We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p>We’re looking for a driven and detail-oriented Late-Stage Collections Specialist to support a local client in managing high-risk accounts. If you have a strong background in account recovery and resolution, and thrive in a fast-paced environment where customer service and compliance are key, we’d love to hear from you.</p>
We are looking for an organized and detail-oriented Receptionist to join our team in Phoenix, Arizona. In this long-term contract position, you will be the first point of contact for clients, visitors, and staff, ensuring a welcoming and efficient front desk experience. If you excel at multitasking and enjoy interacting with people, we invite you to apply for this opportunity.<br><br>Responsibilities:<br>• Manage the reception desk by greeting visitors, handling inquiries, and directing guests to the appropriate departments.<br>• Operate and manage a multi-line phone system, ensuring all incoming calls are answered promptly and routed correctly.<br>• Handle a switchboard with up to 10 phone lines, maintaining smooth communication within the organization.<br>• Respond to inbound calls in a courteous and attentive manner, addressing customer needs or forwarding calls to the right personnel.<br>• Maintain an organized and well-kept reception area, ensuring it reflects the company’s standards.<br>• Assist with administrative tasks such as scheduling appointments, managing correspondence, and maintaining records.<br>• Provide support to other departments as needed, including handling overflow calls or helping with basic office tasks.<br>• Monitor and manage visitor logs and ensure compliance with office security protocols.<br>• Coordinate part-time receptionist duties, ensuring seamless coverage during busy periods.
