We are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term contract position is based in New York, New York, and offers an exciting opportunity to lead a team focused on delivering exceptional service. The ideal candidate will bring strong leadership skills and expertise in call center operations, scheduling, and customer satisfaction.<br><br>Responsibilities:<br>• Supervise and guide a team of customer service representatives to maintain high performance standards.<br>• Manage customer accounts, ensuring timely resolution of inquiries and concerns.<br>• Oversee call center operations, optimizing processes to improve efficiency and customer satisfaction.<br>• Utilize computer-aided dispatch systems to coordinate and monitor service delivery.<br>• Develop and maintain job schedules to ensure resources are effectively allocated.<br>• Implement strategies to enhance the overall customer experience and service quality.<br>• Monitor and analyze key performance indicators to identify areas for improvement.<br>• Provide training and support to team members to foster skill development and growth.<br>• Collaborate with other departments to address cross-functional service challenges.<br>• Ensure compliance with company policies and industry standards.
<p>Our client, a celebrated luxury goods company is seeking an experienced and motivated <strong>Call Center Supervisor</strong> to lead the Sales and Client Specialist teams in delivering exceptional service for the holiday season. This is a seasonal opportunity starting immediately with potential to become full-time. The Call Center Supervisor will be responsible for leading, motivating, and developing a team of Sales / Client Specialists to meet and exceed sales targets while upholding the gold standard of luxury service. This role combines people leadership, sales strategy, performance management, and customer experience excellence. The ideal candidate is a confident leader with a proven track record in sales and customer service, preferably in a luxury environment.</p><p><br></p><p><strong><em>**This position requires previous call center supervisor or management experience.**</em></strong></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead and inspire a team of Sales / Client Advisors to achieve and surpass sales targets.</li><li>Provide ongoing training, coaching, and development to enhance skills and performance.</li><li>Foster a positive and motivating environment through regular feedback and recognition.</li><li>Hold team members accountable for achieving performance standards.</li><li>Conduct weekly and monthly performance evaluations and in-the-moment coaching.</li><li>Partner with Training and Communications teams to address training needs and reinforce communications.</li><li>Facilitate regular team meetings and one-on-one performance discussions.</li></ul><p><strong>Sales & Strategy Execution</strong></p><ul><li>Develop and implement sales strategies, including Sales through Service and Clienteling, to achieve departmental goals.</li><li>Optimize the “Notify Me” program to maximize sales opportunities.</li><li>Monitor team sales performance and provide regular reports to senior management.</li><li>Collaborate with Marketing, Retail, Ecommerce, and other internal teams to boost sales and enhance the customer journey.</li></ul><p><strong>Customer Service & Escalation Management</strong></p><ul><li>Ensure every customer interaction reflects luxury service standards.</li><li>Identify and manage escalated cases, providing timely and effective solutions.</li><li>Handle Special Orders, including high-value and custom orders.</li><li>Evaluate and act upon customer feedback to continually improve service delivery.</li></ul><p><strong>Operational Support</strong></p><ul><li>Assist fellow supervisors with daily operational tasks as needed.</li><li>Maintain professionalism and integrity in all interactions.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
<p>Our nonprofit client in Somerset is looking for a detail-oriented Bookkeeper or Accountant to their team. </p><p>This position offers an opportunity to work for a recession proof organization with flexibility down the road to work from home several days a week. Three plus years or accounting experience along with Excel skills are required. Experience with grant reporting is only a plus and not required. </p><p> </p><p>Responsibilities:</p><p>• Prepare and maintain accurate financial records, ensuring compliance with general accounting principles.</p><p>• Review accounts payable (AP) and accounts receivable (AR) processes managed by external vendors.</p><p>• Perform bank reconciliations to ensure accuracy in financial reporting.</p><p>• Manage accruals and deferrals, ensuring proper allocation of revenue and expenses.</p><p>• Utilize advanced Excel functions, including pivot tables and VLOOKUP, for financial analysis and reporting.</p><p>• Collaborate with team members to support grant management and other financial initiatives.</p><p>• Provide oversight for billing processes handled externally, ensuring accuracy and timeliness.</p><p>• Assist in preparing financial statements and reports for management review.</p><p> </p><p>The company offers an excellent benefits plan including a very generous PTO plan and medical insurance plan. To apply email a resume to Robert Half or call Rich Singer, CPA at 848-202-4970 to discuss this excellent opportunity. </p><p><br></p>
<p>The salary for this position is 100,000 - 110,000. The benefits include paid time off, health insurance and holidays.</p><p><br></p><p>A growing CPA firm in the Edison area is seeking a Senior Tax Accountant with experience in high net worth and partnership tax in a quality CPA firm. This position offers an opportunity to work at home or several days a week in the office. The successful candidate should be able to commute to Edison several times a month. Responsibilities include extensive high net worth, corporate, and partnership tax preparation and planning on a national level. The ability to prepare financial statements is also required. Experience in a local to midsize CPA firm is also preferred. The firm also offers an excellent compensation and benefits package. To be considered please send your resume as a Word attachment. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.</p>
