<p>We are looking for a dedicated Medical Billing Specialist to join our team in Phoenix, Arizona. This position requires experience with EZClaim and involves managing specialized billing processes for Medicaid within a homecare setting. This is a Contract position, offering the opportunity for a long-term career with our organization.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage Medicaid billing for a targeted segment of codes within the homecare industry.</p><p>• Utilize EZClaim software to track client services and export data for invoice generation.</p><p>• Consolidate invoices from multiple service providers into a unified billing structure for accuracy.</p><p>• Identify and resolve discrepancies in QuickBooks, ensuring financial records align with actual sales.</p><p>• Maintain subsidiary ledgers and ensure proper flow of information between EZClaim and QuickBooks.</p><p>• Generate and analyze financial reports using QuickBooks Desktop Enterprise.</p><p>• Collaborate with remote team members to address billing and reporting challenges.</p><p>• Improve efficiency and accuracy in financial processes related to client services.</p><p>• Ensure compliance with billing regulations and financial reporting standards.</p><p>• Assist in troubleshooting software issues and optimizing system performance.</p>
Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
We are looking for a Front Desk Coordinator to join our team in Phoenix, Arizona. In this Contract to permanent position, you will play a vital role in ensuring the smooth operation of the front desk and related administrative tasks. This is a part-time opportunity requiring 20-30 hours per week, offering a dynamic and engaging work environment.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and detail oriented atmosphere.<br>• Manage incoming and outgoing mail, including sorting and organizing deliveries.<br>• Oversee the setup and cleanup of conference rooms to ensure readiness for meetings.<br>• Stock and maintain the break room with necessary supplies and refreshments.<br>• Handle phone calls efficiently using a multi-line switchboard system.<br>• Provide concierge services to support staff and guests as needed.<br>• Maintain cleanliness and organization of the front desk area.<br>• Assist with administrative tasks as assigned to support office operations.
We are looking for a dedicated Collections Specialist to join our team on a Contract basis in Phoenix, Arizona. This role requires a proactive individual with expertise in commercial and consumer collections, as well as thorough knowledge of credit and billing processes. If you excel at resolving overdue accounts and maintaining positive client relationships, this position offers an excellent opportunity to showcase your skills.<br><br>Responsibilities:<br>• Manage the collection of outstanding payments from both commercial and consumer accounts.<br>• Communicate professionally and effectively with clients to resolve payment issues while maintaining strong customer relationships.<br>• Analyze account histories and identify discrepancies or payment delays.<br>• Develop and implement strategies to maximize recovery of overdue balances.<br>• Ensure compliance with company policies and regulatory requirements during all collection activities.<br>• Prepare detailed reports on collection activities and account statuses.<br>• Collaborate with internal teams to address billing and account concerns.<br>• Maintain accurate and organized records of all interactions and payment agreements.<br>• Utilize established collection processes to achieve departmental goals.<br>• Provide exceptional service while handling sensitive financial information.
<p>We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, Arizona. This long-term contract position involves providing exceptional customer service for products within the S125 Client Service Center. The role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail while assisting clients and participants with inquiries, claims, and complaints.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from active and terminated participants, as well as client plan administrators, to resolve inquiries and provide support.</p><p>• Educate clients and participants on S125 products, company policies, procedures, and relevant guidelines or regulations.</p><p>• Escalate tasks and documentation to appropriate teams when necessary to ensure efficient resolution.</p><p>• Maintain accurate records of all interactions by performing data entry and documenting details thoroughly.</p><p>• Develop and apply a working knowledge of products to support clients effectively.</p><p>• Utilize various software platforms, including Salesforce and other company-specific systems, to manage tasks and client interactions.</p><p>• Prioritize and organize workload to meet deadlines and ensure smooth operations.</p><p>• Address complaints and claims in compliance with company policies to maintain strong customer relationships.</p><p>• Collaborate with team members to enhance service delivery and client satisfaction.</p><p>• Perform administrative tasks such as scanning and photocopying documents as needed.</p>
We are looking for a detail-oriented and organized Receptionist to join our team in Phoenix, Arizona. In this long-term contract role, you will serve as the first point of contact for visitors and callers, ensuring a warm and welcoming experience while managing essential administrative tasks. This position offers an opportunity to contribute to the smooth daily operations of the office and requires strong multitasking and communication skills.<br><br>Responsibilities:<br>• Welcome visitors, assist them with inquiries, and direct them to appropriate staff or locations.<br>• Manage incoming and outgoing mail, packages, and courier services to ensure timely delivery.<br>• Monitor lobby security by overseeing logbooks and issuing visitor badges.<br>• Maintain updated employee and department directories for efficient communication.<br>• Ensure the lobby, mailroom, and kitchenette areas are clean, organized, and stocked with necessary supplies.<br>• Handle clerical tasks and assist with various administrative projects as assigned.<br>• Answer and manage inbound calls, directing them to the appropriate departments or individuals.<br>• Coordinate travel arrangements as needed for staff and visitors.<br>• Support the team by maintaining an organized workflow and prioritizing tasks effectively.
