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1 result for Communications Specialist in Pittsburgh, PA
- Warrendale, PA
- onsite
- Permanent / Full Time
- 70000 - 85000 USD / Yearly
- We are looking for a Customer Service Specialist to join our team in Warrendale, Pennsylvania. This position supports customer-facing service operations by managing order-related requests, maintaining accurate records, and helping ensure timely communication across internal teams and customers. The ideal candidate brings strong administrative and customer support experience, stays organized in a fast-paced environment, and handles service inquiries with professionalism and attention to detail.<br><br>Responsibilities:<br>• Enter and revise service orders in company platforms while verifying that all required information is complete and accurate.<br>• Track active customer cases and follow up on outstanding items in partnership with senior team members or supervisors.<br>• Help organize onboarding and installation activities by confirming timelines, preparing documentation, and coordinating communication with internal stakeholders.<br>• Maintain detailed records related to service requests, customer concerns, and events that affect billing activities.<br>• Communicate progress updates to customers regarding case status, delivery timing, and scheduled service work.<br>• Review shared inboxes and intake channels, then direct requests to the appropriate operational or technical contacts for resolution.<br>• Identify issues involving technical complexity, pricing concerns, or non-routine service matters and elevate them to senior staff as needed.
- 2026-08-28T00:00:00Z