<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
<p><strong>Overview:</strong></p><p> We are seeking a dynamic Payroll Relationship Manager to support small and medium-sized business clients with a comprehensive payroll solution. As a Payroll Relationship Manager, you will guide clients through the onboarding, activation, and ongoing support process, ensuring a seamless payroll experience and efficient tax compliance. This is an ideal opportunity for those who thrive in a collaborative and fast-paced environment while delivering exceptional client service.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Consultation & Solutioning:</strong></li><li>Advise clients on payroll solutions, including payments and payroll support.</li><li>Collaborate with Business Development, Relationship Managers, and Product teams to recommend tailored payroll services.</li><li><strong>Onboarding & Activation:</strong></li><li>Lead the onboarding process, ensuring a smooth setup and activation of the payroll solution.</li><li>Oversee client training on payroll platform features, including integration with tax filing automation.</li><li><strong>Client Relationship Management:</strong></li><li>Serve as the primary contact for payroll clients, addressing inquiries and troubleshooting issues.</li><li>Manage client feedback and advocate for process improvements.</li><li><strong>Sales & Cross-Sell:</strong></li><li>Execute product pilots and nurture leads in partnership with Marketing.</li><li>Cross-sell value-added payroll and payment services to existing clients to drive revenue and client loyalty.</li><li><strong>Process Improvement:</strong></li><li>Identify opportunities to enhance onboarding, activation, and ongoing support processes.</li><li>Contribute to feedback loops with sales leadership, marketing, and product teams.</li></ul>
<p>We are seeking a detail-oriented and motivated <strong>Staff Accountant</strong> to join our client’s growing team in Chandler, AZ. This <strong>temp-to-hire</strong> position provides an excellent opportunity to work in a dynamic environment with growth potential. The ideal candidate will have prior accounting experience and proficiency in <strong>Great Plains</strong> software. Strong organizational skills, attention to detail, and the ability to work collaboratively are essential for success.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Maintain and reconcile general ledger accounts, ensuring accuracy and timeliness.</li><li>Assist with month-end and year-end closing processes.</li><li>Prepare journal entries and account reconciliations.</li><li>Support accounts payable and accounts receivable functions, including data entry, coding, and analysis.</li><li>Help prepare financial reports, including balance sheets, income statements, and cash flow statements.</li><li>Investigate and resolve discrepancies in financial records.</li><li>Ensure compliance with accounting policies and procedures.</li><li>Provide support during audits by compiling and organizing documentation.</li><li>Collaborate with team members to improve accounting processes and workflows.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and motivated <strong>Staff Accountant</strong> to join our client’s growing team in Tolleson, AZ. This <strong>temp-to-hire</strong> position provides an excellent opportunity to work in a dynamic environment with growth potential. The ideal candidate will have prior accounting experience and proficiency in <strong>Great Plains</strong> software. Strong organizational skills, attention to detail, and the ability to work collaboratively are essential for success.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Maintain and reconcile general ledger accounts, ensuring accuracy and timeliness.</li><li>Assist with month-end and year-end closing processes.</li><li>Prepare journal entries and account reconciliations.</li><li>Support accounts payable and accounts receivable functions, including data entry, coding, and analysis.</li><li>Help prepare financial reports, including balance sheets, income statements, and cash flow statements.</li><li>Investigate and resolve discrepancies in financial records.</li><li>Ensure compliance with accounting policies and procedures.</li><li>Provide support during audits by compiling and organizing documentation.</li><li>Collaborate with team members to improve accounting processes and workflows.</li></ul><p><br></p>
