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1 result for Help Desk Technician Ii in Providence, RI
- Boston, MA
- onsite
- Temporary / Contract
- 39.5865 - 45.837 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for a growing legal services environment. This Long-term Contract opportunity is ideal for someone who thrives on resolving escalated user issues, supporting modern Microsoft technologies, and delivering high-quality service to an end-user base. The role will focus on Tier 2 and Tier 3 support across desktop systems, collaboration tools, document management platforms, and cloud-based environments while contributing to a developing service desk function.<br><br>Responsibilities:<br>• Resolve escalated support requests passed from the Tier 1 service desk, investigating issues thoroughly and driving them to completion.<br>• Provide technical assistance for Windows 11, Microsoft 365, and Azure Virtual Desktop environments used across the organization.<br>• Support legal document management applications such as iManage or NetDocuments, including troubleshooting user access and document-related issues.<br>• Assist end users with Zoom and Microsoft Teams meeting technology, including audio visual and conferencing support.<br>• Diagnose account access problems, perform password-related support, and address a wide range of day-to-day desktop and application issues.<br>• Contribute to backup, disaster recovery, and business continuity activities by assisting with technical tasks and support needs.<br>• Monitor logs, identify system performance or server capacity concerns, and escalate or remediate issues as appropriate.<br>• Participate in the growth of the service desk by helping onboard users, supporting office expansion efforts, and strengthening operational support processes.
- 2026-04-22T00:00:00Z