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11 results for Medical Customer Service Specialist in Reading, PA

Patient Service Representative

Wilmington, DE
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are seeking a professional and customer-focused Patient Service Representative to support front-end operations for a healthcare organization in Wilmington, Delaware. This role is responsible for providing excellent service to patients while handling scheduling, registration, insurance verification, intake support, and general administrative duties. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced medical office environment. Key Responsibilities<ul><li>Greet patients and visitors in a courteous and professional manner</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Register patients and update demographic, insurance, and contact information</li><li>Verify insurance eligibility, benefits, and referral requirements</li><li>Collect copays, balances, and required patient forms at check-in and check-out</li><li>Answer inbound calls and respond to patient questions regarding appointments, forms, and office procedures</li><li>Maintain accurate patient records within the electronic medical records system</li><li>Assist with patient intake, appointment preparation, and routing of messages to clinical staff</li><li>Coordinate with providers, medical assistants, and billing staff to support smooth office workflow</li><li>Handle scanning, filing, faxing, and other general administrative tasks</li><li>Support compliance with HIPAA and organizational policies regarding patient privacy and documentation</li><li>Resolve routine patient concerns and escalate issues as appropriate</li></ul>
2026-08-06T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Patient Service Rep Needed! Robert Half is partnering with a respected healthcare organization to identify a Patient Service Representative for a busy primary care practice in Plumsteadville, PA. This position serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience through appointment scheduling, front desk operations, registration, insurance verification, and patient support. The ideal candidate will have strong customer service skills, previous medical office experience, and the ability to thrive in a fast-paced healthcare environment. Experience with Epic/EPIC is highly preferred. Key Responsibilities Patient Registration & Scheduling Answer incoming patient calls and respond to inquiries professionally and efficiently Schedule, reschedule, and cancel patient appointments while maintaining accuracy Register patients and update demographic and insurance information in the electronic medical record (EMR) Manage patient check-in and check-out processes Collect copayments and required patient documentation, including insurance cards, referrals, and signatures Communicate appointment delays and patient flow updates to patients and clinical staff Insurance & Administrative Support Verify insurance eligibility, benefits, and patient demographics Obtain referrals, authorizations, and coordinate benefits as needed Maintain accurate patient records and documentation Support daily administrative functions to ensure efficient office operations Customer Service Deliver an exceptional patient experience through professional and compassionate interactions Anticipate patient needs and resolve concerns promptly Build positive relationships with patients, visitors, providers, and office staff Compliance & Confidentiality Adhere to HIPAA guidelines and organizational policies Maintain patient confidentiality and privacy at all times Ensure compliance with federal, state, and healthcare regulatory requirements Qualifications 1+ years of medical office, patient access, patient registration, medical receptionist, or healthcare customer service experience preferred Experience scheduling patient appointments in a healthcare setting Insurance verification and authorization experience strongly preferred Strong computer and data entry skills Excellent verbal and written communication skills Ability to multitask and work effectively in a fast-paced environment EPIC experience highly preferred High school diploma or equivalent required Schedule Typical weekly schedule includes: One late shift per week: 12:00 PM - 8:30 PM Three daytime shifts between 7:45 AM - 5:30 PM Rotating Saturday coverage every fourth week (8:00 AM - 12:00 PM) Schedules are released approximately two weeks in advance Example schedule: Monday: 7:45 AM - 4:15 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 12:00 PM - 8:30 PM Thursday: 9:00 AM - 5:30 PM Friday: 7:45 AM - 4:15 PM Training Four-day EPIC training program (Tuesday-Friday, 9:00 AM - 5:00 PM) Successful completion of EPIC assessment required HIPAA compliance training provided For immediate consideration please call the Bucks County office of Robert Half at 215-244-1551. Thank you!
2026-08-14T00:00:00Z

Customer Service Representative

Center Valley, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a motivated and customer-focused Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and accuracy</li><li>Maintain detailed and accurate customer records in CRM systems</li><li>Process orders, returns, account updates, and related service requests</li><li>Collaborate with internal teams to address customer needs and improve service delivery</li><li>Educate customers on products, services, and company policies</li><li>Identify opportunities to enhance customer satisfaction and streamline support processes</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