<p>We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, including extensive data entry and order tracking.</p><p>• Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status.</p><p>• Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism.</p><p>• Collaborate closely with sales and operations teams to address customer needs and resolve issues.</p><p>• Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking.</p><p>• Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively.</p><p>• Maintain detailed records of customer interactions and order statuses for seamless communication.</p><p>• Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions.</p><p>• Support ongoing improvements in customer service processes to enhance overall satisfaction.</p>
We are looking for a meticulous Consumer Processor to join our team in Woodbridge, New Jersey. In this role, you will contribute to various administrative tasks and ensure the smooth processing of consumer applications. This is a long-term contract position offering an opportunity to work in a hybrid environment after completing initial training.<br><br>Responsibilities:<br>• Conduct thorough reviews of applications and credit reports to ensure accuracy and identify potential issues.<br>• Coordinate the ordering of appraisals, property searches, title policies, employment verifications, and tax transcripts.<br>• Establish and maintain effective relationships with mortgage representatives, branch staff, and department colleagues.<br>• Assist management with assigned tasks and special projects as needed.<br>• Utilize computer systems, including Encompass and Excel, to manage and track processing activities.<br>• Provide exceptional customer service and communication to ensure client satisfaction.<br>• Support team collaboration by sharing insights and assisting colleagues when required.<br>• Monitor and adhere to compliance standards and organizational guidelines throughout all processes.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
We are looking for a detail-oriented and customer-focused Patient Access Specialist to join our team in New Haven, Connecticut. In this contract position, you will play a vital role in ensuring efficient patient registration, scheduling, and check-in/check-out processes while maintaining the highest standards of professionalism and confidentiality. This role requires adaptability in a fast-paced environment, strong communication skills, and the ability to collaborate effectively with patients and healthcare staff.<br><br>Responsibilities:<br>• Facilitate patient check-in and check-out processes, ensuring timely and accurate registration.<br>• Collect and update patient demographic and insurance information to maintain accurate records.<br>• Schedule patient appointments efficiently, collaborating with clinical teams to align schedules with patient needs.<br>• Provide exceptional customer service by addressing inquiries, resolving issues, and accommodating special needs such as language barriers or disabilities.<br>• Verify insurance eligibility and ensure compliance with managed care requirements and healthcare regulations.<br>• Document and maintain patient account information in accordance with organizational protocols.<br>• Monitor scheduling waitlists and proactively fill vacant appointment slots to optimize clinic operations.<br>• Ensure patient safety through accurate identification procedures and adherence to Red Flag protocols.<br>• Support call center operations by triaging patient calls and assisting with scheduling and registration tasks.<br>• Stay informed about insurance changes and healthcare legislation to provide accurate and updated information to patients.
<p>We are seeking a skilled and organized Bookkeeper/Office Manager to oversee financial bookkeeping and ensure smooth office operations for a client of ours based in Brooklyn. This is a dual-role position that requires a detail-oriented, proactive individual who can handle accounting responsibilities while managing administrative tasks effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Bookkeeping:</strong></p><ul><li>Maintain and process financial records, including accounts payable, accounts receivable, payroll, and tax filings.</li><li>Reconcile bank and credit card statements on a regular basis.</li><li>Prepare financial reports and assist with budgeting and forecasting activities.</li><li>Ensure compliance with financial regulations and standards.</li><li>Manage invoicing processes and follow up on outstanding payments to maintain cash flow integrity.</li></ul><p><strong>Office Management:</strong></p><ul><li>Oversee office operations, ensuring smooth day-to-day activities such as scheduling, supplies inventory management, and vendor coordination.</li><li>Act as the point of contact for employee queries, office protocols, and administrative support.</li><li>Implement and maintain organizational systems to improve office efficiency.</li><li>Coordinate with external partners, including IT support, HR specialists, facilities managers, and vendors, as needed.</li><li>Aid in onboarding procedures and maintain personnel files.</li></ul><p><br></p>
