<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>Financial organization located in Pittsburgh, PA is seeking a Mortgage Collections Specialist! This role will be focused on contacting borrowers to collect on past due mortgage payments, review loan documents for correct contact information and answering incoming calls. The Mortgage Collections Specialist will also be responsible for setting up and reviewing payment plans, documenting all communication and communication attempts with the borrower, escalating complex issues to managers, and answering questions from borrowers pertaining to their mortgage.</p><p><br></p><p>This is a contract role, however there is a possibility for this to evolve into a full-time position!</p><p><br></p><p>The Mortgage Collection Specialist would work onsite at their Pittsburgh Office located in downtown Pittsburgh. The hours would be 40 hours per week during normal business hours, Monday through Friday.</p><p><br></p><p>Job responsibilities:</p><ul><li>Contact borrowers to address delinquent loans and explore communication options</li><li>Meet performance goals, including call and response metrics</li><li>Document interactions, arrangements, and follow-up plans thoroughly in the system</li><li>Maintain compliance with laws, policies, and industry standards in account management</li><li>Research loan records, resolve issues, and ensure accurate data maintenance</li><li>Perform related tasks and projects as assigned</li><li>Help identify and manage risks encountered during daily responsibilities</li><li>Adhere to regulatory guidelines and company compliance protocols</li></ul><p>If you have a strong customer service background, a mortgage background and/or a strong collections background, you are encouraged to apply! Candidates must have excellent communication skills (both oral and written), be very organized, and able to document conversations. Prior experience working in the banking, financial services or mortgage industry is highly preferred! Specific qualifications are as follows: </p><ul><li>Proficiency in commercial collections, mortgage collections or consumer collections is highly preferred</li><li>Familiarity with mortgage lending processes is beneficial</li><li>Understanding of mortgage and financial systems is preferred</li><li>Ability to use Microsoft Excel and Microsoft Word</li></ul><p>If you are interested in being considered for this Mortgage Collections position, please apply online via the Robert Half website. After applying online, please call 412-471-5946 and ask to speak with Aimee, Carrie or Dan to confirm your application was received. Please reference job #03730-0013301435 when calling! We also recommend applying on the Robert Half website or using the Robert Half app. </p>
<p>Our client in the South Side of Pittsburgh, PA is hiring for a Bilingual Customer Service Representative for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8AM - 4:30PM (Monday - Friday) for first 3 weeks. Permanent schedule would be sometime between 8AM -6PM (Monday - Friday). Pay: $18</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the companys programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</p><p><br></p><p>Essential Duties and Responsibilities: include the following. Other duties may be assigned.</p><p>Perform day-to-day activities of the program under the supervision of the Workforce Director, including:</p><p>• Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks.</p><p>• Recognizes and respects diversity among coworkers and customers.</p><p>• Maintains regular attendance.</p><p>• Knowledge of company policies, practices, and procedures.</p><p>• Ability to understand and navigate telephone and computer systems to communicate with customers.</p><p>• Complete customer applications using the telephone and determines customer eligibility for relevant programs.</p><p>• Correctly follows workflow process in programs software systems to complete tasks as assigned.</p><p>• Manages difficult or emotional customer situations by using appropriate de-escalation tactics.</p><p>• Responds promptly to customer needs.</p><p>• Adheres to program guidelines and procedures, as established by Dollar Energy.</p><p>• Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation.</p><p>• Maintains and updates customer accounts using the Dollar Energy computer systems.</p><p>• Advises customers of application process for LIHEAP.</p><p>• Recertifies customers in the Customer Assistance Program.</p><p>• Performs data processing and maintenance of customer accounts using the Dollar Energy computer systems.</p><p>• Obtains and reviews income documentation.</p><p>• Required to work on other utility programs if there is a business need.</p><p>• Handles work assignments as assigned by Workforce, or a Subject Matter Expert.</p><p>• Utilizes knowledge base for utility program information and procedures daily.</p><p>• Reviews and acknowledges QA, metric, and coaching communication in a timely manner.</p><p>• Check emails, Teams messages and other standard modes of company communication daily.</p><p>• Meets monthly metrics for Contact Center Specialist level.</p>
