<p><strong>Customer Service Representative - Contract </strong></p><p><strong>Location: </strong>Remote (Central Time Zone) </p><p><strong>Duration: </strong>78 Weeks </p><p><strong>Pay: </strong>Available on W2 </p><p>We are seeking an experienced, detail-oriented Customer Service Representative to provide high-level support to internal teams and healthcare professionals. This role requires strong communication skills, a proactive mindset, and the ability to work independently in a remote environment. Candidates must be comfortable managing inquiries, resolving issues, and ensuring seamless service across multiple departments.</p><p><br></p><p>The Customer Service Representative will serve as a primary point of contact for sales teams, healthcare professionals, and internal departments. This role involves managing customer inquiries, resolving issues, documenting interactions, and ensuring timely communication to support business operations. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional customer service skills, and can effectively collaborate across teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide responsive, professional customer support in an independent, remote work environment.</li><li>Serve as the customer-facing voice, delivering solutions to inquiries and issues with accuracy and clarity.</li><li>Provide proactive updates on order status to support timely processing and billing.</li><li>Assess incoming requests and determine when escalations are required based on urgency or complexity.</li><li>Manage and document customer complaints in the CRM system.</li><li>Coordinate with internal departments—including Sales, Customer Service, Distribution, and Accounts Receivable—to ensure exceptional service and adherence to quality standards.</li><li>Deliver phone support for inquiries from sales teams and healthcare professionals.</li><li>Respond promptly, courteously, and professionally to support positive business relationships.</li><li>Process all tasks according to established procedures, policies, and standard operating guidelines.</li><li>Share constructive feedback and suggestions for improving internal processes and customer support practices.</li><li>Maintain a positive, cooperative, and solutions-focused attitude.</li><li>Support the Sales Department by researching and responding to questions received via phone, email, or fax.</li><li>Compile and analyze customer data to prepare product or service-related reports.</li><li>Potentially serve as a specialized representative for CSR or POC functions.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>
We are looking for a dedicated HR/Bookkeeper to join our team in Raleigh, North Carolina. This Contract to long-term position offers a dynamic opportunity to oversee both financial and human resources operations in a collaborative retail environment. The role requires a proactive approach to managing accounting tasks and supporting employee-related processes while maintaining confidentiality and professionalism.<br><br>Responsibilities:<br>• Handle accounts payable and receivable processes, ensuring accurate and timely transactions.<br>• Prepare financial reports, oversee banking activities, and manage sales tax compliance across multiple states.<br>• Coordinate insurance audits and maintain detailed records for compliance purposes.<br>• Supervise payroll processing, reporting, and associated filings, including administration of Simple IRA plans.<br>• Lead recruitment efforts, onboarding processes, and employee relations initiatives.<br>• Administer employee benefits programs and manage confidential personnel records.<br>• Work closely with insurance providers to oversee various leave types for both ongoing and seasonal staff.<br>• Utilize tools like QuickBooks, Paylocity, and Employee Navigator to streamline operations and ensure accuracy.<br>• Collaborate with ownership to align HR and accounting functions with organizational goals.<br>• Maintain compliance with E-Verify and other employment verification systems.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Raleigh, North Carolina. This role is essential to ensuring accurate and timely processing of vendor invoices and payments while adhering to company policies. The ideal candidate will have a strong understanding of accounts payable procedures and experience with month-end close processes.<br><br>Responsibilities:<br>• Accurately review, code, and process vendor invoices, including credit card and fuel account transactions, in compliance with company approval guidelines.<br>• Download, analyze, and resolve discrepancies in invoices and exceptions.<br>• Reconcile vendor statements with accounts payable aging reports and address any outstanding issues.<br>• Manage payment processes, including checks, fax checks, and petty cash reimbursements.<br>• Prepare accrual schedules and general ledger entries to support month-end close activities.<br>• Set up new vendors and maintain accurate tracking of vendor credits.<br>• Compile and submit sales tax documentation as required.<br>• Cross-train in accounts receivable and provide support for cash deposit reporting.<br>• Respond promptly to inquiries from vendors and customers regarding payments and statements.<br>• Assist with year-end closing activities, including physical inventory reviews.
<p>Robert Half is looking for a detail-oriented Accounts Receivable Analyst to join our client's team. In this role, you will ensure accurate and timely processing of customer claims and payments while maintaining strong relationships with internal teams and external clients. This is an exciting opportunity to contribute to the success of a leading company in the transportation equipment manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Update and track customer claims daily to ensure accurate status monitoring.</p><p>• Communicate effectively with both internal teams and external customers regarding claims status and resolutions.</p><p>• Review customer accounts weekly to identify and address billing discrepancies promptly.</p><p>• Process daily uploads to apply payments accurately and reconcile accounts receivable balances.</p><p>• Foster positive relationships with customers to resolve disputes and manage overdue accounts.</p><p>• Collaborate with departments such as Billing, Pricing, Sales, and Operations to onboard new accounts and establish efficient billing processes.</p><p>• Participate in special projects and handle additional tasks as assigned.</p><p><br></p><p>For immediate consideration please apply or contact directly Steve Fields at 919-787-8226</p>
We are looking for an experienced Executive Assistant to join our team in Raleigh, North Carolina. In this Contract to permanent position, you will provide critical support to executives, ensuring smooth day-to-day operations and efficient management of schedules and travel arrangements. This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities with precision.<br><br>Responsibilities:<br>• Organize and maintain executive calendars, ensuring all appointments and meetings are accurately scheduled.<br>• Arrange and oversee travel plans, including booking flights, accommodations, and transportation.<br>• Coordinate logistics for executive travel, ensuring seamless itineraries and addressing any last-minute changes.<br>• Prepare executives for meetings by gathering necessary documents, agendas, and briefing materials.<br>• Manage communications on behalf of executives, including email correspondence and follow-ups.<br>• Schedule and coordinate executive meetings, including securing venues and necessary technology.<br>• Act as a liaison between executives and internal teams to ensure smooth communication and task execution.<br>• Handle sensitive information with discretion and confidentiality at all times.<br>• Monitor deadlines and assist executives in prioritizing tasks effectively.<br>• Provide general administrative support, including preparing reports and maintaining records.
