<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>Our Legal Perm group located in Philadelphia is actively seeking an experienced Transactional Partner to join our boutique law firm client in King of Prussia, Pennsylvania, in Greater Philadelphia (Montgomery County). This role is ideal for a senior legal expert attorney or a small group of lawyers / associates with a strong, portable book of business focused on mid-market clients. The firm offers a collaborative environment, modern tools, and opportunities for cross-referrals within its litigation team. The role can be hybrid and make use of the office, or fully remote. Compensation will align with experience and the book of business.</p><p><br></p><p>Responsibilities:</p><p>• Manage and expand a transactional law practice while integrating your existing client base into the firm.</p><p>• Oversee client transition processes to ensure smooth consents and onboarding.</p><p>• Collaborate with litigators to identify and address disputes arising from transactional matters.</p><p>• Utilize advanced cloud-based systems to streamline client intake and improve operational efficiency.</p><p>• Develop strategies to enhance business growth and maintain high realization rates.</p><p>• Build and maintain strong relationships with mid-market clients, ensuring their legal needs are met.</p><p>• Contribute to the firm's marketing initiatives to attract new clients and expand your practice.</p><p>• Participate in succession planning and explore phased roles or earn-out structures offered by the firm.</p>
<p>We are looking for a detail-oriented Senior Tax Accountant to join our team in Allentown, Pennsylvania. In this role, you will oversee tax-related projects, provide expert guidance on tax compliance and planning, and ensure the accuracy of financial reporting. You will collaborate closely with clients and internal teams, offering strategic advice and building strong relationships.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers please reach out to them directly to discuss this opportunity. If not, for immediate consideration apply to this posting or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Perform in-depth tax research and develop proactive planning strategies tailored to client needs.</p><p>• Provide expert advice on the tax implications of business transactions, reorganizations, and other financial activities.</p><p>• Manage tax projects from initiation to completion, ensuring accuracy, timeliness, and client satisfaction.</p><p>• Prepare and analyze financial statements, ensuring compliance with applicable standards.</p><p>• Collaborate with senior leadership to identify and pursue business development opportunities.</p><p>• Mentor entry level team members by reviewing their work and offering constructive feedback.</p><p>• Stay updated on changes in tax laws and regulations to deliver informed recommendations.</p><p>• Utilize tax and accounting software to streamline processes and enhance efficiency.</p><p>• Ensure compliance with corporate income tax, sales and use tax, and annual tax provisions.</p><p>• Maintain strong relationships with clients, acting as a trusted advisor on all tax-related matters.</p>
We are looking for a dedicated Staff Accountant to join our team in Lancaster, Pennsylvania. This role involves ensuring accurate financial reporting, overseeing payroll processes, and managing invoice reviews and approvals. The ideal candidate will play a key part in budgeting, auditing, and supporting accounting responsibilities for various communities.<br><br>Responsibilities:<br>• Generate comprehensive financial reports on a monthly, quarterly, and annual basis, including specialized reports when required.<br>• Process payroll efficiently to ensure timely and accurate payments.<br>• Review, verify, and approve invoices to maintain financial accuracy.<br>• Coordinate the annual budget preparation process and submit finalized budgets to relevant agencies.<br>• Establish and maintain accounting records for newly formed communities.<br>• Close and archive financial records upon the termination of community operations.<br>• Prepare detailed financial statements to support year-end audits.<br>• Provide guidance to new Community Managers on their accounting-related duties and responsibilities.<br>• Incorporate the organization's policies on racial equity, diversity, and inclusion into departmental decisions and practices.<br>• Manage construction draw processes and track related costs for ongoing projects.