<p>Our client in Downtown Pittsburgh is needing help with a convention. Job Duties: assisting with badge pick-up, checking attendees into the event, answering questions as needed. We are looking for 4 candidates to fill these spots. Pay: $18. </p><p><br></p><p>What are the top skills you would like this candidate to have:</p><p>1. Excellent customer service skills</p><p>2. Basic computer skills</p><p>3. Personable and able to provide recommendations</p><p><br></p><p><strong>• October 14</strong></p><p>o Supervisor: 6:30 AM – 6:30 PM</p><p>o Badge Pick-Up 1: 6:30 AM – 6:30 PM</p><p>o Badge Pick-Up 2: 6:30 AM – 6:30 PM</p><p>o Line Monitor / Self-Service: 6:30 AM – 3:00 PM</p><p>• <strong>October 15</strong></p><p>o Supervisor: 7:00 AM – 4:00 PM</p><p>o Badge Pick-Up 1: 7:00 AM – 2:00 PM</p><p><strong>• October 16</strong></p><p>o Supervisor: 7:30 AM – 3:00 PM</p><p><br></p>
<p>Our client located in downtown Pittsburgh, PA is hiring for a receptionist. This is an onsite contract role with a schedule of Monday through Friday, 9:00 AM – 2:00 PM. The position offers a pay rate of $18-$20 an hour based off of experience. </p><p><br></p><p><br></p><p>Job responsibilities would include ordering food, phones, conference rooms, scheduling communications. </p><p>• Answering firm telephone and greeting guests.</p><p>• Maintaining calendar and assist in preparing and setting up conference rooms for internal meetings, conferences, and events.</p><p>• Entering time and submitting expenses for various attorneys and administrators.</p><p>• General secretarial duties, including drafting, copying, faxing, scanning and filing of incoming and outgoing correspondence and documents.</p><p>• Providing administrative support as needed including preparing correspondence, redacting documents, and preparing spreadsheets.</p><p>• Ordering supplies</p><p><br></p><p><br></p>
<p>An organization in Downtown Pittsburgh is in need of temporary Collections Specialist:</p><p><br></p><p>The position is onsite, remote, or hybrid.</p><p><br></p><p>The role is either part-time or can be full time.</p><p><br></p><p>Parking is not free.</p><p><br></p><p>The Collection Specialist would be responsible for the following duties:</p><ul><li>Make outbound calls to businesses (of various sizes) to follow up on outstanding invoices and ensure prompt payment.</li><li>Manage collection efforts for <strong>trust and estate clients</strong>, providing specialized support based on their unique business needs.</li><li>Build and foster relationships, even with smaller or more informal companies, while maintaining a professional tone and demeanor.</li><li>Utilize strong interpersonal and communication skills to effectively interact with companies that vary in complexity, size, and formality.</li><li>Accurately document all collection activities and track payment agreements using <strong>ProLaw</strong> and <strong>Interactor</strong>, ensuring proper adherence to organizational policies.</li><li>Leverage your tech-savvy abilities to navigate various tools efficiently for data entry and reporting.</li><li>Adapt to evolving workflow priorities while maintaining <strong>agility</strong> in approach and strategy.</li></ul><p>If you are interested in being considered for this Collection Specialist position, please 1) Apply online AND 2) follow up with a phone call to 888-396-0099!</p><p><br></p>
<p><strong>Job Title: </strong>Collections Specialist</p><p><br></p><p><strong>Job Overview:</strong></p><p>A well-established organization based in Pittsburgh, PA, is seeking a skilled Collections Specialist with at least 2 years of relevant collections experience (preferably consumer collections experience). This position is onsite and the normal work hours are Monday through Friday 8am-4:30pm. (Some flexibility may be available with the start time). The Collection Specialist will be responsible for managing delinquent accounts, including loans, credit cards, and negative accounts. The position involves engaging with customers to secure repayment plans that restore accounts to good standing, while also consulting with the Collection Supervisor and CFO to determine appropriate measures such as repossession, litigation, or right of offset. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Investigate billing errors and disputes, providing prompt follow-ups as needed.</p><p>• Monitor due dates and send timely payment reminders.</p><p>• Contact customers via phone, email, and written correspondence to resolve unpaid balances.</p><p>• Record all collection activities and maintain detailed communication logs.</p><p>• Respond to customer inquiries regarding billing statements in a professional manner.</p><p>• Negotiate partial payments or structured repayment plans when necessary.