11 Results for Helpdesk Analyst Jobs in Red Bank, NJ

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Help Desk/Desktop Support Analyst

Somerset, NJ
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care. • Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible. • Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards. • Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation. • Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed. • Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks. • Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required. • Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process.
2026-10-29T00:00:00Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations for end users in Brooklyn, New York. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, preparing equipment for new users, and delivering responsive desktop support in a fast-paced telecom services environment. The person in this role will handle a wide range of technical requests, maintain reliable workstation performance, and help ensure employees have the tools they need to work effectively. Responsibilities: • Prepare, image, and set up laptops for deployment, ensuring each device is properly configured for user needs. • Provide day-to-day help desk assistance by responding to technical issues and supporting employees with hardware and software concerns. • Diagnose and resolve problems affecting desktop and laptop computers to restore functionality with minimal disruption. • Support printers, monitors, docking stations, and other peripheral devices by identifying issues and applying practical fixes. • Investigate basic network and connectivity problems, including access and performance issues, and escalate when necessary. • Manage and update service desk tickets to document requests, track progress, and maintain clear communication with users. • Assist with user account support and access-related tasks within Active Directory and Windows-based environments. • Perform routine troubleshooting across Microsoft Windows systems to maintain stable and efficient end-user computing experience.
2026-10-20T00:00:00Z

Help Desk/Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Executive Support Analyst to provide hands-on technical support for end users (VIP, C-Suite, Executives) in Bridgewater, New Jersey. This Contract position is ideal for someone who can resolve day-to-day desktop and system issues efficiently while delivering dependable service in a healthcare-related environment. The role focuses on troubleshooting Microsoft Windows platforms, supporting user access, and managing incoming service requests with professionalism and urgency. Responsibilities:• White-Glove, VIP , Executive Support is a must. It must be your dedicated job, not something done from time to time.• Diagnose and resolve problems involving Microsoft Windows and Windows 10 systems in a timely manner.• Manage service desk ticket queues, document issue details, and track requests through completion.• Support user account access and permissions by performing routine Active Directory tasks.Experience with Intune MDM is essential• Troubleshoot common technical incidents, identify root causes, and escalate more complex issues when needed.• Install, configure, and maintain desktop devices and related software to ensure reliable performance.• Communicate clearly with employees regarding issue status, next steps, and expected resolution timelines.
2026-10-29T00:00:00Z

Help Desk/Desktop Support Analyst

White Plains, NY
onsite
Temporary / Contract
31.3215 - 36.267 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives. Responsibilities: • Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support • Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization • Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms • Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees • Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards • Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems • Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure • Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components • Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations • Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking
2026-10-29T00:00:00Z

Help Desk/Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration. Responsibilities: • Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization. • Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner. • Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication. • Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance. • Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly. • Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution. • Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency. • Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users.
2026-10-29T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for retail kiosk environments in New York, New York. This Long-term Contract position focuses on maintaining reliable day-to-day system performance, responding quickly to user-reported issues, and helping store teams keep devices operational during business hours. The ideal candidate is comfortable working with Windows-based systems, handling service desk activity, and applying practical troubleshooting methods to resolve hardware and connectivity concerns. Responsibilities: • Oversee kiosk status dashboards and respond to system-generated alerts throughout retail operating hours to help maintain service availability. • Conduct routine daily checks to confirm kiosks are functioning properly and verify performance after updates or changes are applied. • Serve as the first point of contact for technical problems involving unresponsive screens, network interruptions, offline equipment, and peripheral malfunctions. • Investigate and address incidents by following documented support procedures, using administrative tools, and performing basic device-level diagnostics. • Guide store personnel through practical recovery steps such as restarting equipment, restoring wireless connections, cycling power, and maintaining camera cleanliness. • Document support activity in the ticketing system and ensure issues are tracked, updated, and escalated when needed. • Assist with Windows-based desktop and kiosk support tasks to promote stable operation across the retail environment.
2026-10-20T00:00:00Z

Help Desk Lead / IT Client Services

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Help Desk Lead / IT Client Services to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Keys: <ol><li>Extensive experience working as a "hands-on" Help Desk Lead</li><li>Somebody who can write technical documentation</li></ol>Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
2026-10-16T00:00:00Z

