5 results for Customer Service Manager in Plano, TX

Customer Service Representative

Plano, TX
onsite
Temporary
22 - 25 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join our team in Plano, TX. The Customer Service Representative will play a key role in delivering excellent service, supporting client needs, and ensuring satisfaction across all customer interactions.
2026-03-24T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Coppell, Texas. This contract-to-permanent position offers the opportunity to work in a dynamic and fast-paced environment within the mortgage industry. The role requires excellent communication skills, adaptability, and a strong commitment to providing outstanding customer support. Responsibilities: • Handle inquiries related to mortgages, escrow accounts, tax questions, payments, refinancing options, and early-stage collections up to 60 days. • Manage a high volume of inbound and outbound calls using multiple core systems and AI tools to ensure efficient customer interactions. • Provide exceptional customer service while balancing the need to address collections in early stages. • Navigate and utilize a variety of systems and tools to resolve customer concerns effectively and efficiently. • Support customers with payment issues, connectivity challenges, and account-related concerns. • Collaborate with team members and supervisors to ensure consistent service quality and meet performance goals. • Participate in rotational Saturday shifts, ensuring coverage and availability for customer needs. • Maintain a detail-oriented approach and adhere to business casual dress code while representing the company. • Uphold company standards for customer success and contribute to a positive experience for all clients. • Engage in training, nesting, and coaching programs to continuously improve skills and knowledge.
2026-03-20T00:00:00Z

Call Center / Customer Support Specialist

Plano, TX
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a Call Center / Customer Service Specialist to join our team in Plano, Texas. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply. Responsibilities:<ul><li>Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly.</li><li>Deliver exceptional customer service by understanding client needs and providing accurate, helpful information.</li><li>Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records.</li><li>Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer.</li><li>Collaborate with team members to enhance overall customer satisfaction and streamline service processes.</li><li>Follow established protocols to address complaints, ensuring timely and satisfactory resolutions.</li><li>Maintain thorough understanding of company products, services, and policies to assist customers effectively.</li><li>Communicate clearly with customers regarding inquiries, service updates, and resolutions.</li><li>Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates.</li><li>Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts.</li><li>Apply active listening and probing questions to clarify customer needs and concerns.</li><li>Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues.</li><li>Proactively communicate workflow or service-impacting problems directly to Customer Care leadership.</li><li>Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations.</li></ul>
2026-03-25T00:00:00Z

Sales Manager

Arlington, TX
onsite
Permanent
75000 - 120000 USD / Yearly
Sales ManagerCommercial Skylights & Roof Systems (1 day in office weekly) HYBRID Join a family-oriented manufacturer in the commercial daylighting industry, where we create custom skylights and roof systems that bring natural light into buildings. Our products—domes, pyramids, insulating glass units, barrel vaults, ridge mounts, and grid systems—help commercial spaces like warehouses, retail stores, offices, and industrial facilities become brighter, more energy-efficient, and better for people and the environment. Your Role Highlights:<ul><li>Lead and coach a small team of 3 sales reps to hit and exceed targets</li><li>Handle your own sales: Manage key accounts, generate new business, attend trade shows, and travel occasionally</li><li>Step in to resolve customer issues quickly and keep satisfaction high</li><li>Work in a hands-on, supportive environment where your input shapes results</li></ul> Earning Potential: Total comp can be around or exceed 100k based on skillsetGreat Benefits: Medical, dental, vision + 401k Why This Role? Thrive in a niche market focused on innovative daylighting solutions. Enjoy flexible management, a close-knit team, and the opportunity to make a real difference in commercial construction projects.If you bring 3–5+ years in commercial building materials (especially roofing, glazing, windows, or exterior products) with leadership experience and a driven, customer-first mindset—let's talk! Interested candidates should send a resume to Joe.Faradie at Roberthalf com . This is a direct hire position that offers MDV benefits along with a 401k
2026-03-27T00:00:00Z

Maintenance Manager

Fort Worth, TX
onsite
Permanent
110000 - 125000 USD / Yearly
We are looking for an experienced Maintenance Manager to oversee facility and production equipment operations for a manufacturing site in Fort Worth, Texas. In this role, you will lead maintenance planning, ensure equipment reliability, and foster a culture of continuous improvement. The ideal candidate will possess strong technical skills, leadership abilities, and a commitment to safety and compliance. Responsibilities: • Manage and maintain production equipment and facility infrastructure to ensure smooth operations. • Plan, schedule, and oversee daily, weekly, and monthly maintenance activities, ensuring timely task completion. • Diagnose and resolve mechanical and electrical issues, conducting root cause analysis and implementing solutions. • Train and lead maintenance team members in continuous improvement practices and reliability tools. • Perform facility maintenance tasks, such as replacing air filters or repairing door handles. • Develop recommendations for equipment upgrades, repairs, and installations to enhance efficiency. • Ensure compliance with safety regulations, environmental standards, and quality control measures during maintenance activities. • Oversee preventative and predictive maintenance programs, auditing tasks for thoroughness and quality. • Collaborate with mechanics to execute approved maintenance projects, managing resources effectively. • Maintain a safe and organized work environment, adhering to Good Manufacturing Practices (GMPs).
2026-03-06T00:00:00Z