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3 results for Customer Service in Richmond, VA

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
17.1 - 18 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume virtual service environment from our Richmond, Virginia location. This Long-term Contract position is ideal for someone who thrives in a fast-moving setting, provides attentive support over the phone and through email, and handles sensitive information with professionalism. The role focuses on assisting tenants and landlords, managing digital intake tasks, and ensuring documentation is processed accurately in a fully on-site workplace. Responsibilities: • Respond to a steady flow of inbound calls and provide courteous, solution-focused assistance to tenants, landlords, and other callers. • Complete electronic intake activities by entering client and case details into computer systems with speed and accuracy. • Gather, review, and organize required documents to support service requests and maintain complete records. • Communicate clearly through phone and email to share updates, answer questions, and coordinate next steps. • Schedule appointments and follow-up interactions to help keep service delivery timely and organized. • Manage both incoming and outgoing communications to obtain information, confirm details, and resolve open items. • Maintain confidentiality while working with private documents and sensitive customer information. • Support daily administrative and order entry tasks in a fully virtual service process while working 100% on-site.
2026-07-17T00:00:00Z

Patient Service Representative

Midlothian, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support individuals and families seeking assistance through a mission-driven non-profit organization in Virginia. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles sensitive conversations with professionalism, and is committed to delivering a positive service experience. In this role, you will guide callers through program-related questions, help them understand eligibility and participation steps, and ensure each interaction is documented accurately and handled with care. Responsibilities: • Respond to inquiries from patients, caregivers, authorized contacts, and other parties with professionalism, empathy, and timely follow-up. • Explain program offerings, qualification standards, enrollment steps, and available support options in a clear and accurate manner. • Walk callers through covered services, limitations, and required next actions so they can move forward confidently in the process. • Help individuals identify helpful resources and gather the information needed to support program participation. • Record call details and service activity thoroughly within designated documentation systems to maintain complete and accurate files. • Route complicated questions, complaints, or unresolved service concerns to the appropriate team members for further review. • Meet established expectations for service quality, responsiveness, productivity, and overall customer support performance. • Follow organizational procedures and all applicable compliance standards while protecting the integrity of patient and program information. • Take part in team meetings, training sessions, and continuous improvement efforts, and provide additional support across related functions when operational needs require it.
2026-07-16T00:00:00Z

Patient Service Representative

Midlothian, VA
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
We are looking for a Patient Service Representative to support individuals, caregivers, and authorized contacts by delivering responsive service and clear guidance about available assistance programs in Midlothian, Virginia. This Long-term Contract position is ideal for someone who communicates with empathy, handles high-volume inquiries with accuracy, and helps applicants understand eligibility, enrollment steps, and available support. The role requires strong documentation habits, a service-focused mindset, and the ability to address questions professionally while following organizational and regulatory standards. Responsibilities: • Respond to incoming calls and inquiries from patients, caregivers, representatives, and other partners with professionalism and compassion. • Explain program offerings, qualification criteria, enrollment steps, and support options in a clear and understandable manner. • Guide callers through program rules, including covered services, excluded services, and required follow-up actions. • Help individuals identify useful resources and gather the information needed to continue with program participation. • Record each interaction thoroughly and accurately in the appropriate systems to maintain complete case information. • Route sensitive concerns, unresolved questions, and service-related issues to the proper team for further review. • Meet established expectations for quality, productivity, responsiveness, and overall customer service performance. • Follow organizational procedures and applicable compliance standards in all communications and documentation. • Take part in team meetings, training sessions, and continuous improvement efforts, and provide support in other departmental areas when needed.
2026-07-16T00:00:00Z