<p><strong>Customer Service Representative - Contract </strong></p><p><strong>Location: </strong>Remote (Central Time Zone) </p><p><strong>Duration: </strong>78 Weeks </p><p><strong>Pay: </strong>Available on W2 </p><p>We are seeking an experienced, detail-oriented Customer Service Representative to provide high-level support to internal teams and healthcare professionals. This role requires strong communication skills, a proactive mindset, and the ability to work independently in a remote environment. Candidates must be comfortable managing inquiries, resolving issues, and ensuring seamless service across multiple departments.</p><p><br></p><p>The Customer Service Representative will serve as a primary point of contact for sales teams, healthcare professionals, and internal departments. This role involves managing customer inquiries, resolving issues, documenting interactions, and ensuring timely communication to support business operations. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional customer service skills, and can effectively collaborate across teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide responsive, professional customer support in an independent, remote work environment.</li><li>Serve as the customer-facing voice, delivering solutions to inquiries and issues with accuracy and clarity.</li><li>Provide proactive updates on order status to support timely processing and billing.</li><li>Assess incoming requests and determine when escalations are required based on urgency or complexity.</li><li>Manage and document customer complaints in the CRM system.</li><li>Coordinate with internal departments—including Sales, Customer Service, Distribution, and Accounts Receivable—to ensure exceptional service and adherence to quality standards.</li><li>Deliver phone support for inquiries from sales teams and healthcare professionals.</li><li>Respond promptly, courteously, and professionally to support positive business relationships.</li><li>Process all tasks according to established procedures, policies, and standard operating guidelines.</li><li>Share constructive feedback and suggestions for improving internal processes and customer support practices.</li><li>Maintain a positive, cooperative, and solutions-focused attitude.</li><li>Support the Sales Department by researching and responding to questions received via phone, email, or fax.</li><li>Compile and analyze customer data to prepare product or service-related reports.</li><li>Potentially serve as a specialized representative for CSR or POC functions.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Senior Corporate Tax Accountant to join our team in Cary, North Carolina. As part of this long-term contract role, you will be responsible for managing various indirect tax functions and ensuring compliance with tax regulations. This position offers a hybrid onsite work environment and the opportunity to make a significant impact within the printing and publishing industry.<br><br>Responsibilities:<br>• Oversee the preparation and filing of sales and use tax returns, ensuring accuracy and compliance with regulations.<br>• Manage escheatment processes and unclaimed property reporting to meet state requirements.<br>• Handle withholding tax and related documentation, ensuring timely submission and adherence to applicable laws.<br>• Coordinate tax-related activities for Form 1099 and 1042 reporting.<br>• Perform month-end close activities, including journal entries and reconciliations.<br>• Maintain and reconcile the general ledger and balance sheet accounts related to tax.<br>• Address indirect tax matters, including excise and GST, providing necessary documentation and support.<br>• Ensure compliance with property tax obligations and related filings.<br>• Collaborate with internal teams to streamline tax processes and improve efficiency.<br>• Stay updated on changes in tax laws and regulations to ensure ongoing compliance.
We are looking for a dedicated HR/Bookkeeper to join our team in Raleigh, North Carolina. This Contract to long-term position offers a dynamic opportunity to oversee both financial and human resources operations in a collaborative retail environment. The role requires a proactive approach to managing accounting tasks and supporting employee-related processes while maintaining confidentiality and professionalism.<br><br>Responsibilities:<br>• Handle accounts payable and receivable processes, ensuring accurate and timely transactions.<br>• Prepare financial reports, oversee banking activities, and manage sales tax compliance across multiple states.<br>• Coordinate insurance audits and maintain detailed records for compliance purposes.<br>• Supervise payroll processing, reporting, and associated filings, including administration of Simple IRA plans.<br>• Lead recruitment efforts, onboarding processes, and employee relations initiatives.<br>• Administer employee benefits programs and manage confidential personnel records.<br>• Work closely with insurance providers to oversee various leave types for both ongoing and seasonal staff.<br>• Utilize tools like QuickBooks, Paylocity, and Employee Navigator to streamline operations and ensure accuracy.<br>• Collaborate with ownership to align HR and accounting functions with organizational goals.<br>• Maintain compliance with E-Verify and other employment verification systems.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Raleigh, North Carolina. This role is essential to ensuring accurate and timely processing of vendor invoices and payments while adhering to company policies. The ideal candidate will have a strong understanding of accounts payable procedures and experience with month-end close processes.<br><br>Responsibilities:<br>• Accurately review, code, and process vendor invoices, including credit card and fuel account transactions, in compliance with company approval guidelines.<br>• Download, analyze, and resolve discrepancies in invoices and exceptions.<br>• Reconcile vendor statements with accounts payable aging reports and address any outstanding issues.<br>• Manage payment processes, including checks, fax checks, and petty cash reimbursements.<br>• Prepare accrual schedules and general ledger entries to support month-end close activities.<br>• Set up new vendors and maintain accurate tracking of vendor credits.<br>• Compile and submit sales tax documentation as required.<br>• Cross-train in accounts receivable and provide support for cash deposit reporting.<br>• Respond promptly to inquiries from vendors and customers regarding payments and statements.<br>• Assist with year-end closing activities, including physical inventory reviews.
