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9 results for Tier Ii It Support Engineer in Queens, NY

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-08-25T00:00:00Z

Help Desk/Desktop Support Analyst

Wilton, CT
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Wilton, Connecticut. This Contract position is ideal for someone who enjoys resolving day-to-day desktop and system issues while delivering responsive service in a detail-oriented investment management environment. The role focuses on supporting Microsoft Windows-based devices, assisting with user access, and ensuring service requests are handled efficiently and accurately. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users • Investigate and resolve routine hardware, software, and connectivity problems through structured troubleshooting • Manage incoming service desk requests, document actions taken, and maintain accurate ticket updates through resolution • Support user account administration tasks within Active Directory, including access changes and basic account maintenance • Install, configure, and maintain Microsoft Windows 10 systems to meet operational needs • Escalate more complex incidents when necessary and coordinate with other support resources to ensure timely resolution • Provide clear guidance to users on technical issues, system usage, and best practices for everyday support needs
2026-09-18T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users and core technology operations. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues, maintaining a reliable desktop environment, and providing responsive day-to-day support across Microsoft-based systems. The role will focus on troubleshooting hardware, software, and infrastructure-related problems while helping users stay productive in a fast-paced business setting. Responsibilities: • Provide front-line technical assistance for employees by addressing desktop, laptop, software, and access-related issues through the service desk queue. • Support and troubleshoot Microsoft 365 applications, Windows operating systems, and common enterprise tools to restore user functionality quickly. • Administer user accounts, permissions, and group access within Active Directory while following established support procedures. • Investigate and resolve basic to intermediate connectivity problems involving network access, devices, and related infrastructure components. • Assist with the support and maintenance of Windows Server environments, including routine issue resolution and escalation when needed. • Help monitor and troubleshoot virtualized systems running on VMware and Hyper-V platforms to support business continuity. • Document incidents, service requests, troubleshooting steps, and resolutions accurately within the ticketing system. • Identify underlying infrastructure concerns and take appropriate action to diagnose, resolve, or escalate issues impacting system performance. • Contribute to Azure-related support tasks, including assisting with access, configuration troubleshooting, and general cloud environment support.
2026-09-18T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-08-28T00:00:00Z

Systems Engineer

Yonkers, NY
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Systems Engineer to support and enhance a secure hybrid infrastructure environment serving regulated business needs in Yonkers, New York. This Long-term Contract position will focus on designing, administering, and improving cloud and on-premises platforms across enterprise systems, networking, identity, and security domains. The role calls for a hands-on technical leader who can drive infrastructure maturity, strengthen operational resilience, and provide expert guidance on complex platform issues. Responsibilities: • Design and manage enterprise infrastructure spanning on-premises platforms, Azure Government, and government cloud environments to ensure stability, scalability, and compliance. • Establish and uphold technical standards for servers, storage, networking, identity, and security across hybrid systems. • Lead modernization efforts that advance cloud adoption, streamline platform consistency, and move workloads into approved environments. • Serve as the senior escalation resource for high-impact infrastructure, platform, and security incidents requiring deep technical analysis. • Provide coaching and technical direction to less experienced engineers while promoting strong operational practices across IT teams. • Administer Microsoft 365 government environments, including collaboration, endpoint management, messaging, and security capabilities. • Manage Azure Government services covering compute, networking, identity, policy enforcement, and security configuration. • Support Nutanix-based infrastructure and Windows Server environments, including Active Directory, Group Policy, and hybrid identity integration with Microsoft Entra ID. • Maintain secure network services such as firewalls, switching, wireless connectivity, and VPN solutions while advancing segmentation strategies for regulated environments. • Oversee backup, disaster recovery, resilience testing, audit support, vulnerability remediation, and documentation needed for compliance and operational readiness.
2026-09-18T00:00:00Z

