<p>Product Designer</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a creative and user-focused <strong>Product Designer</strong> to join our team. This role is responsible for designing intuitive, engaging, and accessible digital experiences that solve real user problems and align with business goals. The ideal candidate has a strong foundation in UX and UI design, excellent problem-solving skills, and experience collaborating cross-functionally with product managers, engineers, and other stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct user research and translate insights into design concepts, user flows, wireframes, and high-fidelity prototypes.</li><li>Design and iterate on user interfaces that balance usability, visual appeal, and brand consistency.</li><li>Collaborate closely with product management and engineering to define requirements and deliver effective design solutions.</li><li>Participate in user testing and incorporate feedback into iterative design improvements.</li><li>Maintain and contribute to design systems, ensuring consistency across products and platforms.</li><li>Stay current on design trends, tools, and best practices to continuously improve the user experience.</li></ul><p><br></p>
<p><strong>Ecommerce Manager</strong></p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an experienced and results-driven <strong>Ecommerce Manager</strong> to oversee the day-to-day operations and growth of our online sales channels. This role is responsible for managing the digital storefront, optimizing the customer experience, and driving online revenue through strategic merchandising, marketing, and data-driven decision-making. The ideal candidate combines strong business acumen with technical expertise in ecommerce platforms and digital marketing.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Manage all aspects of the ecommerce business including website operations, product listings, promotions, and fulfillment coordination.</li><li>Develop and execute ecommerce strategies to drive traffic, conversion, and average order value.</li><li>Collaborate with marketing, design, and product teams to ensure a seamless and engaging online shopping experience.</li><li>Oversee website content, product photography, and merchandising to maintain brand standards and accuracy.</li><li>Analyze performance metrics such as sales, conversion rates, bounce rates, and customer acquisition costs to identify opportunities for optimization.</li><li>Manage relationships with ecommerce vendors, platforms, and third-party service providers.</li><li>Implement SEO, SEM, and email marketing initiatives to enhance visibility and drive traffic.</li><li>Ensure a smooth checkout experience and identify opportunities to improve site speed, UX, and customer retention.</li><li>Stay informed on ecommerce trends, technologies, and best practices.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally, offering solutions and support.<br>• Process orders with precision and efficiency, ensuring accuracy in data entry.<br>• Handle both inbound and outbound calls to address customer needs and provide relevant information.<br>• Build strong relationships with customers through consultative communication and understanding their requirements.<br>• Collaborate with internal teams to resolve issues and improve overall customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Identify opportunities to upsell or cross-sell products and services based on customer needs.<br>• Meet or exceed performance metrics, including call response times and customer satisfaction ratings.<br>• Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
