We are looking for a dedicated Help Desk Analyst to provide exceptional technical support to end users in a dynamic and fast-paced IT environment. This role involves troubleshooting hardware, software, and network issues while working with Windows-based systems and Microsoft 365 applications. As a Contract-to-permanent position, this opportunity offers growth potential for individuals aiming to expand their expertise into advanced IT and systems administration roles.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and network connectivity.<br>• Set up, configure, and manage Windows 10/11 operating systems and Microsoft 365 applications.<br>• Assist users with account management tasks including password resets, access requests, and account lockouts within Active Directory.<br>• Provide support for Meraki networking equipment, such as switches and access points, under the guidance of senior IT staff.<br>• Maintain accurate records of support activities, resolutions, and troubleshooting steps in the ticketing system.<br>• Escalate complex technical problems to higher-level IT personnel as needed.<br>• Facilitate onboarding processes for new employees by setting up devices, accounts, and system access.<br>• Track and manage hardware inventory and asset records to ensure accurate documentation.<br>• Adhere to established IT policies and procedures while delivering exceptional service.<br>• Participate in training sessions and mentorship programs to enhance skills for future growth in IT roles.
<p>We are looking for an experienced Manager, Technical Governance to oversee technology governance and ensure consistent quality across IT service delivery frameworks. This role requires a strategic mindset to implement scalable processes while maintaining compliance with international standards. Located in Scottsdale, Arizona, this position offers the opportunity to lead improvements in testing, automation, and regulatory alignment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement robust IT service delivery frameworks aligned with industry standards such as CMMi and ISO 9001.</p><p>• Establish and maintain governance processes to minimize risk and ensure compliance with regulatory requirements.</p><p>• Collaborate with cross-functional teams to embed quality standards and best practices throughout product and project delivery.</p><p>• Drive continuous improvements in testing methodologies, automation, and compliance workflows.</p><p>• Oversee audit readiness, conduct gap assessments, and liaise with certification bodies to maintain compliance.</p><p>• Create and manage metrics dashboards to monitor testing performance and compliance outcomes.</p><p>• Conduct internal audits and risk assessments to identify areas for improvement and ensure operational excellence.</p><p>• Deliver training programs to promote knowledge of quality standards, compliance practices, and advanced testing approaches.</p><p>• Foster a culture of accountability, transparency, and excellence within technology teams.</p><p>• Champion the adoption of agile methodologies, DevOps practices, and CI/CD processes.</p>
<p>We are looking for a detail-oriented and collaborative Administrator Coordinator to join our client in Scottsdale, Arizona. In this role, you will support various departments by providing exceptional customer service, maintaining accurate member data, and ensuring efficient office operations. The ideal candidate is self-motivated, dependable, and passionate about fostering strong relationships within the beauty industry. This opportunity is hybrid, 2 days in office and 3 days remote. Work hours will be a total of 35 hours for the week. </p><p><br></p><p>Responsibilities:</p><p>• Provide excellent customer service by addressing member inquiries, offering proactive solutions, and building lasting relationships.</p><p>• Maintain and update the membership database, ensuring accuracy in data and tracking engagement metrics.</p><p>• Collaborate with team members to manage accounts payable, accounts receivable, invoicing, and event logistics.</p><p>• Coordinate meetings and assist with scheduling to streamline departmental operations.</p><p>• Evaluate current office procedures and implement improvements to enhance efficiency.</p><p>• Stay informed about industry trends and best practices to continually improve member experiences.</p><p>• Serve as a reliable resource across departments, ensuring smooth communication and operational support.</p>
