<p>We are looking for a skilled Senior Marketing Programs Manager to join our client in Wilmington, Delaware. This role requires expertise in managing client relationships and overseeing various marketing campaigns, including print and digital initiatives. Candidates must have experience working in highly regulated industries such as Financial Services, and have experience working with direct mail. This role is 3 days per week in the </p><p><br></p><p>Responsibilities:</p><p>• Oversee the planning, execution, and optimization of print and direct mail campaigns to meet client objectives.</p><p>• Collaborate with print vendors and letter shops to ensure timely and cost-effective production of marketing materials.</p><p>• Manage client accounts and maintain strong relationships by addressing their needs and delivering exceptional service.</p><p>• Coordinate and execute digital and email marketing campaigns aimed at driving engagement and brand awareness.</p><p>• Develop and implement B2B marketing strategies that align with overall business goals.</p><p>• Monitor campaign performance, analyze results, and recommend adjustments to improve effectiveness.</p><p>• Lead project management efforts to ensure marketing initiatives are completed on time and within budget.</p><p>• Conduct market research to identify trends and opportunities for enhancing campaigns.</p><p>• Ensure brand consistency across all marketing efforts and materials.</p><p>• Work closely with cross-functional teams to align marketing strategies with business objectives.</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p><strong>Position Overview</strong></p><p>We are seeking a <strong>Senior Manager, Multicultural Brand Marketing</strong> to support brand and acquisition initiatives for the Hispanic market. This role plays a <strong>critical, highly visible part</strong> in ensuring marketing campaigns are linguistically accurate, culturally relevant, and aligned across Spanish and English executions.</p><p>The ideal candidate is a <strong>bilingual and bicultural marketing professional</strong> who brings strong attention to detail, exceptional communication skills, and the ability to collaborate across multiple internal teams and external creative partners.</p><p>W<strong>Key Responsibilities</strong></p><ul><li>Support Hispanic market <strong>brand and acquisition marketing campaigns</strong> across multiple channels</li><li>Review marketing assets to ensure:</li><li>Accurate messaging and terminology</li><li>No language or translation errors</li><li>Consistency between Spanish and English versions</li><li>Provide reviews, approvals, and <strong>clear, constructive feedback</strong> to creative partners</li><li>Ensure messaging accurately reflects:</li><li>Product coverage</li><li>Reliability</li><li>Features and benefits</li><li>Partner with Brand teams who provide visual and creative direction while owning <strong>message accuracy and consistency</strong></li><li>Collaborate closely with internal stakeholders and external agencies to ensure culturally appropriate, high‑quality deliverables</li></ul><p>e<strong>Campaign Channels</strong></p><ul><li>Television</li><li>Radio and audio</li><li>Digital and online advertising</li><li>Video assets</li></ul>
<p>Our client is offering an exciting opportunity for a Credit Risk Manager in Wilmington, Delaware, United States. This role is in the finance industry, with a focus on managing credit risk and driving performance outcomes. The Credit Risk Manager will play a crucial role in overseeing credit review, policy development, credit approvals, and portfolio monitoring to identify credit migration.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate credit risk using credit scoring models, behavioral data, and macroeconomic factors.</p><p>• Collaborate with collections and servicing teams to enhance loss recovery and minimize charge-offs, defaults, and delinquencies.</p><p>• Oversee the development of real-time credit risk reporting tools and dashboards for proactive risk monitoring and decision-making.</p><p>• Implement strategies to prevent loss specific to the subprime cardholder base, including credit limits, fee structures, and collection practices.</p><p>• Conduct stress testing and scenario analyses to assess risks under various economic conditions and customer behavior models.</p><p>• Lead a team of credit risk professionals, fostering a culture of excellence, collaboration, and continuous improvement.</p><p>• Work closely with marketing, data science, operations, compliance, and legal teams to ensure alignment on credit risk strategies and regulatory compliance.</p><p>• Conduct regular audits of credit risk policies, processes, and portfolio performance to ensure adherence to internal and regulatory standards.</p><p><br></p>
We are looking for a skilled Marketing Automation Manager to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a pivotal part in creating and managing advanced marketing automation strategies within a regulated financial services environment. This position requires a deep understanding of Salesforce Marketing Cloud and Financial Services Cloud to drive personalized, compliant, and data-driven marketing initiatives.<br><br>Responsibilities:<br>• Design and implement scalable marketing automation solutions using Salesforce Marketing Cloud.<br>• Establish architectural standards and best practices to ensure compliance and security in marketing processes.<br>• Oversee integrations between Marketing Cloud and Financial Services Cloud, ensuring seamless data connectivity.<br>• Develop personalization strategies based on client segmentation, lifecycle stages, and advisor relationships.<br>• Architect complex marketing journeys for onboarding, nurturing, and retention purposes.<br>• Manage consent frameworks, preference centers, and compliance-related aspects of marketing automation.<br>• Collaborate with regulatory teams to ensure adherence to financial services regulations.<br>• Provide technical leadership and mentorship to development teams and marketing technologists.<br>• Review and approve solution designs and code from internal and external contributors.<br>• Partner with Salesforce administrators and architects to maintain cohesive platform integration.
