We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
We are looking for a dedicated Customer Success Specialist to join our team in Somerset, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer experiences while driving client satisfaction and retention. This is an excellent opportunity for an individual with call center and customer service expertise to thrive in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns in a timely and efficient manner.<br>• Build strong relationships with clients by understanding their needs and providing tailored solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.<br>• Monitor customer accounts to identify opportunities for upselling or cross-selling.<br>• Proactively address potential issues to improve customer retention and loyalty.<br>• Maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.<br>• Provide guidance and support to customers navigating company products and services.<br>• Utilize call center tools and technology to manage customer interactions effectively.<br>• Analyze customer success metrics to identify trends and recommend strategies for improvement.<br>• Participate in team meetings and training sessions to stay updated on company policies and best practices.
<p>Our nonprofit client in Somerset is looking for a detail-oriented Bookkeeper or Accountant to their team. </p><p>This position offers an opportunity to work for a recession proof organization with flexibility down the road to work from home several days a week. Three plus years or accounting experience along with Excel skills are required. Experience with grant reporting is only a plus and not required. </p><p> </p><p>Responsibilities:</p><p>• Prepare and maintain accurate financial records, ensuring compliance with general accounting principles.</p><p>• Review accounts payable (AP) and accounts receivable (AR) processes managed by external vendors.</p><p>• Perform bank reconciliations to ensure accuracy in financial reporting.</p><p>• Manage accruals and deferrals, ensuring proper allocation of revenue and expenses.</p><p>• Utilize advanced Excel functions, including pivot tables and VLOOKUP, for financial analysis and reporting.</p><p>• Collaborate with team members to support grant management and other financial initiatives.</p><p>• Provide oversight for billing processes handled externally, ensuring accuracy and timeliness.</p><p>• Assist in preparing financial statements and reports for management review.</p><p> </p><p>The company offers an excellent benefits plan including a very generous PTO plan and medical insurance plan. To apply email a resume to Robert Half or call Rich Singer, CPA at 848-202-4970 to discuss this excellent opportunity. </p><p><br></p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>Office / facilities manager</p><p>We currently have an excellent opportunity for a highly-skilled and motivated office manager to lead operations. . Are you a deeply passionate self-starter who is looking to grow their career? Then we have a position for you.</p>
<p>We are seeking a skilled and organized Bookkeeper/Office Manager to oversee financial bookkeeping and ensure smooth office operations for a client of ours based in Brooklyn. This is a dual-role position that requires a detail-oriented, proactive individual who can handle accounting responsibilities while managing administrative tasks effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Bookkeeping:</strong></p><ul><li>Maintain and process financial records, including accounts payable, accounts receivable, payroll, and tax filings.</li><li>Reconcile bank and credit card statements on a regular basis.</li><li>Prepare financial reports and assist with budgeting and forecasting activities.</li><li>Ensure compliance with financial regulations and standards.</li><li>Manage invoicing processes and follow up on outstanding payments to maintain cash flow integrity.</li></ul><p><strong>Office Management:</strong></p><ul><li>Oversee office operations, ensuring smooth day-to-day activities such as scheduling, supplies inventory management, and vendor coordination.</li><li>Act as the point of contact for employee queries, office protocols, and administrative support.</li><li>Implement and maintain organizational systems to improve office efficiency.</li><li>Coordinate with external partners, including IT support, HR specialists, facilities managers, and vendors, as needed.</li><li>Aid in onboarding procedures and maintain personnel files.</li></ul><p><br></p>
We are looking for a detail-oriented Office Manager to join our team on a contract basis in New York, New York. This role requires an individual who can efficiently oversee administrative operations, maintain office supplies, and support day-to-day activities to ensure the smooth functioning of the workspace. The ideal candidate will have strong organizational skills, a proactive attitude, and the ability to manage multiple tasks simultaneously.<br><br>Responsibilities:<br>• Prepare and submit expense reports for the organization and Chief of Staff.<br>• Monitor and replenish office supplies, ensuring inventory is up-to-date.<br>• Arrange maintenance and supplies for copiers and other office equipment.<br>• Stock, organize, and maintain the coffee and snack areas.<br>• Assist with document filing and organization, both in physical and digital formats such as SharePoint.<br>• Handle incoming and outgoing mail, including FedEx shipments.<br>• Coordinate food orders for meetings or events as needed.<br>• Organize and oversee office maintenance services and cleaning schedules.<br>• Serve as the front desk receptionist by welcoming visitors, setting up conference rooms, and ensuring post-meeting clean-up.<br>• Support additional administrative tasks to facilitate efficient office operations.
