We are looking for an experienced IT Manager/Director to lead technology operations and strengthen the systems that support our organization in Media, Pennsylvania. This role will guide infrastructure, data, and security initiatives while improving reliability, visibility, and efficiency across business processes. The ideal candidate brings a hands-on leadership style, strong technical judgment, and the ability to partner with teams throughout the company to deliver practical technology solutions.<br><br>Responsibilities:<br>• Direct day-to-day IT operations, keeping business systems stable, secure, and prepared to scale with organizational needs.<br>• Lead the completion and ongoing enhancement of a custom claims management platform and related processing tools.<br>• Oversee database administration activities, including performance tuning, access controls, backup practices, and data quality management.<br>• Manage cloud environments across major platforms such as AWS and Microsoft Azure, with a focus on uptime, protection, and cost-effective resource usage.<br>• Strengthen the company’s cybersecurity posture by implementing, monitoring, and refining controls that protect applications, infrastructure, and information assets.<br>• Identify opportunities to apply AI-driven solutions that simplify workflows while preserving transparency, auditability, and controlled change management.<br>• Build and maintain dashboards and reporting tools that provide meaningful insight into operational metrics, trends, and business performance.<br>• Partner with departments across the organization to understand technology and data needs, then deliver solutions that support active business and case-related work.<br>• Administer business applications and time-tracking tools, and coordinate with external vendors to resolve issues and improve service performance.
We are looking for an experienced IT Manager/Director to lead technology operations and maintain a stable, secure computing environment for our organization in York, Pennsylvania. This role oversees core infrastructure, supports business-critical systems, and helps align technology priorities with operational needs. The ideal candidate brings a hands-on leadership style, sound technical judgment, and a proactive approach to system performance, continuity, and continuous improvement.<br><br>Responsibilities:<br>• Direct daily oversight of network, systems, and infrastructure services to maintain dependable performance and minimize downtime across the organization.<br>• Contribute to IT financial planning by helping prepare, track, and manage technology spending in alignment with departmental and business priorities.<br>• Act as the primary administrator for the organization’s enterprise platform, including user support, system configuration, release coordination, and connectivity with related business applications.<br>• Work closely with departmental stakeholders to ensure business systems are meeting operational goals and identify opportunities to improve workflows through technology.<br>• Design, maintain, and test disaster recovery and business continuity measures to reduce operational impact during outages, emergencies, or data loss events.<br>• Evaluate current technology environments, define service and performance standards, and recommend practical upgrades that improve reliability, efficiency, and scalability.<br>• Oversee configuration practices and support processes that promote consistency, security, and effective issue resolution across IT services.
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
<p>Our client is rebuilding and scaling a regional marketing strategy function to strengthen alignment between corporate marketing and local market leadership. This role will serve as a strategic liaison between marketing, regional GMs, and performance teams—ensuring marketing investments are localized, data-driven, and tied directly to lead performance, revenue, and service line growth. This is a heavy analytics and strategy role, ideal for a marketing leader who deeply understands full-funnel performance, ROAS, market dynamics, and local activation across multi-location environments. Candidates must be based in the Northeast region. </p><p><br></p><p>Key Responsibilities </p><p>• Act as the primary marketing partner to regional and local leadership, building strong relationships with GMs and on-site teams.</p><p>• Own regional marketing strategy across ~7 locations, with a strong focus on local market insights, activation, and service line optimization.</p><p>• Analyze market-level performance using zip-code analysis, market research, and downstream performance metrics.</p><p>• Translate what’s happening in each local market (demand shifts, competition, lead quality, volume trends) into actionable marketing recommendations.</p><p>• Evaluate marketing spend down to revenue generated—identifying where to invest more, where to pull back, and how to improve ROAS.</p><p>• Monitor full-funnel KPIs including top-of-funnel performance, lead quality, conversion, and downstream revenue health. • Partner closely with internal performance teams and external agency partners to optimize execution and outcomes.</p><p>• Provide clear, data-backed recommendations to corporate marketing on budget allocation and opportunity areas.</p><p>• Support the rebuild and scale of the regional strategy function as the team is re-established. </p><p><br></p><p>Data, Analytics & Tools</p><p>• Leverage reporting tools (Power BI and similar platforms) to export, analyze, and interpret marketing and performance data.</p><p>• Track marketing performance, dollar spend, and revenue attribution at the regional and location level.</p><p>• Apply advanced analytical thinking to uncover trends, inefficiencies, and growth opportunities across markets. </p><p><br></p><p><br></p>