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
<p><strong>Product Manager IV </strong></p><p><strong>Service Type:</strong> Temporary</p><p><strong>Location:</strong> Philadelphia, PA (Hybrid, 4x Onsite) </p><p><strong>Duration:</strong> 49 Week Contract </p><p><strong>Pay: </strong>Hourly - Available on W2</p><p><strong>About the Role</strong></p><p>We are seeking an experienced <strong>Product Manager IV</strong> to lead the development of innovative products from concept through delivery. This role requires a strategic thinker who can understand existing processes, assess their impact on end customers, and create new approaches to improve outcomes. You will work closely with large organizations and cross-functional teams to ensure products meet customer needs and business objectives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Identify and define product requirements, taking ownership from initial concept through delivery.</li><li>Analyze existing processes and determine their impact on customers; develop new approaches where needed.</li><li>Collaborate with cross-functional teams and stakeholders to align product vision and execution.</li><li>Understand customer behavior and needs, translating insights into actionable product requirements.</li><li>Dive deep into technical considerations when necessary to ensure feasibility and quality.</li></ul>
<p>Our Legal Perm group located in Philadelphia is actively seeking an experienced Transactional Partner to join our boutique law firm client in King of Prussia, Pennsylvania, in Greater Philadelphia (Montgomery County). This role is ideal for a senior legal expert attorney or a small group of lawyers / associates with a strong, portable book of business focused on mid-market clients. The firm offers a collaborative environment, modern tools, and opportunities for cross-referrals within its litigation team. The role can be hybrid and make use of the office, or fully remote. Compensation will align with experience and the book of business.</p><p><br></p><p>Responsibilities:</p><p>• Manage and expand a transactional law practice while integrating your existing client base into the firm.</p><p>• Oversee client transition processes to ensure smooth consents and onboarding.</p><p>• Collaborate with litigators to identify and address disputes arising from transactional matters.</p><p>• Utilize advanced cloud-based systems to streamline client intake and improve operational efficiency.</p><p>• Develop strategies to enhance business growth and maintain high realization rates.</p><p>• Build and maintain strong relationships with mid-market clients, ensuring their legal needs are met.</p><p>• Contribute to the firm's marketing initiatives to attract new clients and expand your practice.</p><p>• Participate in succession planning and explore phased roles or earn-out structures offered by the firm.</p>
<p>We are looking for an experienced Product Manager to join our team in Philadelphia, Pennsylvania. In this long-term contract position, you will play a pivotal role in shaping product strategies, managing roadmaps, and aligning cross-functional teams to achieve business objectives. Your expertise will be key in driving innovation and delivering impactful solutions that meet market demands and customer needs.</p><p><br></p><p><em>Responsible for defining product requirements, prioritizing feature development, managing a product roadmap, and working cross–functionally to launch products. Under general direction, leads projects and oversees day–to–day responsibilities of managers performing various tasks in same business function. Clarifies direction; keeps actions aligned and on track. Contributes to the product line vision across team, and the organization. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results, and typically manages one or more groups of employees.</em></p><p><br></p><p>Opportunity Assessment:</p><ul><li>Competitive Considerations – Provide insight into the competitive environment. Based on market findings, performance data, and global industry trends develop long range platform vision and strategy to achieve KPIs. Voice not a vote on customer strategy and KPIs.</li><li>Experience/ Platform Discovery – Identify new experience and platform opportunities to be explored to support specific Market KPIs. Simultaneously establish long term vision, strategy and KPIs for Experiences and Platforms to support multi-tenant needs. Plan and prioritize product feature backlog for development by product engineering teams. Work closely with Product Management ensure product backlog remains aligned with business value or ROI.</li><li>Refine Options to Market KPIs – Provide insights into how experiences and platforms can help achieve the consumer needs that a Market is seeking to meet.</li><li>Feasibility Assessment For Business Case – Identify experience and platform feasibility and usability.</li></ul><p>Requirements, Common Goals:</p><ul><li>User Insights – Represent user insights on existing platforms and surface options to solve consumer pain points.</li><li>Experience and Platform Requirements and Priorities – Extrapolate business requirements into "experience and platform requirements and priorities“ to support Minimum Lovable Products (MLP). Identify user stories, criteria and process for evaluating new functionality that should be added to the core platform. Facilitate build vs. buy decision-making to support core experience and platform strategy. Ensures requirements are documented to reflect our commitment to privacy, security, inclusivity, accessibility, sustainability, reliability and ethical design.</li><li>Experience/Platform Engagement Reporting – Establish reporting structure to track “customer behavior” and align on data sources and ownership. Ensure single source for data and transparency (including documentation of data flows within and to / from product).</li></ul><p>Architect, Prototype:</p><ul><li>Experience Prototype – Create Minimum Lovable Products (MLP), develop working prototypes for Markets inclusive of design features, experiences, and platforms to deliver Market KPIs and common goals. Evaluate prototypes to identify those experience and platform functionality that should be incorporated.</li></ul>
We are looking for an innovative and detail-oriented AI Strategist to join our team on a contract basis. This role involves designing and implementing AI-powered solutions that enhance both creative and operational workflows within the healthcare and social assistance industry. The position requires approximately 10–15 hours of commitment per month, with flexibility based on project needs.<br><br>Responsibilities:<br>• Develop and refine AI agents capable of supporting marketing and creative processes.<br>• Design effective prompts and instructions to optimize AI performance and usability.<br>• Collaborate with the team to create AI tools, including bots for analyzing creative briefs and generating omni-channel campaign concepts.<br>• Continuously innovate and enhance AI workflows to boost efficiency and drive creativity.<br>• Provide recommendations for improving AI-driven solutions based on user feedback and performance data.
