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3 results for Communications Specialist in Red Bank, NJ

Operations Specialist

New York, NY
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a detail-oriented Operations Specialist to support a contract assignment within a non-profit organization in New York, New York. This position will focus on operational performance, service analysis, and process support related to call center activity, consumer banking, and credit card operations. The ideal candidate brings strong analytical ability, a practical understanding of lending environments, and the ability to turn performance data into actionable operational insights. Responsibilities: • Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement. • Support day-to-day operational activities tied to credit card services and consumer banking workflows. • Conduct criticality assessments to help prioritize issues, service impacts, and operational responses. • Review performance data and prepare clear summaries for leadership and business stakeholders. • Partner with cross-functional teams to improve efficiency, consistency, and service outcomes across operations. • Assist in monitoring consumer lending processes to ensure activities align with established business expectations. • Investigate operational issues, recommend practical solutions, and help drive timely resolution. • Maintain accurate records, reporting materials, and operational documentation for ongoing business support.
2026-07-13T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a branch team in Morris Plains, New Jersey in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, handling financial transactions with accuracy, and creating a positive service experience in a fast-moving environment. The role combines day-to-day member support, transaction processing, account assistance, and careful record maintenance while upholding branch policies and service standards. Responsibilities:• Provide attentive front-line support by understanding member questions, clarifying account and service options, and delivering accurate guidance tailored to individual needs.• Address everyday service issues efficiently and escalate more advanced concerns when necessary to ensure timely resolution and a strong customer experience.• Handle cash and check activity with precision, including receiving, verifying, and distributing funds in accordance with established balancing and control procedures.• Complete routine financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders while maintaining accuracy and compliance.• Support account servicing activities by assisting with opening, updating, and closing deposit products and ensuring all required documentation is properly completed.• Maintain organized and accurate records related to transactions, service requests, and account activity, including timely preparation of forms and internal documentation.• Contribute to daily branch operations by balancing assigned work, researching discrepancies, and assisting with opening or closing tasks as needed.• Promote appropriate products and services by identifying customer needs and recommending solutions that align with their financial goals.• Follow security, privacy, and regulatory requirements consistently, and report unusual activity or operational concerns to help maintain a secure branch environment.
2026-07-07T00:00:00Z

Community Support Specialist

Barnegat, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Community Support Specialist to support residential operations in New Jersey by helping residents navigate lease-related processes, payment questions, and day-to-day administrative needs. This Long-term Contract position is ideal for someone who combines strong organization with a service-focused approach and can keep records accurate while maintaining a positive resident experience. The role works closely with property management and leasing teams to ensure documentation, communication, and account support are handled efficiently and effectively. Responsibilities: • Manage lease renewal activities by preparing resident notices, monitoring responses, and coordinating timely follow-up communication. • Support recertification workflows by gathering documentation, reviewing files for completeness, and processing updates in line with community guidelines. • Maintain accurate resident account records by posting rent payments and verifying financial information in property management systems. • Respond to resident questions about rent and payment methods, offering clear guidance and courteous service across phone and email channels. • Partner with property management staff to address overdue balances, prepare required notices, and document account activity thoroughly. • Organize and update resident files in both electronic and paper formats to ensure records remain complete, accessible, and audit-ready. • Provide consistent administrative support that helps leasing and operations teams deliver a smooth and attentive resident experience. • Handle sensitive resident and financial information with discretion while following established compliance and recordkeeping standards.
2026-07-13T00:00:00Z