</p><p>• Collaborate with team members to establish effective debt recovery strategies.</p><p>• Update account status upon successful resolution of debts.</p><p>• Prepare and issue required documentation to customers and credit bureaus.</p><p>• Partner with legal counsel when escalations are warranted.</p><p>• Take ownership of assigned accounts during the debt collection process.</p><p>• Utilize debt collection software and public record databases for account resolution.</p><p>• Ensure compliance with all applicable federal, state, and local laws, as well as internal company policies.</p><p>• Handle sensitive customer data with strict confidentiality and discretion.</p><p><br></p><p><strong>Required Skills and Qualifications:</strong></p><p>• Customer Service and Negotiation: Proven ability to address customer concerns and negotiate payment terms.</p><p>• Communication: Excellent verbal and written communication skills.</p><p>• Interpersonal Skills: Ability to collaborate effectively with coworkers and interact professionally with customers.</p><p>• Problem-Solving: Strong critical thinking and decision-making abilities.</p><p>• Professionalism: Exhibit a calm and composed demeanor, even under challenging situations.</p><p>• Independence: Capable of working autonomously while managing multiple tasks and deadlines.</p><p><br></p><p><strong>Educational and Experience Requirements:</strong></p><p>• High school diploma or equivalent.</p><p>• Minimum of two years of experience in collections, customer service, or sales.</p><p>• Familiarity with bankruptcy or repossession procedures is highly preferred.</p><p><br></p><p>Apply on the Robert Half website or via the Robert Half mobile app today if you meet the criteria and would like to be considered. After applying, please call 412-471-5946 and ask to speak with Dan, Aimee or Carrie! When calling, please reference job # 03730 - 0013301588. Thank you! </p>
<p>Robert Half is hiring Appointment Setters/Sales Assistants for a leading client headquartered in Pittsburgh, PA for a remote opportunity, only residents from PA, FL, OH and DE. If you live in Pittsburgh, PA you are required to be hybrid and work partially onsite.</p><p><br></p><p>This is a full time position, possibility for contract to hire. They have a structured 60 day plan based off performance. Work schedule: Monday – Friday. Pay: $20. Must have previous sales experience.</p><p>1st week of training is 9AM -1PM/2PM EASTERN. After training you can schedule your hours between 8:30am – 6:30pm. </p><p>What We're Looking For:</p><p>We're seeking individuals who are reliable, eager to learn, and motivated to succeed in a fast-paced environment. If you're passionate about personal growth and enjoy speaking with high-level professionals, this could be a perfect fit.</p><p>What You’ll Do:</p><p>As an Appointment Setter, you’ll be the first point of contact between our clients and potential customers. You’ll play a key role in initiating long-term business relationships by:</p><p>• Scheduling qualified appointments with C-level executives and high-level decision-makers across a variety of industries</p><p>• Presenting client solutions in areas such as Employee Benefits, Property & Casualty, Executive Compensation, and IT</p><p>• Representing our clients professionally, positioning their unique value with confidence</p><p>• Using proprietary tools to manage lead information and follow-up communications</p><p>• Meeting and exceeding appointment quotas while maintaining high-quality standards</p>
We are looking for a dedicated Title Clerk to join our team in Pittsburgh, Pennsylvania. In this long-term contract position, you will play a pivotal role in supporting the closing and settlement process, ensuring all necessary documents are prepared and reviewed accurately. This role offers an excellent opportunity to collaborate with various stakeholders and contribute to the efficient handling of title-related tasks in the mortgage industry.<br><br>Responsibilities:<br>• Prepare preliminary fee sheets and pre-altas for lender disclosure purposes and pre-balancing.<br>• Monitor document queues and address required changes to initial documents promptly.<br>• Communicate effectively with customers, notaries, attorneys, and borrowers regarding closing packages.<br>• Order updated payoffs, including mortgage payoffs, taxes, title commitments, and subordinations.<br>• Manage work queues to ensure all closing coordinator functions are completed in a timely manner.<br>• Review and download loan documents, ensuring packages are fully prepared for delivery to notaries or attorneys.<br>• Track the status of outstanding packages and follow up as necessary.<br>• Provide support to the disbursement department and assist with funding conditions as needed.<br>• Generate, review, and deliver reports to customers while maintaining accuracy and timeliness.<br>• Adhere to company policies, procedures, and regulatory requirements, completing mandatory compliance training by specified deadlines.
