<br>• Provide backup support for other IT roles and participate in departmental activities such as budget planning and strategic initiatives.
• Reviews and analyzes contracts and job cost data from source documents (project reports and electronic format) to produce accurate invoices. Verifies data (billed % complete), seeks missing data (support for labor and materials) from appropriate department/division. Submits invoices to appropriate Service Manager, Project Manager or Regional Manager for review and finalization. Follow-up as needed to meet deadlines. Enter accurate data into accounting system or other system/program as needed.<br>• Responsible for monitoring job performance, billed position, and receivable collection for assigned projects. <br>• Effectively communicate with all levels of Operations and Sales team members regarding contract documents, change orders and other contract modifications, approvals and any additional services related to billing. Follows-up and pursues billing related data ensuring that all job costs are fully accounted for and billed appropriately.<br>• Set up new projects and open/close phases.<br>• Maintain project-specific subcontractor and supplier lien waivers.<br>• Set-up/maintenance of new clients and contacts as needed, including special billing instructions.<br>• Prepare periodic and final invoice packages including all applicable backup for approval.<br>• Email final invoice package and/or upload invoice to applicable customer contacts, portals, etc.<br>• Maintain billing folders for projects with all appropriate documents, including notarized lien waivers and monthly invoices, in accordance with standard procedures.<br>• Maintain contract documents provided by Sales and Operations in project folders and accounting system.<br>• Contact customers with past due balances to ensure invoices were received, update any comments that are received in the accounting software and handle any collection issues that may arise.<br>• Prepare and distribute A/R reports to Operations and Sales for monthly progress review.<br>• Perform project close outs in the accounting software and reach out to Operations team as needed.<br>• Provide year end support of auditor requirements, which may include research and reconcilement.<br>• Provide Work-in-Progress (WIP) report tracking and maintenance. <br>• Back-up for cash receipts team.<br>• Prepare any ad hoc reports as needed and additional assignments, as directed by the Corp Credit Manager and/or CFO.<br>• Must continuously adhere to Company’s Controlled Substances and Alcohol Standard.<br>• Expected to work safely, by using good judgment and following all Company safety policies and work procedures with authority to stop an unsafe act.<br>• Performs other related duties as required.<br><br><br><br>EDUCATION AND EXPERIENCE:<br><br>• Bachelor’s Degree or some college courses in accounting or business preferred but not required.<br>• A Project Accountant should typically have 3+ years of experience in billing and receivables.<br>• Prior experience working with a Construction services company is preferred but not required.<br>• A Project Accountant should be proficient and able to effectively utilize Microsoft Office programs (Excel, Outlook, Word), accounting systems, and billing programs.
<p>Job Summary:</p><p><br></p><p>The Sales Finance Director Role partners closely with the Sales teams to develop customer and channel </p><p>strategies and drive profitable customer growth in line with that strategy. The role works closely across </p><p>the Demand organization, and other key finance and non-finance stakeholders, to steer value creation </p><p>across our customer portfolio.</p><p><br></p><p>Key Duties and Responsibilities:</p><p>The Sales Finance Director Role is a catalyst for change by bringing an outside in perspective, financial </p><p>analysis and insights frame issues and drive actions. In particular the role will:</p><p>• Partner with Sales to develop Customer and Channel strategies. Transform these strategies into </p><p>integrated value creation plans. Identify levers and priority initiatives to deliver value creation </p><p>goals.</p><p>• Provide insights into financial performance, proactively identify and analyze business issues and </p><p>opportunities and drive actions to meet financial commitments.</p><p>• Communicate risks and opportunities against delivery of plan and propose corrective actions.</p><p>• Bring perspective by analyzing trends, performance indicators and connect Customer/Channel </p><p>performance with overall business performance.</p><p>• Serve as trusted advisor to the Head of Sales and partner with Sales teams to deliver Channel </p><p>business objectives including, growth, profitability, value creation and share.</p><p>• Lead the Periodic Trade reviews to evaluate risks and opportunities, drive trade-off decisions and </p><p>ensure Channel Trade Strategy supports overall business objectives.</p><p>• Partner with Sales to drive robust Revenue Growth Management (RGM) plans and key activities </p><p>to execute these plans.</p><p>• Proactively analyze and manage Customer P& L with close attention to Gross Margin to deliver </p><p>optimal sales and profit.</p><p>• Partner with Sales Strategy to develop quarterly Customer and Trade forecast highlighting any </p><p>variances to prior forecast and AOP. </p><p>• Ensure strong financial controls are embedded across Sales.</p><p>• Support ad-hoc requests and projects</p><p><br></p><p>Qualifications:</p><p>• Bachelor’s degree in Finance, Accounting or related fields, MBA preferred, but not required</p><p>• 7-10+ years of relevant experience with emphasis on sales finance, financial planning & analysis, </p><p>business partnering and consulting</p><p>• Approachable, strong business acumen, ability to drive accountability and follow through with a</p><p>ROI mindset </p><p>• Demonstrated analytical and insights capabilities</p><p>• The ability to think creatively, perform independently and be driven by curiosity</p><p>• Use of financial systems, Excel, PPT, Word, PowerBI, Circana, Peoplesoft, Blacksmith, High Radius,</p><p>etc. is a plus</p>
