<ul><li><strong>Position: </strong>Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.</li><li><strong>Location: </strong>2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li><strong>Type: 100% Onsite</strong></li><li><strong>Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT</strong></li></ul><p><strong></strong>Job Summary</p><p>Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.</p><p> </p><p>Responsibilities</p><p>- Supporting policyholders with insurance product information</p><p>- Answering client calls and responding to policyholder inquires with claims service and intake related issues</p><p>- Provide detailed information about policies statuses</p><p>- Assist with basic technical troubleshooting for self-service related issues</p><p>- Ability to send transfers to the client sales team to increase APV revenue</p><p>- Ability to handle claim intake for client calls.</p><p>- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.</p><p>- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.</p><p>- Willingness to perform other duties as assigned.</p><p>- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership</p><p> </p>
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
We are looking for a detail-oriented Receptionist for a contract position in Phoenix, Arizona. In this role, you will serve as the first point of contact for guests and vendors, ensuring a welcoming and secure environment. This position is ideal for someone with strong interpersonal skills and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Greet and welcome visitors, ensuring a positive and detail-oriented first impression.<br>• Manage access to the secured front desk area, including badging in guests and vendors.<br>• Maintain accurate records by signing in guests and ensuring proper documentation.<br>• Notify staff of visitor arrivals promptly and efficiently.<br>• Coordinate with internal teams to ensure seamless visitor management.<br>• Provide general administrative support and assist with inquiries as needed.<br>• Uphold security protocols and maintain a safe environment for all.<br>• Handle incoming calls and direct them to the appropriate department or individual.<br>• Assist with scheduling and other front desk responsibilities during contract coverage.
<p>We are seeking an organized and customer-focused <strong>Front Desk Coordinator</strong> to join a dynamic team in the Phoenix area (85016). This role is ideal for a detail-oriented professional who thrives in fast-paced environments and enjoys creating a welcoming atmosphere at the front desk. As the first point of contact for visitors and clients, the Front Desk Coordinator will handle a variety of administrative tasks to ensure smooth office operations.</p><p>This <strong>temp-to-hire position</strong> offers a great opportunity for professional growth, with the possibility of transitioning into a permanent role depending on performance and company needs. Candidates must successfully pass a background check.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors with professionalism and warmth, ensuring a positive first impression.</li><li>Manage incoming calls, direct them appropriately, and handle inquiries in a timely and courteous manner.</li><li>Oversee front desk operations, including maintaining a clean and organized reception area.</li><li>Coordinate appointments, meetings, and calendars for team members as needed.</li><li>Handle general administrative duties such as filing, scanning, and data entry.</li><li>Assist with correspondence, including emails, letters, and other communications.</li><li>Support office staff with special projects and other duties as assigned.</li></ul><p><br></p>
