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6 results for Customer Service in Richmond, VA
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a customer-focused detail-oriented individual to support a local government organization serving the local community. This Long-term Contract position is ideal for someone who can respond to public inquiries with accuracy and empathy while helping residents understand available services and processes. The role requires strong communication, sound judgment, and a commitment to delivering a positive experience across a wide range of constituent interactions.<br><br>Responsibilities:<br>• Respond to incoming questions from residents and stakeholders regarding public services, programs, and local policies through phone and other communication channels.<br>• Guide community members through service requests and administrative procedures, helping them understand next steps and required documentation.<br>• Coordinate with internal departments to gather accurate details and provide timely, well-informed answers to customer concerns.<br>• Record interactions, updates, and service outcomes clearly to support consistent follow-up and high-quality service delivery.<br>• Stay informed on current government offerings, initiatives, and procedural updates to ensure reliable information is shared with the public.<br>• Handle both inbound and outbound customer communications in a courteous, solution-oriented manner that reflects public service standards.
- 2026-10-22T00:00:00Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client outreach for a Contract position based in Richmond, Virginia. In this role, you will connect with external partners by phone, confirm important account and payment details, and provide clear guidance on available payment methods and enrollment steps. The ideal candidate brings strong customer communication skills, attention to detail, and the ability to keep records accurate while managing a fast-paced call workload.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide contacts through payment choices, registration steps, and documentation needs with a detail-oriented and service-focused approach.<br>• Enter new records and revise existing account information accurately within company databases and related platforms.<br>• Record conversations, status updates, and next steps thoroughly to maintain complete customer interaction histories.<br>• Reconnect with vendors and clients to obtain missing details and help move incomplete account setups toward completion.<br>• Examine account data for inconsistencies, research issues, and coordinate outreach to correct errors.<br>• Partner with internal teams to address account concerns and support timely completion of outstanding items.<br>• Achieve established expectations for call activity, service quality, productivity, and overall customer support performance.
- 2026-10-16T00:00:00Z
- Richmond, VA
- onsite
- Temporary / Contract
- 16.625 - 19.25 USD / Hourly
- We are looking for a Customer Service Representative to support a local government organization serving the Richmond, Virginia community. This Long-term Contract position focuses on delivering courteous, accurate assistance to residents and stakeholders by helping them access public services and understand available programs. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to manage inquiries with professionalism and care.<br><br>Responsibilities:<br>• Respond to resident and stakeholder questions by phone and other service channels, providing clear guidance on public programs, services, and policies.<br>• Help individuals understand application steps, required documentation, and service procedures to create a smooth and positive customer experience.<br>• Coordinate with internal departments to gather accurate updates and ensure timely follow-up on questions, concerns, and service requests.<br>• Maintain current knowledge of agency offerings, community resources, and operational processes in order to deliver reliable information.<br>• Document customer interactions, service requests, and outcomes accurately within applicable systems and records.<br>• Handle sensitive or confidential information responsibly while maintaining professionalism in every interaction.<br>• Support both inbound and outbound communication needs, including follow-ups related to service requests or unresolved issues.
- 2026-10-22T00:00:00Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Service Representative to support high-volume outreach and account support activities for vendors and clients. This is a contract position focused on delivering detail-oriented service, confirming payment and account details, and helping customers complete enrollment and setup requirements. The ideal candidate is comfortable managing frequent phone interaction, maintaining accurate records, and coordinating with internal teams to resolve account-related questions efficiently.<br><br>Responsibilities:<br>• Place a large number of outbound calls each day to connect with vendors and clients and confirm key account and payment details.<br>• Guide customers through payment methods, registration steps, and account expectations with clear and courteous communication.<br>• Enter new information and update existing records in internal databases while maintaining a high level of accuracy.<br>• Record conversations, status changes, and next steps so account activity is fully documented and easy to track.<br>• Reconnect with customers when registrations are unfinished or required details are still missing.<br>• Review account information for inconsistencies, investigate issues, and work directly with customers to correct discrepancies.<br>• Partner with cross-functional teams to help move account requests forward and support timely issue resolution.<br>• Consistently achieve performance expectations related to call volume, service quality, productivity, and customer experience.
- 2026-10-14T00:00:00Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client outreach. This long-term contract opportunity is ideal for someone who communicates confidently, handles a fast-paced call environment, and takes pride in maintaining accurate account records. The person in this role will help guide contacts through payment-related questions, registration steps, and account completion while delivering a detail-oriented customer experience.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment information.<br>• Walk customers through available payment methods, enrollment steps, and account setup expectations with clarity and care.<br>• Enter new information and revise existing records in internal databases to keep account data current and accurate.<br>• Record conversation details, status updates, and planned follow-up actions after each customer interaction.<br>• Reconnect with vendors and clients to obtain missing documentation or complete unfinished registration requirements.<br>• Review account information, investigate inconsistencies, and resolve issues through research and direct outreach.<br>• Partner with internal teams to address account concerns and support timely processing of outstanding items.<br>• Consistently achieve daily expectations for call activity, service quality, productivity, and customer support performance.
- 2026-10-14T00:00:00Z
- Oilville, VA
- onsite
- Temporary to Hire
- 21 - 24 USD / Hourly
- We are looking for a Customer Service and Logistics Representative to join a team in Virginia on a contract-to-permanent basis. This position supports customers and sales partners by managing inquiries, preparing pricing information, and ensuring orders move through the process accurately and on schedule. The role also works closely with shipping, production, and internal support teams to keep communication clear, documentation organized, and service levels high.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages, address service-related questions, and provide helpful product and order information.<br>• Prepare accurate pricing and quotation details for parts and equipment, maintain records of quoted opportunities, and follow up to support order conversion.<br>• Enter sales orders with complete and precise information for attachments, parts, tracks, and warranty-related items.<br>• Share product specifications, measurements, installation materials, brochures, images, and other resources needed by customers and sales representatives.<br>• Coordinate equipment reservations and related order details for customers who require pre-assigned serial numbers or prepaid arrangements.<br>• Support account follow-up activities by assisting with past-due balances, return authorization requests, and customer communication regarding account status.<br>• Communicate delivery expectations, process order revisions with proper documentation, and ensure updated details are shared with the appropriate internal teams.<br>• Work closely with shipping and production personnel to help prioritize orders, monitor fulfillment progress, and promote on-time delivery.<br>• Review open order activity, drop-ship items, and inbound container updates on a routine basis to keep records current and actions moving forward.
- 2026-10-23T00:00:00Z