We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
<p>We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Richmond, Virginia. In this role, you will serve as the first point of contact for visitors and ensure smooth day-to-day operations at the front desk. This position requires excellent organizational skills, attention to detail, and proficiency in administrative tasks. This is a temporary position just for the holiday.</p><p>Responsibilities:</p><p>• Welcome and assist visitors with courtesy and warmth.</p><p>• Manage incoming mail and distribute it to the appropriate staff members.</p><p>• Prepare and send outgoing correspondence daily.</p><p>• Perform general administrative tasks such as filing, scanning, and copying documents.</p><p>• Maintain accurate records through efficient data entry.</p><p>• Answer and direct calls using a multi-line phone system.</p><p>• Schedule appointments and coordinate calendars.</p><p>• Ensure the front desk area remains tidy and organized.</p><p>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for various tasks.</p><p>• Provide support to the office staff as needed.</p>
We are looking for a highly organized and personable Front Desk Coordinator to join our team in Sandston, Virginia. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing the front desk and providing exceptional administrative support. This role is ideal for someone who thrives in a fast-paced environment and is skilled in communication and multitasking.<br><br>Responsibilities:<br>• Greet visitors and clients with professionalism and ensure their needs are promptly addressed.<br>• Manage incoming calls using a multi-line switchboard system, directing them to the appropriate departments.<br>• Oversee scheduling and calendar management using Outlook.<br>• Prepare and edit documents using Word to support administrative tasks.<br>• Maintain and update spreadsheets in Excel for tracking essential data.<br>• Ensure the reception area is organized and presentable at all times.<br>• Collaborate with team members to coordinate front desk activities effectively.<br>• Handle incoming mail and deliveries, distributing them to the correct recipients.<br>• Provide general administrative support to various departments as needed.
We are looking for an organized and personable Receptionist to join our team in Richmond, Virginia. This role is essential in ensuring smooth front-office operations and supporting administrative functions across the organization. The ideal candidate will bring attention to detail and excellent communication skills to create a welcoming experience for clients and staff.<br><br>Responsibilities:<br>• Welcome clients, guests, and staff with a friendly and detail-oriented demeanor.<br>• Direct visitors to appropriate personnel, meeting rooms, or departments as needed.<br>• Manage incoming calls by answering, screening, and forwarding them in a timely and courteous manner.<br>• Schedule appointments, coordinate meetings, and maintain conference room calendars.<br>• Handle mail distribution, deliveries, and courier services efficiently.<br>• Keep the reception and conference areas clean, organized, and presentable.<br>• Perform administrative tasks such as data entry, scanning, photocopying, and filing sensitive documents.<br>• Assist attorneys, paralegals, and office staff with special projects and tasks.<br>• Uphold strict confidentiality regarding all firm matters and client information.
