Results for Customer Experience Marketing Manager Jobs in Reading, PA

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Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-09-18T00:00:00Z

Marketing/Communications Manager

Wilmington, DE
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
Our client, a leading organization within the life sciences industry, is seeking an experienced Marketing Operations Manager to lead the strategy, planning, and execution of healthcare professional (HCP) education programs, speaker initiatives, and sponsorship activities. This individual will serve as a key operational leader, partnering across multiple business functions to ensure successful program delivery, compliance, and stakeholder engagement.Responsibilities<ul><li>Lead the planning, execution, and optimization of HCP speaker programs and educational initiatives aligned with brand and business objectives.</li><li>Manage end-to-end Speaker Bureau operations, including governance, training, contracting, logistics, vendor coordination, and operational support.</li><li>Partner closely with Commercial, Marketing, Medical Affairs, Market Access, Compliance, and external vendors to ensure seamless and compliant program execution.</li><li>Oversee sponsorship activities across congresses, events, and educational initiatives, driving successful planning, implementation, and reporting.</li><li>Develop and maintain strong relationships with internal stakeholders, HCP speakers, and external partners.</li><li>Coordinate cross-functional teams to deliver impactful educational programs while adhering to industry regulations and compliance requirements.</li><li>Track, measure, and analyze program effectiveness, identifying opportunities for continuous improvement and operational excellence.</li><li>Support vendor management, budget oversight, and operational workflows associated with speaker and sponsorship programs.</li></ul>
2026-10-11T00:00:00Z

Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Customer Service Representative to support daily client interactions and deliver excellent service across phone, email, and digital channels. This role is ideal for someone who communicates clearly, solves problems efficiently, and can manage a high volume of inquiries while maintaining accuracy and professionalism. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and other communication channels.</li><li>Resolve customer issues, complaints, and service requests in a timely and professional manner.</li><li>Maintain accurate customer records and update information in CRM or internal systems.</li><li>Process orders, requests, returns, and other service-related transactions.</li><li>Escalate complex issues to the appropriate team when needed.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Track recurring service issues and share insights to help improve customer experience and workflow efficiency.</li><li>Support high-volume service needs while maintaining attention to detail and service quality. </li></ul>
2026-10-02T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day. Responsibilities:• Coordinate transportation arrangements for units moving to and from external repair providers.• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.
2026-10-15T00:00:00Z

Customer Service Representative

Wilmington, DE
onsite
Temporary / Contract
19 - 22 USD / Hourly
Job Summary We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our call center team in Wilmington, Delaware. This is a fully onsite role requiring attendance 5 days per week. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries regarding products, services, account information, billing, or general support needs.</li><li>Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.</li><li>Document customer interactions, concerns, and resolutions in the appropriate systems.</li><li>Escalate complex issues to supervisors or other departments as needed.</li><li>Follow call center procedures, scripts, and quality standards.</li><li>Meet performance goals related to call volume, response time, accuracy, and customer service.</li><li>Assist with follow-up calls, emails, or other communications as required.</li><li>Maintain up-to-date knowledge of company products, services, and policies.</li><li>Collaborate with team members and leadership to support overall service goals.</li></ul>
2026-10-07T00:00:00Z

Sales Manager

Allentown, PA
remote
Permanent / Full Time
100000 - 150000 USD / Yearly
We are looking for a Sales Manager to expand business opportunities and strengthen customer partnerships across North America within the manufacturing sector. This role focuses on growing revenue by introducing technical product solutions to customers in construction, infrastructure, industrial, and commercial markets. The ideal candidate combines consultative selling ability with a strong understanding of engineered materials and can translate customer challenges into practical, value-driven solutions. Responsibilities:• Create and carry out a market growth plan aimed at increasing sales performance and broadening the company’s presence across targeted regions.• Prospect and secure new customers by engaging contractors, distributors, engineers, consultants, owners, and other project stakeholders.• Develop lasting relationships with key decision-makers to support long-term account growth and repeat business.• Work closely with technical and engineering teams to shape solutions that align with customer specifications and project needs.• Lead customer presentations that clearly communicate product capabilities, technical advantages, and overall business value.• Oversee the entire sales process, from initial outreach and opportunity development through negotiation, closing, and rollout.• Build strategic plans for major accounts and priority prospects to drive sustained revenue expansion.• Track industry developments, competitor activity, and shifts in demand to identify emerging sales opportunities.• Represent the organization at trade shows, conferences, and client-facing events to strengthen visibility and generate leads.• Maintain dependable pipeline updates, sales forecasts, and account activity records using CRM and related sales tools.
2026-10-12T00:00:00Z

Sales Manager

Allentown, PA
onsite
Permanent / Full Time
80000 - 108000 USD / Yearly
Our client is seeking an ambitious and results-driven Sales Manager to lead business development and customer growth initiatives throughout the Northeast region, with primary responsibility for Pennsylvania, New Jersey, and New York. This is an outstanding opportunity for a high-performing sales professional who wants more than just a territory management role. The position offers significant visibility with executive leadership, ownership of a growing region, and a clearly defined path into a future Director-level leadership position as the organization continues to expand. The ideal candidate brings a proven track record of driving revenue growth, developing strategic customer relationships, and identifying new market opportunities within a manufacturing, industrial, distribution, or B2B environment. Key Responsibilities<ul><li>Develop and execute a strategic sales plan for the Northeast territory.</li><li>Drive revenue growth through both new business development and expansion of existing customer relationships.</li><li>Identify, prospect, and secure new accounts within targeted markets.</li><li>Build strong relationships with key decision-makers, stakeholders, and strategic partners.</li><li>Partner with operations, customer service, and leadership teams to ensure exceptional customer experiences.</li><li>Analyze market trends, competitive activity, and customer needs to identify growth opportunities.</li><li>Manage sales forecasting, pipeline development, and territory planning.</li><li>Conduct regular customer visits and maintain an active presence throughout the region.</li><li>Negotiate pricing, contracts, and commercial agreements.</li><li>Provide leadership with market intelligence and recommendations to support business strategy.</li><li>Serve as a trusted advisor to customers while positioning the organization for long-term growth.</li></ul>
2026-10-16T00:00:00Z

Client Relationship Coordinator

Wilmington, DE
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We have partnered with a client within the Financial Services industry on their search for a Client Relationship Coordinator with proven exposure to financial planning, investment services, and/or insurance products. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, preparing meetings, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. How you will make an impact<ul><li>Coordinate client interactions, manage appointments, and help ensure a seamless and professional client experience.</li><li>Provide administrative and operational support to professionals responsible for maintaining ongoing client relationships.</li><li>Maintain accurate client records, update CRM databases, and track follow-up activities to ensure timely communication.</li><li>Assist with scheduling, correspondence, documentation, and other tasks that support client engagement and retention.</li><li>Identify opportunities to streamline workflows and improve service delivery through technology and automation.</li><li>Embrace new software platforms and AI tools to enhance productivity, organization, and client service.</li><li>Handle sensitive client information with discretion while maintaining a high standard of professionalism and accuracy.</li><li>Collaborate with internal teams to address client needs, resolve service-related issues, and support overall business objectives.</li></ul>
2026-10-15T00:00:00Z

8 results for Customer Experience Marketing Manager in Reading, PA