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1 result for Customer Service Manager in Plano, TX
- Irving, TX
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Call Center Specialist to join a Mortgage Services team in Irving, Texas. This Contract to Permanent opportunity is ideal for someone who thrives in a fast-paced call center, communicates with empathy and clarity, and wants to build a long-term career in mortgage and financial services. You will support customers with mortgage payment-related concerns, help resolve delinquency matters, and maintain accurate records while working fully on-site in a structured, high-volume environment.<br><br>Responsibilities:<br>• Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment resolution options.<br>• Respond to borrower questions with patience and clarity, delivering service that is detail-oriented, respectful, and solutions-focused.<br>• Record conversation details, account updates, and next steps accurately within company systems to support proper follow-up.<br>• Apply established regulatory, quality, and service guidelines in every customer interaction.<br>• Attend training sessions, coaching meetings, and performance reviews to strengthen product knowledge and call handling skills.<br>• Work closely within a structured on-site call center setting while meeting productivity and service expectations.<br>• Support department goals by following assigned schedules and participating in the required monthly Saturday rotation.<br>• Assist with mortgage loss mitigation and collections-related activities as directed by department procedures.
- 2026-07-09T00:00:00Z