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6 results for Helpdesk Analyst in Red Bank, NJ

Help Desk Manager

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Manager, IT Client Services & Help Desk to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Key Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.</li></ul>
2026-09-10T00:00:00Z

Cybersecurity Analyst

Oyster Bay, NY
onsite
Permanent / Full Time
80000 - 105000 USD / Yearly
We are looking for a Cybersecurity Analyst to help protect and strengthen the organization’s technology environment in Oyster Bay, New York. In this role, you will monitor security events, investigate potential threats, and work closely with IT partners to reduce risk across systems and infrastructure. This position also supports secure operations through documentation, system maintenance, and guidance on compliant technology use, including approved AI tools. Responsibilities: • Monitor networks, endpoints, and security tools to detect threats, unusual behavior, vulnerabilities, and unauthorized activity across the environment. • Investigate security events from initial alert through resolution, documenting findings, assessing business impact, and identifying underlying causes. • Evaluate security risks, rank remediation priorities, and collaborate with internal technology teams to implement effective corrective measures. • Review the effectiveness of security controls and confirm that mitigation efforts are completed, tested, and properly validated. • Escalate material cybersecurity, governance, compliance, and risk concerns to leadership with clear analysis to support informed decisions. • Provide guidance on the secure and policy-aligned use of approved artificial intelligence solutions and assist with oversight of related practices. • Assist with infrastructure administration by supporting patching, upgrades, testing, and security improvements, including occasional after-hours maintenance activities. • Maintain current documentation for system settings, security measures, asset inventories, and operational procedures to support audit readiness and continuity. • Offer secondary technical support for escalated user issues and service requests when additional troubleshooting expertise is needed.
2026-09-11T00:00:00Z

Data Analyst

Park Ridge, NJ
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a detail-oriented Data Analyst to support master data operations in Park Ridge, New Jersey. This Long-term Contract position focuses on maintaining data accuracy, strengthening reporting support, and helping business teams manage critical information efficiently. The ideal candidate will collaborate across departments, investigate data issues, and contribute to process improvements that support reliable day-to-day operations. Responsibilities:• Create and maintain master data records in enterprise systems to support business needs and operational accuracy.• Partner with cross-functional teams to understand how core data elements connect to internal workflows and business activities.• Work closely with departments across the organization to ensure timely, complete, and accurate entry of critical data.• Support communication among stakeholders to improve coordination, clarify data requirements, and streamline information flow.• Help develop practical templates, reference materials, and process documentation to improve routine master data activities.• Extract, organize, and prepare data from multiple tables to assist with reporting, uploads, and business requests.• Review data for inconsistencies, investigate discrepancies, and take corrective action to improve data quality.• Provide additional support on assigned master data tasks and contribute to ongoing process enhancement efforts.
2026-09-09T00:00:00Z

Analyst

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
My client is a well-established, highly profitable $300 million dollar + privately held apparel wholesaler located in NYC. They have been in acquisition mode adding some impressive companies and brands into the umbrella. The Controller is looking for an exceptional Analyst to join the team, this is a net new position due to growth and/acquisitions. This role is a blend of financial analysis and some accounting, leaning more to an analyst foundational role. The Controller is open to the following backgrounds out of the wholesale apparel/shoe/accessories space. <ul><li>An analyst that is open to doing some accounting</li><li>An accountant with some finance exposure</li></ul> As always, this is a permanent, full time, fully benefited salaried position (this is NOT a temp role or temp to perm). They are located in midtown and the role will be 3-4 days onsite. Compensation Package based on experience:Base: $75 - $95k base + discretionary bonus The role will cover:<ul><li>Support budgeting, forecasting, and financial planning processes.</li><li>Prepare reports and analyses related to revenue, receivables, and cash flow.</li><li>Perform account reconciliations and investigate variances.</li><li>Assist with month-end and year-end closing activities.</li><li>Assist in preparation of monthly, quarterly, and annual financial reports.</li><li>Review and prepare journal entries and maintain general ledger accuracy.</li><li>Have 12x product lines, 100+ different divisions</li></ul> Who are you?<ul><li>MUST have experience within the product based sector, ideally wholesale/apparel/accessories</li><li>A minimum of a BA/BS in finance or accounting from a top accredited school</li><li>1+ years of experience. </li></ul> Exceptional communications skills are required. A great dynamic personality and the ability to work along your fellow colleagues is crucial. He or she must be able to effectively collaborate with individuals both inside and outside the company. If you would like to be considered for this position, please email your resume in a word document to Kevin.Chin@Roberthalf
2026-08-21T00:00:00Z

Level 1 Support Technician

Brick, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-08-25T00:00:00Z