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5 results for Customer Experience Marketing Manager in Reading, PA

Marketing/Communications Manager

Plymouth Meeting, PA
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an experienced Marketing/Communications Manager to lead benefits-focused communications and support the administration of health and welfare programs in Plymouth Meeting, Pennsylvania. This position plays a key role in connecting plan participants, employers, union representatives, vendors, and internal teams through clear communication, strong operational oversight, and knowledgeable benefits support. The ideal candidate brings a solid background in enrollment operations, participant education, compliance awareness, and multi-channel communication strategy. Responsibilities: • Direct day-to-day administration of health and welfare benefit programs, including medical, prescription, dental, vision, and related offerings. • Oversee eligibility and enrollment activities, ensuring participant data is accurate, complete, and aligned across internal systems and external partners. • Create and manage communication plans for benefit updates, educational outreach, and participant engagement initiatives across print and digital channels. • Lead annual and off-cycle enrollment efforts by organizing timelines, preparing materials, coordinating with vendors, and responding to stakeholder questions. • Maintain benefit-related website content and participant resources so information remains current, accessible, and easy to understand. • Advise internal staff on plan rules, documentation standards, claims processes, and member service practices to support consistent administration. • Build strong working relationships with employers, unions, and service providers to support effective delivery of plan information and administrative updates. • Support compliance activities by maintaining records, assisting with audits, and helping ensure processes follow plan documents and applicable requirements.
2026-07-23T00:00:00Z

Digital Marketing Manager

Willow Grove, PA
onsite
Permanent / Full Time
130000 - 200000 USD / Yearly
We are looking for a Digital Marketing Manager to lead a growing marketing function for a luxury retail and eCommerce business in Willow Grove, Pennsylvania. This role offers the chance to shape brand direction, expand online revenue, and strengthen customer acquisition across digital and in-store channels. The ideal candidate brings both strategic vision and hands-on execution, with the ability to guide a team and deliver measurable business results in a fast-moving environment. Responsibilities: • Guide and develop a multi-disciplinary marketing team, setting priorities and supporting execution across digital campaigns, creative projects, and brand initiatives. • Design and implement a full-funnel marketing strategy that supports revenue growth, customer engagement, and long-term brand development. • Work closely with company leadership to refine market positioning, enhance the customer experience, and support broader business objectives. • Oversee eCommerce marketing performance by improving traffic quality, conversion outcomes, customer acquisition, and online sales growth. • Direct paid digital initiatives across search, social, email, and other performance channels, using data to improve return on investment. • Identify emerging opportunities to attract new customers and expand reach through scalable acquisition programs and channel testing. • Strengthen website lead generation and optimize the customer journey to improve engagement and conversion at every stage. • Manage marketing budgets with a focus on efficiency, performance measurement, and smart allocation of spend across channels. • Ensure brand messaging remains consistent and elevated across social media, digital platforms, and retail touchpoints while reflecting luxury consumer expectations.
2026-07-07T00:00:00Z

Customer Service Representative

Center Valley, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a motivated and customer-focused Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and accuracy</li><li>Maintain detailed and accurate customer records in CRM systems</li><li>Process orders, returns, account updates, and related service requests</li><li>Collaborate with internal teams to address customer needs and improve service delivery</li><li>Educate customers on products, services, and company policies</li><li>Identify opportunities to enhance customer satisfaction and streamline support processes</li></ul>
2026-07-15T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Sales Support Specialist to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul>
2026-07-24T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-13T00:00:00Z