Add your latest resume to match with open positions.

10 results for Customer Experience Marketing Manager in Reading, PA

Customer Success Coordinator

Nazareth, PA
onsite
Temporary / Contract
22 - 28 USD / Hourly
Are you the person everyone turns to when they need help? A growing organization is looking for a Customer Success Coordinator who is passionate about providing exceptional service and building positive relationships. This role will support customers through every stage of their experience, ensuring questions are answered, needs are met, and expectations are exceeded. Responsibilities:<ul><li>Assist customers via phone, email, and online communication</li><li>Resolve inquiries and troubleshoot issues</li><li>Process orders, updates, and account information</li><li>Maintain detailed customer records</li><li>Partner with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve processes and service delivery</li></ul>
2026-08-14T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-08-17T00:00:00Z

Customer Success Specialist

Philadelphia, PA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Success Specialist to join a manufacturing team located in the Greater Philadelphia Region on a contract basis. This role supports the full customer order lifecycle, from reviewing incoming requests to coordinating updates across internal departments and keeping customers informed throughout the process. The ideal Customer Success Specialist candidate brings strong administrative accuracy, confident communication, and the ability to manage multiple tasks in a fast-paced environment. Here’s how you’ll contribute each day: • Review customer orders carefully, verify details for accuracy, and enter information into company systems using tools such as Excel and Word.• Work across purchasing, design, finance, and production teams to confirm specifications and keep orders moving efficiently.• Provide timely communication to customers regarding order progress, revisions, estimated timelines, returns, and warranty-related questions.• Create and organize shipping paperwork, product labels, invoices, and other order documentation while maintaining complete records.• Monitor order status and follow up on outstanding items to help ensure customer expectations are met.• Support inventory activities by assisting with counts and adhering to established operational procedures.• Respond to customer inquiries through email and other service channels with professionalism and attention to detail.
2026-08-27T00:00:00Z

Marketing/Communications Manager

Wilmington, DE
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
Our client, a leading organization within the life sciences industry, is seeking an experienced Marketing Operations Manager to lead the strategy, planning, and execution of healthcare professional (HCP) education programs, speaker initiatives, and sponsorship activities. This individual will serve as a key operational leader, partnering across multiple business functions to ensure successful program delivery, compliance, and stakeholder engagement.Responsibilities<ul><li>Lead the planning, execution, and optimization of HCP speaker programs and educational initiatives aligned with brand and business objectives.</li><li>Manage end-to-end Speaker Bureau operations, including governance, training, contracting, logistics, vendor coordination, and operational support.</li><li>Partner closely with Commercial, Marketing, Medical Affairs, Market Access, Compliance, and external vendors to ensure seamless and compliant program execution.</li><li>Oversee sponsorship activities across congresses, events, and educational initiatives, driving successful planning, implementation, and reporting.</li><li>Develop and maintain strong relationships with internal stakeholders, HCP speakers, and external partners.</li><li>Coordinate cross-functional teams to deliver impactful educational programs while adhering to industry regulations and compliance requirements.</li><li>Track, measure, and analyze program effectiveness, identifying opportunities for continuous improvement and operational excellence.</li><li>Support vendor management, budget oversight, and operational workflows associated with speaker and sponsorship programs.</li></ul>
2026-08-12T00:00:00Z

Marketing/Communications Manager

Avondale, PA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a strategic and hands-on marketing leader to guide brand growth for a consumer products organization in Avondale, Pennsylvania. This role partners closely with executive leadership to shape marketing direction, strengthen customer engagement, and support revenue-focused initiatives across multiple channels. The ideal candidate brings a balance of planning, creativity, and analytical thinking, along with the ability to turn business goals into effective campaigns and scalable marketing practices. Responsibilities: • Create and carry out multi-channel marketing plans that support company objectives, brand visibility, and sales growth. • Identify the most effective acquisition and awareness channels, then allocate efforts toward the highest-value opportunities. • Build product positioning, launch plans, and go-to-market messaging for new and existing offerings in partnership with cross-functional teams. • Oversee digital marketing initiatives, including email programs, paid media efforts, and campaign performance analysis to improve results over time. • Direct social media strategy and content priorities while providing day-to-day guidance to the Social Media Coordinator. • Develop and manage relationships with influencers, affiliates, ambassadors, agencies, and other external partners to expand reach and engagement. • Maintain the marketing calendar, coordinate campaign timelines, and ensure consistent execution across channels and customer touchpoints. • Track key performance indicators, prepare performance updates, and use data-driven insights to refine strategy and recommend growth opportunities. • Establish repeatable marketing processes and infrastructure that can support the continued expansion of the organization and team.
2026-08-13T00:00:00Z

