We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative in Phoenix, Arizona. In this long-term contract position, you will play a vital role in supporting homeowners by addressing inquiries, resolving issues, and ensuring excellent service. This is an exciting opportunity to become part of a collaborative environment where your contributions help deliver outstanding customer experiences.<br><br>Responsibilities:<br>• Provide courteous and attentive support to homeowners, ensuring their concerns and inquiries are promptly addressed.<br>• Handle a variety of inbound customer requests related to website assistance, escrow processes, payoff procedures, and more.<br>• Collaborate with the Originations department by referring eligible homeowners for refinancing opportunities.<br>• Conduct outbound collection efforts on accounts with varying levels of delinquency, including those less than 30 days past due.<br>• Escalate complex customer issues appropriately by identifying the correct internal teams and routing calls accordingly.<br>• Consistently meet or exceed performance targets and service expectations.<br>• Utilize internal software systems effectively and contribute suggestions for system improvements.<br>• Maintain a positive and adaptable approach when interacting with customers of diverse personalities.<br>• Demonstrate a commitment to teamwork and uphold company values in all interactions.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Mesa, Arizona. This is a long-term contract opportunity where you will play a vital role in providing exceptional service and support to our clients. The ideal candidate will have strong communication skills, the ability to handle sensitive information with care, and experience in a fast-paced environment.<br><br>Responsibilities:<br>• Assist clients by providing accurate information and resolving inquiries in a timely and attentive manner.<br>• Perform data entry tasks with precision, ensuring all budget-related and client information is correctly documented.<br>• Communicate effectively with stakeholders, including individuals with developmental disabilities and veterans, to address their unique needs.<br>• Collaborate with a team of representatives to maintain seamless service delivery and achieve team goals.<br>• Maintain confidentiality and handle sensitive information with the utmost care and attention.<br>• Utilize bilingual Spanish and English skills to support a diverse client base.<br>• Participate in comprehensive training programs, including shadowing sessions, to ensure proficiency in job responsibilities.<br>• Leverage medical experience, if applicable, to address client concerns effectively.<br>• Use company-provided equipment, such as laptops and monitors, to perform job duties efficiently.<br>• Contribute to the continuous improvement of customer service processes by providing feedback and suggestions.
<p>We are looking for a <strong>Patient Registration Representative</strong> to join our dynamic Emergency Department team in Litchfield, Arizona. In this <strong>Patient Registration Representative</strong> position, you will play a critical role in ensuring the smooth registration and check-in process for patients, while providing exceptional customer service. The <strong>Patient Registration Representative</strong> role is ideal for individuals who thrive in fast-paced environments and have a background in healthcare or patient registration.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration and check-in processes for individuals arriving at the Emergency Department.</p><p>• Verify insurance coverage and accurately collect required patient information.</p><p>• Deliver excellent customer service, addressing patient and family concerns effectively.</p><p>• Collaborate with team members to maintain efficiency during high-volume periods.</p><p>• Ensure the accuracy of data entry and maintain comprehensive documentation.</p><p>• Process copayments and deductibles when applicable.</p><p>• Provide support to the emergency department team to enhance patient care.</p><p>• Utilize electronic health record systems to manage patient information and registration.</p><p>• Adapt to the dynamic nature of the emergency department and contribute to team goals.</p>
We are looking for an organized and detail-oriented Receptionist to join our team in Phoenix, Arizona. In this contract position, you will serve as the first point of contact for visitors and callers, ensuring smooth and efficient communication within the office. The ideal candidate will have excellent interpersonal skills and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring they feel welcomed and directed to the appropriate individual or department.<br>• Manage a multi-line phone system, answering and directing inbound calls promptly and efficiently.<br>• Handle switchboard operations for phone systems ranging from 1 to 10 lines.<br>• Provide accurate information to callers and visitors regarding office services and inquiries.<br>• Maintain a clean and organized reception area to uphold a detail-oriented appearance.<br>• Support administrative staff by performing light clerical duties, such as filing and scheduling.<br>• Monitor and manage incoming mail and deliveries, ensuring proper distribution.<br>• Assist in coordinating appointments and maintaining an updated calendar for meetings.<br>• Uphold confidentiality standards while handling sensitive information.<br>• Deliver exceptional customer service to all internal and external stakeholders.
