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2 results for Customer Service in Pittsburgh, PA
- Pittsburgh, PA
- onsite
- Temporary to Hire
- 20 - 22 USD / Hourly
- We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days.<br><br>Responsibilities:<br>• Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests.<br>• Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues.<br>• Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution.<br>• Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively.<br>• Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships.<br>• Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures.<br>• Support additional service initiatives and department projects as directed by leadership.<br>• Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.
- 2026-07-08T00:00:00Z
- Mount Pleasant, PA
- onsite
- Temporary to Hire
- 20 - 21 USD / Hourly
- <p>We are offering a contract-to-hire opportunity for an <strong>on-site</strong> <strong>Customer Service Representative</strong> in <strong>Mount Pleasant, Pennsylvania</strong>. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. </p><p><br></p><p>As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. </p><p><br></p><p>Hours: either 7:30AM or 8AM – 4:30PM or 5PM, depending on your start time. <strong>Pay : $20-21</strong></p><p><br></p><p>DUTIES:</p><p>• Assist customers by phone and in person at our facility</p><p>• Help customers get the parts they need</p><p>• Interact extensively with customers to clarify their needs, research, and recommend parts</p><p>• Meet / exceed monthly sales goals while increasing customer satisfaction</p><p>• Provide quotes</p><p>• Take orders</p><p>• Provide post order service</p><p>• Physically measure specs on a wide variety of parts</p><p><br></p>
- 2026-07-16T00:00:00Z