Marketing Communications Coordinator

Newtown Square, PA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We have a client seeking a Marketing Coordinator to support the sales and marketing functions. This is a full-time contract opportunity with the possibility for extension or conversion to a permanent position. This position requires working onsite in Newtown Square, PA Monday-Friday. This person will provide day-to-day administrative and project support, including data entry, calendar coordination, preparation of marketing/event materials, and general organization of ongoing initiatives. The coordinator will also help manage incoming leads and funnel them to the appropriate Sales Counselor, maintain information within internal systems, assist with marketing events, and coordinate quarterly check-ins.
2026-08-13T00:00:00Z

Customer Service Representative

Conshohocken, PA
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Client Service Associate to join a growing team supporting brokerage operations in Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-moving environment, communicates effectively with clients and advisors, and takes pride in accurate administrative support. The position focuses on handling service-related transactions, reviewing documentation, and maintaining reliable records throughout daily operations. Responsibilities:• Process incoming payments and service transactions with a high degree of accuracy and timeliness.• Review submitted forms and supporting documents to confirm completeness and compliance before entry.• Enter and update customer and transaction information in internal systems while maintaining precise records.• Respond to inquiries from advisors and clients in a clear and attentive manner through phone and written communication.• Handle inbound and outbound customer service interactions to resolve issues, provide updates, and support ongoing requests.• Coordinate order and request details carefully to ensure smooth follow-through on service activities.• Prioritize multiple tasks effectively in a fast-paced environment while meeting established turnaround expectations.• Identify discrepancies in paperwork or account information and escalate concerns when additional review is needed.
2026-08-31T00:00:00Z

Customer Service Representative

Blue Bell, PA
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a banking-focused call center team serving customers in Pennsylvania. This opportunity is a long-term contract position offering steady weekday hours and the chance to deliver responsive, high-quality service in a fast-paced environment. The ideal candidate brings prior experience in banking or financial services and is comfortable handling a high volume of customer interactions with accuracy and care. Responsibilities:• Respond to incoming customer calls and provide timely support for account-related questions and service needs.• Assist customers with service requests by gathering details, resolving routine issues, and ensuring each interaction is handled accurately.• Manage both inbound and outbound communication to follow up on open items and provide status updates when needed.• Enter and update customer information in internal systems with a strong focus on precision and completeness.• Deliver a detail-oriented service experience by listening carefully, identifying customer concerns, and offering appropriate solutions.• Maintain clear records of conversations, actions taken, and next steps to support continuity and compliance.• Work within established service guidelines, call handling expectations, and quality standards in a banking environment.
2026-08-20T00:00:00Z

Customer Service/Sales Coordinator

Wayne, PA
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills. What you get to do everyday· Initiate customer quotes from sales team· Maintain organized sales records· Process orders according to customer requirements· Contract Management· Provide customers with detailed order follow-up· Ensure efficient, timely delivery of products/services· Resolve customer complaints· Assist with monthly goal setting· Sales analysis reporting· Inventory analysis· Assist with auditing process· Provide administrative support as needed
2026-08-13T00:00:00Z

Call Center Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound and outbound customer interactions, resolve inquiries efficiently, and provide a positive customer experience. Key Responsibilities<ul><li>Answer incoming calls and respond to customer questions, concerns, and service requests.</li><li>Provide accurate information about products, services, accounts, and company policies. </li><li>Resolve customer issues promptly and escalate complex matters when needed. </li><li>Document all customer interactions clearly and accurately in the appropriate systems.</li><li>Process orders, updates, cancellations, and other service-related transactions. </li><li>Meet performance goals related to call quality, response time, and customer satisfaction. </li><li>Maintain a professional, empathetic, and solution-oriented approach on every call. </li><li>Collaborate with supervisors and team members to improve service processes and customer outcomes. </li></ul>
2026-08-21T00:00:00Z