Workday System Analyst

New York, NY
remote
Temporary to Hire
76 - 88 USD / Hourly
We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence. Responsibilities: • Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources. • Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards. • Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment. • Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders. • Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions. • Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption. • Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation. • Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
2026-10-16T00:00:00Z

Data Analyst

New York, NY
onsite
Temporary / Contract
35.15 - 40.7 USD / Hourly
We are looking for a Data Analyst to join a FinTech organization in New York, New York. This Long-term Contract position is ideal for someone who enjoys translating complex commercial and sales data into practical recommendations that support pricing, forecasting, and business decisions. In this role, you will work across teams to strengthen reporting accuracy, develop analytical models, and present insights that help guide deal strategy and revenue outcomes. Responsibilities: • Build and refine analytical models and reusable templates to evaluate new business opportunities as well as converted accounts. • Perform margin-focused assessments on proposed deals to support pricing decisions and overall commercial strategy. • Create clear presentation materials that summarize commercial proposals, financial considerations, and key business insights. • Prepare internal review decks that clearly communicate deal performance, assumptions, risks, and recommendations for stakeholders. • Audit and validate Salesforce data to improve consistency, completeness, and reporting reliability. • Maintain accurate weekly tracking reports and ensure leadership has timely visibility into performance metrics and pipeline activity. • Analyze sales and pricing data to uncover trends, compare scenario outcomes, and support revenue forecasting. • Partner with cross-functional teams including Sales and Finance to align analysis with business objectives and customer needs.
2026-10-28T00:00:00Z

Data Analyst

New York, NY
onsite
Temporary / Contract
33 - 37 USD / Hourly
We are looking for a Data Analyst to join a FinTech organization on a long-term contract assignment. This role focuses on transforming commercial and sales data into meaningful analysis that supports pricing decisions, revenue planning, and opportunity evaluation. The successful candidate will work closely with cross-functional partners to develop clear reporting, validate critical business data, and deliver insights that strengthen decision-making across the business. Responsibilities: • Create analytical models and decision-support templates to assess new business and converted opportunities. • Evaluate deal economics by examining margins, pricing structures, and overall commercial viability. • Develop effective presentation materials that summarize commercial proposals and support stakeholder discussions. • Prepare internal review decks that clearly communicate deal performance, assumptions, and recommendation points. • Audit and maintain Salesforce data to improve accuracy, consistency, and reporting reliability. • Keep weekly tracking reports current by monitoring key metrics, updating performance data, and highlighting notable changes. • Analyze sales and pricing information to uncover trends, identify opportunities, and support more competitive market decisions.
2026-10-28T00:00:00Z

IT Security Analyst

Bensalem, PA
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
We are looking for an IT Security Analyst to support and strengthen daily security operations for a financial services environment in Bensalem, Pennsylvania. This role focuses on monitoring security activity, managing risk and compliance tasks, and helping ensure timely response to incidents, vulnerabilities, and access-related concerns. The ideal candidate brings a strong service mindset, solid technical judgment, and the ability to collaborate across technology teams while maintaining a secure and well-documented operating environment. Responsibilities: • Manage incoming security-related support requests, resolve issues within established service expectations, and provide responsive assistance to internal users and IT partners. • Perform recurring reviews of security devices, system settings, and user access controls to confirm appropriate protection and identify areas requiring remediation. • Use governance, risk, and compliance tools to track vulnerability findings, coordinate follow-up actions, and work with infrastructure teams to keep patching efforts on schedule. • Conduct third-party security assessments and prepare clear reporting to support vendor risk visibility and decision-making. • Gather and organize evidence for internal and external audits, ensuring materials are accurate, complete, and available when needed. • Contribute to the improvement of security monitoring capabilities by evaluating SIEM performance and recommending enhancements to alerting and visibility. • Record and help investigate security events, malware alerts, and related incidents while supporting escalation and coordination across technical teams. • Review information security policies on a regular basis, update existing standards, and draft new documentation to address control gaps or regulatory changes. • Provide security-focused support for Windows environments and business applications, while helping maintain procedures and improve operational processes. • Work with cross-functional technology teams on security initiatives, deployments, and broader projects involving firewalls, web filtering, intrusion prevention, and data protection controls.
2026-10-20T00:00:00Z

11 results for Helpdesk Analyst in Red Bank, NJ