<p>We are seeking a personable and detail-oriented <strong>Customer Service & Outreach Coordinator</strong> to support member engagement and quality control efforts. This role is ideal for someone who enjoys building relationships, communicating proactively, and working independently in a highly visible position within a small, collaborative organization.</p><p><br></p><p>Responsibilities:</p><p>Conduct scripted outreach calls to active members for engagement and quality control purposes</p><p>Draft and send professional follow-up emails summarizing conversations and outlining next steps</p><p>Ensure members understand the full value and benefits of their membership</p><p>Identify potential upsell or upgrade opportunities and communicate them appropriately</p><p>Gather quality control feedback and identify operational updates (e.g., plant openings/closures, business expansions)</p><p>Document all interactions accurately within CRM systems</p><p>Maintain organized records and track outreach metrics</p><p>Collaborate with leadership and cross-functional team members in a highly visible role</p><p>Support additional data management or business development initiatives as the role evolves</p>