Warminster, PA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and administrative tasks in Warminster, PA. This is a contract opportunity is ideal for someone who enjoys assisting customers, handling incoming inquiries, and keeping records accurate and organized. The role requires a dependable, detail-oriented individual with at least 1 year of experience who can balance service, data accuracy, and office support responsibilities in a fast-paced environment. Responsibilities:• Respond to inbound customer calls courteously and provide timely assistance with questions or concerns.• Enter customer and transaction information into internal systems with a strong focus on accuracy and completeness.• Manage cash drawer activities responsibly, including handling payments and maintaining balanced records.• Organize and maintain paper documents so files remain accessible, current, and properly stored.• Deliver courteous front-line support that helps create a positive experience for customers during each interaction.• Track service-related details and update records to support smooth day-to-day operations.
2026-08-14T00:00:00Z

Medical Records Clerk

Norristown, PA
onsite
Temporary / Contract
28 - 33 USD / Hourly
We are looking for a detail-oriented Medical Records Clerk/Administrative Assistant to support an organization in Norristown, Pennsylvania. This is a fully onsite Contract position expected to last 6-8 weeks, with the possibility of extension. The person in this role will coordinate medical records activities, provide administrative support, and help maintain accurate electronic health information while assisting daily operations in a fast-paced behavioral health setting. Responsibilities:• Guide and support a small medical records team, helping prioritize daily work and maintain consistent service levels.• Maintain, organize, and process patient documentation within electronic health record systems to ensure records are complete and accessible.• Respond to insurance-related documentation requests by gathering and preparing the appropriate medical information.• Handle legal and compliance-related record requests with accuracy, discretion, and attention to confidentiality standards.• Provide administrative assistance connected to board meeting preparation, including document coordination and related support tasks.• Review medical record workflows and address issues that could affect timely filing, retrieval, or record accuracy.• Work closely with internal staff to ensure health information is managed in accordance with organizational and regulatory expectations.
2026-08-11T00:00:00Z

Bilingual Customer Service Representative

Nazareth, PA
onsite
Temporary / Contract
18 - 23 USD / Hourly
Robert Half is seeking a friendly, customer-focused Bilingual Customer Service Representative (English/Spanish) for a growing organization in the Lehigh Valley area. This individual will serve as the first point of contact for customers, providing exceptional service while assisting with inquiries, resolving concerns, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to incoming customer inquiries via phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, accounts, and company policies</li><li>Assist Spanish-speaking and English-speaking customers with professionalism and empathy</li><li>Research and resolve customer concerns in a timely manner</li><li>Document customer interactions and update records within company systems</li><li>Process orders, requests, and account updates as needed</li><li>Collaborate with internal departments to ensure customer needs are met</li><li>Maintain a high level of customer satisfaction and service excellence</li></ul>
2026-08-05T00:00:00Z

Patient Financial Counselor

Philadelphia, PA
onsite
Temporary / Contract
20 - 23 USD / Hourly
Robert Half is seeking a Patient Financial Counselor to support patients and care teams with behavioral health services in Philadelphia, Pennsylvania. This Patient Financial Counselor position requires someone who can combine accuracy, discretion, and empathy while working across patient access, revenue cycle, and provider enrollment activities. The ideal candidate will be comfortable handling both patient-facing financial counseling and behind-the-scenes coordination related to credentialing, payer communication, and documentation. Your chance to contribute and make an impact begins when you click the apply button today. If you have any questions, please call 215.568.4580 and mention job reference# 03720-0013487570. As a Patient Financial Counselor your responsibilities will include but aren't limited too:• Review insurance details to confirm active coverage, benefit levels, prior authorization needs, and expected patient cost responsibility for behavioral health treatment. • Guide patients through estimated charges, out-of-pocket expectations, financial assistance pathways, and available payment arrangements with professionalism and compassion. • Support completion of payment-related paperwork, including self-pay agreements and financial assistance documentation, while ensuring required materials are collected. • Enter thorough and timely notes on counseling interactions, benefit findings, and payer communications within electronic health, billing, and credentialing systems. • Partner with admissions, clinical staff, authorization specialists, and administrative teams to help remove financial barriers and promote timely access to care. • Oversee provider enrollment and recredentialing activities with commercial insurers, Medicaid programs, government payers, managed care organizations, EAPs, and behavioral health networks as needed. • Gather and maintain provider records such as licenses, certifications, malpractice coverage, board credentials, organizational profiles, and payer forms needed for enrollment and contracting. • Monitor key dates and follow-up items tied to enrollment approvals, revalidations, expirations, and credentialing renewals to reduce the risk of participation gaps. • Prepare and submit enrollment packets, demographic changes, roster updates, contract requests, single case agreement materials, and recredentialing documentation within required timelines. • Act as a point of coordination among payers, billing partners, and internal stakeholders to address issues related to enrollment status, reimbursement setup, and billing readiness. Your chance to contribute and make an impact begins when you click the apply button today. If you have any questions, please call 215.568.4580 and mention job reference# 03720-0013487570.
2026-08-12T00:00:00Z