We are looking for an organized and detail-oriented Receptionist to join our team in Phoenix, Arizona. In this long-term contract position, you will be the first point of contact for clients, visitors, and staff, ensuring a welcoming and efficient front desk experience. If you excel at multitasking and enjoy interacting with people, we invite you to apply for this opportunity.<br><br>Responsibilities:<br>• Manage the reception desk by greeting visitors, handling inquiries, and directing guests to the appropriate departments.<br>• Operate and manage a multi-line phone system, ensuring all incoming calls are answered promptly and routed correctly.<br>• Handle a switchboard with up to 10 phone lines, maintaining smooth communication within the organization.<br>• Respond to inbound calls in a courteous and attentive manner, addressing customer needs or forwarding calls to the right personnel.<br>• Maintain an organized and well-kept reception area, ensuring it reflects the company’s standards.<br>• Assist with administrative tasks such as scheduling appointments, managing correspondence, and maintaining records.<br>• Provide support to other departments as needed, including handling overflow calls or helping with basic office tasks.<br>• Monitor and manage visitor logs and ensure compliance with office security protocols.<br>• Coordinate part-time receptionist duties, ensuring seamless coverage during busy periods.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>• Detailed sales order review and approval</p><p>• Create, prepare, send, and revise purchase orders for products (i.e., equipment, supplies, software, materials, components, services, et.) in line with organizational cost, quality, and customer expectations</p><p>• Manage and optimize shipping methods and costs to ensure the lowest price for customers</p><p>• Expedite orders placed with distribution or manufacturers when requested</p><p>• Provide product lead times and estimated ship dates on all open orders</p><p>• Fulfill/receive purchase and sales orders into ERP system</p><p>• Stay up to date with distribution partner’s inventory levels and lead times</p><p>• Enter new part numbers in correlation with the correct income/expense accounts into ERP system as required</p><p>• Provide weekly reporting activities on various purchasing transactions, including volume and dollar value of processed and open orders</p><p>• Alert the sales team to any vendor discount pricing issues 15 days before the expiration date</p><p>• Ensure transactions exist and reflect actual, physical path of items, including RMA’s, to ensure inventory levels in ERP system remain accurate</p><p>• Request demo equipment for distribution or manufacturing partners</p><p>• Research transactions and billing discrepancies</p><p>• Assist with monthly inventory counts and investigations</p><p>• Assists the warehouse with shipping, pre-kitting, and receiving inventory on a daily or as needed basis</p><p>• Act as backup to warehouse staff by shipping orders and receiving inventory as requested</p><p>• Propose improvements to the current purchasing system that will improve vendor relationships and lower the cost of doing business</p><p>• Collaborate with inventory control and sales to maintain inventory level needs</p><p>• Identify ways to manage obsolete and slow-moving stock to help offset losses</p><p>• Provide support to Sales Team in times of high volume</p><p>• Assess, manage, and mitigate risks</p><p>• Other duties as assigned</p>
We are looking for a detail-oriented Small Market Sales Assistant to join our team in Rochester, New York. In this long-term contract role, you will support top-performing sales representatives and leadership by managing administrative tasks and ensuring smooth communication with clients and referral sources. This is a fantastic opportunity to contribute to a dynamic payroll services industry while utilizing your organizational and technical skills.<br><br>Responsibilities:<br>• Provide administrative support to sales representatives and leadership by handling correspondence and documentation.<br>• Utilize business software tools, including Salesforce, Microsoft Outlook, and spreadsheets, to process and track sales activities.<br>• Coordinate submission workflows, ensuring all requirements are met and deadlines are adhered to.<br>• Serve as a point of contact for clients, referral sources, and sales team members to facilitate seamless communication.<br>• Prepare reports, organize data, and maintain accurate records of sales activities.<br>• Assist in creating and managing client proposals and submissions.<br>• Monitor and log sales activities into the CRM system for accurate reporting and tracking.<br>• Perform ad hoc tasks such as photocopying, scanning documents, and other administrative duties as needed.<br>• Ensure compliance with company protocols and maintain confidentiality in all interactions.
