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1 result for Help Desk Technician Ii in Providence, RI
- Boston, MA
- onsite
- Temporary to Hire
- 47.5 - 55 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth.<br><br>Responsibilities:<br>• Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues.<br>• Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm.<br>• Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently.<br>• Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication.<br>• Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach.<br>• Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto.<br>• Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues.<br>• Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization’s expanding office and cloud footprint.
- 2026-07-15T00:00:00Z