We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally, offering solutions and support.<br>• Process orders with precision and efficiency, ensuring accuracy in data entry.<br>• Handle both inbound and outbound calls to address customer needs and provide relevant information.<br>• Build strong relationships with customers through consultative communication and understanding their requirements.<br>• Collaborate with internal teams to resolve issues and improve overall customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Identify opportunities to upsell or cross-sell products and services based on customer needs.<br>• Meet or exceed performance metrics, including call response times and customer satisfaction ratings.<br>• Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
We are looking for a Customer Service Representative to join our team in Durham, North Carolina. This is a contract position that requires strong organizational skills and a keen eye for accuracy. The role involves both document review and customer interactions, with opportunities to grow into more advanced responsibilities over time.<br><br>Responsibilities:<br>• Review and index documents to ensure proper organization and accuracy.<br>• Conduct initial checks to verify details, ensuring all necessary information is present.<br>• Identify missing information and communicate with customers to obtain required details.<br>• Assist customers in completing claims and ensure the documents are ready for processing.<br>• Collaborate with senior team members to transition completed work for further review.<br>• Handle data entry tasks efficiently and maintain accurate records.<br>• Respond to inbound and outbound calls, providing timely and attentive assistance.<br>• Manage email correspondence to address inquiries and follow up on missing information.<br>• Utilize Microsoft Excel and Word for tracking and documentation purposes.<br>• Schedule appointments and maintain organized records of customer interactions.
We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. This is a Contract to permanent position, offering the chance to grow within a reputable organization in the wholesale distribution industry. The role involves providing outstanding customer support while contributing to team goals in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries with efficiency and ensure a positive experience.<br>• Process product orders accurately and maintain detailed records in the system.<br>• Identify customer needs related to equipment or services and provide appropriate solutions.<br>• Make outbound calls to assist customers and address their concerns.<br>• Collaborate with team members to meet key performance indicators and achieve sales targets.<br>• Learn and adapt to new systems and tools to enhance customer interactions.<br>• Provide consultative support to customers to guide them in selecting suitable products or services.<br>• Participate in training sessions to stay updated on company offerings and procedures.<br>• Maintain a business casual appearance and uphold a focused demeanor during all interactions.
We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.<br>• Process orders and maintain accurate data entry to ensure seamless service delivery.<br>• Handle both inbound and outbound calls effectively while addressing customer concerns.<br>• Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.<br>• Collaborate with team members to meet service goals and maintain customer satisfaction.<br>• Follow established protocols to resolve issues and escalate complex cases when necessary.<br>• Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.<br>• Maintain a positive and attentive demeanor during all customer interactions.<br>• Provide detailed updates to customers regarding the status of their requests or orders.<br>• Ensure compliance with company policies and procedures while delivering top-notch service.
<p>We are looking for a detail-oriented Student Account Specialist to join our team in Burlington, North Carolina. This long-term contract position involves managing student accounts, processing payments, and ensuring accurate financial records. The ideal candidate will have strong expertise in accounting practices and a deep understanding of cash application processes.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and update student account records to ensure accuracy and compliance.</p><p>• Process payments, including automated clearing house (ACH) transactions, efficiently and securely.</p><p>• Reconcile accounts receivable and handle cash activity to ensure proper financial tracking.</p><p>• Collaborate with billing departments to address discrepancies and resolve issues in a timely manner.</p><p>• Utilize accounting software systems to manage financial data and generate necessary reports.</p><p>• Perform daily reviews of account activity to identify and address any irregularities.</p><p>• Assist in preparing financial statements and reports as needed for internal and external use.</p><p>• Provide exceptional customer service to address student and parent inquiries regarding account details.</p><p>• Monitor account balances and ensure timely collection of outstanding payments.</p><p>• Support financial audits by providing necessary documentation and information</p>
<p>We are looking for a detail-oriented Contracts Specialist to join our team in Durham, North Carolina. In this long-term contract role, you will play a vital part in managing, organizing, and maintaining essential documents for both internal and external stakeholders. The ideal candidate will excel in ensuring accuracy, compliance, and accessibility of records while supporting contract-related processes.</p><p><br></p><p>Responsibilities:</p><p>• Organize, manage, and maintain company documents to ensure accuracy and compliance.</p><p>• Scan, digitize, and archive physical documents for easy access and retrieval.</p><p>• Compile and review documentation for completeness and adherence to company standards.</p><p>• Support the preparation and management of customer and vendor contracts.</p><p>• Ensure proper categorization and indexing of documents for efficient tracking.</p><p>• Collaborate with internal teams to verify document details and resolve discrepancies.</p><p>• Maintain up-to-date records in the document control system.</p><p>• Facilitate document sharing and communication with stakeholders as needed.</p><p>• Assist in negotiating contract terms with vendors and customers.</p><p>• Provide regular updates and reports on documentation status.</p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Raleigh, North Carolina. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced office environment. As the first point of contact for visitors and callers, you will play a key role in ensuring smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and organized atmosphere.<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Perform data entry tasks with accuracy and efficiency.<br>• Operate basic office equipment, such as printers, copiers, and fax machines.<br>• Maintain a clean and organized reception area.<br>• Handle incoming and outgoing mail, including sorting and distribution.<br>• Provide administrative support to various departments as needed.<br>• Schedule appointments and manage calendars for team members.<br>• Monitor office supplies and coordinate replenishment when necessary.<br>• Respond promptly to inquiries and provide information to employees and clients.
