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3 results for Customer Experience Specialist in Raleigh, NC
- Durham, NC
- onsite
- Temporary
- 20.9 - 22 USD / Hourly
- We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Durham, North Carolina. This role is ideal for someone who thrives in fast-paced environments and has a proven track record of providing excellent service in a call center setting. You will play a key role in handling a high volume of inbound calls and ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide accurate information and resolve issues to ensure a positive customer experience.<br>• Manage data entry tasks related to customer interactions and maintain detailed records.<br>• Handle email correspondence to address customer concerns and follow up as needed.<br>• Schedule appointments and coordinate with relevant departments to meet customer needs.<br>• Process orders and ensure timely and accurate entry into the system.<br>• Utilize Microsoft Excel and Word to organize and analyze data.<br>• Maintain a high level of productivity while adhering to established procedures and guidelines.<br>• Collaborate with team members to share insights and improve service quality.<br>• Demonstrate adaptability in managing both inbound and outbound calls as required.
- 2026-02-27T00:00:00Z
- Raleigh, NC
- onsite
- Contract / Temporary to Hire
- 22 - 24 USD / Hourly
- <p>We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This role involves managing inbound calls and ensuring that each call is properly analyzed and routed to the appropriate division for further action.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls, averaging 20-30 calls daily, and input detailed information into the system.</p><p>• Assess incoming calls for validity and relevance, determining whether they require further investigation.</p><p>• Direct calls to the appropriate divisions for follow-up, ensuring a seamless transfer process.</p><p>• Archive closed cases into the case library for future reference and audits.</p><p>• Collaborate with managers to review and finalize cases that do not require immediate action.</p><p>• Analyze each call to identify potential fraud, abuse, or waste related to taxpayer funds.</p><p>• Maintain professionalism and accuracy when handling sensitive information.</p><p>• Support operational efficiency by adhering to established procedures and workflows.</p>
- 2026-03-05T00:00:00Z
- Cary, NC
- onsite
- Temporary
- 0 - 0 USD / Yearly
- <p>Our client is seeking an IT Support Specialist for a 6‑month <strong><u>100% onsite engagement in Cary, NC</u></strong>.</p><p>This role supports a growing environment and requires hands‑on experience with L1/L2 support, Windows systems, and core end‑user technologies.</p><p>Provide day‑to‑day L1/L2 technical support to onsite users</p><p>Set up and configure Windows workstations in an Active Directory domain</p><p>Support Office 365 applications and user accounts</p><p>Deploy and manage mobile devices using Managed Engine</p><p>Perform device imaging and prepare systems for new hires</p><p>Troubleshoot remote access issues and general connectivity problems</p><p>Handle basic network and end‑user support</p><p>Document issues, resolutions, and updates in the ticketing system</p>
- 2026-02-24T00:00:00Z