Credit Collections Specialist

Morgantown, PA
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a detail-oriented Credit Collections Specialist to support accounts receivable operations. This position focuses on maintaining accurate cash application, managing commercial collections activity, and resolving deductions and chargebacks with a high level of professionalism. The ideal candidate brings strong analytical skills, clear communication, and the ability to work cross-functionally to keep customer accounts current and well-documented. Responsibilities:• Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution.• Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record.• Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation.• Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests.• Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely.• Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently.• Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility.• Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented.• Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed.
2026-07-30T00:00:00Z

Customer Success Coordinator

Nazareth, PA
onsite
Temporary / Contract
22 - 28 USD / Hourly
Are you the person everyone turns to when they need help? A growing organization is looking for a Customer Success Coordinator who is passionate about providing exceptional service and building positive relationships. This role will support customers through every stage of their experience, ensuring questions are answered, needs are met, and expectations are exceeded. Responsibilities:<ul><li>Assist customers via phone, email, and online communication</li><li>Resolve inquiries and troubleshoot issues</li><li>Process orders, updates, and account information</li><li>Maintain detailed customer records</li><li>Partner with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve processes and service delivery</li></ul>
2026-08-14T00:00:00Z

Customer Service/Sales Coordinator

Wayne, PA
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills. What you get to do everyday· Initiate customer quotes from sales team· Maintain organized sales records· Process orders according to customer requirements· Contract Management· Provide customers with detailed order follow-up· Ensure efficient, timely delivery of products/services· Resolve customer complaints· Assist with monthly goal setting· Sales analysis reporting· Inventory analysis· Assist with auditing process· Provide administrative support as needed
2026-08-13T00:00:00Z

IP Docketing Specialist

Philadelphia, PA
remote
Temporary to Hire
35 - 40 USD / Hourly
We are looking for an experienced IP Docketing Specialist to support patent and trademark prosecution activities for a growing legal team. This contract opportunity with potential for permanent employment is ideal for someone with a strong background in U.S. and foreign docket management who can keep critical deadlines on track and maintain accurate intellectual property records. The role will work closely with attorneys and IP professionals to coordinate filings, monitor deadlines, and help ensure smooth execution of patent and trademark matters. Responsibilities: • Manage docket calendars for U.S. and international patent and trademark matters, ensuring all statutory and client deadlines are tracked accurately. • Prepare, review, and coordinate filings and related documentation for submissions to the USPTO and other applicable intellectual property offices. • Monitor incoming correspondence, interpret official notices, and update docket records to reflect required next steps and response dates. • Partner with attorneys, patent professionals, and administrative staff to support patent prosecution workflows and maintain organized case files. • Maintain the accuracy of intellectual property databases, records, and deadline systems across active matters. • Support both patent and trademark matters as needed, including handling a blended workload when business needs require broader coverage. • Identify discrepancies in records or deadlines and resolve issues promptly to reduce risk and maintain compliance. • Assist with office-based collaboration and transition into a longer-term role if converted to permanent employment.
2026-08-14T00:00:00Z