<ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $21/per hour</strong></li></ul><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this long-term position, you will play a key role in providing exceptional service to customers while working collaboratively with team members and business partners. This opportunity includes comprehensive on-site training for 7-8 weeks, followed by ongoing work with potential for a transition to permanent placement.<br><br>Responsibilities:<br>• Handle customer inquiries promptly, accurately, and professionally, ensuring their requests are addressed effectively.<br>• Build strong rapport with customers by providing compassionate and respectful responses that consistently meet their expectations.<br>• Navigate and utilize multiple systems and applications to research and resolve customer inquiries efficiently.<br>• Maintain high performance standards and ensure quality in every interaction.<br>• Develop an understanding of personal lines insurance principles and the products offered by the company.<br>• Collaborate with colleagues and business partners to deliver a positive experience for every customer.<br>• Adhere to a scheduled 40-hour work week, with flexibility to work overtime and weekends as needed.<br>• Assist with special projects and tasks as assigned to support team goals.<br>• Complete additional duties and responsibilities as required by the role.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p>We are looking for an organized and detail-oriented Accounts Payable Specialist to join our client's team in Gilbert, Arizona. This role involves ensuring accurate and timely processing of vendor invoices, maintaining compliance with company policies, and supporting financial operations. The ideal candidate will have strong communication skills and the ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming vendor invoices and address any payment status inquiries or discrepancies.</p><p>• Collect necessary documents, such as waivers, warranties, and manuals, to facilitate the release of subcontractor payments.</p><p>• Reconcile vendor statements, both discounted and non-discounted, and follow up on missing invoices to ensure timely payment.</p><p>• Review weekly cost reports provided by project managers and make adjustments as needed.</p><p>• Prepare monthly Work in Progress reports for financial evaluation.</p><p>• Resolve accounts payable issues related to outstanding invoices in collaboration with accounts receivable.</p><p>• Organize and file all financial documents within the company's electronic filing system.</p>
<p>We are looking for a <strong>Patient Registration Representative</strong> to join our dynamic Emergency Department team in Litchfield, Arizona. In this <strong>Patient Registration Representative</strong> position, you will play a critical role in ensuring the smooth registration and check-in process for patients, while providing exceptional customer service. The <strong>Patient Registration Representative</strong> role is ideal for individuals who thrive in fast-paced environments and have a background in healthcare or patient registration.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration and check-in processes for individuals arriving at the Emergency Department.</p><p>• Verify insurance coverage and accurately collect required patient information.</p><p>• Deliver excellent customer service, addressing patient and family concerns effectively.</p><p>• Collaborate with team members to maintain efficiency during high-volume periods.</p><p>• Ensure the accuracy of data entry and maintain comprehensive documentation.</p><p>• Process copayments and deductibles when applicable.</p><p>• Provide support to the emergency department team to enhance patient care.</p><p>• Utilize electronic health record systems to manage patient information and registration.</p><p>• Adapt to the dynamic nature of the emergency department and contribute to team goals.</p>
We are looking for a dedicated Front Desk Coordinator to join our team in Carefree, Arizona. In this long-term contract role, you will be the face of our organization, ensuring smooth daily operations and delivering exceptional customer service. This position offers an excellent opportunity to showcase your organizational and communication skills in a dynamic environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, providing a friendly and attentive first impression.<br>• Manage a multi-line phone system, efficiently answering and routing inbound calls.<br>• Handle concierge services, assisting guests with inquiries and providing helpful information.<br>• Ensure the front desk area remains organized and presentable at all times.<br>• Support administrative tasks such as scheduling appointments and managing correspondence.<br>• Maintain accurate records and documentation related to front desk operations.<br>• Collaborate with various departments to address customer needs and resolve issues.<br>• Monitor utilities and office supplies, ensuring adequate inventory levels.<br>• Uphold a high standard of customer service, addressing concerns promptly and efficiently.