Systems Engineer

Ossining, NY
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Systems Engineer to support and advance enterprise endpoint technologies in Ossining, New York. This Long-term Contract position focuses on improving device management, automation, virtual desktop performance, and end-user computing services across a modern Microsoft environment. The role requires a hands-on, detail-oriented individual who can strengthen operational efficiency, enhance security alignment, and partner with technical teams to deliver reliable workplace technology solutions. Responsibilities: • Build, administer, and enhance enterprise endpoint platforms across Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365 environments. • Establish and refine device standards, system images, configuration controls, and lifecycle practices to improve consistency across endpoint operations. • Drive projects centered on endpoint transformation, Windows version advancement, virtual desktop tuning, and hardware standardization initiatives. • Create and maintain automation using PowerShell, Python, or similar tools to simplify endpoint administration and reduce repetitive manual effort. • Implement automated workflows for software distribution, patch management, device provisioning, employee onboarding and offboarding, and recurring support activities. • Coordinate with ServiceNow stakeholders, IT leadership, security, and infrastructure teams to improve process automation, endpoint compliance, and overall platform resilience. • Investigate and resolve complex issues tied to server and cloud dependencies, including authentication, file access, print services, remote connectivity, and application integration. • Produce clear technical documentation covering architecture dependencies, support procedures, and escalation paths to improve knowledge sharing and reduce recurring incidents. • Provide advanced escalation support for challenging endpoint, operating system, application, and virtual desktop problems while guiding entry-level team members and working with vendors or managed service providers.
2026-09-09T00:00:00Z

Systems Engineer(Aderant or 3E)

New York, NY
onsite
Permanent / Full Time
120000 - 150000 USD / Yearly
We are looking for a Systems Engineer to support and enhance core financial applications used by a legal organization in New York, New York. This position focuses on maintaining reliable performance across Aderant or 3E-related environments, resolving user and system issues, and delivering meaningful reporting for finance and operational teams. The ideal candidate brings strong technical problem-solving skills, hands-on experience with legal financial platforms, and the ability to work effectively across multiple priorities in a fast-paced setting. Responsibilities: • Deliver day-to-day technical and functional support for Aderant, 3E, and connected financial applications to keep business operations running smoothly. • Investigate application issues, identify root causes, and coordinate escalation with senior team members or external vendors when deeper expertise is required. • Guide users on system features, workflow navigation, and issue resolution while providing timely and thorough assistance. • Maintain clear records of incidents, fixes, recurring problems, and support practices to improve knowledge sharing and service consistency. • Monitor financial data quality across core systems, validate accuracy, and resolve data-related issues that affect downstream processes. • Build and run ad hoc SQL-based queries and reporting outputs to support analysis, operational needs, and finance-driven decision-making. • Review cost recovery uploads, identify processing errors, and implement corrections to ensure complete and accurate transaction handling. • Produce standard and custom reports, dashboards, and Power BI deliverables for finance stakeholders and other business users.
2026-08-31T00:00:00Z

Marketing Technology Support

New York, NY
onsite
Temporary / Contract
58.9 - 62 USD / Hourly
We are looking for a detail-oriented Marketing Technology Support specialist to join a team in New York, New York. This Long-term Contract position will support marketing operations, data quality, and communication workflows by coordinating list management, reporting, privacy compliance, and platform administration. The ideal candidate brings strong organizational skills, sharp proofreading ability, and the capacity to manage multiple priorities while maintaining a high standard of accuracy. Responsibilities: • Organize and maintain marketing and working list folders to support accurate audience management and campaign execution. • Coordinate data imports and exports across marketing systems, ensuring information is handled accurately and efficiently. • Prepare and format business development reports in response to internal requests, presenting information in a clear and effective manner. • Process opt-out and unsubscribe requests in accordance with established privacy standards and firm policies. • Help maintain alignment with global data protection requirements by following current compliance practices and supporting ongoing governance efforts. • Assist with data quality initiatives such as resolving duplicate records, filling incomplete entries, standardizing country values, and consolidating address information. • Support employee onboarding and offboarding updates within the organization’s marketing technology environment. • Provide day-to-day assistance with the Vuture platform, including basic account setup, user support, troubleshooting, and escalation of advanced access or configuration needs. • Work closely with Marketing, Business Development, Communications, and IT teams to help deliver accurate, brand-consistent communications. • Track campaign results through platform reporting tools and summarize key performance indicators such as engagement levels and overall effectiveness.
2026-09-18T00:00:00Z

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z