We are looking for a skilled Customer Service Representative II to join our team in Raleigh, North Carolina. This long-term contract position offers an exciting opportunity to contribute to customer satisfaction, sales growth, and operational excellence. The ideal candidate will bring strong communication and interpersonal skills, along with a commitment to driving continuous improvement in service delivery.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Collaborate with the sales team to identify opportunities for growth and assist in achieving revenue targets.<br>• Maintain accurate records and databases to ensure seamless access to customer and sales information.<br>• Develop and implement strategies to enhance customer satisfaction and loyalty.<br>• Participate in quality assurance processes, ensuring compliance with ISO standards and company policies.<br>• Train and support new team members to ensure they are equipped with the necessary skills and knowledge.<br>• Analyze competitive market trends to suggest improvements in service and product offerings.<br>• Contribute to planning and coordination of office functions to enhance operational efficiency.<br>• Drive continuous improvement initiatives to optimize service delivery and customer experience.<br>• Provide input on policy updates to align with industry standards and customer needs.
<p>Robert Half has partnered with a fast growing construction focused organization in Research Triangle Park, NC to assist them in hiring an experienced Accounting Manager. The ideal candidate will possess at least 10 years of accounting experience in construction or project accounting and a bachelor's degree in accounting or finance. This role is ideal for a skilled individual with expertise in construction or project accounting, who can oversee comprehensive accounting functions, including financial reporting, compliance, and analysis. The right candidate will thrive in a detail-oriented environment, bringing a passion for accuracy and a commitment to supporting both clients and team members. This permanent position is initially onsite, but will transition to a limited hybrid work schedule. In addition to a competitive base salary and a strong benefits offering, this company also has a bonus program. </p><p><br></p><p>Various responsibilities will include: </p><p>• Oversee accounts payable processes, including vendor database maintenance and weekly check runs.</p><p>• Manage accounts receivable tasks, such as client billing, AR statements, and follow-up on past-due accounts.</p><p>• Perform monthly reconciliations for bank accounts, credit cards, and payroll.</p><p>• Prepare and post monthly journal entries, including standard and adjusting entries.</p><p>• Handle project setup, contract management, and billing terms configuration.</p><p>• Generate and analyze month-end financial reports, including sales, cash receipts projections, and dashboard updates.</p><p>• Monitor key financial metrics and performance indicators to ensure alignment with business goals.</p><p>• Coordinate with external tax advisors for tax preparation and filing, including property taxes and 1099 vendor information.</p><p>• Assist with year-end closing procedures and preparation.</p><p>• Provide system training and support for timesheet and expense report processes to staff.</p>
We are looking for a dedicated Customer Service Representative to join our team in Durham, North Carolina. In this role, you will provide exceptional support to customers by efficiently managing high volumes of inbound calls and delivering accurate solutions. This is a long-term contract position ideal for professionals with call center experience who excel in communication and problem-solving.<br><br>Responsibilities:<br>• Handle high volumes of inbound customer calls with professionalism and efficiency.<br>• Provide accurate information and resolve customer inquiries in a timely manner.<br>• Maintain detailed records of customer interactions and ensure data entry is precise.<br>• Respond to customer emails and other correspondence with clarity and empathy.<br>• Schedule appointments and manage customer orders using provided systems.<br>• Utilize Microsoft Excel and Word for documentation and reporting purposes.<br>• Support both inbound and outbound communication efforts as needed.<br>• Collaborate with team members to ensure seamless customer service delivery.<br>• Adhere to company policies and protocols while meeting service quality standards.
<p>Robert Half has partnered with a growing stable construction company in Raleigh to assist them in hiring an experienced AR/Collections Specialist. To be considered for this permanent position, the successful applicant will have project base collections experience in the construction, architecture. contracting or engineering industry. In this role, you will focus on managing accounts receivable, driving collections efforts, and ensuring accurate financial reporting. This position is ideal for someone with strong analytical skills and a passion for optimizing processes. This company offers a very flexible hybrid schedule that allows almost a fully remote work situation. Job candidates must reside in North Carolina to be considered for this permanent AR/Collections Specialist position. </p><p><br></p><p>Responsibilities:</p><p>• Lead collections efforts to recover overdue payments, collaborating with internal teams to ensure timely resolution.</p><p>• Prepare and reconcile accounts receivable aging reports and other financial documents to align with the general ledger.</p><p>• Develop and monitor key performance indicators (KPIs) related to collections and accounts receivable to assess and improve efficiency.</p><p>• Process incoming cash and check payments using a paperless system, ensuring accurate and prompt recording of transactions.</p><p>• Investigate and resolve issues related to unapplied cash, ensuring proper allocation to client invoices.</p><p>• Support month-end reporting processes, including generating and reconciling financial reports.</p><p>• Optimize shared services accounts receivable processes to enhance performance and streamline workflows.</p><p>• Maintain accurate financial records and dashboards to provide clear visibility into accounts receivable metrics.</p><p>• Collaborate with other departments to address billing discrepancies and improve client communication.</p><p>• Ensure compliance with company policies and industry standards in all accounts receivable activities.</p>