The ideal candidate has direct hands-on-keyboard experience, ideally in an agency or in-house brand setting, managing and optimizing Sponsored Ads campaigns across a complex portfolio of brands and product categories. Amazon advertising experience is a must, additional platforms (Walmart, Chewy) are a plus. This person is highly analytical, comfortable with ambiguity, and well-versed in e-commerce and retail media trends (Amazon specifically). They are collaborative, autonomous, organized, detail-oriented, and intellectually curious.<br><br>This position is based out of our Neptune City, NJ facility 5x a week.<br><br>MEASURES OF SUCCESS:<br>• Support the Retail Media Manager in the tactical execution of Sponsored Ads campaigns (Sponsored Products, Sponsored Brands, Sponsored Video, Sponsored Display) on Amazon, Walmart, and Chewy.<br>• Support hands-on keyboard campaign setup, management, optimizations, and reporting.<br>• Develop and collaborate on keywords, targeting, and overall campaign strategy.<br>• Manage continuous improvement of campaign performance and track against a robust set of KPIs (ROAS, CPC, CTR, NTB, Sales, ROI, Share of Voice)<br>• Create actionable insights and recommendations in conjunction with the Retail Media Manager.<br>• Oversee campaign budget pacing and assist the Retail Media Manager in budget tracking.<br>• Collaborate with Digital Marketing and Creative to create impactful imagery and video content to use in ad campaigns.<br>• Collaborate with vendor and marketplace sales leads to align campaign coverage with inventory changes and promotions/key tentpole events.<br>• Work cross-functionally with Inventory Planning, Creative, Content, PIM Team, Sales, Brand Marketing, and Digicomm.<br><br>IDEAL CANDIDATE ATTRIBUTES:<br>• 4-year college degree or equivalent experience in marketing, business, analytics, or related field.<br>• 2+ years of hands-on experience managing and optimizing Amazon Sponsored Ads campaigns for multiple brands and/or clients simultaneously. Experience with Amazon DSP, Walmart Connect, Chewy, Criteo, Citrus Ad, Instacart Ads, and other ad platforms is a plus. Experience managing Amazon Sponsored Ads campaigns in a hybrid 1P/3P business, a big plus.<br>• Preferred experience with retail media campaign management/reporting tools such as Pacvue, Skai, Perpetua, CommerceIQ, and Teikametrics, as well as marketplace insights platforms like Helium 10, Jungle Scout, Profitero, Stackline, etc.<br>• Strong analytical skillset, proven ability to analyze and interpret data, prepare and present reporting, and communicate results, insights, and recommendations.<br>• Experience in Microsoft Office is required (Word, Excel, PowerPoint).<br>• Certifications for Amazon Advertising (Foundations, Sponsored Ads, Optimization, Video Ads) and Walmart Connect (Retail Media) are preferred. Other platforms (ex: Criteo) are a plus.<br>• Strong understanding of the E-Commerce and Retail Media landscape along with available technology and tools.<br>• Ability to manage multiple projects simultaneously, meet deadlines, and collaborate cross-functionally in a highly matrixed and fast-paced environment.<br>• Intellectual curiosity and thirst for innovation and success.<br>• Highly analytical, organized, proactive, and has a positive attitude.
