<p>Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
We are looking for an experienced Accounts Receivable Specialist to join our team on a contract basis in Vernon Hills, Illinois. In this role, you will handle key financial tasks such as billing, cash applications, and account reconciliation to ensure smooth and accurate operations. If you have a strong background in managing accounts receivable processes and possess excellent attention to detail, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage billing functions, ensuring timely and accurate invoicing.<br>• Apply cash payments efficiently while maintaining detailed records.<br>• Manage collections for commercial accounts, maintaining a detail-oriented and effective approach.<br>• Reconcile accounts to ensure financial accuracy and resolve discrepancies.<br>• Utilize the Odoo system for accounts receivable tasks and reporting.<br>• Collaborate with internal teams to streamline financial processes and improve efficiency.<br>• Monitor outstanding balances and follow up with clients regarding payment schedules.<br>• Prepare regular reports on accounts receivable status and performance metrics.<br>• Support audits and provide necessary documentation as needed.