The ideal candidate has direct hands-on-keyboard experience, ideally in an agency or in-house brand setting, managing and optimizing Sponsored Ads campaigns across a complex portfolio of brands and product categories. Amazon advertising experience is a must, additional platforms (Walmart, Chewy) are a plus. This person is highly analytical, comfortable with ambiguity, and well-versed in e-commerce and retail media trends (Amazon specifically). They are collaborative, autonomous, organized, detail-oriented, and intellectually curious.<br><br>This position is based out of our Neptune City, NJ facility 5x a week.<br><br>MEASURES OF SUCCESS:<br>• Support the Retail Media Manager in the tactical execution of Sponsored Ads campaigns (Sponsored Products, Sponsored Brands, Sponsored Video, Sponsored Display) on Amazon, Walmart, and Chewy.<br>• Support hands-on keyboard campaign setup, management, optimizations, and reporting.<br>• Develop and collaborate on keywords, targeting, and overall campaign strategy.<br>• Manage continuous improvement of campaign performance and track against a robust set of KPIs (ROAS, CPC, CTR, NTB, Sales, ROI, Share of Voice)<br>• Create actionable insights and recommendations in conjunction with the Retail Media Manager.<br>• Oversee campaign budget pacing and assist the Retail Media Manager in budget tracking.<br>• Collaborate with Digital Marketing and Creative to create impactful imagery and video content to use in ad campaigns.<br>• Collaborate with vendor and marketplace sales leads to align campaign coverage with inventory changes and promotions/key tentpole events.<br>• Work cross-functionally with Inventory Planning, Creative, Content, PIM Team, Sales, Brand Marketing, and Digicomm.<br><br>IDEAL CANDIDATE ATTRIBUTES:<br>• 4-year college degree or equivalent experience in marketing, business, analytics, or related field.<br>• 2+ years of hands-on experience managing and optimizing Amazon Sponsored Ads campaigns for multiple brands and/or clients simultaneously. Experience with Amazon DSP, Walmart Connect, Chewy, Criteo, Citrus Ad, Instacart Ads, and other ad platforms is a plus. Experience managing Amazon Sponsored Ads campaigns in a hybrid 1P/3P business, a big plus.<br>• Preferred experience with retail media campaign management/reporting tools such as Pacvue, Skai, Perpetua, CommerceIQ, and Teikametrics, as well as marketplace insights platforms like Helium 10, Jungle Scout, Profitero, Stackline, etc.<br>• Strong analytical skillset, proven ability to analyze and interpret data, prepare and present reporting, and communicate results, insights, and recommendations.<br>• Experience in Microsoft Office is required (Word, Excel, PowerPoint).<br>• Certifications for Amazon Advertising (Foundations, Sponsored Ads, Optimization, Video Ads) and Walmart Connect (Retail Media) are preferred. Other platforms (ex: Criteo) are a plus.<br>• Strong understanding of the E-Commerce and Retail Media landscape along with available technology and tools.<br>• Ability to manage multiple projects simultaneously, meet deadlines, and collaborate cross-functionally in a highly matrixed and fast-paced environment.<br>• Intellectual curiosity and thirst for innovation and success.<br>• Highly analytical, organized, proactive, and has a positive attitude.
<p>Job Posting: Accounting Assistant</p><p>Location: Bergen County, NJ</p><p>Job Type: Full-Time</p><p><br></p><p>Join their dynamic and supportive team, a leading manufacturer in Bergen County, NJ. We are seeking a detail-oriented and motivated Accounting Assistant to support our accounting and administrative functions.</p><p><br></p><p>Accounts Receivable</p><p>• Administer cash receipts processing and posting in SAP software</p><p>• Prepare checks received for deposit</p><p>• Maintain the specialized receipts file for customer service</p><p>• Follow up on and resolve customer payments variances</p><p>• Ensure all customer prepayments are appropriately applied in SAP</p><p>• Maintain shared mailbox for accounts receivable</p><p>• Prepare invoices to group affiliates ensuring all supporting documentation is complete</p><p><br></p><p>Accounts Payable</p><p>• Administer vendor bill processing from receipt to approval and perform financial system precoding</p><p>• Process payments to vendors in SAP software</p><p>• Distribute payments to vendors using CashPro Bank of America, vendor portals, or by check</p><p>• Track monthly vendor invoices to prepare for month end</p><p>• Maintain continuous organized file of outstanding vendor invoices</p><p>• Maintain organization of vendor payment files and profiles in SAP</p><p>• Collect and organize W9’s, prepare year end 1099’s</p><p>• Maintain shared mailbox for accounts payable</p><p>• Review and process expense reports in Concur</p><p><br></p><p>Banking</p><p>• Download previous day and current day banking activity</p><p>• Review of all daily cash activity: posting receipts, reviewing and confirming payments, posting journal entries for Concur payments; performing daily cash reconciliations</p><p>• Reconcile all credit card statements monthly</p><p><br></p><p>Other</p><p>• Prepare month end reports for commissions and royalties</p><p>• Process journal entries in SAP</p><p>• Prepare financial reports as directed</p><p>• Maintain fixed assets monitoring and laptop list with user information</p><p>• Prepare periodic intercompany transaction reconciliation reports</p><p><br></p><p>Administrative Duties</p><p>• Supporting Controller in all aspects of office organization and ensuring that the office runs efficiently. Assist in the overall improvement of the operations systems, including but not limited to</p><p>• Organize and maintain financial filing system, including mid-year and year-end clean up</p><p>• Provide general administrative and clerical support as needed</p><p>• Maintain office and kitchen supplies</p><p>• Organize in house lunches for meetings when necessary and organize events for outside activities</p><p>• Maintain office equipment</p><p>• Liaise with building management for facility issues and service/reservation requests</p><p>• Maintain documentation on lab purchase orders, matching up purchases order with invoices and getting approvals</p><p><br></p><p><br></p>
