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3 results for Help Desk Tier 1 in Queens, NY

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-06T00:00:00Z

Receptionist - Level 1

New York, NY
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a service-oriented Receptionist - Level 1 to support daily front desk operations in New Jersey. This onsite opportunity is a Long-term Contract position with potential for extension and possible conversion, offering the chance to deliver a detail-oriented, high-touch experience for employees, clients, and visitors. The ideal candidate will bring strong communication skills, sound organization, and a welcoming presence while managing administrative and office support tasks in a structured environment. Responsibilities: • Welcome visitors, applicants, and clients with a courteous and attentive approach while maintaining established check-in and security procedures. • Manage incoming calls and direct inquiries to the appropriate contacts, ensuring timely and accurate communication. • Coordinate conference and meeting spaces by arranging room setup, confirming technology needs, and organizing catering or hospitality support when required. • Handle routine office support activities such as sorting deliveries, distributing mail and packages, processing faxes, and maintaining supply inventory. • Monitor incoming and outgoing shipments, mail, and freight, and arrange courier or messenger services as needed. • Support guest services by assisting with practical arrangements such as transportation coordination, reservations, and related hospitality requests. • Submit requests for building support, housekeeping, or other workplace services to help maintain a smooth office experience. • Complete assigned administrative tasks by following established procedures and service standards under supervisory guidance.
2026-08-14T00:00:00Z

PC Technician

New Brunswick, NJ
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a PC Technician to support day-to-day hardware and device operations for a healthcare environment in New Brunswick, New Jersey. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving technical issues efficiently, and assisting end users with equipment-related needs. The role is well suited for someone who is hands-on with computer hardware, cabling, and device deployment across a busy operational setting. Responsibilities: • Install, configure, and troubleshoot desktop computers, peripherals, and related hardware used across the facility. • Provide hands-on support for Dell systems, Apple devices, and other endpoint equipment to keep users productive. • Perform cable runs, workstation connections, and basic hardware setup for new or relocated equipment. • Diagnose device failures and replace components such as monitors, keyboards, docking stations, and internal PC parts as needed. • Set up, image, and deploy computers while confirming proper connectivity and functionality before release to staff. • Respond to service requests in a timely manner and document completed work, equipment updates, and support activities. • Assist with inventory tracking, device staging, and hardware moves to support ongoing operational needs. • Coordinate with internal technical teams when issues require escalation or additional system-level support.
2026-07-21T00:00:00Z